They do not help with "low cost spay/neuter". They offer a "low cost" certificate to be used a vet…read moreoffice in a list they have. This list of vets are given rules for charges BUT they never actually ensure that those vets follow those charges OR make sure that those vets are not allowed to charge other outragous fees. The vet office I went to charged me over $500 in fees including an over the weight charge by $50 due to my puppy being 5lb over (the foa site says the vet is only allowed to charge $2/lb over). I wrote an email to Friends of animals about this vets upcharges over 2 weeks ago and go zero response. I had previously gone to The Spay & Neuter Center of New Jersey which only charged $400 TOTAL out the door price with sutures that disolved and did an amazing job, but they are over an hour from me. I ended up spending over $700 using Friends of animals "low cost" neuter at a rude vet office 10 mins from me. What a joke. I don't understand how they are allowed to keep this scam up.

I just called to obtain the certificate for my new kitten. For some reason, I was not able to…read moreselect the correct type of pet online. The person I spoke with was very nice and helpful. I was able to order the certificate over the phone. I am very surprised by the other review - the woman I spoke with was not rude at all - to the contrary she couldn't have been nicer. I should have the certificate in about a week. I will update my review upon receipt.

I called to inquire about NutriSource puppy food for my cavapoo " jourdy" and the gentleman who…read moreanswered was so helpful and informative over the phone. The store is clean and fully stocked. I will be coming here for all of my baby's needs. They might even start grooming soon and seem to be hiring so any GREAT GENTLE groomers out there should go check it out.

Excellent products The best store !!!!…read moreWonderful sales people and not they even added a self wash station

My review is just for the retail store itself, I haven't used any of their training, grooming, or…read moreboarding services. This is kind of a smallish Petsmart, but it's only a few minutes away from where I live, so it's convenient to go to pick up a few items. Overall the selection is pretty decent, although the clothing section really could use more warm weather clothing in winter. I was able to find maybe one sweater for my dog, which really didn't fit anyway. Other than that, they are pretty ok, toy and food wise. Like I said, I come here because it's close by.

After the experience at Westport Avenue in Norwalk, where the creepy guy who worked in the fish…read moredepartment literally squished and killed the fish my husband and I wanted to buy - in his hand, with a smile on his face, and then put him in a bag -- and I ran out of the store crying - it was animal abuse... my husband went back in to complain, and they said, "That's just Jerry, you have to get used to him, he does things like that." He said, "no, we don't, he's not our insane son." We were heading home from somewhere and stopped at the one in Stamford on West Avenue and bought a frog -- and the cashier double-charged us. My husband pointed this out and the cashier immediately got angry and told him not to tell him how to tell him to do his job. All we wanted was a refund for the extra charge, as we purchased one frog. He forced my husband to sign up for their 7,000 emails, which are endless spam, and kept insisting it was two frogs. When my husband said, "use your eyes" - he said, "I KNOW YOU, YOU CAUSED A RUCKUS IN HERE" -- which was interesting, as we'd never BEEN in that store before -- and it was just a nightmare. It seems all PetSmarts are busy employing some of the dumbest, meanest, and strangest people on earth -- who do not know how to treat customers properly, but also, always seem to be hiring (no shock there) but do not seem willing to hire competent people. No more PetSmart.

Whenever I am in the Westport area, a must stop is the Earth Animal Retail Store. The shop offers…read morean abundant selection of pet treats, food, and toys with a bonus of an in-store bakery section with a variety of cookies for your fur baby. My dog, Bentley, is obsessed with the chicken chips bagged treat they carry, and I always seem to find something new for him to try as well. The staff are friendly, knowledgeable, and helpful in answering any questions and recommending products. The prices are a bit higher than a chain pet store; however, this shop provides you with a large selection of quality, healthy products. I recommend stopping in and checking it out.

This store is amazing! So many wonderful products for your pet and such a variety. Very healthy…read moreproducts and the staff is fantastic! They are friendly, so knowledgeable and really help you get the best products for your pet. Both my dog and I look forward to our weekly visits and the opportunity to get great products and talk with the nice staff. Don't miss going to Earth Animal in Westport.

Olga of the Bird House of Westchester is simply the greatest. I had ordered a product that was out…read moreof stock. She emailed me and even called to keep me abreast of the status of the back order and mailed the product immediately when it came in. Thanks, Olga! You're the greatest! I only wish I lived in the area, instead of out in California. I'd love to visit the store!

Visited this store for the first (and last) time on 2/18/13 with my husband. We were appalled at…read morethe level of neglect some of the birds were suffering from. There was one cage in particular that had Gouldian finches, a few zebra finches, and a canary with a severely overgrown scissor beak (crosses like an x). This can affect the canary's ability to be able to eat. Hello!?! This bird needs a trim desperately. The gouldians were in the worst shape I have ever seen - their feathers are thinning out, they all looked sickly and puffed up. Food dish (which seemed to be the ONLY perch available to them) was full of dirty, old hulls. No fresh food available in a store that has bird seed lining the shelves. There was also a macaw that looked terrible - he was in a cage on the bottom shelf, laying on his back, only his beak grasping the cage bars, his eyes closed. When I spoke to him, he opened his eyes. Seems like a bird that size should have room to move around freely and/or be out in the open. My husband said he saw moths near the bird seed - I didn't notice as I was so upset about the birds. Honestly, I wanted to just demand these birds are coming with me for some care! The gouldians especially seemed to be suffering from malnutrition. A very sad site. Do yourself a favor and read ALL the reviews - there is one more that is filtered that claims a dead bunny was found in this shop in 2011. I am a breeder myself and have more finches in my home than this entire shop probably had. I find the time to care for (properly) these birds everyday by myself, and this is with a full time job. How the two people sitting at the register who's full time job it is to man this store can't find the time to properly care for the birds is beyond me. Disgusting. Gave one star because zero was not an option.

Went there looking for CBD supplements for my dogs mobility issues. The lady that was working was…read morevery helpful and quite kind.

The man who helped me was very informative and had so much information that he was happy to share…read morewith me. I loved that he knew his stuff and I was confident taking advice from him regarding my pet. They have a good selection of brands that i love (vital essentials) that i havent seen at any other chain pet-store in the area. They had a nice selection of bandanas for pooches as well as so many toys for dogs & cats. The prices of the dog food/treats were on par and didnt seem too jacked up.

My dog goes to petsmart since he was born, the convenience has kept us there all these years but we…read morewere getting upset with the results of his haircuts, nail trims and teeth brushing and we started to look for other groomers and obviously this is the last time we are taking our baby there because they scratched his cornea, when they called to let us know he was ready she said it was a hair that got into his eye but she flushed his eye and he was fine but when we picked him up he was not opening his eye, we took him to the vet the next day and that was the diagnose. Petsmart should not been in business anymore and yes shame on us for not finding something better as soon as we saw the bad attitude and the awful results of the requested services :(

Awful! Got overcharged for services wasn't ordered online at…read morebooking, nor were they actually performed. BUT THE WORSE WAS THE PHONE CALL AT 4:26. your dog is ready to be picked up, and we close at 4:30. The attitude on the phone and in person of Alexis was absolutely awful. She basically said I did receive a notification before the phone call. I did not. And patronizing me. "for future reference "..... Well, for future reference, give me 20 min heads up since I live 30 min away! And if you can't deal with customers, please consider a different career. This simply isn't for you.