I went here recently to get my bridesmaid dress altered. Kay the owner did all the measurements and pinning. She even noticed that I kept adjust the shoulder straps during the alterations and suggested we move the straps so I didn't have to fuss with them during the wedding. It came out perfect! I brought it back after the wedding to get it dry cleaned and it was great and ready for whatever event I choose to wear this to next. All in all, this will be my go to for all my dry cleaning and alterations needs even with the extra drive! read more

Bring a jersey to clean up. Owner told me : Do you know how much I make ? I was shocked? Not sure why she asked a customer this question. I would not recommend this cleaner. Very rude and very unprofessional. read more

White oak cleaners has amazing service and they are incredibly professional. I have been a customer for several years and the owners and staff are always courteous, friendly and helpful! Not only do they offer excellent dry cleaning services, but also alterations that go beyond excellence. I have had Gala gowns and extraordinarily expensive garments altered without any issues or problems whatsoever. They are masters at tailoring services. I highly recommend this business and I honestly would not utilize anyone else. read more

Wonderful cleaners and alterations. The lady and man who own it are very conscientious and kind. Best one yet!

Check your receipts get detailed one. I've heard they hide fees and it happened to me. I paid extra fees to launder 1 dress shirt that costed 10.00? My friends warned me but I never checked. I wont go back ever. read more

I've gotten numerous items dry cleaned here - work blouses, slacks, bed comforters. They've done a great job every time and are so lovely. The price is really fair. I definitely recommend them! read more

I was surprised by the terrific customer service. 35 more years of White Oak Cleaners for San Carlos please. Are the negative reviews from the same racists who used to hang out at Plantation Coffee and yell out racist slurs at the owners? I'm not surprised by the ADA lawsuit. Being a corporate attorney, it's easy to dupe briefs. Sheesh, get a life and grow up? You're only 90; you can still get past being an adolescent. I believe in you. read more

No Thank You This is usually the dry cleaner that I use but not anymore. I went to pickup my dry cleaned clothes and the lady at the counter (not the Korean lady owner who usually was there before) didn't bother to thank me after I paid. She didn't say much of anything during the encounter other than asking for my phone number to identify my order. Since it's difficult to determine the difference between how dry cleaners do the cleaning, I use customer service and price to determine who to patronize. This place is currently sub-par in the customer service category so I'll be going elsewhere from now. How difficult is it to say "thank you" to the customer and wish them well? Geez, I learned to say "thank you" when I was only a few years old. read more

This place is awesome! Highly suggest .... Eco friendly Friendly service and family owned & operated.... read more

Not happy with the service because all the shirts came back with strong perfume smell.

I started going to this dry cleaner a few months ago because our local one was no longer reliable as they were sending our laundry out to a plant. At White Oak, they do all the dry cleaning on the property. Their quality assurance is excellent. They are worth the extra drive to have a dry cleaners get it right the first time. read more

Used their wash, dry and fold service. Have family that live in the area and it was done in a flash! Can't wait to go back and use their services while I'm in the area again. read more

When I went to drop off my drapes and two rugs the woman who was helping me was extremely cold and not friendly. When I picked up my items (I spent $170 total), one rug was visibly not clean so I asked them to clean it again. When I got home I realized my other rug still had stains on it, which is very disappointing. When I went to pick up my other rug there was still a stain. I wouldn't recommend going here. read more

Was visiting the Bay Area for a wedding when I realized two days before that the dress I brought for the wedding needed to be altered! I'm lucky that I found this place nearby where I was staying. They were able to accommodate my timeline and did a great job! Wish they were near me and I would be a regular! Would definitely go back! read more

Do NOT take your clothes to White Oak Cleaners. I recommend you use anyone other than them. They will ruin your clothes, and then claim that they were not ruined by them. I used them once and will never take my clothes to them again. Really!?,...I would have noticed the big "burn hole" in the crotch of one of the pants!! They were clearly ruined when cleaned. read more

I have been using White Oak Cleaners for years and have always been happy. Recently I had a new suit that needed to be altered. I had the sleeves and pants hemmed along with the waist let out. All 3 where done exactly as requested. read more

They lost my favorite shirt, a nice Hugo Boss dress shirt, and never called, provided an explanation or took responsibility. I dropped by to inquire if they'd found it, and they took my information and promised to get back to me, which they never did. They are very close by, just a block away, but if I can't trust them with my clothing, what's the point? read more

ALERT Avoid this place at all cause. They will ruin your stuff and rip you off your hard earn money. Will take zero responsibility for what they've done. I should've known from the beginning with the Filipino lady in the front with the worst attitude and bad customer service. After dropping off my boots I got a bad feeling and went on to their yelp account to see their reviews. It was a little too late I had already dropped off my boots and had to wait 2 weeks to pick them up. After picking them up I inspected my boots and notice they had a chemical stains and they felt pretty rough not soft. I asked them why they felt that way and about the stains. The lady in the front could care less she said I don't know. She didn't ever make an effort to ask in till I said "well can you ask why they feel this way and why do they have these stains?" she called a woman from the back and she didn't know either. Like wtf really!!!! Then a Chinese woman came up front from the back which I'm assuming is the owner. She also said they didn't stain my boots and brought out a really hard brush and tried to brush off the stain and what she did made it worst. She actually peeled the suede off the boots. I asked for my money back and she refused. She offered to keep them for another 2 weeks and TRY to clean them again. How do you clean a chemical stain or restore the suede??? So I said no I wanted my money because they had ruined my boots and the only thing she was going to do was finish ruining them. My brother offered to try and clean them for me and what we actually found is that my boots were not even clean. Don't waste your money here. Where they don't care about your belongings or your business. I'm surprised they are still in business with a thieve owner and poker face cashier. read more

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I have been coming here for about 2.5 years and it's awesome. First of all, when you have two kids in the backseat, the last thing you want to do is go to the dry cleaners. Which makes this drive-through place awesome. I mean, you still have to get out, but you can park right in front and zip in and out. The women who work there are sweet and friendly. One of them knows my name, which is just so nice, because I only come in about once a month. We have lived many different places, and in the past my husband has complained about shirts coming back with too much starch in them or with other weird things going on, but I haven't heard one complaint in 2.5 years. So glad we live near this place! read more

When I came in I had asked if it could be ready the next day, knowing it was a huge request. The man was so nice and he said he could do it! Came back in perfect condition. Cannot recommend this plane enough!! Will be using them for all future dry cleaning needs. read more

Prices are competitive ....they offer good green cleaning services Terrible customer service!!! lady at the front was rude no personality I had to ask when it was going to be ready, how much it cost,.....ugh... there was absolutely no conversation no information unless I asked first !!! that's ridiculous read more

One star for being local and another star for not screwing up my clothes. I'm new to the area and needed a bunch of clothes dry cleaned asap. I came here because it was walking distance and had good reviews. As soon as I walked in, I knew I was not coming back here. There's a huge boombox on the upper left corner that blasts loud music directly into your ear and it almost seems like you have to yell to hear. Assuming the person at the front was the owner, she did welcome me or even smile. I was friendly and polite and didn't give off any bad vibes (at least I don't think I did) and just felt very unwelcomed. After leaving, I did not have a good feeling about how my clothes would turn out. I brought basically my entire closet on a Monday and the expected pick up was Thursday. I was hoping to get it back sooner, but had a hard time getting a hold of someone. I called at least 5 times, all different times of the day until someone finally picked up. She told me to call back the next morning because her employees were gone for the day. I ended up being able to pick up my clothes a day earlier so kudos to that. BUT as I walked in, again no smile no hello, nothing. She is the face of the store and if she's like that to every customer that comes in, no one will want to go back. Also, I found a 10% off coupon on yelp if the bill is less than $100 when you check in. She didn't seem to even know that there was a coupon for her cleaners. When I showed it to her, she told me she wouldn't give it to me without writing a review for the place right then and there AND needed to show it to her as proof. She said it in a tone that sounded like I was crazy for wanting a discount without doing something in return for her. I was doing her a favor by just going there and spending almost $100 on dry cleaning! I felt disrespected and angry. I forgot to add how ridiculous their prices are. $6.50 per shirt?! I've never had to pay more than $4 per shirt...No way will I EVER go back there! read more

Don't bring your Uggs here for cleaning. I brought these in before Christmas picked them up today and they are ruined. She told me she water proofed them! I did not ask for waterproofing just cleaning. She offered to re-clean them and charged me $28. read more

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My family has very happily been using White Oak Cleaners for many years. I frequently bring in my dress shirts for laundering and pressing. White Oaks does a fabulous job on them. Every shirt has come out well and I've never had a single article of clothing lost. When a shirt button breaks (which I expect from any cleaner), White Oak replaces it without any debate or complaint as soon as I point it out. I also use White Oak Cleaners for alternations, particularly to fix the length of new pants that I buy when they are sold only in waist and not length sizes. I have always been highly satisfied with the alternations that White Oaks has done for me. Finally, I have had my dress jackets and a few suits dry cleaned here, and my wife and daughters have had dresses dry cleaned by White Oak Cleaners. We always leave happy with the results! In the many dozens of times I have done business with White Oak Cleaners, I have never had any problems or unfriendly experiences with the owner or staff, which some other reviewers have complained of. Highly recommended. read more

I have been going here for awhile but recently they are charging me extras without letting me know. The owner doesn't seem to care about loyal customers and have no clue what is good business. It is bad business when you she charging customers extras without letting them know in advance. Take your business somewhere else! read more

I always get my dry cleaning done here and love that they have been around since I was a kid. During these unprecedented times, it's so important that we support small businesses! read more

The worst customer service I ever had. I had a rug with nail polish on it. I was aware of the fact that it might not come off. Therefore, I asked the lady for a price estimate. She confirmed 70-75 USD. They told me to pick it up by Monday, I showed up on Monday morning it was not delivered yet. When I came back on Tuesday, I examined the rug together with the lady. The nail polish did not come off. When I wanted to check out she asked for 135 USD!!!!! I would have never dropped it off for this amount of money and I think this is the worst experience I ever had. Even worse the lady denied that she had ever told something like this. I would definitely not recommend to go there and I think this is ridiculous!!!! read more

Very quick turn around and professional! Great tailors as well and reasonably priced! Also really nice customer service when I had questions about whether they could remove a stain and they were very patient explaining all the options to me. read more

We have been using white oaks for about 5 years now after having a bad experience at Blue & White, and we have been very happy with the service (dry cleaning, laundry, stain removal, tailoring). The only downside is that hemming is more expensive than other places in San Carlos but they do a good job & are done when they say they will be done, so we can live with it. Highly recommended. read more

Amazing service. Quick turnaround. Helped with hemming as well. Competitive prices. Will be back.

Charged me $26 to clean and press 4 dress shirts. Claim was that my husband's shirts were too small for their press machine so they had to be done by hand, so she charged me for labor. They have my phone number; no phone call was made to me to notify of this circumstance. I've also never heard of such a thing, and I've taken his shirts to other cleaners in the past. I paid the ridiculous amount but I did not drop off the shirts I had to clean and I will not be returning. read more

They have the greatest service in the bay area. i would trust them with anything! they just changed ownership and the new owner is so nice. She is always eager to help. They always use the cleanest products, ask the owner! she will be willing to share with you! I will reccomend this place to everyone. plus the have the greatest deals! read more

They've done a good job cleaning my clothing and my down comforters, and shortening my cloth shower curtains (who the heck has shower rods 7 feet above the ground?). They're really convenient and I like that they have a couple of parking spots of their own, because street parking can get a bit tight in the area. read more

Best dry cleaning place I've been so far. Fast turn around if requested and price is very good. They also do alteration. Highly recommended.

This family owned business is the best in the Bay Area. Great service and quick turn around. -- ERG

I have been a White Oak customer for years and have always been very satisfied with their friendly and high-quality service. My orders are correct, on-time and reasonably priced. Hard to ask for more. Really appreciate their attention to detail. read more

Once again, White Oak Cleaners are the best in San Carlos. I took a couple of last minute alterations in the other day and they got it done in 24hours with friendly service. read more

Convenient neighborhood cleaners. Always friendly service. Takes on stains and stitching with aplomb!

Cheap and friendly! They got my dry cleaning done within a day for next to nothing. I'm sure ill be back to have more of my stuff done soon!

This past weekend I was a member of wedding party. Our entire group needed last minute alterations to our suits. We brought our suits into White Oak Cleaners hours before the wedding. Fearing the worst I expected them to tell us that it was too late and that they would not be able to make the proper alterations with just a couple hours left prior to the wedding. Instead Kay, the owner of the shop could not be more helpful. Within a couple hours our suits were altered, and pressed. Long story short we all looked like studs and the wedding was a total success. Thanks to Kay and the workers at White Oak Cleaners, the groom and his groomsmen looked awesome, and I think the ladies appreciated our style as well. Thank you White Oak Cleaners you guys saved the wedding! read more