Welcome to my short story. I'm not sure what all these 1-starers/"wish there were 0 stars" people…read moreare all about. I've been going to this location for 8 years now and sure there can be glitches in the matrix as is normal for anywhere we go. However overall I've gotten the help and solutions I needed. Shocking how a little time, effort and patience can change the game. If you had a bad experience you too can try, try, try again. I believe in you. No idea about the front of house but I'm not here for that. The staff have been nothing but gracious, kind, and helpful for me etc. The updated app makes it even easier to get someone to talk to. There's a literal "message the pharmacy" option on the app. State your business and they call you back within an hour. Reach out, advocate for yourself, and don't depend on someone else to do it for you. I'm a talker (obviously) to close with; politeness, understanding and a little dose of "you're a person too" goes a long way. Might sound like I'm blaming others, maybe I am? I've had medical issues for more than half my life, elder millennial here, and have had more than one disappointing Dr. Atleast there's someone there for the annoying/frustrating reason I had to go there in the first place . Ugh, meh, rereading that sounds like a GD homemade lifetime movie that people only notice to judge (understandable) and complain about it. Sorry mom for being "that" person at the moment. It will wear off. If you've gotten this far thank you for reading my TED talk. To quote the late (?) great legend OG Thumper: "if you can't say some-thin nice, don't say nothin at all" *not sure this needs to be said?? It's my first post and I may come off as a bit aggressive? I'm not getting paid or bennies for this review. However CVS, feel free to contact me. I got you boo.

I usually give people in customer service the benefit of the doubt -- this is actually the first…read morenegative review I've ever written -- but this experience was so astonishingly bad it deserves to be documented. The woman working at the pharmacy counter clearly has no grasp of basic courtesy, math, or professionalism. I went to pick up my prescription and was told it was $600. I clarified it was the non-generic version, and she snapped, "I've been doing this all week, it's $600," with the kind of tone that implies both irritation and superiority -- an impressive combination for someone who was clearly wrong. After I asked her to check again, she miraculously returned saying, "Oh, it's $100." Fascinating how prices drop fivefold when someone is forced to actually do their job. When I pointed out that the math made no sense (30 pills for $600 but 11 for $100), she gave me a nonsensical explanation that would embarrass anyone with basic reasoning skills. Then, when I went to pay with my HSA card, she instantly declared it declined -- cutting me off mid-sentence -- and couldn't be bothered to double-check anything. Her rudeness was only surpassed by her incompetence. After I told her her customer service was unacceptable, she actually said, "Maybe you just can't handle me." Ma'am, you dispense medication, not attitude. If you spent half as much energy doing your job as you do being defensive, the experience might have been tolerable. Another employee thankfully stepped in, processed everything correctly, and guess what? The card went through on the first try. Shocking, I know. This woman is a walking example of why some people should not work with the public -- especially in healthcare. I sincerely hope management addresses this, because no customer should have to deal with that level of arrogance and incompetence in a pharmacy.

There was no cashier only the automated which I don't like to use. I asked for help and was…read moredirected to the automated. I love the Plymouth Meeting PA CVS where the customer service is excellent and from now on will stay as

I agree with the others you see posted. The store is not bad and usually stocked.But the pharmercy…read moreis very poor for all the reasons you see. The CVS on Butler Pike at Skippack Pike is MUCH better as is the pharmacy in Ambler.

I came to this location to search for a photo book. The Photo tech was very nice and helpful. This…read morestore was a little understocked tonight opinion but then again a lot of the Walgreens are now that I think about it they didn't have many photo books and I'm gathering because a lot of people store their photos on their phone. I'm old-school so I wish they would have more of a selection and the price was a little high. I gather that's because a lot of people are not demanding Photo books. Overall, I will use this location to just run in and grab something quick.

It is impossible to order from curb site pickup on your website…read more My entire family has COVID. We want to avoid any possibility of anyone in the store catching the illness. We were told to order online and then the items would be brought out to our car where they could be put in the trunk of our car. But we have given up, your website is so hard to use.

Pharmacy staff and head pharmacist are the best! We have a kid w complicated medical condition,…read morewith various doctors, meds, insurance and Medicaid. They've been great at troubleshooting any problems and finding workarounds for any glitches. Very helpful, patient and professional!

I was in the store today to pick up pictures. The cashier tried upselling me on the rewards…read moreprogram. She said it was a FREE 30 day trial and that they needed a card on file for the upcoming charges in a month. Tried it 3 times and it didn't go through. Went to another register where she handled everything on the touch screen (because I assumed she knew what she was doing) and my card got charged $24. I told her 4 times to cancel it and refund my money AND SHE CONTINUED TO TRY TO CONVINCE ME TO KEEP THE PROGRAM! Meanwhile, the line was six people deep and her only concern was me keeping the upgraded rewards program. Then she tried to give me $24 in coupons to make up for it! I started crying out of anger and called customer service in my car. And the operator STILL tried to convince me to keep it! They said it was still pending and I needed to call back tomorrow. I've been going here for years. Never again.

There are 3 CVS's along a 2 mile stretch of Ridge Ave. I think they could have thrown in a…read moreWalgreens, because all the Rite Aids are s***. My fave CVS is this one. The pharmacy people know me and are always friendly. I like the people that work there for the most part. The best feature of this store is the self-check out. As a couponer (CVS encourages it), I can park myself in front of one of these terminals and check out without pissing off the people behind me in line. The only negative I can think of is that they don't have a dedicated clearance section. Like some of the other chains. Hey, sometimes you just want to paw through cr** no one would buy in a million years. It's in the constitution! :-) And they have a Red Box machine outside.

I stopped using CVS in Roxborough because their prices are always more than other pharmacies even…read moreusing Good RX they are the highest price. When i chose my prescription plan it was a different plan and was taken over by Aetna. I hate Aetna because they are always highest price. I call it CORPORATE GREED. In addition to the price the CVS pharmacy is run poorly and very annoying to use. Other pharmacies answer phones quickly but CVS puts a customer through too much aggravation and long wait periods. Also, a lot of incompetence. Other pharmacies in area are better. I am senior citizen and don't have employee insurance which is much cheaper. Marge 8/14/2024

This CVS is a little more hectic and busy than you might expect from its sleepy exterior, but the…read morestaff manage to remain friendly and helpful.

alwaysusan@yahoo.com I would like to raise the alert about…read morean experiences I had at CVS in Chestnut Hill. I recently had my prescriptions moved to CVS following the closing of the Walgreens I had used for years. On the first occasion I visited the store there was an issue with my prescription, but the issue the second occasion is just DANGEROUS. My doctor prescribed 3 new medications for me, a steroid, an antibiotic, and an inhaler. As i observed the person helping me present me with 5 bags of medication i jokingly told him i am apparently sicker than i thought. I asked him to check the bags again and he assured me that they were all in my name. When I checked the bags I realized that 2 of the bags were for steroids 1 at a higher dosage than the other, on further examination I realized that the higher dose bag was the old prescription from the 1st time i had filled my prescription there. I said to him that that was the prescription which I purchased the week before. I checked the label and the date file was 6/16/25. When I got home i crosschecked the medication I received to ensure that they were consistent with the doctor's discharge note and discovered that one of the bags was for an antibiotic which I had purchased the week before. Can you imagine the harmful impact of taking double the prescribed dosage of a steroid and an antibiotic at the same time. I don't know who one would report this to, but i advise everyone to be alert.

I've had good service from the pharmacy filling my meds. Only problem they have is sometimes too…read morebusy/understaffed. But that has nothing to do with the pharmacy techs or pharmacist(s) individually. That is the way it is at most of these "retail pharmacies".

had to wait fifteen min for someone to wait on me always here . Last time they lost my medication…read more Totally incompetent moving meds to another cvs

I love going to Weis when I visit my daughter in Norristown PA. Always clean and tidy full of a…read morevariety of foods. The meat is also very fresh and the seafood.

Good place to do a quick grocery shopping. I usually shop from here for soda, bread, eggs and other…read morenecessities. Nothing big, just for small items to carry me through the week. Quick service and calm.

Friendly, local, and familiar - that's how I would describe Chestnut Hill Pharmacy…read more The staff here work quickly and are relational with customers. They remember my family and that we are from the neighborhood. The store has plenty of essentials and if there is anything you need they will order it for you. I will continue to support this pharmacy because they are making an effort to keep Chestnut Hill a wonderful place for residents and visitors alike.

What happened to Chestnut Hill Pharmacy??!! Called today and was forwarded to a Rite Aid! I was…read morejust there a few days ago and no one said anything to me about closing. Not only is that very rude, they forwarded my personal information to a different pharmacy without notifying me! Chestnut Hill was a great little pharmacy, one of few local pharmacies left. They were great, until the weren't! They should have let their customers know what was going on, as any decent business owner would do. Now the search continues for a new local pharmacy....any ideas?

The two gentlemen who were working at the deli on March 15th…read more Merv And Xavier Give them a raise. In a world of lazy people these guys are not that. When I approached the counter they were cleaning and doing a great job. No texting. No standing around. Simply working. They were both polite, funny and considerate. They introduced themselves and greeted me and helped with my order then said have a good evening. From the younger generation they definitely stand out Excellent job !

Stores are clean and well stocked. Love the bakery. Best donuts ever. Love their salad bar and…read morefresh foods