The best pet store I've ever been to hands down. Not only were Katie, Sammie and Alex friendly but…read morethey were beyond knowledgeable. They also let me feed my puppy in their store. Will be back for sure!

Extremely poor experience & customer service…read more Ordered a bag a food here and wait roughly a week to get a voicemail saying the food still hadn't been ordered. When I called I was put on hold and the hung up on after 5 minutes. I called back and quickly mentioned that this has not been a great experience and that I was frustrated and was told that I was being rude and would need to speak to a manager and then hung up again after being told who the manager is. Will not go back to this location.

Customer service was lacking, it took a while for the guy behind the counter to serve me when he…read morewas the only one there and there was no line. . Prices as high as anywhere. Kind of a depressing vibe.

This is a very good Petco location. The fish food selection here is excellent, and I credit this…read morestore's fish food as to why my goldfish has been able to live so long. It's definitely a healthier blend than your average fish food that is sold in other pet stores, and the fact that it can keep my fish alive and rolling is awesome. Additionally, I love seeing the cats here. I hope that the twin black kittens here (Squid and Mussel) get adopted soon. They are adorable.

Stopped for a quick pickup of some dog biscuits, Staff is super nice but prices are ridiculously…read morehigh. I'll stick with Chewy!

Giving them two stars because their staff is friendly and willing to help. I was almost bowled over…read moreby the overwhelming stench that instantly smacks you in the face as you enter the store. I don't understand how anyone can work in that environment...they don't even sell live animals, where is that smell coming from?! I have no need or desire to return to this store. Unfortunately, they do not have a large enough selection of pet food for our furry family.

They were very friendly with me and helping me with finding my puppy. I ended up with a Scottish…read moreterrier. He's a moody feisty little thing, but you had to train them. So, he's understanding that it's not his house where he can run wild and chew everything, everyone loves him. I just want to spoil my doggy and give him the best life :)

I WISH someone had written the review I am about to write before I walked through the doors of this…read morespot!! And I drove from NYC... If you are thinking about getting a dog or cat, this is the review for you! My experience of Puppies and Kittens is not a great one. What I've learned is that this place does not really care that much about their customers. It is easy to tell with their customer service. Let me walk you through it... First of all, this place does not ever pick up the phone. I am talking EVER. I understand a large chain doing that, but this is a small independent pet store. Today, I called 10 times. You can't reach anyone and their answering machine is full. They mainly text. My experience is that I texted and asked a follow-up question to my original, and they totally ignored my follow-up question, despite 10 other texts and calls. However, I felt like they were ignoring me. So, I had my friend text he was served immediately via text "sure what animal are looking to put a deposit on". They helped a new case over an existing inquiry, even though I had sent 10 messages and called 10 times. Even if it was a bit redundant or asking something similar, this is called basic customer care. I had other questions to ask! There is a sense that I am getting that Puppies and Kittens has to do a lot of coordination and deal with a lot of people having a lot of different issues. Unfortunately, that is what you signed up for. The feeling I am getting from this place is that they have figured out what to get rid of so they can operate, so they can churn out animals. That type of integrity feels dangerous when choosing where you purchase a live animal from. So, if you are looking for reliability, communication, and high level integrity, I would not recommend Puppies and Kittens. That is EVERYTHING when you go to buy an animal! Everything. Everyone else is also busy, Puppies and Kittens. Everyone else has figured out how to employ properly and answer calls and provide customer service. It feels like there is a lack of caring and proper planning and adjusting to the needs of the business, not a total inability to provide basic communication. In the rising era of businesses opening, availability of networking and communicating from a phone and possibilities expanding everywhere, we really will look to integrity. Who knows, one day a puppy and kitten store could be right next door and we remember integrity. It stays with us forever. Don't go here. They don't care.

It's now been more than a year and a half. We love our little puppy daughter Olivia that we got…read morefrom CT breeders. We couldn't be more happy with our purchase if you're looking for a great place to get a puppy of your dreams and don't mind spending the money this is a place for you.

The Great: The Norwalk store is super clean. The staff are very accommodating and kind and very…read moreknowledgeable. We worked mostly with Allison. She gave us a ton of information, told us where she would be the next day with phone number of the other store so we could reach out to her with any additional questions. She actually just texted me with pictures of the parents of the goldendoodle we purchased (it's after 7pm). I did call the store one day when Allison was out and Pete answered the phone, he wanted to know how the dog was doing, said he has been with the store for decades and if we need anything to just call him. GREAT STAFF. We were talking to some breeders directly and the communication was horrible. Gary has some great employees. Even the woman who bathed and did our dog's claws after purchase clearly LOVED dogs. Very positive store experience. The Neutral: My dog, as others have mentioned was timid and easily startled when first home, but I think that's normal. He's only 10 weeks old, arrived from Missouri only a week before. That's a lot of changes for a little guy. So we have been making sure to keep the house a little quieter and trying to not make noise when he is eating. Basically like the instructions from Gary (Owner) say, no playing or excitement for 3 days. It's day 3 now and the dog (Reilly) is really much more active, running around the house, eating better, and seems to be adapting well to us and the house. The unexpected: Day 3, the little guy seems to have developed a cough. Could be from the stress of the move, he didn't seem to have this when we brought him home. I spoke to Allison about this and was told we would be reimbursed if we were unable to get back up to CT to see their Vet. (We are an hour away). Update: He seems a little better today, he has his check-in/check-up anyway so we just moved up the date at the vet to make sure he's on the right track. I am sure he will be fine. The less positive: When we originally called on the phone, we were told one general price from the Owner for the dogs were were interested in. At checkout the dog price increased more than 50%. We were able to negotiate, but we felt it could have been handled better. The only reason we feel we didn't overpay is because the service and aftercare have been wonderful. And when you get a 10-11 week old baby, believe me you will have questions. This is my third dog, but I quickly realized pups this young are infants, more vulnerable, do more dumb things, eating well and not getting sick is really important.

They are friendly, kind, and great groomers!! We love them and would definitely recommend…read more We are so happy with how our doggy turned out! Neon Dog was fantastic from start to finish. The staff is super nice, they got us in and out quickly, and my dog is looking like an absolute superstar. You can really tell they treat every dog like their own. Definite 5 stars!

They took great care of my chihuahua mix Bunny. The groomers said she was so sweet and a good girl,…read moreshe just had some trouble sitting still! She looks so beautiful and clean now. The shop was also so cute and had lots of fun goodies. Can't wait to come back!

They have the cutest dog clothes, toys, and treats. Best of all, when Orijen was having supply…read moreissues, Pet Pantry was the only place we could find our dog food. Staff is super friendly. It's not as big as Petco, but the selection and service is a step up.

Every person is friendly and super helpful. They know their products. I always start my hunt here…read more Usually don't go anywhere else.

We have been customers of Ridgefield Pet for many years and highly recommend them. The store has a…read moregreat selection of items and the staff is always friendly and knowledgeable . They also installed an electric fence and dog door for us which we love and if we ever have an issue they never let us down. Great response time and dependable. We are so happy they are close by!

Love this place! Always friendly and knowledgeable employees, prices are reasonable and competitive…read moreand it's close to home. I really love the mom and pop service and feel.