We love this place. They have such unique options for toys, treats, and gifts. The back rooms with…read morethe fish/reptiles are very cool and interesting. The service here has also always been wonderful. We come in frequently!

Shutter this business with verbally and physically abusive owner. We had a grooming appt on March…read more1, 2025. Dropped dog off in early afternoon. Groomers explained that while the store closed at 5 that they would be running past 5 for our dog. The groomer called at 5:09 pm (time stamp of call attached). I immediately headed over to pick up our dog. I entered the store and walked to the grooming area and asked how it went and was told my dog was great as usual. Upon beginning to walk out of the grooming area one of the groomers remarked that I will be charged a dollar for every minute after 5 pm. I turned around and calmly indicated this was unacceptable. I believe a consumer has every right to dispute something that is patently wrong. I explained the chronology thinking that these groomers may not have been privy to the earlier conversation.They were adamant that this was my fault even with the explained background. They said late charges would be waived but if it happened again this would be strictly enforced. We prefer to support local businesses as often as we can. I thanked them for the consideration and tried to pay. Without any provocation or effort to understand the interaction, the owner of the store aggressively approached me. In a loud voice attempted to dress me down for being rude to his groomers. Without taking his bait, I calmly indicated that he misunderstood the situation. He began screaming at me in a profanity laced tirade while repeatedly pointing his finger in my face within a foot of me, while repeatedly calling me an asshole. I respectfully requested that he stop verbally assaulting me and not point his finger in my face. Not once was my tone above conversational, even mentioning that he was the only one yelling and being disrespectful. He continued his profanity laced tirade and finger pointing for at least 7 minutes. I continued to try to reason with him to no avail. After the tirade wound down he walked over to the grooming area and advised that all my dog's future grooming appts were to be canceled. Overhearing this, as he walked back to the cash wrap, I asked if he had just canceled all future grooming appts for my dog. He screamed yes and continued to tell me off some more. I calmly asked this owner if it might be better to step back and interview all groomers that day to truly understand the situation. For a moment it seemed cooler heads prevailed and he said we can keep our next appointment, but that my daughter was not allowed to drop off or pick up, and that I had to and if the lateness occurred again we would not be allowed back. Again, although his behavior was reprehensible and unprofessional, I did not take the bait and simply replied asking if we were able to keep our remaining appts on the grooming schedule or just the next one? Seemed reasonable given what had transpired. At this, the owner restarted his profanity laced tantrum and inappropriate finger pointing, adding that he wanted me to get out of his store. He aggressively walked over to the door where my dog was standing and seriously approached my dog in a threatening manner. While keeping my dog in view so as not to have any animal abuse occur, I looked at the owner and, again calmly asked if he prefer I leave immediately or after I pay. He didn't even respond, so I proceeded to pay for the grooming ridiculously even adding a tip even after all that had happened. After getting my receipt I tried to leave, and instead of leaving well enough alone this owner continued his childish tantrum also yelling that I should never come back. I responded that this would not be a problem and that it was so unfortunate that he injected himself into the situation without doing any due diligence to understand what had occurred. I went above and beyond to remain calm making every attempt to diffuse his ridiculous behavior. He should not be in customer service. He should not be allowed anywhere near families most precious members. He is unhinged and his behavior is dangerous if not illegal.

The selection of hard to find items is amazing. If they don't have it, they'll find it. The staff…read moreis incredibly knowledgeable and helpful. Wonderful store.

Long-time customer. Stopped in as I've wanted to start bird watching. Staff was very helpful,…read morewith feeder options and what seed options worked for which type of bird I was looking to attract. I've purchased dog-related items from this location for the past three years (how long I've owned my dog). Their prices are a bit higher than box or online retailers... but knowledge and supporting local businesses is worth the couple of dollars.

Have been coming to this establishment since it was in its previous location. Was on a job…read moreassignment in the area and went to check out the store. Long story (and assignment), but left town with a hand fed baby African Grey parrot! Had been a big dream; never thought it would happen. Going on twenty years later, he is still doing well. He has led quite the unexpected life. He travels all over the country (and loves it.) He has adapted well to everything. Usually with good cheer and a sense of adventure. I am convinced that is due to how well socialized he was when he was little -- and hand-raised by Jo. This is such a unique place. A store, yes, but more a baby parrot haven. They are raised like children. And it shows. You would like to purchase a parrot? Not so fast. You will be kindly, unobtrusively, but thoroughly checked out. Do you know what you are doing? Getting in to? Understand the attention and resource investments? For your lifetime (likely)? Does the parrot like you? (Really, the parrot will decide.) They might refuse to let you leave with one of their babies. Understand this transaction is taken that seriously -- before you go here. Otherwise, the store itself has everything imaginable parrot related. Questions will receive knowledgeable answers. I even got my veterinary referral from Jo. It is really hard to find a good avian vet. (We're still going there. Even if we have to drive hours to get there. Worth it.) The store has everything you could need for a parrot. Cages in every size and shape. So many toys -- screened for safety. Any healthy parrot food. There are play nets and exercise trees. And ..... there are baby birds. Jo finds responsible, local breeders who maybe have one or two breeding pairs of parrots. She finishes the hand feeding at the store and socializes the baby birds. I am convinced this is why Dorian has never plucked, screamed, bitten, any of the usual parrot behavior challenges. He is a cuddly, curious, adventurous soul. Jo's Exotic Birds is a serious parrot place. Just understand that the parrot's interests are respected here. Outcomes are reliably better that way.

Super nice store. They have everything you need. Lady on the front is so nice, and good prices…read more Just look at this cutie!

I have lived a block away for three years and decided to stop in to this cute little shop with the…read moreold painting finally. A mistake. Unorganized. Dirty. Stinky. I bought an overpriced dog toy covered in dust and seen brands I've never seen before as they're way older than me with sun faded packaging. I'm not sure how Gary opened this place, maybe it was once clean and popular but now it seems like a hoarders heaven. I can't imagine what anyone would need to buy from here besides bugs.

No. Yes, no is all I wished to write. But, Yelp doesn't afford me the opportunity to write a…read moresuccinct one-word review. Oh, the joy I would experience by coyly rattling off pithy reviews with one syllable. But no; I must comment in detail to help my Yelp community avoid such establishments. Ok, here goes. We walked in, smelled the cramped, third-world, hoarder garage feigning to be a store and felt a sudden sadness for the living things inside. My wife looked at me as if to suggest I had taken her here as punishment after I shot down her request to go to the Brookfield Petsmart. No, I said, we have to support mom and pop businesses! Well, maybe the people working there are nice and informed (as some other reviewers suggested) but we shall never find out.

This is my neighborhood pet store. It's huge and, while they don't carry all the fancy upscale…read morebrands, they do have a large variety of most common brands of foods, toys, medical supplies, clothing, and a convenient grooming shop on site. They are very helpful and willing to work with you to get what you want from their suppliers. They also cover more types of pets than some of the smaller specialty stores. The prices are competitive and they offer lots of sales, bargains, and coupons. They still do delivery and will bring your package to the car if you order mobile! The workers are friendly and helpful if you need assistance. The best part is you can bring your well behaved shopping assistant inside on a leash! Everyone is always happy to see your well-behaved helper. Nobody, however, appreciates a pest and please clean up the mess on the aisle if you're "baby" makes it! Okay? You'll find great value! You'll find great service. You'll find great products. There's lots of parking! What more could you ask for?

Zero Stars. Booked a bath and brush/nail trim appointment for my 5 month-old pup; he has been there…read moretwice previously for the same service and never had a problem. When I brought him in, the person at the front desk was short and rude. After 2.5 hours, they called that he was done. When I arrived, they charged me $35 for a $25 service, then after I paid, was told they couldn't trim his nails because he kept peeing. Stated he "peed on me, don't know if he had to go the bathroom or what, but we didn't trim his nails". I asked, but you still charged me the full amount? She stated it was the package. I will never be back. I purchased all my animal feed, cat litter and treats at this location; I will never go inside this establishment again.

Hey, thanks for the Indianmeal moth infestation guys. Please update your Quality Assurance…read moreprotocols. These things were from sealed seed cylinders and birdseed. Now I can't seem to eradicate them from my house. FYI: the larvae can eat through plastic and cardboard.

I called to ask advice and got rude/judgemental responses. I even called back to explain I how I…read morefelt and to try to get some actual help and was given rude/short responses. If you did not have any advice it could have said that in a polite way.​

I have visited this store twice. On both visits I was greeted with friendly knowledgeable sales…read morepeople. I just added bird feeders to my backyard and started out just buying some things from a big box hardware store. I did a bit more research and wanted to attract more birds so I decided to visit this lovely little shop. On both visits the lady helping me was very knowledgeable and showed me the right things to get for my space. I never felt pressured to buy anything, on the contrary, I was given the information, then left to decide on my own. Both of my purchases were a big success. After what the country has just been through ( especially small business) I have decided I will try to whenever possible, SHOP LOCAL!!! I will be doing my bird business here.

I was looking for a durable, reasonably priced bird feeder that wouldn't break, was easy to clean…read more(especially with that weird purple finch eye illness going around), and easy to fill. (I looked at Walmart, Farm and fleet, and even bought other feeders that were not pricey only to have the squirrels destroy the plastic, or to have the mechanisms fail within one season.). I ended up purchasing Wild Birds Unlimited squirrel proof feeder, and after a couple of weeks loved it so much I bought another. Have had them for at least 2 years with a vigorous bird population visiting and many frustrated squirrels (both perch and clinger type birds love it). I just bought a third. They are about $50, but well worth it in my opinion.