They really have the best prices and he honors his warranty. I've bought a lot of appliances from…read morehim just on the past 2 years. I give it 5 stars not because it's some luxury experience but because it is what is advertised and they're always friendly and work with me.

I would provide a "0" star for customer service/satisfaction if I could. My husband and I just…read morepulled up to the store at 6:07p.m. There was an employee sitting outside with a torch. . And the lady comes and turn the sign to closed right in our faces. . Good customer service to me would have been to service the customers because I neglected to do my job, by turning the sign to closed before customers arrived and parked. The door wasn't even locked yet. . Mind you we pulled up looking to purchase "commercial" refrigerator, freezer, stove, 3 compartment sink, and tables. . ***I WOULD NEVER SHOP HERE. I'll pay more money for delivery before I patronize this circus.

They always have what I need in stock at great prices better than a big box stores and…read moreknowledgeable staff can help you out with any problems

I have been going to atlas for a while. Usually good service. Last time however the lady in back…read morewas incredibly rude. Rather than being helpful she b was arrogant and condescending.. i won't make it my first b stop in the future.

I've gone to Francis, the owner of Ebony Floor Sanding for many jobs over the years between my two…read moreproperties and he always completed the job on time and in an amazing fashion! I wish he was still sanding floors to this day!!

DO NOT TRUST this company. I had Francis (the owner) come out , quote the job and we agreed on a…read moreprice. We shook hands and set up a start time. The day before he was to start the job he called and told me he would be there at 830am and I never heard from him again! I called 8 times and left 6 messages asking him only for a phone call to let me know what was going on so I could organize all the other work that needed to be done for my project. He didn't even have the courtesy to call and let me know he dropped the job . My father had to call pretending to want a quote for floor sanding just to talk to him to try and find out why . All he said was " Ya i guess I should have called" Very unprofessional all around. You will always be wondering if he will even show up.

BUYER BEWARE RUNYON'S FLOORING AND FURNITURE in MONROE, MI…read more I am proud to say that I grew up in Monroe County. I always urge people to work with small businesses especially when they are local. I have contemplated posting this for a long time, but if sharing helps prevent even 1 person from going through what I did then this post is worth it. It was a truly traumatizing and emotionally draining experience that we went through with Runyon's. This is what you should keep in mind if you choose to do business with them. 1. They were not approved vendors/installers of the product that they had on display. (Runyon's purchased it from another store when we specifically asked if they were approved). 2. They did not follow the manufacture's specifications or complete proper job site preparation. (Resulting in damaged flooring.) 3. They ignored our calls to them for help. (We had an inspection done to figure out the cause of damage). 4. They refused to honor their warranty. (Even after an NWFA inspection indicated they were at fault). 5. We tried to file an insurance claim on their business insurance. They did not carry the correct coverage for "their work." (I hope they corrected this). 6. The engineer report from the insurance company also indicated they were at fault. The claim was denied for lack of coverage. 7. Estimates to tear it out and fix the damage was twice as much as we initially paid. 8. They ignored us again, so we filed a credit card dispute to get our money back. 9. They called us names, screamed at us, told us to "shut up." 10. They called our work and personal phones numerous times. (Once the credit card took the money back from them for failure to resolve the damages). 11. Their threat/solution for us was to "come to rip the floor out and put it into their rental homes" but not to repair it or replace it. (Expecting to still be paid for this work). 12. You may have to take them to court. (Runyon's may threaten that this is your only option). 13. They will leave you with floors that look like the photos attached.... This is what we went through with them, in our new home, when I was pregnant. They didn't care about us until the money was taken back from them for failure to correct the issue. Once they did not have the money for their work, they took a very aggressive approach. I have photos, reports, and recordings to prove all the above statements, but I do not feel it is necessary to post currently. Some people may have had a good experience with them. Certain members of their staff are helpful/nice. The OWNERS were the people taking this approach. Overall, thinking about how they treated us and potentially other people in the future makes me sick. *Owner never paid the money owed from small claims court. Had to take additional action... still an ongoing and unresolved issue for nearly a year.

I have been a loyal customer of Runyon's for well over 10years, I have them install carpet and…read moreflooring in my first house. When I purchased my new home Tony worked with me told him my budget,and I couldn't be more happy with the results. I purchased almost 1400 square of new flooring. New furniture his staff was courteous and very efficient. They delivered everything put everything together. They beat all other big chains stores prices by a lot. I highly recommend them. Thankyou Once again Tony you and your staff knocked it out of the park once again.

One few stores that has personal touch to Cashier named…read moreKerry is friendly and attentive and would shop there before I head to bigger store like home Depot and Lowe's

There's a cashier in this store that I refer to as "the nephew", since he displays an indifference…read moreto customers that would certainly get anyone else fired. On a recent visit he told us that they didn't have the item we were looking for ... but we were able to find it in the store anyways. He seemed a little bit offended when we returned to his register with the item in hand, and offered nothing close to an apology for his mistake. In fact, he shrugged off a suggestion that he should refer customers to staff with more knowledge if he's uncertain about the store's inventory. Its kind of a shame, because everyone else we've encountered at that store has been top notch.

Purchased a washing machine. Jim was very helpful in getting us what we wanted and at a good price…read more He set up everything we needed along with the delivery. We would recommend this store for their customer service.

Two Frigidaire fridges in six months and both have broken! You think you're buying new I believe…read morethese are refurbished appliances. My previous Frigidaire from Leon's lasted 18 years! Now I'm stuck with a repaired fridge, and if it breaks again after April (one year) we are out $2000. Say No to Frigidaire - Say No to Essex Appliance!

I have used them for years. I have 2 sewing machines. The first one my mother gave me 1969 for a…read morewedding gift. It has been at the shop 3 times. All was excellent service. ( My mistakes) Each time excellent service with fair prices.​

I love this place. I learned to sew a few years ago and took my mom's old Husqvarna Viking machine…read morein for service and they tuned it up beautifully and were also able to find I new foot pedal. I purchased a coverstitch that sat unused for nearly a year and I was having issues with it. Took it in and Sandy fixed it up and showed me how to use it. I'm eyeing some of the beautiful machines they have for resale. Their sister shop in Plymouth is also great as they carry fabric and other sewing notions. Family owned and great customer service with fair prices.