My son came back from ur store tonite upset and frustrated; went in on 3-29-26 in the evening;…read moreasked for crickets and an older fella gave him nothin but trouble. This is the kind of help you hire to represent ur store ? This Ahole handin out crickets and being rude as hell should be fired asap ! Do not spend money at this location until they can hire proper employees !!!

Member rewards really help cut the costs where it counts. I'm not a browser when running errands so…read morethis is quick stop for what I need, every time. The parking lot is a nightmare but after navigating it a few times I think I have it figured out.

We have been trusting the information that has been shared with us regarding our animals care for…read moreyears. They are always helpful with making suggestions to keep our hyper sensitive dog clear of ingredients that don't work with her allergies.

woman sold me Fromm dogfood that I've now read to be bad for dogs with high incidents of Dialated…read moreCardiomyopathy. I'll dump this expensive food rather than risk killing my dog and i'll NEVER support this small business again. FOR SHAME.

Great staff, selection, and I love supporting local businesses. The prices are close to if not…read morebetter than the Amazon, they have several locations, and you earn credit for your purchases.

Stopped in here to grab a couple of birthday treats for my favorite dog in the world. They have a…read morecase with specially-decorated baked goods. The teenage girl behind the counter was very friendly and greeted me when I walked in, as did the middle-aged man who I'm guessing was a manager of some kind, I selected a couple of treats and the girl got me enrolled in their rewards program, hassle-free. A nice experience compared to some other places I've been to this week.

Now that Bone-A-Patreat has been sold I can see how on top of everything the original owners were…read more I kept wondering why my account for 12 years could not be found over the last few months and then I was told I had never bought the cat litter before...but I have bought it every visit the last 2 years. I looked for a product and the sales person said they have never had that item. But I think I got it there originally. Then the sales people behind the desk at waukee seem to ask one guy all the questions. He seems overwhelmed. The last time I went in I told them it was so stressful I wasnt sure I would be back. Then I was told that the company-name-and image of original owners was sold and they were having issues with the computer system. So no longer a shop local store. So sad.

People here are just wonderful. We have a kitty who has terminal cancer and they were SO sweet…read morehelping us find the perfect high calorie wet food to help fuel her fight!! Got two customers for life...love ya'll

My child and I frequently visit the pet shop. For the second time two young girls have made not so…read morenice comments about handling and petting the animals.

This establishment is amazing. They treat their animal great! Their customer service is…read moreoutstanding! The kittens are cuteeeee

I'm not sure why all the reviews for this PetSmart are so terrible because I have only high praises…read morefor this location and the staff. Thankfully these reviews have not deterred people from coming here because they are always busy. The services I've used so far are: 1) Grooming- They have great groomers and they always take good care of my pup who is 3.5 pounds and can get squirmish when he gets his nails trimmed. I tried to do it myself and it was too difficult so I appreciate their staff doing it for me. They also were able to accommodate by request for a no scent shampoo for my pups bath. The yappy hours they offer at $5 off are the best! 2) Pet Training- Allison is a fantastic trainer. She taught the 6 week puppy class and she was so friendly, patient and understanding. My schedule made it difficult to attend all 6 sessions and she was so accommodating to reschedule us into a session so that we could continue the lessons without major disruption. The training also affords my pup extra opportunities to socialize and the extra distractions from the other pups help to put my dog in more of a real world environment where he has to learn to listen to me with distractions. In the puppy/beginner class we learned verbal and hand signal cues for: sit, focus, touch, click to calm, loose leash walk (lets go, this way), down (lay down), shake (or paw), sit-down-sit, sit-touch-halter, leave it, wait, come when called, greet when all feet are on the ground, and much more. The other trainer Lisa is super nice and always willing to give me feedback on how my pup did during the day at day care. 3) Petshotel- I needed to board my pup for 11 days. I called ahead of time to make sure I had all the required vaccinations before his stay. I like that they require vaccination of all the dogs that stay here. The staff here did a fantastic job with taking care of my pup. I was able to get photos of him during his stay since he was staying such a long time. One of the photos was nicely photographed and even displayed his name. I loved it so much I got it developed so I could post it on my wall. My pup never got kennel cough or any other viruses from staying at Petshotel I felt my dog was better behaved after his Petshotel stay because he was better socialized (with people), exhausted (from all the fun), and stopped his constant whining (which really bothered me but I couldn't figure out how to stop it). I would not hesitate to bring him to Petshotel again. 4) Doggie Day Camp- I was worried my dog was not getting enough socialization with people and other dogs. I didn't want him turning into a lap dog and have separation anxiety issues so I enrolled him in day camp. Again, I am glad that dogs that play here must be vaccinated. Day camp was one of the best decisions I've made because my dog is now really confident and isn't scared of other dogs. The staff here went out of their way to watch over my dog on his first day to make sure he adjusted well to the other dogs. He is not only a small breed dog but was the runt of his litter (at 3.5 pounds) and staff went above and beyond to ensure my pup had a good experience with the other small breed dogs. My pup excelled from this experience and had so much fun. He came back exhausted and more well mannered (in my opinion). I like how they can feed him lunch (with my food from home) while he is at camp so he is not starving throughout the day. I also really appreciate the late hours the day camp stays open so I don't need to rush over after work.

Clive store has a serious problem with BOOKING ONLINE GROOMING…read more Twice On two different occasions, I booked online and an hour later they call back and say I booked a time NOT available. How is that? I pick what is on the screen. I'll be goin* somewher else due to in convenience and FRUSTRATION! BOOOOOOO!

We love coming here for our doggie treats, and really general items that come up ) your staff are…read morealways so nice and we always love going to places where people love to talk about their animals, because we sure love hearing about them, AND getting to talk about ours too hahaha.

Great local place to do business with!Staff is nice & prices are fair! I highly recommend!read more

I had a very hostile and threatening experience at aqualand 8/22/25, as I was browsing I was…read moreapproached and asked if I needed any help, I said I was looking for a tank lid that wasn't mesh. the employee said they're only for fish tanks and said; "what stupid website have you been reading." my response was he doesn't know my enclosure or setup and should ask me more questions so he has more information to better help me. he stated; "it doesn't matter your setup, I know the snake." | turned around and began to walk to the front of the store and was followed closely by him as loudly continued to say; "I know the snake, I know the snake, I know the snake." he then attempted to point me in the directions of the top I had been looking for and I told him "I will not purchase here." aqualand pets plus neglects animals and puts them in unsate and unsanitary situations. there were two ball pythons to a tank as well as several bearded dragons in one tank. one ball python was extremely underweight and dehydrated. rabbits had no hay, which leads to G.l. stasis. there is a 5 star review of someone who purchased their ball python and the photos they posted the snakes were on aspen bedding and was extremely underweight and dehydrated. please do your research before supporting a business who clearly does not have the animals in their cares best interests or do not care about consumers.

the fact that the snake section is a locked wall with little tubs told me all i ever needed to…read moreknow. i only come here to get rats and mice for my snakes and i have literally watched their rats ripping each other apart. another time i seen the hamsters fighting and tapped on the glass one time to try to get them to stop and an employee walked up and acted like i shattered the glass. dont understand why every employee is so rude there let alone cant take care of their fucking animals.

My dog Fiona just had some shots so I decided to treat her to some snacks. Bone A Patreat cared so…read moremuch about Fiona they were super sweet making sure she received the best treatment as well as treats.

I'm only giving this place 2 stars because the cashier was so welcoming and polite. I brought my…read moredog in to get him some birthday treats and I purchased him a birthday cake (biscuit) from the bakery. We came home and my dog ate his and the next day when I came home from work my dog had terrible diarrhea. I just figured that this would go away after it got out of his system but it did not. I had called the store to let them know that I felt they should take the remaining ones off of the shelf to prevent other dogs from becoming sick. The guy who answered the phone told one of the ladies who works there which I am assuming is a manager, that my dog was sick from the cake. I could hear her in the background say that is impossible there's nothing in those treats that can make a dog sick. I ended up having to take my dog to the vet and spend $140 there because he never got better.

I've only been once so far and am kicking myself for not going sooner. The staff is so friendly,…read moreknowledgeable, and they do a lot of rescue events to help find furever homes. This is actually how I ended up there, and I left with some goodies and a resolve to adopt another puppy from Hope Animal Rescue. I HIGHLY recommend for anyone in Ankeny with cats, dogs to get your stuff here! Also, they have a DIY bathing station. Sweet!

Great experience taking our dog for grooming. Breezy the groomer is awesome. She is very personable…read moreand takes great care of our dog.