I absolutely LOVE shopping at this location of WHBM. The clothes selection here is amazing, even the sale section has a great variety. The staff are always very attentive and helpful - although on a recent trip I had a woman try to talk me out of a a pair of pants and was quite aggressive with her opinion. I bought them anyways and had a great time with the others who help me! read more

Nice boutique store ,chick style, nice service. Me and my doughter shopping here for many years at least ones a month. Good selection of almost everything except winter jackets and womens luxury pajamas . Definitely recommend shopping experience there. read more

Workers are SO mean!!!! :( I walked into the store with my mom at around 2 pm on Monday May 15th and my mom wanted to buy a dress for my brothers graduation. The whole time we were in the store the workers did not say a single word to us or ask us if we needed help finding anything. We didn't receive a single hi when we walked inside , just blank stares. Neither of the three ladies helped us at all but the second another customer walked in the workers greeted her and came up to her to ask if she needed help. My mom and I felt very judged and mistreated at this store. We were extremely disappointed with the service here. We have never been ignored this way before. It was our first time visiting here and we were so excited, however after this experience we will never go back. I told my friend about this horrible experience and she said that she was also mistreated this way at THIS LOCATION. I really hope the staff here can learn how to treat all customers equally and make this store a welcoming environment for all. read more

Pros: Splendid, well-tailored clothes in my two favorite non-colors. Garments are chic, somewhat conservative, not for little girls nor old ladies. Cons: A bit pricey for the twentysomethings to whom the clothes are marketed. Staff is nosy and over-eager for my tastes. Overall: fine for a party dress or clean-lined coat, but separates are too expensive for most to stock a whole wardrobe there (think $80 for a blouse). read more

I went there on a night after dinner and found the staff to be very helpful, they all introduced themselves and requested my name in return. They addressed me by name and were willing to show me different ideas. They were even nice enough to attempt to get my boyfriend involved while he just sat on a chair hoping that I would hurry up. The only reason I am giving them a 4 instead of a 5 is because their store is very small and they are a little bit pricey for what you get, they aren't a designer label and would probably do more business if they lowered their price point a bit. read more

Please keep in mind the above star rating is based on how I was treated by the store manager Becky. What a difference a location makes. Becky, you can learn a lot from your sister store in Water Tower. This place was packed but they treated me as if I was a movie star. Everyone in the Water Tower location had a smile on their face and was more than willing to help me out. NOT SO HERE well at least from Becky. So yesterday I went to go return some of the items that I had purchased from the Water Tower store. I also wanted to move the outfit that I had on my Visa to my American Express. Just wanted everything in one place. This happened to be a big crisis for Store manager Becky. She is gave me the third degree of why I now wanted things on my American Express. In her 8 years of being store manager she has never seen anything like this. Well it is simple - I made a mistake and now I want everything on one card. She starts with the stuff that I wanted to just return... then her good buddy Marjorie or Miriam or whatever her name was come out and is ready to check out. So Becky tells me that I now need to step aside since Miriam or whomever has been shopping all afternoon and she was first. I was like whatever so I stepped aside. I do look young and often times people think that I am in my 20's and may not be able to afford things. Well, first this isn't Armani or Gucci, and even if it was how do you even know how old I am or what I can and cannot afford. You should have treated me the same way you treated your little buddies. In the meantime Mary Jane finishes up with her customer so I get passed to her. She was very nice. She was able to quickly return all the clothes that I didn't want and then return the other items that I repurchased with the American Express. Mary Jane was very nice and sweet. I felt sorry that she didn't get the whole story and had to pick things up in the middle. I tried to apologize for being difficult (even though I wasn't) and I get an eye roll from Becky. There were a couple of really cute blouses in there but I wasn't going to buy them after that treatment. Won't be going back to that location or I will and I will ask for Mary Jane. One more thing you should have learned with being in a service job. The average person that has a good experience will only tell one to three people. Whereas the average is more like 10-15 people for a bad experience. Well guess what I just told all the yelpers out there and that is way more than 10-15. read more

I normally do not write too many reviews but after my exceptional experience this morning I needed to give a shout out to Sandy and the others that were on staff this morning. I am starting a new job where my work attire will be more formal so needed some good staple pieces. Sandy went above and beyond to help me find the right pieces and made sure they fit well, I was there for a long period of time and she helped from start to finish. Sandy your personality is great and I am so glad I decided to stop in today, you truly helped me a ton! Thank you!! read more

Update on the post below: The manager called me back later in the day and did give me a sale price on the damaged pants- as well as an additional discount off the new ones that were the closest they had in stock. So, I did get return my old pants and buy new ones for a fraction of the cost. Not exactly a replacement, but I appreciated their follow through on the customer service and friendliness when I went back later that day. Original post: I found out today they only stand behind the quality of their clothes for 90 days! Pretty upsetting considering their clothes aren't cheap and are actually normally very good quality / worth the price. Well I bought a pair of black ponte pants last spring and found when I took them out for fall that the stitching was coming out around multiple seams. So thinking they'd care about keeping loyal customers I brought them in. The manager was extremely rude and told me if I had a problem with the quality of their products I needed to bring them in within 90 days. See, WHBM, that's exactly the reason I used to shop with you guys! I was willing to spend more to get quality clothes that would last MORE than just 3 short months (lol not even a whole season) - actually I expected your clothes to last for 3 years! So disappointing... I don't know who would spend that kind of money to buy something they could only wear a few times. read more