Just got done picking up crickets. Not only was the girl super friendly but she was also very…read morehelpful with any questions. The store was super clean and everything was easy to find. Prices were rather good. They even have a area you can customize your own pet food. Definitely will come back

this places needs a exterminator I had a little beetle that you find in dog food in my hair and I…read moresaw lot in the pig ears by the desk

grooming staff is HORRIBLE. Witness guy employee black hair & beard being aggressive to a dog he…read morewas grabbing them telling the dog to "stop moving" from his snout and sounded mean. Autumn very negative from the start, seems really unhappy with her job. definitely will never visit this grooming EVER again.

I cannot say enough wonderful things about Autumn at PetSmart! She is absolutely amazing and SO…read moresmart. My Augie doggy (an Airedale Terrier, which is pretty uncommon here in South Texas!) instantly loved her. You can just tell she knows her stuff--she even had experience with his breed, which gave me so much confidence. When we picked him up, we were blown away--his hair looks incredible! Autumn truly brought out his handsome personality, and my kids were SO excited to see their "doggy brother" looking fresh, fluffy, and oh-so dapper. Autumn went above and beyond, and we could feel the love and care she put into every detail. I'm so thankful we found her, and we'll definitely be coming back. Highly, highly recommend her if you want your pup to look (and feel!) their very best!

Carla & Janette are so amazing when it comes to all of your fur babies grooming needs!!read more

This was my first time visiting this location and I was impressed by the aquatics department. The…read morefish tanks were clean and the water was very clear. Though not a large selection, what was there was very healthy. The sales associate who assisted me also provided great customer service. She spent time making general conversation and also sharing important information about the fish I purchased. I really appreciated her going the extra mile and bringing out a new shipment of a live aquarium plants so that I could look for a specific specimen. Though it wasn't there, I will definitely be back in the future to look for more.

To everyone who was tricked by the good Google and Yelp reviews for Bellspurr like I was, make sure…read moreyou read the reviews for the previous name she's hiding from: https://www.yelp.com/biz/bellespurr-canyon-lake-2 I bought a 3 month old Maine Coon from Lucy Appel/Bellspurr Maine Coons at the end of January; not even two months later, he passed away from FIP after receiving intensive 24/7 care in the hospital. Upon learning about the poor care she's given her cats in the past from other owners/rescue workers, including knowingly selling a kitten that likely had FIP (and did, in the end) as well as a nasty case of tritrich, and seeing the horrific reviews on Yelp, I asked for a refund instead of another kitten. She refused a refund in any amount, saying that Tofu should've been treated a week ago-a tragic miscommunication on the part of his vet, in which he wrote that Tofu could have FIP in his medical notes from Tofu's last visit and neglected to inform me in person. Of course, part of the reason for this miscommunication was because she has put all her 30+ cats with multiple different owners now on the same wellness plan, where she is the primary plan owner. Communication will go out to her unless someone at the hospital explicitly knows otherwise. The medical records indicate that she is the one who received the email about Tofu's potential FIP. When receiving this email Lucy could have noted it was about Tofu in the subject line and forwarded it to me. Instead she probably just deleted it, as she denies receiving any email. Interestingly enough, Lucy had confided to me over the phone that she had had a kitten of her own die during FIP treatment and that it may have been caused by her own mismanagement of his medication-and now she was blaming me for "leaving [Tofu] without treatment to die a painful death" when I had just spent $3500 trying to save him in spite of a poor prognosis to survive. It was a sharp turn from the empathy she had shown me previously, because now that I had asked for a refund, keeping the money to herself was all that mattered to her. She was also now telling me that Tofu had never been sick, that he had always been the healthy one in the litter. After Tofu's passing, I asked for his SOAP records from the vet. She neglected to disclose to me that: - all her kittens, and her dog, had severe vomiting and diarrhea at one point and that my cat probably suffered the longest from it; fecal tests from a different kitten showed coccidia - my kitten had had continual issues with diarrhea and at one point there were worries about a potential prolapsed rectum - the cold she denied existing was discussed with the vet on the same day In the contract I signed, she promised to deliver him to me vaccinated, microchipped, and that if he died of a genital or congenital defect within 6 months she would replace him. There is no record of him being vaccinated prior, at the hospital or in the papers she gave me, and his medical history states that he was not healthy enough to receive them at the time. He was not microchipped. And based on the fact that she's had other cats with FIP, it's entirely possible that Tofu was genetically more likely to develop it. I'm incredibly heartbroken by the passing of my baby boy, and I feel incredibly betrayed by Lucy Appel, who I trusted to manage her cats with love and be honest with me. Do not buy a cat from her. She cares more about money than the cats. Update in response to Lucy: I don't know why Lucy thinks she has the right to request Tofu's medical history from his vet without my consent and then post it without even having the decency to blur out my personal information. I also don't know why she bothers lying about provable facts, because the record she posted clearly shows a difference between when I get an email vs when she does. I've already confirmed this fact with the vet and they have provably shown the email went to her address. For someone who purports to be sorry for my loss, she's very invested in ignoring all my claims against her to character assassinate me. She is, again, blaming me for the death of my cat, and also intentionally hiding the timestamps of the text messages to make me look worse. Here are the facts: Tofu was hospitalized late afternoon on Monday the 10th, I passed on an offer for unregulated black market medicine Tuesday morning the 11th, and Tofu passed later that afternoon on the 11th. Tofu's condition was so severe that he needed the medication immediately on Monday (unfortunately, the hospital can't keep a supply on hand) or ideally much earlier. In the text messages, Lucy plainly does not care who offered me the medication, what their medical background was, how old the medication was, whether it was scientifically vetted. This really does not bode well for the care she gives her cats. She also repeats her claim here that FIP is not congenital. Google "is FIP genetic" and you'll plainly see that genetics play a rule.

Lucy was absolutely amazing for getting my new kitten! After I submitted an application she reached…read moreout promptly and helped me confirm on which kittens were available and who I could take home. Throughout the entire process she was very sweet and thorough providing a list of the kittens food and general things to help them be more cozy. Lucy hand delivered Mr. Churro right to my local airport and I was able to pick him up and bring him home. He is an absolute sweetheart and very adorable. I've now had him for 3 months and he's only become cuter and sweeter Thank you Lucy for giving me the sweetest baby

Do NOT come here unless you are for sure buying a puppy because you'll be kicked out of the store…read more Laura (manager I guess?) was helpful and kind at first until we were not approved through "her" store. Before asking us if we were interested in putting money down and my husband applying, Laura proceeded to take the puppy we were interested in with the response of "it's been a long visit" because "her" store started to get busy and she wanted that puppy to be seen to be sold.

Good store! They have lots of selection for pet necessities and lots of affordable pets. Every time…read moreI have visited the pet store the staff is kind and attentive to my needs. It seems like they really care for the animals while they are there. I was here for about 20 minutes and I noticed the employees just loving the animals at least 4 different occasions. It was refreshing to see for sure!

What a cool experience! Went out to Janda Exotics after stumbling upon it when looking for exotic…read moreanimals in Texas. Ashley was amazing and gave great information about each animal. Her and her family's love for the animals are awesome! We visited with 4 babies: kangaroo, lemur, fennec fox, and bush baby. Super adorable! Great idea to have small groups only. Made it feel so much more personable!

This is the place to go for your exotics. Adopted a prairie dog pup drove a total of 45 hours and…read moreshe was worth every minute. She's happy and healthy. Thank you so much Ashley. I love her so much!

Today my dogs got groomed by Sam. Sam did an excellent job !! She was patient, kind , and did a…read moregreat job with their grooming. Normally my dogs come back in distress ( from other previous grooming places ) but this time they didn't. It was my first time at this petsmart and they didn't amazing. Thank you !!

The condition of the cat adoption center has fallen to deplorable conditions since they switched…read morefoster agencies for the sake of increasing adoption numbers. The cats no longer have toys, they no longer have beds just wadded up blankets, their litter boxes are really small. I even saw one cat without access to a litter boxes. The kennels were a mess, in need of food and water, all while an employee just sat on a bench next to the cats. PerSmart should be ashamed for the way these cats are being treated.

Very impressed with services at GNW AH. My initial contact with them consisted of emails asking…read morethem about their grooming services. Every response I received was friendly and full of helpful information. I managed to get the girls scheduled for the next time I was back in town with no issues whatsoever. Since they weren't already established patients at this point, I was asked for their shot records and other additional info. Everything was verified and we were good to go! Their groomer, Eleanor, did such an outstanding job on our girls. They were in desperate need of a bath and all the other additions that come along with it and she absolutely came through for us. In fact, we were so impressed by their customer service and the experience was very positive for us that we took our youngest fur baby back to get spayed and microchipped. She had her blood check done a couple of days before the surgery and the results came back via email clearing her so that she could move forward. She was dropped off first thing in the morning and IIRC, we received a follow up phone call telling us that everything went well, she was resting, and we could pick her up after 3pm. Unfortunately, she had to wear the cone of shame for 2 weeks but everything healed up nicely and she's back to her old self again. Highly recommend GNW AH!

MY DOG DIED AS A RESULT OF A POORLY PERFORMED & MANAGED SURGERY BY DR. CHANDLER. WE WERE THEN…read moreDENIED A REFUND DESPITE LIES AND UNACCEPTABLE SERVICE. Our female dog passed away after being told she had been breathing fine for over an hour post-surgery (and after she somehow pulled out her breathing tube despite "being monitored at all times" at Great Northwest). We were told to pick her up at closing time & at that point when seeing her in person it was very clear that our baby was not okay. In fact, the vet tech told us to go to the nearest and recommended emergency after care facility because if we went anywhere else further, our baby would likely "not make it." Dr. chandler continued to pretend that our baby was fine. Great Northwest assured us they had transferred records and the needed information to the urgent care facility so that they'd be ready to receive us. Upon arriving to the urgent care, they DID NOT have any of our information - delaying the intake process and start of urgent care for our baby. This facility is not equipped with urgent care or after hours care for a serious surgeries that are extremely high risk (we were never told this was a high risk procedure with a high likelihood of a fatal outcome and/or the need for overnight urgent care/monitoring. Our baby should have never been removed from oxygen and we should not have been given a dying dog where we had to unsafely rush her the urgent care facility during traffic hour. We never received a follow up phone call after asking to discuss the final outcome and notes from the urgent care doctor whom Dr. Chandler had been in contact. We were put through a very traumatic experience by Great Northwest Animal Hospital, Dr. Chandler.

Kennels are immaculate and the puppies all look healthy and vibrant. We have been on a second dog…read morejourney after having bought out OES here. Just have a move to Houston to figure out and all the other fine details of life. Store is always very clean, dogs always seem like they have been groomed and bathed. Just the best place to by a pooch with 3 other competitors 4 minutes away.

I got my forever puppy from here :) the best workers too, kind and called me after to make sure…read moreeverything was okay !