Great team, service and bonus it is family owned. Differentiated themselves by not being pushy, listening to what we wanted and proposing alternatives. While sprinklers might be cookie cutter quotes, these guys only use the best and 30,000+ installs know what they're doing. read more

Dave Wilcox, and Matt, came out on a Tuesday. He called me Wednesday and was able to move my install up. The crew of 4 showed up about 9:30. Completed 4 zones (3 in the front, 1 in the back). They left about 4. They demonstrated the control panel, all 4 zones (and making adjustments to satisfy us with the coverage). Before they left, all grass was replaced and tamped down. Debris was removed. The value I think was great. Originally I contracted for the front yard. The own was also present and figured our a way to zone the backyard. I didn't think it was possible because of the decking/ cement patio in the back yard. But he figured it out. The price to add my back yard was well worth it. Now when a hot spell comes around, we'll be ready :) read more

Wilcox has been serving my sprinkler system for years and I can't say enough good about them. They're reliable, prompt, easy to work with, honest, and provide affordable great service. They performed their semi-annual maintenance today and as always did a great job. Service tech Jon H stood out again as he recommended moving a sprinkler to hit a new piece of yard that I recently planted. Last year he found and repaired a tricky and unnoticed underground leak that needed repair. If you're in search of a great company to manage your sprinkler system don't hesitate to give Wilcox Bros a call. You won't be disappointed. read more

I had this company install a new sprinkler system last year - so late that they put it in, tested it, and immediately winterized it. This spring my mulch guy noticed that the sprinkler lines in several places weren't buried at all - they were clearly visible, laying on top of the soil. On top of that, they forgot to install a line to feed my waterfall. I know they were running out of time, but COME ON!!! Shoddy, lazy workmanship. I am less than impressed. read more

The technician this company sent to turn on my sprinklers could not accomplish the task even though he was at my home twice. I had to fix the problems he caused myself after the second visit. I was then dunned for payment for the second visit which I eventually paid because I was sick and tired of dealing with this company. read more

Amazing service.... had sprinkler blowout scheduled for 11/7 and they called me last week letting know of the forecasted cold snap. They prioritized me and got me done on 11/4 for the deep November freeze ahead in Detroit. Thanks Wilcox Bros for being proactive and keeping me from "blowing a valve"! read more

can't speak to quality of workmanship but the receptionist/ answering service is top of the list for rude and made it easy to decide to not pursue working with this company read more

The team from Wilcox Bros is OUTSTANDING! From the initial call with great and friendly office folks to the technicians that started and repaired my sprinkler system. They have done a great job... updating an old system, explaining what they are doing and providing recommendations for my optimizing my system overall. Can't say enough about this team other than if you are looking for a knowledgeable and reliable organization that takes pride in what they do... CALL WILCOX BROS!! read more

They installed my sprinkler system 4/15/2021 and winterized it at the end of the season last year. I opened up my sprinkler system this May (as I have for my parents sprinkler system and grandparents house before so it wasn't user error) and there's a steady leak around the threading of the bottom of the back flow preventer connection. I called May 9th and was told they wouldn't be able to fix it until July because they are still doing spring open ups. I have told them they had installed it last year and winterized it and it shouldn't be leaking. They informed me they would talk to owner/manager and get back with me. Never did. I called again May 16 and got the same response. I just asked to schedule a spring open up because they had said they would fix any leaks they saw during open up and I was willing to pay for the service $92 and some odd cents. But not until June 9 I believe they said. I can't wait I'll hire a plumber or another sprinkler service to fix it. Decent and clean install but maintenance service it doesn't seem like it's a priority for them. read more

My issue is not necessarily the quality of their installation work or even the work in general but rather the unethical business practices and rates charged. I don't even pay my electrician $120/hour for one and that's on top of a service charge which can go anywhere from $60 to $105 depending on where you live just to show up. And that's not even the worst issue... I have had them come out to do the winterization for almost 30 years now and every year - EVERY YEAR - without exception, they will leave the outside valve wide open, the compressor hookups wide open and then turn off the water from inside the house. If you as a homeowner decide to just turn the water on from inside the house, water will start spraying everywhere and you have to shut it back off again and call them. After the first few years I got wise to them and asked them to let me see before they left and made them fix it right then (they would usually just say something like "oops"). If I was not there when they came, I would go outside and close the valves myself. So just from a theoretical basis, if the lawn sprinklers were working fine when they winterized them and suddenly need lots of repairs when they do a "spring startup", what, did they not winterize it properly? Or was there actually nothing wrong? If it was winterized properly, all you should have to do in the spring is turn it on! I have not had them come out for their "spring startup" since 1993. One of these days I'll just get a large enough compressor to blow out my system and then I'll never have to see them again. read more

Absolute disaster! Came home to what was supposed to a simple Spring Turn-on of six zones and one zone was completely flooded with a geyser springing out of it. When I called the technician (Jake) -- he was extremely rude and hung-up on me. I then called the office and spoke with Michelle -- who was equally as rude. I've been a customer for 14 years. Doug and Dave were already gone for the 4th of July holiday so I had to have my neighbor come over to turn-off the valves. I will be sure to let everyone I know hear about how they treat their customers -- absolutely shameful! read more

Don't use this service. Terrible customer service and assumes no responsibility for damage they cause.

STAY AWAY from this company especially when it comes to Landscape Lightning. Last November none of my lights were working. They came out in December to fix the problem (I was out west for the winter). When I returned, the lights still were not coming on. I called back and had to wait three months for them to come out because of staffing issues. The first guy said it could be my outside electrical box was getting wet from the snow because he thought it was my GFI but if the lights didn't come on in the evening, it could be a problem within their system. That night the lights did not come on so I called Wilcox back. They sent another man out and he said i needed to replace the electrical box and that there was nothing wrong in their system. They never looked around to even see if there were cut lines. I then replaced the electrical box and the electrician said he would replace it but felt that wasn't the problem but rather a fault in the lighting system. That night the lights did not come back on. I called Wilcox back the next day and the customer service department said she would file a complaint on my behalf and I still haven't heard from management or anyone from this company. They are a joke to work with. read more

The crew that winterized my sprinkler system was amazing plus went WAY above and beyond. While in my garage and working the sprinkler control system my 4 year old son troubled the workers with his roller blades and pads (unbeknownst to me). I walked into the garage looking for my son only to find the Wilcox Bros employee helping my son put his knee pads, elbow pads and wrist guards on. Talk about friendly and going way beyond. They did a good, quick job and were beyond friendly! read more

While we have used this company for years, this year they have had staff turnover and they totally let me down. If I ever needed their help it was this year as my husband passed away at the start of the season. We draw our system from a lake pump so it is subject to clogging. They are supposed to come out and check everything every two weeks. They did not. When they did come it was because I called and I always had to wait for days even when the system was completely down and a different person came every time. Finally my arborvitae started dying off, and my patience reached it's breaking point. The people they sent would argue with me that everything was working fine even when we were looking at it together and it was clearly not working. They frequently yelled at me and talked down to me (Charlie), and hung on me when I called (Tina). I had sold the house and really had to get the system working for the new owner. I pleaded with the owner (Doug Wilcox)to come out and see for himself. He said he would but didn't and Charlie said "Are you kidding? He's not coming out here - he hasn't left the office in 30 years". At the final confrontation, when I pleaded with Charlie to stop shutting me down, he told me I was a rude woman and no one liked me yada yada While he was degrading me a call came in from my realtor that I had to take and the entire time I talked to her, he continued his diatribe about how rude and awful I was. I had lost my beloved pet suddenly less than 24 hours before this so I was in a very emotional state and when I got off the phone, I did lose it, I did use some bad language telling him to leave. Though I would change my language, I still think he had it coming. I then tried to reach the owner again but when I called I was either hung up on by the staff or if I was permitted to leave a message, the call was not returned for 4 days. Because my house was closing, I had to call another company and the buyer of my house also sent his landscaping company. They immediately found that the drip line by the arborvitae was kinked and not feeding most of the line. And it was right where I had the confrontation with Charlie trying so hard to get him to look at it! They also found the system seriously clogged and replaced SIXTY rotor/nozzles. They have more work to do but it was obvious to two other companies that the system was not being maintained. Coincidentally, the owner called the following morning. I told him I saved the 60 nozzles for him to see and he could see how they repaired the drip line in 2 places and I would like him to make an insurance claim because I have thousands of dollars in replacement costs. He screamed and screamed at me, would not let me finish sentences, said I was threatening him, that I could just sue him. I don't have the money to sue him so I thought I would just leave this Yelp review. STAY AWAY FROM THIS UNPROFESSIONAL COMPANY. read more

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Buyer Beware- DO NOT USE THIS COMPANY They came to do the Spring Service at my 75 year old mothers home and were there for a total of 16 minutes. When they left... the irrigation meter was spinning due to a leak in the main water line. They also told her she had a broken sprinkler head but they did not have time to fix it. They want to charge her another service charge of $125.00 plus the cost of the repair to come back out and do it. I called them to ask them to reconsider the way they treated her and was told I would get a call in the morning that never happened. I called back the next day and was told the person I spoke to would "Call me right back". No call. TERRIBLE CUSTOMER SERVICE JUST LIKE ALL THE REVIEWS SAY... Do your self a favor and stay clear of this group... There are many professional companies out there that appreciate their customers. This is not one of them. read more

From start to finish (well half way thru so far!) my experience has been great. Good phone communication and text reminders. Professional and friendly workers. Am happy with the seasonal package. I would recommend them. read more

Should have known when I called to schedule how this was going to go. The guy that made the appointment was short and rude, he didn't ask my name or verify my address. I said don't you need my info, he said NOPE I GOT IT. I said are you sure, he replied yep. They don't give you any kind of window for the appointment just sometime before dusk. I was home all day, knowing the office has to close sometime, I called around 3 o'clock. I was put on hold while they tried to call the technician. I was told they couldn't get a hold of them and to call back... Well by the time I called back, they had closed. Stayed home the entire day... Not a single word from them. Left a message at 9pm stating I wasted the entire day waiting and no one showed. Got a call back today.... Said the technician went to my house and "my maid" said I wasn't home. I asked what house they went to... Turns out they went to my old address. So 1) when they scheduled the appointment, they shouldn't have checked for current info as I've lived in THIS house for years! 2) when the technician called THEM back they should have called ME BACK, as I WAS VERY CLEAR I had been home WAITING ALL DAY! 3) when they called to confirm on Saturday, it also would have been an opportune time to verify where they were working. Anyway, when I asked if they would offer some sort of discount for me having to take the day off work since it was their mistake, I was told no they don't do that. Then I reminded them how they should have called me back at 3 o'clock when things weren't adding up and the woman said a supervisor would call me back. This was at 9:30am. It's 4:45pm... Not a peep from anyone there. Horrible customer service. No respect for my time at all. Their loss. read more

I explained the problem to them, my vacuum breaker pipe was leaking. They only quoted me labor and service fee charges instead of the overall cost which most other companies were providing. I was told they had 30 years of experience and needed to see in person-$35- service fee to assess the problem to give me a quote. I mentioned again that with 30 years of experience that should be able to provide me an estimate based on my findings. After hearing this remark from me, representative said good bye and hung up. Was my laugh for the day!!! read more

Incompetent incompetent incompetent. We originally had scheduled them to come out on May 15th to turn on our sprinkler system. They couldn't because the guy who showed up didn't have a tool he needed to do it. We scheduled (but had to wait until July 6th) for them to come back out. He showed up at 10:00 AM and left immediately because he didn't have the same tool that he didn't have the time before. He promised to be back by the end of the day, but when he showed back up at 3:30 PM, he again didn't have the tool and left. By this point I was already at work and when my wife called me at 4:45 to say that he left and didn't turn on the system, I tried calling the office to see what gives. Apparently they had already closed, despite their listing on Google saying that they close at 6:30. And their voicemail was full so I couldn't leave a message. I called back the next morning (today) to talk to someone and they said the manager will call me back and now an hour later she is still not in the office. I asked if they kept a schedule, and the person on the phone said the manager doesn't. I wanted to explain how I am supposed to leave for my summer vacation in two hours and how $4000 worth of sod and shrubs that I planted will die while I am gone but the woman on the phone didn't want to listen and hung up on me. I know that customer service is at an all-time low everywhere but you have to put in some serious effort to be this incompetent. read more

These guys have been doing my sprinklers for about 3 years. First time I got it going was the first time in about 5 years. They did a great job, were timely, and I thought affordable. Took time to answer my questions, too. read more

In follow up to my previous review from Tuesday (6/19) regarding the poor customer service I experienced from the Wilcox Brothers team, I wanted to let everyone know that my appointment was cancelled by Doug Wilcox, one of the owners of the company. After attempts to get me to remove my 1-star review were unsuccessful, Wilcox Brothers chose that they no longer want to do business with me. In fact, Doug told me I was bullying them by leaving up my post. I stated my opinion of their services and the facts from my experience and I am appalled that this was the response I got from the company's owners. The Wilcox Brothers website states that their "mission is to establish a long-term relationship with both our customers and employees to provide superior products and service to the lawn sprinkler and landscape lighting industry." The website also states that "we believe each customer deserves the utmost attention to detail whether it is a small service call or a large commercial installation." Don't be fooled, read my previous post for my actual experience. read more

Great job installing a sprinkler system. Got an estimate and they were out the following week. Very professional and I would recommend their company without a second thought. read more

We will never use this service again! After waiting a month for an appointment, they missed their 12-2 time slot. When I called the third time to check on them at 4:30 I was informed that they would not be there until 6 pm because they were running late. Sarah was very rude and curt with me as though I was inconveniencing her with my business. She needs lessons in customer service. You would have to be in a very desperate situation to use these people. read more

Called because I need to replace main line and 8 heads. Told me it would cost me $85 dollars to come out and look. NO FREE QUOTES. I am not paying anyone $85 to look at the problem, I know the problem. Many others will look for free. I need someone to fix it. Horrible read more

This company is terrible. For a service call they give you a window of 8am to dusk. First appointment, I took the day off. No show, no call. I called irritated the following day and they said a technician was at my house and called. Neither if these things happened. They said they could reschedule, which means another day off of work waiting. But they couldn't get me in for two weeks. Second appointment, same thing. No show no call. I left a message expressing my disappointment. They were apologetic and said they could have a technician out same day just to give them a time. We agreed on between 5-7, so I wouldn't have to miss work AGAIN. Guess what, no show no call. Avoid this company at all costs. read more

I called and scheduled an appointment for first available opening which was in 2 weeks. I was willing to wait because a neighbor used them. Bottom line Wilcox Bros did not communicate and did not complete the job during the scheduled appointment. The technician said that he was not given the information, that I had twice given his office, and couldn't finish the repair. Further, he stated that I would be called within an hour of his departure with expected repair completion the next day. Didn't happen. I was told the office would call the next day for the repair completion. That didn't happen. I called the office and was told that I was on the schedule for 5 days later. I told them that was not acceptable, I have $3,000. worth of new trees that need water. Not to mention the hole in my yard. That position apparently caused the office manager emotional stress. So I was called and told they would fill the hole, and to find another company. Save yourself time and hassle, JUST CHOSE ANOTHER COMPANY. read more