Me and my BFF were making a trip from Ohio to Florida and my radiator blew in the middle of Athens,…read moreTennessee. The next morning Roberts was able to squeeze us in right away. They ordered the parts and had my vehicle fixed within two hours. The employees were extremely helpful and kind and even offered us a ride to get food while we waited. I can't stress enough how amazing Robert's Auto Shop is and my car continues to run smoothly in Florida! Thank you Robert's!!!

Our daughters 18 and 15 were on the way home from a trip to Georgia. The alternator went on on 75…read morenear Athens. They were able to pull into a lot just off the interstate. I was working at home 3 hours away. I located ROBERTS' on line after the girls contacted me. Jeff gave me assurance he would help the girls and help them feel less anxious about being broken down. Not only did they provide professional service at a reasonable rate, they went steps above and beyond to help the girls feel safe and comfortable. They even provided Christian love and guidance to growing teens which are steeped in same values as our family. It's great to be reminded of the many "good" people God still has out in our country. It was refreshing and well worth the sharing on Yelp. Thank you Roberts' ! God Bless.

Took my Volvo in for a water pump replacement and to get the rest of the coolant system checked…read moreout,I had the car towed in the day before and after hours and they had it fixed before closing the next day.Great customer service and work.

Best mechanics in Athens, easy. Chris is an accommodating, excellent, experienced mechanic, and…read morehe's more than willing to do whatever is necessary to satisfy you and your needs. He's a great guy - I don't even live in Athens anymore, I still visit and have these guys check out my car occasionally, because they're absolutely trustworthy. They won't scam you, they won't fool you - they'll give it to you straight, and be 100% cooperative and helpful every step of the way. If you need your car worked on, this is the place to go. Without auestion.

Jim's helped me out in a jam when my a/c went out right before I needed to head back outta town…read more Can't say how much I appreciate their service and communication with me on the issue and how quickly they got it fixed! Would recommend Jims in a heartbeat!

I'm new to Etowah, TN. My kia started to hesitate when starting. I looked online for a new mechanic…read moreand found Jim's Automotive. I couldn't be more pleased!!! The guys were busy but still managed to get my vehicle in same day. They found the problem and fixed it in record time. I am so happy with their service. I will definitely be bring my vehicle back for all future repairs and oil changes. They are great guys with fair and honest pricing. I am highly impressed!! I would highly recommend Jim's Automotive.

amazing service from eddie zamora he always is phenomenal he always goes above and beyondread more

Worst dealership I've ever dealt with in my 62 years of buying cars!…read more I tell everybody I see not to even set foot on these crooks parking lot! I made a HUGE mistake buying a 2026 Trax from them. They only gave me $4,000 for my trade in and then I saw it on line for $10,000 + all the crooked fees I'm sure they added to it. I also made a stupid mistake of paying $5,000 down. If I hadn't done that, I would have taken the car back and left it at their door, but I couldn't afford to throw away $5,000. Scott flew through the paperwork and didn't explain or discuss the $3,500 he added in extra charges. They saw an elderly 82 yr. old woman and took advantage of me big time! I'm barely 5' tall and it was when I was driving the car home that I discovered the car was WAY too big for me to drive. I couldn't even see over the huge hood or if I was in my lane or not. Then when I finally made it home, I couldn't even get out of the car as my feet lacked 10" reaching the ground. So I have to jump out on a deformed and painful hip! I'm too scared to drive the car because it takes up an entire lane and I can't see the sides of the road over the huge hood. So it just sits in the carport and I have to pay Ethra to take me to my doctors. Bottom line is...this car is totally unacceptable! I started telling these issues to the salesman and that I needed to return it. All he said was that he didn't know anything that could be done. So why did they have on their web site "OUR GOAL IS TO PROVIDE YOU WITH AN EXCELLENT PURCHASE AND OWNERSHIP EXPERIENCE"! When I told them that was just a big LIE, then their web site was changed and that motto is no longer on there! I wrote the owner of the dealership, Charles West, a 2 page certified letter explaining my age and physical handicaps that inhibit me from driving the car. I begged him for help and he didn't even have the decency to respond to my letter! I told my story to GM Financial and GM Customer Care and nobody would help me! So the paper floor mat in my car that says "CUSTOMER SATISFACTION IS OUR #1 GOAL" is another big fat LIE!!! Other reviewers mentioned that they won't return calls or e-mails and that's true too. I have sent Scott numerous e-mails asking that he cancel the OPTIONAL charges he added to my invoice and he just ignores them! I've only had the car a few weeks, and now there's no option left but to get rid of it. I will be selling it to Carmax and I'm LOSING $6,000.00!!!