This vape store is a wonderful place for all your vaping needs! The owner is a great guy with…read moreexcellent service! And he ordered juice that wasn't in the store and he shipped it to me! The prices are competitive, you'll be glad when you find this gem tucked away in the mini mall on Sternberb and Old Grand Haven road!!

I was looking for joytech penguin replacement coils and came across this store. They were for a…read morereally great price or so I thought... It said they were $4 and the picture showed a 5 pack but in the verbage it didn't state per coil or per pack. So I placed the order anyway hoping it would be per pack. I tried to call but they were closed. The very next morning I got a notification and a tracking#. So I called just to verify and spoke with a really really nice guy that informed me it was per coil...so I cancelled my order and I kid you not got a refund 2 mins later....the intregraty of this shops speaks volumes. I wish they were local, even though I cancelled this order... I will order from them again... You all are awesome

I'm writing to share my recent experience. While being there, I was assisted by an employee I…read morehadn't seen before; she may be newish. Unfortunately, her demeanor during the interaction was less than professional. She appeared impatient in helping me, which made the experience uncomfortable. What stood out to me even more was the noticeable shift in her attitude when another person approached the register; she suddenly became friendly and upbeat. This inconsistency felt disingenuous and disappointing, especially in a customer-facing role. I value good customer service and wanted to bring this to your attention in the hopes that it will be addressed. I believe every customer deserves to be treated with the same courtesy and respect. which she seemed old enough to know better.

I grew up in Muskegon so sucks going here today and just feeling not welcomed. Was told I couldn't…read moreuse the bathroom because they closed in 15-20 mins even though I was shopping in the store for over 40 mins. Felt rushed by catty girls, overall not pleased by the service. Store is clean and stocked as always, but disappointed in how I felt today. Was in around 6PM on 6/15.

If you are in need of customer service and enjoy being made to feel dumb, ask the woman with short…read morebrown hair behind the computer screen. She will not only tell you why your request is not possible for them to fulfill, but also refuse to offer any other alternatives. Then she will frown at you till you leave. I have had more enjoyable customer service at a colonoscopy appointment.

The location on Madison Ave in Grand Rapids, MI just exceeded my expectations. I worked with Joe…read moreon a repair and finally felt like someone cared! He was professional, empathetic, and knowledgeable about my Permobil M3.

Having shopped here for appliances and had an excellent experience, I called to check on a gas…read morestove- and a day later- bought one after excellent service from my initial phone call, to talking with Lindsay and finally finding what I wanted. I had talked with Jeanne who was so helpful, and then Lindsay on the day of purchase and she took care of every detail before we finalized the sale. Excellent help throughout the store, good prices and an over-all good feelingonce you've made a purchase. This is my go-to store for just about anything. You walk away feeling like you've made new friends. thanks, Home Depot

It's a nice convenient store, but many of the employees have no knowledge when it comes to helping…read morethe home repair handyman. I mean, they all know where to direct you to find things, but if you tell them what you want to accomplish and ask for suggestions, most (but NOT all) are clueless. To be honest a lot of these clerks would be working at Walmart or Meijer if not here.

Got my prescription for a breast pump and was able to pick up the day of...but I decided to just…read moregrab it when I would be in the area next time. The next time I was in I was literally in and out of the place in fifteen minutes, no hassle! I just provided my insurance information and BAM. Also there was a TON of medical equipment at this place (including more baby stuff like humidifers), so if you're ever in need of medical supplies I would recommend this place.

I rarely leave negative reviews, but my experience has been extremely disappointing…read more Over two weeks ago, I visited the Holland location and spoke with a customer service representative about ordering a replacement brake cable for my mom's Drive 4-wheel walker. I was told they would contact the supplier, order the replacement part, and call me with an update. Since then, I've heard nothing. I've called multiple times trying to follow up, only to sit on hold for up to 20 minutes before giving up. No one answers, no one returns calls, and there has been absolutely no communication. If your customer service depends on timely follow-up--especially when it involves mobility equipment for a loved one--I would recommend taking your business elsewhere.

moved to michigan from california saw this little shop went in the other day for the first time,…read morevery friendly staff, immediately got help from the female employee working there, this shop will be my goto vape shop for all my needs, wonderful selection of juices and devices. saw the other employee helping explain how to use his new device and everything he got. highly recommend this little shop.

First time visiting this store. I received a warm welcome and was asked if I needed help finding…read moreanything which I did. I had a a specific item that I was in search of and Elizabeth found the perfect item for me after my description. It was even on sale rack, so not expensive, which was a great surprise. The staff were friendly and helpful. I'm sure I'll be back again!

I absolutely love this store! The customer service is top notch! They took the time to find out why…read moreI was shopping that day and helped pick out some clothes. I felt like I had my own personal shopper! I even bought items I would not have picked out for my self! When it came to paying for my items, they let me know I had coupons! They actually helped me save money! This store is the best and I will definitely keep shopping at the Holland store!! It is truly a quaint, clean boutique that is top notch!

On Friday, May 24, 2024, the service manager was working alone with many people waiting for his…read moreattention. He deleted data from my old phone before asking for the Apple ID password. I gave him what I thought was the correct password when he asked. He had already begun the data transfer rendering both my old phone AND the new phone inoperable. I left the store to go to the Apple Store in Grand Rapids which he assured me that Apple could fix. Because Apple needed 23 hours to send the proper password, and it was close to the Apple Store's closing time, we had to reschedule a 100+mile round trip visit for the following day. Due to my husband's illness, we were unable to return to Apple Store on Saturday. We rescheduled for Sunday. When we arrived on Sunday, Apple sent a message that it required 4 more hours to send the password. Sunday was short hours at the Apple Store and there wasn't enough time. We rescheduled for Monday. Monday I returned to the Apple Store and received some help. It was necessary, however to reschedule for backup on the computer for Wednesday to make certain that I'm not losing any data. (Tuesday was another day devoted to my husband's critical illness) Today is Thursday. I'm paying for 2 iPhones neither of which is satisfactorily operable. My old phone is telling me that it is unable to sync "some" data from the iCloud regarding Health and Maps. I am afraid to delete my old phone's data until I'm positive that I can use both of those apps. Maps, for example, doesn't connect to the car . I borrow my husband's phone to take us where we need to be for appointments for him. In short after 2 tanks of gasoline, many hours of inconvenience for several people, lots of money, and still no resolution to the problem because one person didn't ask the necessary question before starting to deactivate an older model phone, I will never shop at Verizon for devices again!

Local flagship stores for both AT&T and Verizon have terrible service…read more Basically if you want a new phone and plan and stuff, go here instead of the other stores. The other stores are understaffed and overcrowded. These guys a pretty solid in their service. I had to switch from Google Fi (which has weird transfer rules) and these guys were able to figure out and guide the switch efficiently. Cheers to these guys! Screw those other stores.