Feels a bit strange to Yelp review a department store, but I really wanted to shout out one of…read moretheir associates. I believe his name is Aaron (longish black hair) because he is such a fantastic hype man! He is always bubbly and enthusiastic, and makes me feel so good about my purchases. I generally dread small talk interactions at check-outs, but he makes it genuinely enjoyable. The store itself is great too. If you like to shop at places like Marshall's, Sierra, TJ Maxx, etc., this is definitely the best version of them. I appreciate that the clothes are actually organized, and they have one of the best shoe selections of any store. The prices are generally good and reasonable, but the clearance prices are often extreme deals with the caveat of very limited selection (obviously though, since it's clearance). They also have a really good selection of skin care, hair care, and make up. Those are the discounts I often end up appreciating the most!

9/9/2025 Stopped in…read moreto see what handbags they had.. Not too many- ended up browsing for clothes...(I did wander through the shoe selection).. Apparently loss prevention staff was monitoring someone and actually prevented him from walking away with a shopping bag of items.. I'm glad retail stores embrace the prevention of shoplifters.. rather than some stores just taking the loss and letting them walk away..although is the safety of an employee worth it.. is always a other view.. I did good- no shoes- no handbags just two sweaters- hehehe.. if you use your Nordstrom card you save 5%.. !!

It's been a few years since I stopped in at what is now just called Sierra. The registers are now…read morein front, rather than the side, but the "Grocery Outlet" vibe remains. The store is large and bright, with clearly marked aisles and a lot of merchandise offered. If I were smarter, I'd stop here before REI or Patagonia. I picked at the edges and came out with an extra ice scraper, small snow shovel, and a pair of exercise hand grips. Who knows what I'll find the next time?

I traditionally love this store. Manager gets a big ZERO for customer service. I purchased some dog…read moretreats that I found out shortly after purchase, were hard as a rock. My dog couldn't chew it, I took a bite and confirmed they were as hard as the felt. The manager refused to take the return saying, "it's our business model to only accept returns we can resell." I told her the product was unusable/uneditable to which she replied, "do you want me to throw that out for you?" For whoever this woman's manager is should give her a lesson in managing a brand and how to continue to drive customer loyalty because she clearly missed that lesson.

I came in because I had a gift card to spend. My last experience here was not that good. I came in…read morethis Friday and was greeted as I walked in this time. I wasn't sure if I wanted another pair of boots or a jacket as I already had a bunch of jackets and boots already. They a very limited selection of boots that were my size. But this time I was helped by an employee. Although they had a limited selection of boots, they happened to have a boot that I liked. I was also browsing at coats and was again assisted by another employee. Did I walk in on a lucky day or did their customer service change for the better? Today I was treated good. Their cash register was a little slow as a long line was starting to form but I patiently waited. I conditioned my new boots and wore them. I'm happy. They need stock up on different sizes of boots though.

We shop at BB frequently. This is probably the worst. The…read moreplace is cluttered. There is a huge lack in organization. I could maybe overlook it if the staff was willing to help. The staff was plentiful but far too interested in each other and their relationships than customers. I will not be back. It is worth driving to another BB if you are trying to find something.

This was a cute clothing store. I really enjoyed the jeans/ pants options, along with their graphic…read moretees. Unfortunately this store is closing down. They are having a big sale. And selling clothes up to 40% off. We went on Tuesday last week and on Friday the locations doors were locked. The Meadowood mall location is still open I believe. This was my favorite clothing store for throwback cartoon clothes attire. I'm sad to see it go.

I love rue 21 it is always one of my go to spots when I come to Reno, however this last visit was…read morenot that pleasant. The girls there working looked just miserable. And their customer service was not the best. Asking for help almost felt like an inconvenience for them. I hope that they were just having a bad day and that's not how they are all the time. I will go back simply because I love it there. But I hope the customer service next time is a lot friendlier and inviting.

My son was in search of quality dress shoes, so we started at Meadowood Mall and walked around for…read morequite a while. We found a couple of styles at JCPenney, but unfortunately they didn't have his size. We then headed over to Macy's, which was also disappointing. After trying a few other stores and spending over an hour searching, we left empty-handed. We decided to take a drive to Dillard's, and I'm so thankful we did. Within a minute of walking in, Charles greeted us and offered assistance without us even asking--which is definitely rare these days. I explained what we were looking for and a few specific requirements. As he walked us through the options, I mentioned that we needed a wide fit. He was honest and let us know they didn't carry traditional wide sizes, but then took the time to show us ECCO shoes with dual-fit insoles as an alternative. I can't say enough about how much we appreciated Charles. He was patient, knowledgeable, and genuinely attentive. He listened carefully, stayed calm while we tried on different pairs, and didn't hesitate when we asked for another size. We later found out he actually helped open this location--congratulations to him on his 20th anniversary! Dillard's management--you truly have a gem in Charles. You should be very proud to have him representing your store.

Quality/Quantity - I am not familiar with this brand. It is very similar to Macy's and Kohl's, etc…read more Unfortunately I am not a customer (any more) with any of the above brands. But lucky for you, my wife is a customer. Well, she shops everywhere, lol. Decent brand names, but not many that I purchase. Maybe except Tommy Bahamas. Atmosphere - Huge location. Neat and organized. Very few customers, well at least when I was here. Plenty of mall parking. Open 7 days a week from 11am to 8pm; on Sundays from noon until 6pm. Service - Good, the employees seemed friendly. Price - Reasonable. Owner Comment - Congrats on your success since 1938 with your 267 locations. Wishing you the best.

Very very friendly staff…read more Lots of selection of items. I like the new color theme of the current season items too. Nicely decorated and huge store. Value was great. Normal priced items. Small sale rack: only one of them. Plenty of parking spots. Will come again!

Quality/Quantity - Small men's section. And on my last visit, I stocked up on my favorite shirts…read more Then of course, I went to the Livermore Lululemon outlets and found the exact same shirts for $25 less... I was worried that the outlets would not have my size; I was wrong. But I am done, well I hope I am, with this brand as I own too many outfits. Well, do I need more gym shorts?!?! Atmosphere - Small location. But the only one in the city, so... They closed the bathrooms to the public. Why? Plenty of mall parking. Open 7 days a week 10am to 8pm; on Sundays from 11am to 6pm. Service - Self service. Price - Expensive, but that is the cost for quality. I do frequent their outlet locations in Livermore and Gilroy, CA, for much better pricing. Owner Comment - Congrats on all your success since 1998 by founder Chip Wilson. 491 stores with 25,000 employees and growing around the world. 2007 IPO. If only there weren't so much controversy with the founder's history.

I love the clothes here, and wanted something different than Macy's…read more I purchased a few pair of pants and was able to save $$$ for spending over a certain amount. Store has plenty of inventory and a huge discount area both for men and women.

I honestly love express, one of the stores I go to at the Meadowood mall…read more I bought a semi boots at the store, it was 50% off so I snag on the deal. I tried it first to make sure it fits well, It was good to go. I wore the boots on my way work this week, the boots is killing my toes and was unable to change my shoes to a different. I wore it one time as the only I want to wear it. Trying to exchange to a different size, that is all I need. I brought the necessary stuff receipt, the tags and same bag. I went to the store today 12/5/21 at around lunch time. The associate is polite to me, explained my situation that I just need to change the size of the shoes. Not a return or refund. But, unfortunate thing happened they can't exchange the shoes due to the return policy, first of all, she wants me to read the return policy on the table while I'm paying, when I paid for it an associate never told me about the shoe policy, which most stores will do tell you upfront. In return, the manager on duty requested to just purchase a new one, since she can't re-sell my item.. And now they never gave me back my actual receipt, when I called them about my concern, to read the return policy on the receipt, which I don't have it anymore. The other lady also told me to read it, no one can explain it to me properly, but just to read. It's the first time they mishandle the situation, and bombarded with the situation how they want me to buy another shoes.. I told them I will call the corporate, and need the actual receipt and the name of the manager. Now, the manager told me she can accept my exchange and can return to the store, imagine the hassle she gave me. I was at the store 30 minutes.. i wish this was handled fairly, I don't want to make a scene in the store, or argue for more, It feels pointless how they talk to me..

Every time I visit this store I'm impressed. Their sales staff is accommodating. They know their…read morestock. They are so helpful! I was not familiar with J. Jill until I moved to Reno and I'm so glad I found it. Quality at a reasonable price and choices that I find appropriate. I seldom leave empty handed and I always leave with a smile on my face.

Great fit clothes that get constant compliments. For grown-ups. I buy a few pieces each season and…read morealmost always find that they are my favorite, go-to pieces. Once I got a sweater that I felt did not perform well. It came apart at the seams although it had a very loose fit. One of the salespeople suggested I return it. I had never thought of returning something I had worn perhaps 6 to 8 times and already washed. I returned it and got a full refund.