At first, I really enjoyed coming to this practice until January of this year. I came in for…read moreroutine cleaning and was told I needed 2 fill ins. A new dentist (I believe this was her first job after school) did the procedure. I ended up with my mouth being numb for more than 24 hours and 2 days later had intense pain and facial swelling. The practice admitted the fill in was in too deep but insisted I needed a root canal after failed antibiotic and steroid treatment. I asked to speak to the provider who owned the practice-Dr. Jones and was completely dismissed. There was no ownership to the damage that was done. No one offered to redo the fill in that was done incorrectly. I had a consult with an endodontist who confirmed I did not need a root canal and the error was in the fill in. All I wanted to do was speak to the provider who owned the practice-Dr. Jones, express my concerns and discuss a plan to fix my issue. I was completely dismissed and the provider would not speak with me. As a healthcare worker with over 25 years of experience, this was not customer service. This was not ownership to a wrong. This was rude and insulting. To date, I am still dealing with this issue and trying to get this resolved. I am now being told that I have completely maxed out my insurance in June and would now have to pay out of pocket. This indicates that Trinity billed incorrectly and took the entire annual plan benefit!!! Honestly this has been exhausting, unfair and completely unnecessary.

The staff at Trinity Cosmetic &General Dentistry are great. I went in for a new patient appointment…read moreand overheard them helping a patient. You could tell that he'd been there for a while. They were laughing and having a great time. The other receptionist helped me with all my paperwork and I was quickly escorted back. Dr. Jones not only looked over my teeth x-rays but conducted a neck exam since some dental pain and start in the neck area as she explained. They offer a variety of complimentary treatment for patients which is greatly appreciate in today's financial climate. I highly recommend her to everyone in the area.

The staff is amazing and kind especially with anxious adults. They listened to my pain, concerns,…read morefilled my cavities. with my insurance were reasonable for the large amount of dental work I had taken care of by them. (Years of neglect and fear of the dentist) I have a fear of dentists that made me avoid going, but this office has always been warm welcoming and inviting. The hygienists are also very gentle. I cant imagine going anywhere else and my teeth have never been better

Yikes! This…read moreDentistry is likely on it's way to being the lowest rated Dentistry in Charlotte. We just moved here. Researching Dentists that accept Medicaid, Vista is listed on the website. Sounds good! Appointment booked! My filling came out, so I was excited they had openings. Upon checking in, I list my Medicaid information. The receptionist says it'll be $99 today. I figure this is an emergency charge, or booking for the short notice. Sure! Fast forward to them scanning my teeth, they bring the estimated cost to fill a filling @ around $500. I ask if Medicaid takes any off, she says "Oh, we only accept Medicaid for 18 and under". Why was this never mentioned prior to me beginning the assessment? The receptionist was combative, I don't believe she understood what we were asking? Her responses consisted of "Why should I pay for it?!" to "You're blaming me!". Neither of those are true, we were simply asking not to be charged for leaving without care. She said they'd get back to us the next day, they didn't. I would just highly recommend to AVOID this practice.

I am extremely disappointed with the way my recent experience with your office has been handled…read more For three weeks, I repeatedly requested a copy of my dental records. Each time I called, I was told that the records would be sent to me before 5:00 PM that same day. Despite these repeated assurances, I did not receive them in a timely manner. When I finally received what I believed would be my records, the information sent was incomplete and not what I had requested. After calling again and demanding my actual records, I was then informed that my insurance did not cover the full cost of my visit. I would like to point out that during my visit, the only services performed were photographs and X-rays. No cleaning or fillings were done. In fact, the technician specifically told me that I would be receiving a cleaning, but that never happened. This entire experience has left me feeling that patient care is not a priority at your office. Instead, it appears that the focus is more on billing and maximizing insurance charges than on providing proper service and communication to patients. I expect a prompt response regarding my records request!

After the initial visits, including exams, cleaning, etc., the billers decided to ask for…read moreadditional money and saying the payment was overdue. I called to clarify the incorrect bill to no avail. I finally had to file a complaint with the Better Business Bureau who could not communicate with this business because they didn't want to respond to my claim. Caution! Caution! Caution!...I would highly suggest moving to another provider like I did. Horrible billing department and poor communication among the practitioners and the patient.

Not sure where to start...let's just say you go in for a filling you will always walk out with a…read moreroot canal and a crown. They push X-rays on you even for your 4 year old, but then the dentist doesn't even review them. I used to work for a dentist and lack of compassion and the fact I can read the X-rays they lied straight to my face. So if you plan on going there for your dental needs make sure you bring your own lube.

I have been a patient of Dr. Robinson's for about 7 years. I think he is great. My teeth are in…read moregood shape and he has never ever suggested work that I wouldn't need and at times I have told him I will pass on the usual xrays- no pressure at all. Convenient, immaculate, pleasant and a very nice staff.

I tried to make an appointment there for my mother who is a regular patient. The receptionist…read morebehaved in a very unprofessional way and hung up three times after putting me on hold. I then left a review on google explaining the experience I'd had with their staff. My mother later received a letter from their office stating that she's no longer their patient because of the bad review. I'm very disappointed in serenity dentistry and it's still hard to believe that instead of getting back to us and trying to resolve the problem, they denied care to my mother.

My husband and I just switched over to this office and we love it! They've made our few…read moreappointments very easy, comfortable and always accommodating. I've had to work while waiting and the WiFi here is easy to connect to and I didn't miss a beat. They worked with us when booking appointments and paying for procedures. If you're looking for a new dentist, come on over and Dr Attaway along with her staff will take care if you.

I was recommended to this place and I've heard nothing but good things about this place, but they…read moredidn't take my insurance is the only reason why my children didn't end up going there, but I'm sure if they did take our insurance. We would've had a great experience from everything we've heard about them so yes, I think anyone and everyone should give them a chance if they take their insurance, and have a blessed day

Everything - Dr Jake is professional and thorough dentist / the hygienists caring & a good match…read morefor dentist Care quality excellent Office experience great

Though I absolutely looooove Dr Zsambeky and the girls that work with him, I was shocked to find…read morethat they will not call in a prescription. You must take a hard copy to a pharmacy and return later to pick it up. They are so thorough with updated technology in every other aspect of their practice, I was taken aback by this prescription policy. Most every other physician sends it in from their ipad or phone. Just an inconvenience that I would like to have avoided. Oh well!!!!

I have been going to this group for years and am amazed at the technology advances they have…read moreincorporated. Same day crowns save me time away from work. They are super nice people that know what they are doing. That crown fit perfect. They even called me the next day to make sure everything was ok. I highly recommend this group and Dr. Chaney. My cleanings go well also, Lauri takes good care of me.

the combination of plague and unemployment beyond my control means my oral hygiene has not been up…read moreto par of late. the brushing and flossing and rinsing have continued apace but without regular professional cleanings or assessment of my efforts. not surprisingly I wound up with a bad tooth in desperate need of attention... scary bad... so bad that the x-ray showed the middle of a molar as a cloudy blob :-( also had a cracked tooth that wasn't doing me any favors but funny thing about that is while poking around in my mouth the hygienist pushed the tooth back together! heard and felt it snap back in place and the pain was about cut in half immediately. neat! still had a raging infection in my jaw but way less total mouth pain... Dr Montgomery seems a decent and concerned individual. she came in to assess my situation and explain what my dental problems were and then sent me home with referral slips and a prescription for antibiotics. my x-rays were forwarded to the other doctors along with the notes so all I had to do was make the appointments and take my meds. when I get the urgencies all taken care of I'll be back in for the more mundane treatments and evaluations and some more roller massage chair. when society collapses and the barbarians commence to pillaging I hope someone has the sense to preserve the tools of modern dentistry. yea for teeth doctors plying their trade without pliers!

Love this dental practice. The staff, from front desk to hygienists to Drs. Lembo and Montgomery…read moreare all top-notch. Very professional, with excellent personal attention. Gentle and careful. Highly recommend.