Excellent diagnosis of plumbing issues. Very honest and forthright. Excellent pricing. Very…read morecourteous and professional. I may have had 8 plumbers look at complicated plumbing issue with galvanized radiator pipes in cramped hard to access space in my ceiling over the last 2 months. Unlike the others, Tony didn't price gouge me or over sell what the issue is. He found the issue and fixed that. He also was great at addressing my water heater. Very knowledgeable plumber!

We highly recommend TLC HVAC. Our furnace broke down in a very cold streak and he went out of his…read moreway to help get it working as soon as possible. He diagnosed the issue right away, located a hard-to-find part, and came out and fixed it quickly at a fair price.

He is very knowledgeable on his work, he was detecting my thermostat issues…read more Now my AC work back to normal

I had a water heater replaced. Several months later, I noticed a huge water leak from a connecting…read morepipe that had been cracked during the water heater installation. Troy couldn't find the source of the leak but a plumber spotted it right away.

I needed a plumber to finish up some work on my toilet that a previous plumber (through my home…read morewarranty company) did not finish. Yesterday (1/6/25) I did a Yelp search for plumbers and Roto-Rooter was the first to respond. I set up the appointment via text for this morning between 8am - 12pm. Around 10:30am they called my tenant to say they were finding someone who was available. I called them and long/short, we "rescheduled" for the 1-5 pm slot and someone ended up coming later that afternoon. I didn't get a specific reason for the later appointment time other than they were looking for someone who was available, which didn't make sense as I would assume since you set the appointment you would have had someone available--but I do understand how appointments can run late, or maybe someone didn't show up to work. I'm just glad my tenant's wife was going to be home all day today so it worked out. In any event, and that piece aside, I gave 5 stars because the staff at the home office were very nice, polite, responsive, friendly, and professional, as was Ernest, the plumber. Setting up the appointment was easy, and I also loved that they followed my instructions to call the tenant, not me, when they're on their way (I live in California and many times techs will call me early in the morning saying they're on their way to the unit *after* I told them to call my tenant). Ernest called me after surveying the issue, told me what needed to be done and how much it cost, which I approved. He explained everything thoroughly. He did the work, we did the payment over the phone, I immediately received my email invoice and receipt, plus my tenant sent me a photo of the paper invoice. They were thorough and finally solved a problem for me. I would use them again.

Tried to charge me nearly $1000 for unclogging my bathroom sink. When I said no way the tech…read moredropped the price to $325, saying it was the warranty that made the original price so high. $600 for a warranty to unclog a sink, seriously?!

DO NOT USE THIS COMPANY! They allow the workers to get…read morestoned during the day WHILE being on a job site. Walked past the same van 3 days in a row in the Park Rd & Mt Pleasant St area and each time the 2 workers were in the van smoking weed. Reported to the company and they swore it was not acceptable but the same crew was back the next day smoking weed. I dont care that they smoke weed but I do care that they are doing it DURING their work day while they are working on someone's house.

I am an old time customer of DH Stevens Plumbing. I may be entering the third generation of…read moreplumbers. I haven't known them all but I have known a few wonderful DH Stevens Plumbers and I am a very satisfied customer. I can count on them to do the job right at the right price and show up when I need them. I appreciate that they were a family owned company that did not sell out to a larger company. They have long standing pride in their work.