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    Wilde Karen, DDS

    5.0 (1 review)

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    11 years ago

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    Ideal Dental Sunnyvale

    Ideal Dental Sunnyvale

    2.8(46 reviews)
    0.3 mi
    Walk-ins welcome
    Free consultations

    Slow service and unprofessional staff. They didn't even bother to call before my appointment to…read moretell me they couldn't do my teeth cleaning. I show up for my appointment on time and they call don't acknowledge me until 30 minutes after my time. The lady has the audacity asking if I want to reschedule since they cannot do the cleaning. I had a great first experience here last year but my last two appointments have not been good at all. I would stay away from here if you can help it.

    Ideal Dental Sunnyvale TX (part of DECA Dental Group) has been the worst dental experience I've…read moreever had. If you're considering Invisalign, orthodontics, or cosmetic dentistry in the Dallas area, stay far away unless you enjoy unnecessary stress and broken promises. My Invisalign treatment was supposed to take months but stretched into years, filled with errors. One of their rotating dentists, without my consent, decided to cut my teeth to make room for alignment. The cuts were sloppy, which future orthodontists confirmed as poorly executed but thankfully fixable. Ideal Dental constantly switched dentists, each seemingly unaware of my treatment plan. They originally sold me on a 5-year smile guarantee, including laser whitening, a retainer, and trays at the end. But when my treatment ended, they changed the policies, claiming I needed to pay more to continue. Each time I pushed back, they offered discounts as if they were doing me a favor. I was tired of fighting, and my OCD was triggered by the half-done work. When I finally accepted the situation and asked for my promised whitening and retainer, they once again tried to charge me. After pressing the issue, they admitted it should've been included. I went through the in-office whitening process and saw almost no difference. To make things worse, they ran out of gel for my trays and made me come back, only to try to charge me again. I reached out to DECA Dental Group, the BBB, and Ideal Dental directly to resolve this, but got no response. I've given Ideal Dental every chance to make things right, but they've let me down at every turn. Save yourself the hassle, time, and money--if you need more than just a cleaning, do yourself a favor and go elsewhere. Two other orthodontists said my case was a simple fix and couldn't believe the issues I'd been put through. I even found a gel on Amazon that worked better than what Ideal Dental provided. I would highly recommend trying a reputable dentist if you're in the Dallas area and need orthodontic or cosmetic work done. TL;DR: Avoid Ideal Dental Sunnyvale TX unless you're okay with broken promises, sloppy work, and paying extra for services you were told were included. Don't go here if you need more than a cleaning unless you hate yourself and want to be punished.

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    Ideal Dental Sunnyvale
    Ideal Dental Sunnyvale
    Ideal Dental Sunnyvale

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    KB Dental - Dr. Karina Bartz next to one of her own paintings in the practice.

    KB Dental

    5.0(8 reviews)
    7.4 mi

    Had a cleaning and it was great! Dentist and staff are very nice. Fancy cute feminine little…read moreoffice. I'll be back for sure.

    Let me start off my stating KB Dental was my most positive experience ever going to the dentist…read more The professionalism and effort to make the situation comfortable was above and beyond, I was so thankful to find such great dental care close to home. If you are on the fence on finding a dentist or wanting to find a new dentist, congratulations you've just found your forever dentist. I am very picky about dentists, it takes time to build trust and know that you're in good hands. In fact, I kept the same dentist for ten years and traveled over an hour to make each appointment. I was very apprehensive and wanted to stay with what I knew. Life got busier and then COVID hit, I fell behind in my dental visits and I took the opportunity to do some research to see if there was a dentist closer to home. I am so glad I did. I was very impressed at the new technology that Dr. Bartz uses, it definitely made the visit easier and seemed to go much faster. The office was very clean and beautifully decorated, I was very comfortable at all times. The staff was very accommodating and wanted to make sure I was comfortable at all times. My experience with KB Dental and Dr. Bartz was first-rate all the way, I'm thankful to have found a dentist I can trust so close to home.

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    KB Dental - Our gorgeous waiting area...Although, not much waiting happens in here :)

    Our gorgeous waiting area...Although, not much waiting happens in here :)

    KB Dental - Dr. Karina Bartz with her patient

    Dr. Karina Bartz with her patient

    KB Dental - Call us today!

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    Call us today!

    Wilde Karen, DDS - oralsurgeons - Updated September 2026

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