Wonderful carpet experience! The entire team was professional, knowledgable and friendly. Good prices compared to local big box stores. Highly recommend. read more

Great service and installation. They completed on time and cleaned up beautifully. Would definitely use them again.

Great people Great prices Great service Very happy working with Jim Next time won't have to look for a place I'm going to Fox river grove Wholesale carpets read more

We recently had Wholesale Carpet and Flooring install carpeting in our basement as the last step in a basement remodel we did. The install was a disappointment. There was significant damage - ranging from scratches to large chips out of the wood- done to the baseboards (which were brand new). The walls and ceilings, which were painted the week before were also marked up. Doors were removed for the install and re-installed so they no longer close properly. I was offered a $125 deduction as compensation (on a $4466 job that now required me to basically repaint all the trim). I used Mayfair Carpet in Crystal Lake for a similar install situation (a new basement remodel) in my last house and had a fantastic experience. I regret giving Wholesale Carpet my business this time around. read more

Carpeting soon after installation became matted and bulged up in areas. Very disappointing.

We moved in to a new home and redid all of our flooring - Great experience! Quality products and a very helpful team.

Highly recommend. This was our second purchase from WC & F. The staff is friendly and professional, service was excellent and pricing was fair and competitive. Purchased the engineered hardwood laminate flooring for our 1st floor and love the results. I believe in supporting local businesses. We will be back for our next project. em Cary IL read more

We shopped at least six or seven carpet stores before deciding to go with Wholesale Carpets and Flooring. We were pretty set on another competitor originally, but he only did carpeting, and we needed flooring, too. Planning on JUST purchasing/browsing for our flooring at Wholesale, we were greeted by Jayson. He was warm, friendly, knowledgeable, and not at all pushy. Every question we asked, he could answer. He was patient, respectful, and honest. We both knew this was a business (as modest as the exterior may appear) that valued ethics and good service by the way he handled himself. When we began considering ALSO getting our carpeting there, Jayson made us a very comparable estimate. The selection was impressive of both flooring styles and carpeting choices. We learned so much from his skilled explanations. When we wanted time to take samples home and think about our decisions, there was no pressure at all. We felt 100% confident and excited when we did make our choices. Within 2-3 weeks, the father-son team of Rick/Ricky (with over 30+ years working for Wholesale Carpets) --and not some sub-contractors--were working like a power duo! They have an expected camaraderie, working in joyful tandem, like a polished and experienced team that could finish each other's sentences. We paid a very reasonable fee to have them move our furniture, which they did carefully and smoothly. Nothing was ever damaged or mistreated. Jayson checked in by phone a couple of times during the week to ensure our satisfaction. As far as the Rickys, we never saw them take a break, nor did they leave the discarded floor boards or old carpeting behind. GONE! The finished project was beyond professional, just like the entire experience was. read more

We used Wholesale Carpets and Flooring back in 2006 to carpet a basement in our first home. It was an awesome experience from start to finish! We did not hesistate to go back to this company to carpet our new house this year. The customer service is top notch. We worked with Ricky and he made to whole process super easy. Our new carpet is beautiful. The installers are first rate. I know this because they are the ones who did that basement! We would totally recommend Wholesale Carpets & Flooring to everyone! Thank you guys, everything was fantastic! read more

Great help with my flooring project! They took the time to make sure that I was comfortable knowing the best way to install before I left the store, and my new bathroom floor looks great!! read more

I needed new flooring and, after consulting Yelp, opted for Wholesale Carpets & Flooring, despite the fact that it was a bit of a drive from my home. Am I ever happy I did. Ricky was my salesman. He was very knowledgeable, but not the slightest bit pushy. He took his time with me and we were able to work within my budget to get a great product. The installation went beautifully. I had a small problem with it, and one call brought DJ the installer back the next day to resolve it. Everyone I worked or spoke with at this company was helpful and kind. I would recommend them to anyone. read more

Have had great experiences over the past 20 years. We have purchased carpet from them 3 times during this time. We've also referred our friends to them as well. Two weeks ago my wife called them to setup an appointment for them to re-tack the basement carpet which had been pulled up to dry after a water problem. She had to leave a message. No one returned her call. After about 4 or 5 days later she called again. The appointment was setup for 8/16 In the afternoon. My wife's only mistake was not getting the name of the man she setup the appointment with. At about 2:45pm on the 16th she called to check on the status. They had no record of the appointment and had no interest in helping stating that they were booked for the next 3 weeks. I don't think they want to waste time with such a small job like this. I could do it myself but I know it won't be as good as a professional. In my business you have to take some of the bad ( smaller jobs/not real money makers) along with the good jobs. I guess they won't be getting anymore of my carpet business in the future. read more

I love this carpet and flooring store! My whole family has been using them for years. They have a great selection on carpet and flooring. The prices are the best! The owner Steve is a very honest and nice guy. I recommend this place to everyone! Thanks Wholesale Carpets for yet another great flooring experience! read more

Exceptional customer service!! Thank you for a wonderful experience, and a great price on our new floors!!

This is a follow up to my recent one star review. I appreciated the prompt response from Steve and decided to keep trying after speaking with him. I received many assurances. Within a few days I had a visit from the man who measures and all went well. The next day I went to the store to return my samples and was told that my blueprint was received and ready to go. I was told that they would be working it up that same day or the next and I would receive a line-by-line estimate within a day or two .The order would then be placed and in a week or so, when the materials arrived, we could schedule the star of the project. When I didn't receive the estimate when promised, I called and left a voice mail to enquire about my status. That's the end of the story. Weeks have passed with not a word. In the meantime , I have contracted with a company in Palatine who has received my flooring materials and is coming in one week to install. Yay! I'm still waiting for my estimate from Wholesale that clearly isn't coming. read more

I just recently replaced my carpet with luxury vinyl flooring, and I am so glad I purchased from Wholesale Carpet. In addition to fantastic product, the customer service was outstanding from the sales floor all the way to installation! I highly recommend Wholesale Carpet! read more

The staff and installers are really efficient and very polite. During the install, they moved furniture and respected all my belongings. The cleanup was also excellent. Highly recommended. read more

They replaced all original carpeting in our 17-year-old home: 2004 sq ft in 3 bedrooms w/closets, long hallway, curved stairway w/spindled bannisters, and great room. Removed and reset furniture. Took up and hauled away old carpet & padding. All went extremely well and on schedule. Jim Richmeier helped us choose a nice berber. After an in-house measurement, Jim discussed options for placement of seams, accurately estimated a 3-day install and provided a quote. We were extremely impressed with the father/son installation team, Rick & Rico Morales. The two of them work well together, throwing in a comedic 'patter' while working non-stop. Rick has over 30 years of carpet installation experience. He has an amazing eye for spatial measurement. For example, he cut a large piece from our old MBR carpet and flipped it upside-down in our Master Bathroom, so they could slide our massive BR furniture in there without damage to the tile floor or furniture. Perfect fit. They also managed to maneuver a very heavy treadmill which was too large to wheel out of one room. I was grateful not to have to take it apart. Rick and Rico use the proper tool for each task. Their work is amazing. Our home looks great, thanks to Wholesale Carpets and Flooring. read more

Wide range of carpeting and flooring options. The installation team did an expert job. Very pleased with the results.

Great customer service - our sales rep looked into several other carpets that they did not normally carry to see if they could get them and what the price would be. In the end, we went with the carpet he recommended and have been EXTREMELY satisfied. Since we were doing the entire house, they were able to do a 2-day install without an additional charge in order to allow us to move furniture and pull up the old carpet ourselves. The installers were extremely kind, neat, and knowledgeable. If we ever need carpet again, we won't go anywhere else! read more

Jim and his teams customer service cannot be matched! Very patient, knowledgeable and does a great job listening to the customer. We were able to pick out really good carpet with his help and following the installation could not be any happier. The price was reasonable and our overall experience this time and the previous two times we went there for flooring have been wonderful. read more

We wanted a product that was attractive yet could stand up to water damage in our finished basement. We own an upscale home and heard of Wholesale Carpets and the product from a friend who had a similar problem. Elevations (http://elevationfloors.com/) is not only practical but gorgeous! It looks better than the high end carpeting we had foolishly installed. Installation was quick and professionally done. I needed quarter round installed and they did an excellent job matching existing stained trim. All cuts, etc. were precise. The product does need to be partially glued down, but perhaps this is just for larger areas such as mine, about 1300 square feet. But still something I could easily take care of myself should water damage recur. read more