I'm a big fan of their customer service. Shipping is prompt and they did a very nice job replacing a shipment that got lost along the way. I love their fragrances and appreciate the quality. They get a "3" ONLY because some of their recent price hikes seem unreasonable and untenable. I've been forced to go to other companies for fragrance oils because of these prices. read more

Just got the order delivered. They charged 8.95 for shipping plus an extra 5.95 handling plus sales tax on shipping and handling. The fragrance I purchased is very unpleasant. So my 12.95 Ocean Breeze fragrance smells more like an armpit from hell. Buyer beware, I would not suggest this selker. read more

Great quality products, impressive selection. Wish shipping was quicker when paying the extra fee for line jump. It takes the same amount of time as regular orders. Overall I'm pleased with the products and value. Last shipment did leak however. These things happen. read more

WSP is a great supplier! Their prices are great and wonderful to use and shipping cost is the best. They are improving on shipping time since I have been ordering from them, but it is worth the wait. read more

Prices are very reasonable and quality is high. I love the different selection of raw ingredients for my skincare products. They are my go to for what I need. read more

My biggest problem with Wholesale Supplies Plus is there shipping. I ordered a small order ($30) 8 days ago, and it still hasn't left their building. Now I don't need my products in two days, but this is ridiculous especially when on their website they claim that they are 1-2 days out. And once they ship it, it will take another week to get to me. There products cost just as much as other suppliers so there is no excuse for the horrible shipping. read more

Great company, I am very happy with the customer service, I always receive my shipment on time. I love the Fragrances and will not purchase any place else. zainabucosmetics.com - Miami Florida read more

Great selection of items, but if you need something right away, this is not the place. It takes forever to get a shipment. My current order was placed on 10/16/2021 and it hasn't been shipped yet. Shipping times have gotten worse. I will be looking elsewhere for alot of my items. read more

They started as my main supplier in 2005, and I recommended them dozens of times. When Debbie May went away it seems service left with her. Too big, too fast? read more

If I could leave this company a negative star review, I absolutely would. This company is run so horribly, that receiving updates on orders alone is near impossible. If you are a company dependent on reliable supply companies for your products... GO ELSEWHERE! THIS PLACES FULFILLMENT IS ABSOLUTELY HORRIBLE! DO NOT MAKE THE SAME MISTAKE WE HAVE MADE! TURN AROUND AND GO ELSEWHERE! How this place is still in business is beyond me, but I wouldn't expect them to be around for too much longer. read more

Very very long time to process order taking up to 11 days or 14 days to even get it to ship then shipping takes 4-5 days or longer depending on time of year. Definitely can get better deals and get products in 3-4 days tops from Etsy. read more

Made my first order on Dec. 28th and was so excited to have found this company. Recieved my order 3 weeks later in bits and pieces. The packing slip had the wrong items marked off and the order was packed very poorly. My tea kit wasn't complete and my jars and lids were missing. Took 4 calls to customer service where I was told the kit was on back order and I could expect it by Feb 1st.... and nothing. I called on the 2nd, was told its there at the warehouse, my order was immediately sent to shipping to be mail out asap. A week and a half later nothing.. I finally had to call and get my money back because NOW its on back order again... Complete waste of time and money. This company is unorganized, unreliable, and give you the run around. I would never recommend them. read more

I placed my order on April 16, still waiting, I sent an email to wholesale supply on 4/26/2021 requesting an update, received a response that it is still processing, this is ridiculous, they don't understand how this hurts other businesses when we do not receive our orders in a timely manner, I order from two other supply companies and I always receive my orders in less than a week. Not sure if I will continue to order from wholesale supply, this is terrible customer service. Very disappointed....... read more

Really upset with their customer service and shipping time. I was told by a sales rep to purchase the extra "jump the line" service to ensure my item would arrive on time. Long story short, the item arrived late and so I called and was treated very poorly. They will not offer me a refund for a product I can no longer use because it was for a photoshoot. Terrible. read more

ALL of the already ridiculously overpriced fragrance oils just arrived over an ounce under-poured. I ordered 4oz of FO, not 3oz. WSP are now thieves and I will be reformulating all products with your oils. I've been a customer for over 10 years and you have now lost my business forever. read more

20 years ago this company treated me well. Orders would arrive in 2-3 days, samples were given, and it was a great resource. At the time, I was making 30-50lbs of soap every couple of days (in addition to other bath/body products), so I was spending a considerable amount of money with them. For personal reasons I had to stop production for several years but recently began making bath products again but on a smaller scale. I found that the shipping times are insanely slow, there are no samples for products (and relying on descriptions can be sketchy because descriptions are not always an accurate representation. Often times, if I'd have had a sample, I'd have purchased some items in large quantities rather than waste money relying on descriptions). Prices have become outrageously high, and on one occasion, I purchased a soap mold for one price, then they canceled the order and did not tell me. When I contacted them, they claimed their supplier was now charging more. The difference was $7. They had already sold me the mold, and I have a difficult time believing $7 would have pushed them into the red, yet that's how they treated me (and they still had the listing at the price I originally purchased it for). Orders now sit in the warehouse up to 16 days unless you are willing to pony up even more money to line jump, pushing other paying customers back. A two-week delay in shipping is a huge deal to businesses, and the prices are so outrageous, expedited shipping really cuts into the budget. I've heard it's a great company to work for, but it would be nice if their patrons were treated as well or better. They have a great variety, but there are other companies popping up that offer the same products, great quality, reasonably (much better) priced, and ship in a timely manner that is so important to small businesses. I no longer purchase from WSP, and when my patrons ask why, I will tell them. read more

Takes forever to deliver products. Processing time is never what's mentioned on the website. The website is also very old school and search doesn't work properly all the time. They don't seal the oils and liquids they send to you. Once you receive your package and look at all the spilled liquids you have to call them, provide with pictures and argue for a refund. Expect rude customer service and sarcastic replies to emails. read more

What company asks for reviews and then "approves" them??? One that posts all 5 star reviews for their products. that's what kind of company. So if you are relying on their customer reviews, you are being deceived. So disappointed with my purchase of goats milk base from this company. It's watery and just doesn't compare to the goats milk base I get at Michael's. They don't even have a better base I could try, but what really annoys me is after I took the time to post a review, I am told that my review will be reviewed in the next 5 days, so what does that tell you? If they don't like your review, it doesnt go on their website, so the credibility of their reviews is zero. Also their soap molds were on a cheap plastic sheet and they charged $7.00 each. I'm used to paying that for high quality silicone. Never buying from them again. Very disappointed. So if you are used to buying Goats Milk base from Michael's don't waste your money here. Here's their language: AFTER YOUR REVIEW IS APPROVED, A COUPON CODE GOOD TOWARD A FUTURE PURCHASE OF THE IDENTICAL PRODUCT WILL BE DEPOSITED INTO YOUR ACCOUNT. COUPONS USUALLY APPEAR WITHIN 5 BUSINESS DAYS Thank You For The Review! We will process your review as soon as possible (Usually within 5 business days). Once your review has been approved you will see a coupon code show up in your account. This coupon is only valid for you and the product just reviewed and cannot be transferred or gifted to another person. Thank you again for participating in our review process. Your feedback not only helps us improve our products, but helps customers in their buying decisions as well. Go to their site and see what kind of reviews they are posting, or better yet, find a better place to buy your soap products. read more

Products are not bad, prices are fairly reasonable but for a small business owner customer service goes a long way. Their shipping turn around is WAY to long. I ordered on a Tuesday and by Saturday my order had still not shipped. When I made a comment on their page about shipping I got a snarky email from someone in their customer service. Not what I am looking for in a supplier. None of my other suppliers take more than a day to ship out my orders no matter how small or large read more

Not the company they used to be. They do screen reviews and only post positive reviews. I never thought I'd see this in this company. Things have changed over the years and it is unfortunate. Being rude and disrespectful to customers is not a good way to build relationships. read more

Great selection of oils, fragrances, molds, bottles etc. Friendly and helpful staff- they have pretty much everything for the handcrafter in this shop! read more

Wholesale Supplies Plus - Art Supplies Near Me - Independence, Ohio

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Poor shipping, service and products are consistently out of stock and backordered only to find out when you finally receive your order (which can take weeks). Lack of communication with customers when most of us are small business owners and need our products in a timely manner. I don't expect my orders to magically arrive overnight but dang... 3 months is an awfully long time to wait for a shipment they claim will only take 7-10 days processing. Oh, and if you think you are getting a deal on shipping... think again, there's a lot of product that is so overpriced when I can get quality product elsewhere cheeper even with shipping. It hasn't been the same since the original owner left and all their subsidiary businesses they've aquired have followed suit with all the same negative qualities. It's so disappointing that I have lost the desire to continue shopping with these companies due to WSP. I look elsewhere for most of my products now and ONLY order limited supplies when needed if I can plan in advance and I stress advance. read more

If you need your supplies promptly, this is NOT the place to shop. WSP's turnaround time is absolutely ridiculous! It takes a minimum of 10 business days for my order to even ship. This is the case CONSTANTLY. If you need supplies for your own business like I do, you cannot possibly use this company to receive anything in a timely manner. If you are in a pinch with time and do not want to spend a ton of money for express shipping, please do yourself a favor and shop elsewhere. Their "jump the line" option is a joke and still takes forever to get your products shipped. There are plenty of companies out there that can manage to get their orders shipped out within 3 or 4 days. That said, WSP has lovely products that are high quality. WSP has a wonderful selection. I used to be a regular customer. However now, sadly, I only order a couple of times a year- items that I will not need any time soon. AND forget about ordering anything this time of year. With the holidays coming, I will have to wait over a month to receive my order. read more

I would love to give them 5 stars. But they have Increased prices so much as to make me start shopping elsewhere. Btms 50was high at $31 but now... $43? That is DOUBLE what I can pay elsewhere. Their fragrances are double the cost of almost everone else now as well. I love this company and the quality of products but bottom line is, I would have to charge my customers far to much to continue to use wsp as a supplier. :( read more

Well what can I say. Shipping sucks. Customer service is terrrible. Jump line the is a joke. And they deliver you the wrong items.

If I'm in need of a new craft ingredient WSP is my first stop. they have everything a soap and body product crafter could need and it's always great quality. read more

I am a pre-buyer per covid as a matter of fact started ordering 3 years prior. I have always bragged about WSP NO more. Their shipping is ridiculously slow. It should not take two weeks to fill an order. I have already found another supplier so when I get this order that has been two weeks just sitting and only the angels in heaven know when I will get it, they will not hear from me EVER AGAIN. read more

3 weeks to fill an order any updates or apologies for the LONG delivery time....and just basically across town. I had to call 10 days after I placed the order and still no updates after calling. Wanted to buy local...very disappointed. read more

Great selection. Horrible shipping department. SLOW as snails. Hire more shipping people please.

I would give this company zero stars. I placed an order April 15th. I recieved part of my order April 25th. It is now May 9th and I am still waiting for my back order. I have e-mailed customer service. They said it would ship soon. Still waiting and they will no longer return my e-mails. Terrible customer service and outrageous length of time to ship. I would reccomend you not use this company. read more

I love their products and pricing but their shipping time is AWFUL!!! I ordered supplies from other companies after I ordered products from WSP. The products from the other companies arrived in great condition but WSP still has not even PROCESSED my order. Seriously, this needs to change. I have ordered about $2,000 worth of product from them and the service is so amazingly terrible. I have no complaint regarding the product but if you order from them plan on at least waiting for 2-3 weeks to get your supplies. read more

This company is complete garbage. We ordered a large amount of lotion and they shipped us roughly 1/10 of our order. We've been calling and emailing them for a week and a half and still haven't been able to talk to anyone. Their answering machines are "full". I'm assuming they've gone out of business and decided to stop caring about their current orders. Good riddance. I would give them 0 stars if I could. read more

Scents: They have some pretty good scents you can't get elsewhere. But some are hit and misses. I got a really stale one once that smelled like stale water. They would not replace it. Also be wary of the reviews of each fragrances. They often don't post your negative reviews, and post all of your positive reviews. This kind of makes it misleading and false. Containers: I usually get the discounted ones. Products are pretty good. BUT someone can't count in their packaging dept. They always give you less than what is specified. I am always missing a cap or something. They would not resend the missing ones to you. Customer service: Really bad. They don't resend missing pieces or bad products. They also aren't knowledgeable about the products they sell. I got quite a few rude ones. Butters: I bought cocoa butter 6/2010. Expiration on it says 6/2011. It actually went rancid by 4/2011. Cocoa butters is very stable and will keep for about five years and resist going rancid. They were probably selling old butters for super high prices. Prices: Yup I agree with the other review: They increased their prices too much for fragrances. One good thing though is that their shipping is free. Overall, purchase at your own expense. They take no responsibility over anything. read more

I order from Wholesale Supplies often and most times I don't have any negative issues however, On the two occasions that I have had an issue I have been talked down to by the customer service person. Today I was talked to like I was a child very condescending with major attitude by the customer service "supervisor" I am a great customer and can easily bring my business elsewhere I appreciate being talked to in a professional manner! read more

I'm really not happy with my transactions with this business. I placed an order ten days ago. It has still not shipped. Their business said there would be a 5-7 day processing time when I ordered the product, but for the past few days, the website says nothing about the processing time ... well I have been waiting! I would change or delete this review if I could get somebody to help me over the phone, or at least if they could expedite the shipping service. This is really ridiculous to take two weeks from when an order was placed just to SHIP it. Since I'm in CA, it's going to take another week to receive the products - which I paid $100 for. Anyway, they have my money and I have nothing. Plus, what I ordered, I REALLY need for my business to work properly. Very dissatisfied. I hope they read this and make an effort to change and be better with customer service and satisfaction, as well as productivity and shipping. OK, UPDATE (next day from above) _______________________ I emailed and called the business to find out why my package wasn't shipped by yesterday, which is when I was told last week the package would be shipped no later then. What did I get in the reply email? My package won't be shipped until next week! I asked for a refund - I ordered $100 worth of supplies. Never again, I will order my containers from another store. Placing an order now from Container and Packaging Supply (who I would greatly recommend over WSP), I will get my containers before my order from 1/3/15 would even be shipped with WSP! Don't order from them. Go somewhere else. The only thing they were timely with was giving me my money back! lol read more

If you are needing your supplies in a hurry then this is NOT the place to order from. They have great sales but it will take 3 to 4 weeks before you get your order! read more

I have been ordering from this company since December, 2011, so it hasn't been long. However, I've had a few experiences with this company that prompted me to write a review. On my first order, one of the items had gone out of stock after my card was charged for the whole order. Not only did I receive an e-mail notification saying I would get a refund for the item, but I also got a phone call from them letting me know. Second, I just received an order last night that was missing an item and I was concerned about another item. I was on the phone a total of four minutes and my question about the item got answered, and they told me they would be shipping the missing item immediately. Additional perks: The reason prices went up is beacause they incorporated shipping cost into the items, so shipping is free. I never have to worry about calculating shipping into my costs. Also, the scents vary from when you open the bottle to when you incorporate it into a formula. Also, the ingredients in the formula will determine the final scent. For example, if you use natural cocoa butter, you can expect to have a different scent than you otherwise would have. The prices, even with the shipping, are comparable to those of other companies, and the customer service is fenomenal! I always do research on a company before I purchase anything (including consumer reviews), and after learning about the people running some of the other companies, it's very unlikely I would get my supplies from someone else. read more

I've been buying from WSP for six years, and I've never had an issue. I love the choices of products, free shipping, and recipes. This is the site that helped me get started as a soaper, and while I've found some other sources for some products, I like having a one stop shop if I'm running low on anything. I've never had any customer service issues and their oils and butters have held up and I've never had one go rancid on me. I'm a happy camper, 0 complaints. read more

All three of the melt and pour soap bases I received today have a use by date of 10/27/2020 and 10/26/2020. Also, I ordered Soap Nuts, but received Soap Nut Powder Coarse instead. This was very disappointing as this is my first order with this company and I expected much better service. I really needed these items to restock for my business but now I will have to rush to figure something else out something else before my Black Friday sale. Try a different wholesale company!!! read more

WSP is my go-to "one stop shop" because no one else comes close to the variety of items they carry. They not only carry a HUGE selection of fragrance oils, but also a great assortment of colorants and molds. I have never had an issue with the quality of their products which means I can order with confidence. Now that I've spoken about the good, I'll mention why I didn't give a full five stars. WSP has gradually raised the prices on many of the items I purchase from them which means I can find the product elsewhere for a lower price. The $5 handling fee initially rubbed me the wrong way. I noticed there's a $7 free product coupon that I can use this month which makes up for the S&H irritation (Please continue with the coupons!). I heard they changed many of their staff due to customer relation issues so I'm hesitant to mention I had one bad CS experience with them in the past. Hopefully their policies have changed if a customer makes a mistake with their order. Lastly, their shipping does take quite a while which is frustrating. They market it as "free shipping" which makes most people ignore the negatives. I realize that they just hide the shipping cost in their raised item prices so I would like to see the turnaround time be a little better. They're also missing a huge opportunity by not selling unique bath bomb molds such as stainless steel and cute shaped molds like LUSH uses. Overall they offer a huge assortment of items which is extremely convenient. They just released a coupon program which is great. They changed a bunch of staff so they could have a fresh start with customer service, showing that they are trying their best. You seriously can't beat the amount of awesome free recipes they have posted online. Unlike other companies they do not censor bad ratings on their products which shows honesty and allows their customers to make informed purchases. No company is perfect, but WSP definitely is doing many things right. read more