Terrible Experience! They charged my mother over $600 to unclog a drain but never actually fixed the issue; when we called them back, they claimed the entire plumbing system under her house needed to be replaced and quoted over $6,000. We called another plumbing company and they resolved the problem snaking the drain from the roof vent for just over $400, and we've had no issue since. read more

I really wanted to like this company because everyone I spoke to was so nice. However, if you are having plumbing issues, I would not use them. We have had the same problem with our plumbing for over a year now. We have had countless people come out from Xcalibur to look at the problem and we have paid them almost $3,000 in total and nothing has been fixed. The first encounter was in December of 2024. I even paid for the VIP service because I was told that the VIP would help us get quicker appointments. We paid every quote we were given, and we did everything Xcalibur recommended. We even got our septic tank cleaned out unnecessarily because they recommended it. I first became frustrated with Xcalibur in January of 2025, because we had so many people come out and everyone assured us that the problem was fixed when they left. At that time, we were quoted $2,335 to fix the problem that we had been assured was already fixed. I wanted to use another company because I felt like we were getting the run around, but Xcalibur assured me that this would fix our problem. I was told that the company stands by their work and that they offer a warranty on their services. I reluctantly agreed to the work because they were so nice and I trusted them at their word. We were told everyone who had come out before from their company did not know what they were doing, but this plumber was the "fixer" and would make everything right. When I asked for a copy of the warranty, I was emailed a copy of the invoice only. Over a year later, and the problem is still not fixed. We had someone come out last week from Xcalibur, because the problem resurfaced yet again. Not only is there not a warranty on the work done by Xcalibur, but we paid almost $400 for a camera to be run (for a second time by Xcalibur). We were then provided a verbal quote for well over $10,000.00. I was again told that everyone who had come out before had no idea what they were doing but THIS would be the fix. The suggested quote included going through concrete and ripping our floors up. The flooring work was not included in the quote. At this point I have lost all trust in Xcalibur as they have repeatedly lied, and they do not stand by their work. They clearly do not even think their past plumbers did a good job. They clearly only care about money as they continually come out and quote more and more each time. The $400 we paid last week (on top of the money we have paid to them previously) did absolutely nothing, because only a few days later the problem was back. I called another company and they came out quickly and they were so incredibly professional. Everything Xcalibur failed to do in over a year has been fixed in only a few hours and around $750. read more

I have to start by saying that we didn't end up using Xcalibur because we ended up resolving our issue another way, but I have to leave a good review because of the response speed and professionalism. There is nothing worse than panicking when you have a plumbing emergency, and having a group that responds promptly and so kindly is huge. We will be adding Xcalibur to our list of people to call in the future! read more

The employees were polite, respectful and the work so far seems to be satisfactory. Unfortunately, their price is outrageous. To directly quote the manager I spoke with: "we are not the cheapest option." I was not expecting them to be the cheapest, but I was expecting them to be competitive - sadly they were not even that. If their pricing was competitive, I would have given 4 or 5 stars. Their commercials harp on quality and how important quality work is. I am all for that and here for it! However, what they don't say is that they clearly believe you must sacrifice affordability for quality. And that is simply not true. I gave them a try because the owner was a former Marine, and my dad was an officer for 27 years with the Corps. I really wanted to like them but will not be using them again and will be telling neighbors and friends to steer clear as well. To give you specifics, they initially quoted me at OVER 7k to put a water line in. I refused that and they came down to $6,300. A friend of mine got the same exact thing done with CJ plumbing in Birmingham for just under 4k and his yard was bigger. Another family friend had theirs done for $4,300 with a different company. I have used Eagle Plumbing and On Time service in the past and their work has been quality AND affordable, I will be returning to them (and trying CJ's) for my plumbing, electrical, & AC needs. Don't waste your time with this company or you will drastically overpay. I should have just gone an extra day without water and called a different company to come out and saved significant money. Don't make the mistake I made. read more

im so disgusted with xcalibur plumbing services. i paid this company over $45,000.00 to do the work for me. the a/c guys (loren) were great. roy with electric was very good but the plumbing services were so bad that i am sick. i paid over $3200.00 to have a toilet set, drill a hole in the stud & run a piece of pvc through and get my new shower ready to screw in my new $2500.00 18" chrome rain head and hang the hand held shower piece on the wall. not only did i get an incomplete job, they won't answer my calls anymore. do not use xcalibur, the owners word is s**t. i am posting a picture of the yellow piece of plastic hanging out of the shower wall & this ugly thing is what they think im going to hang my $2500.00 chrome rain head on. i don't want the "marine" to post how sorry he is because i was not happy, i want a refund to get a real plumber. oh, we took the whole ceiling down in the shower so he wouldn't have any problems running the pipe which was already connected. if you don't refund my plumbing money, which was done over a month ago, and it has me so stressed out, i want it fixed correctly asap. my contractor is a 2 tour vietnam vet, sniper, and you are a disgrace to the armed services. you brag about how you go above and beyond...that is a lie. 1st picture: yellow pipe just hanging out of the shower wall. (??) 2nd picture is what your company thinks i am going to hang my $2500.00 chrome rain head on. this came out of the home depot plumbing department, its a gray piece of pipe that i would have to sit on the floor of my shower to get the rain effect. so anybody who is considering using xcalibur and giving them way too much of your hard earned income, just throw your money in the trash can, same thing. i will remove this post as soon as my plumbing is finished up correctly. read more

We have had a contract with Xcaliber Services for several years. They have always been prompt and courteous. Their prices can be a little steep, but they have been honest and upfront when we have needed repairs or maintenance. Recently our AC unit fan stopped working. Our unit is aging so they offered us different options for what we could do. We weighed our bank account and our needs and they came up with a solution that we could live with and that would keep our unit working until we could justify purchasing a new one. read more

I set up an appointment to have my air ducts cleaned. They canceled on me at 2:30 pm after waiting on them all day. Even spoke to Daniel Peoples who assured me they were stopping for lunch then on their way. Only to be called by the office and told their equipment was stolen. They offered me 250.00 off the service but of course I haven't heard back about rescheduling. Do yourself a favor and go with another company. read more

All the guys that I interacted with from Xcalibur were very generous and thorough with fixing up our HVAC a bit. They cleaned out the ducts, and installed a few IAQ products in just about 3 hours. They were very good about wearing masks/gloves/shoe covers. I'd definitely recommend them to a friend. read more

Ben and team with Excalibur Services are excellent to work with. What I love best about them is that they are willing to work with us on our healthy home needs. They are also happy to research appropriate HVAC equipment for those with allergies or sensitivities. I love their coupons too. read more