Extremely, terrifyingly disorganized practice. With an extremely unprofessional owner. Avoid this…read morelocation. They don't allow you to come in for tech appointments (which is the cause of all of their issues). My dog has only been seen for arthritis and has been put on a routine of adequan injections twice weekly for four weeks. On one occasion, this clinic had given my dog the wrong service (gave him routine lab work when he was due for his Adequan injection, a twice weekly series for several weeks in a row). The owner blamed me, saying that When scheduling the appointment, I chose the wrong option. There is no option for the service my dog receives, nor is there an option for "other", only a long list of services he wasn't getting. The last option on the list is "lab work - other", which I selected as it seemed like the closest option possible. Instead of checking with my fiancé upon arrival, who took him for the appointment, or looking at his chart to see that he is "prescribed" a routine of coming twice weekly for a month for the same injection, they gave him the "lab work - other" which apparently to them is routine lab work... no questions about why I was asking for "lab work other", just took the blood and gave the dog back without another word. I noticed when I saw the receipt that should have been $30 but was instead $200. One would think that the tech and or vet would reach out as to why blood work was being taken or what they may be looking for, but no. When I called and eventually brought the dog back, a very hostile owner/vet came to my car to yell at me in a very intense manner. He said my fiancé lied about the events that happened (that no one asked him why he was there) and demanded I call him in front of him. So I did. My fiancé explained to the owner that the tech did not ask why the dog was there. An incredible weird sequence of events. I should have left the practice at this point, which I threatened to but decided to give another Dr. a chance. I saw a great female veterinarian a few months later looking into next steps for my dog's arthritis. She recommended a repeat of the same 4 week/ twice a week injunctions. We actually talked about my last experience and she said they would schedule all of the injections right then and there to avoid any confusion. I did that 2 weeks ago, brought my dog to the first two appointments and got the injection no problem. My fiancé took him for the third injection, no problem. My fiancé tried to take him today and was told that he "wasn't allowed" to bring the dog without my authorization. A new policy? Since the 4 days earlier he was there? Disorganized at best. Unprofessional at least. So, they called me repeatedly for 45 minutes but I was unable to answer my phone as I am on a business trip (the reason said fiancé is there). They had my dog inside but wouldn't give him back or the injection until they reached me. Finally after an hour, and my fiancé getting the dog back in the car after going inside the building, I saw the missed calls and spoke to an understandable furious fiancé. Baffled, I called and tried speaking to them to tell them to be told it's "in my chart" (apparently since today only) that only I can bring my dog for services. More likely, the owner heard somehow that he brought the dog and not myself and decided to be unprofessional and impose a new rule to be petty. What a nightmare! If you value your sanity and your animal's health, I highly recommend going to a more professional practice with empathetic and kind ownership.

They are kind, compassionate people. They were not my regular vet, but were so understanding and…read morekind that they probably will be now. The phone staff actually asked what was going on and checked if they could help us last minute, rather than rushing us off the phone. They give you options and don't push for unnecessary procedures. We'll definitely be back. Thank you A Step Up for helping when we were so upset and weren't sure if it was our dog's time to go to heaven.

I have trusted Animal Center with the care of several of my pets over the years. When it was time…read moreto say goodbye to my cat of twenty one years they made one of the worst days of my life a fast experience as much as possible. Very sensitive with the matter and wont ever forget that. This was a four years ago. What I like best is that appointments are on time and dont have to wait long. Cats get anxiety .. so do I. In and Out.. thats how it should be. I trust Dr. Vanna too.. shes a straight shooter and I like that. Thanks Animal Medical Center

Dr. Vana and her staff are so caring and professional and nice. I just moved over here and was…read moreworried I would not be able to find a good vet. I am so pleased that they are so nice and caring here. And they give me appointments that I don't have to miss work for.

EEVMC loves the pets that they see and does whatever it takes to keep the veterinary practice at…read morethe cutting edge of technology We have taken our goldendoodle here for 11 years and he has always gotten the best of care for his health. From routine physicals to a few emergency visits, the staff, from front desk to the veterinarians, have been so accommodating and calming for our pup! They recently purchased the entire building that they are in and expanded their facility to have more space for the waiting area and for medical equipment. They routinely have new technicians and vets, including a seemingly routine amount of new graduates. The only reason that I'd take a way a star is that they recently installed new dental equipment to clean and pull pets teeth when they are unconscious. The rub was... for two years of visits... they pushed this service unreasonably aggressive. The first time... the vet that we were randomly assigned.. said that our dog's teeth were a major risk and tried to hand us a business card about the new dental procedure. As she reached in the drawer, the entire stock of cards was gone to her surprise. Needless to say, nothing has happened with his teeth and we never went back to Becky Ortiz VMD. We started requesting a specific veterinarian since then... and Ann Berner DVM has been amazing to our now senior pup.

I had a great experience at this vet overall. The doctor and vet tech were wonderful. They treated…read moremy cats like they were their own and were gentle with them. On my first visit to this vet, I provided feedback on my experience and they were extremely responsive and provided excellent support. My most recent visit was also great - Dr. Berner is fantastic; personable and knowledgeable and gentle with my boy. They were able to get us in same-day but the cost was higher ($105 vs approximately $75) just as a note. They were very upfront about this! The office is clean and spacious and everyone who works there is super kind. Highly recommended!

I cannot say enough good things about the care this practice has given my dog. He is an extremely…read morefearful and reactive deaf/partially blind dog who simply cannot be handled like a typical veterinary patient. Rather than treating him as a problem or expecting him to somehow behave like a different dog, this team has taken the time to learn him and develop a plan that allows him to receive the veterinary care he needs safely and with as little stress as possible. They understand what he can tolerate, what he can't, when he needs me with him, and how to adjust their approach accordingly. His visits require extra planning, patience, flexibility, and coordination, and I have never felt that they resent him for needing any of it. They just work out how to take care of the dog in front of them. Having a dog with significant behavioral challenges can make something as ordinary as an annual veterinary visit incredibly difficult. Knowing that he has an entire team of people who understand him, take his needs seriously, and genuinely want him to get good medical care means more to me than I can say. If you have a fearful or reactive dog and worry about how they'll be treated at the vet, that kind of compassion and willingness to individualize care is invaluable. I am incredibly grateful that my little guy has East Maiden.

I was really nervous about coming here because I read some of the negative reviews. My cat…read morepresented with FIP and landed himself in blue pearl North ER for three days! My normal vet was Affordable Vet in Finleyville. After my cat got out of the ER they told me to do follow up labs with my vet. I took my cat to our vet, Affordable Vet, paid for a check up and asked for management of his ongoing care. The vet refused and told me I had to get ongoing care with the ER... Are you kidding me? Do you know how insanely expensive the ER is?! the other big kicker? I had asked her for a prescription for probiotic food that I could order on chewy with a prescription. She had agreed to it, but forgot to give me the prescription when I left. I drove 30 minutes home and realized that I did not have the prescription so I called in and explained I forgot to pick it up , asking if they would simply approve it on the chewy app for me, or email me the prescription. THEY REFUSED and said I had to physically pick it up and drive the 30 minutes to do so. I was pissed! At the suggestion of a neighbor, I called East maiden animal clinic. They got me in within days. The staff was absolutely amazing. Very personable and friendly. The vet was amazing and said she handles many cats with this FIP and it's no problem for follow up. The price was cheaper than my other Vet Finleville. There was no wait. The office is small and personable. The vet offered for me to bring my cat in for weight check ups at no fee to me as we treated him. She gave a reasonable plan for management, which was nice for my pocketbook but safe for my cat. Lastly I asked about ordering probiotic cat food on chewy which needs a prescription. She said absolutely just let me know and we will call in the prescription or approve it online. I'm telling you what-this place is really good. I'm so glad I found them!!!!

After having difficulty getting into our previous vet and feeling like she did not know much about…read morespecific ferret conditions, we were referred here from our ferret boarder, who nonstop raved about Borderbrook and Dr. Heller. It was incredibly easy to get an appointment. It was evident from our first meeting that Dr. Heller is incredibly knowledgeable about ferrets. Her assistants seems to mostly all have ferrets, and it is very helpful to hear about their different experiences with various medications or treatments we consider. She is also willing to and able to handle our boy for glucose testing, which has been impossible or extremely tricky at our previous vet. Borderbrook is also reasonably priced compared to other ferret vets and has evening hours, which is excellent for working individuals. We have only been here three times so far, but we will more than likely be lifetime patients as long as we have ferrets and stay in the area. It is worth the extra 30 minute drive for us!

I've been using Borderbrook for almost 3 years for both boarding and vet services. Dr Heller,…read moreMonica and staff are amazing and patient. They are cost effective and always flexible. So happy I found them.

We love north boros! We got our cats established as patients here when we first moved to the area…read moreand have been very happy with their care. One of the things I love about this office is that they have walk-in sick hours every weekday morning. This is huge, as there have been occasional concerns we've had about our cats, but this allowed us to avoid crazy emergency visit charges. We are also able to schedule out Saturday appointments, where we can both bring the cats (it can be a lot to get them in their carriers by yourself) if needed. Their appointments do fill up fast but their walk-in hours are a great option if you are in a bind. They are also great about refilling my one cat's meds and helping answer questions etc. The staff is always nice and helpful, and the place itself is always clean. We are very happy coming here.

I'm not sure it was worth coming for just diarrhea, but my family pressured me to see a vet. Dog…read morehad no blood in stool just some mucus and not any other issues. I was getting ready to buy Fortiflora for him after having him on a chicken and rice diet anyways... $153 for them to examine and then they're going to check poop for parasites.. which I know he doesn't have. $94 for the diagnostic exam, which was a quick hands on check for any obvious signs and then $49 for poop screen Then another $75 for Fortiflora and Metronidazole The metronidazole 500mg can be gotten online for $12, they charged me $42 Fortiflora is $34.99 at petco on sale for $30.00 and they charged me $43 Just crashing out over a waste of time. They were super kind and professional. Just doing their job. But if your dog isn't actually sick and just has diarrhea just get metronidazole and Fortiflora online and save yourself the diagnostics, poop exam, and overcharge on medicine especially some otc stuff. IF my pets were actually sick, I'd totally come back, just never seeing a vet over liquid poo ever again

The entire staff is incredibly caring, compassionate, and attentive. They truly take the time to…read morelisten to all of our concerns about our cats and never make us feel rushed. The level of care they provide is exceptional, and they always give clear, detailed instructions so we feel confident supporting our cats at home. It's obvious how much they genuinely care about both the pets and their owners. We completely trust them and wouldn't consider going anywhere else!

And the fact that they offer feliway sprayed towels in the waiting room to put over your cat…read morecarrier to reduce stress speaks volumes about how much they care !

Two days ago I called VCA to get one of our very sick cats an appointment. Our regular vets at…read moreBelacoop couldn't see us for two weeks unless we were willing to pay a $125 dollar emergency fee. VCA scheduled us the very next day. The X-ray told the whole story about the cat's condition. Dr. Maria Santabene walked me through the prognosis and I made the painful decision to end T.C. Greyson's suffering. The staff was very compassionate and helpful at every step in the process. TC went peacefully and I opted to bring him home to rest near the garden shed in the shade of a tree. VCA provided a very nice bio-degradable bag. Dr. Santabene is not only a rare gem but she is our new vet and our remaining two cats are in good hands.

I took my cat Nika to VCA Wexford Animal Hospital two times. I made an appointment for a…read morenew-patient exam, and then I made an appointment with a vet tech for blood tests. I would prefer that this animal hospital have more evening and weekend hours, but we did get evening or Friday appointments that worked for us. For both appointments, the front staff quickly checked us in, and we used the separate waiting area for cats. The vet techs started our appointments on time. I appreciated that they had familiarized themselves with my cat's previous medical records. For the first appointment, the veterinarian arrived several minutes late, but she was very knowledgeable and nice (even after my cat when being palpated peed on the table!). She did a physical exam on Nika, and we discussed Nika's history of kidney disease, hyperthyroidism, anemia, and UTIs. The vet said that many kidney-disease cats need longer than 2 weeks of antibiotics, which is true and something that my previous veterinarians never said. She recommended a supplement to prevent UTIs. Later, another veterinarian here promptly ordered a refill for a thyroid medication for Nika. Employees at the front desk promptly rang up the fees for the exam, supplement, blood tests, and fecal test. I thought that the prices were OK. A few days later, Dr. Santabene called me about the test results. We spoke for about 16 minutes, and she communicated very thoroughly and politely. Nika's kidney labs were much worse than before, so we increased her lactated ringers (LR) and added a phosphate binder that was ready for pickup hours later. For my upcoming international vacation, Dr. Santabene was still willing to keep Nika at VCA Wexford's pet hotel where the vet techs would administer 100 mLs of lactated ringers on Tuesdays, Wednesdays, and Thursdays and 150 mLs on Mondays and Fridays (because vet techs do not work on weekends). The employees at the pet hotel took a while to tell me accurate prices, but the final estimate was $1,324.30 - $1,374.30 (which included $344 for 10 fluid therapies, $86 for 10 biohazard waste disposals, $244 for 10 technician office visits, and $650-700 for 13-14 nights in a nice-looking feline boarding condo). However, days later Nika began to show serious symptoms, so I had her euthanized by a different veterinarian. Weeks later Dr. Santabene mailed a handwritten sympathy card to me. For my next pet who has a medical diagnosis, I will probably bring her/him here, because I think that Dr. Santabene has knowledge and empathy that many other vets lack.