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    Wilderness At the Smokies

    2.5 (483 reviews)
    Open • Open 24 hours

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    What the Cabanas look like
    Michael J.

    Our experience at Wilderness at the Smokies was unfortunately disappointing due to ongoing room issues. The water park facilities themselves were great, we got a Cabana for the day , the service was great the food was average but consistently served hot and reasonably priced 5/5 stars. Had it not been for the room problems, this easily would have been a 5-star visit. The rooms, however, were lackluster at best. The beds were comfy, pillows were thin and horrible, but I bring my own pillows for a reason We were initially placed in a room with a leaking refrigerator that gave off a strong sour milk odor. Staff was called and came up with the bright idea of applying disinfectant and assured us the room "should be good," but the smell now became" lavender flavored sour milk" and never improved. After nearly 20 hours we were finally moved to the room across the hall. While the second room was somewhat better, we were still greeted by that same sour mold smell every time we stepped into the hallway. Eventually, day 3 we requested yet another room. Three rooms in three days is simply too much moving for anyone trying to enjoy a vacation. They should have never put anyone in the initial room to begin with. Because of this and the repeated room issues and the disruption to my vacation they caused, I have to give this stay 0 stars for accommodations, despite the otherwise enjoyable facilities and dining experience. Overall 3 star visit.

    Hody F.

    I'm extremely disappointed, we arrived at 12 noon, I wanted to pay extra to have an early check in but the receptionist said not able too but they will text me if the room is ready early, fine my family and I went out for lunch and then to the water park waiting till 4pm When the clock hit 4pm I was checking in We are celebrating our son's birthday so when I booked online I paid for the birthday banner at the door, first they gave us room 23000, we are the kids to stayed at the lobby cause it was a surprise for our son We got to the room and no banner to be found and smelled so bad, the entire room smell of cigarette My husband and I went to the lobby and spoke to Dorothy Bentley the supervisor and told her about the smell and no birthday banner yes she gave us another room but no banner at the door, she put it herself few minutes after we were in already We went to the indoor water park and the arcade, around 7:30pm came back to take a shower and to go out to dinner, let's mention I still haven't inspect the room and I when I first did inspect the beds cause I do spray Lysol and clean the bathroom with Clorox, my husband and I found hair all over inside the sheets, outside and pillows then we lifted all the sheets and found more disgusting hair and body fluids I immediately called but I felt they didn't care so I took a video and won't post here cause I course out or maybe I will, excuse my language but I was furious, I went downstairs to talk to the manager and Dorothy was the only one there, she is the supervisor, told her what I found, told her is not acceptable but she rushed to se I'm sending housekeeping without an I'm sorry, I apologize for the inconvenience, so look at my pics and video and try to understand I'm a mother of three and my family's health is my priority and yes I will contact management, corporate oh whoever I need to speak too to get this rectified. I hate doing this but thanks to their dirty workers and lazy inspectors they are getting this review

    Lazy river
    Boa L.

    We originally planned to book a hotel on The Island, but then we discovered Wilderness, and my daughter was instantly hooked! Before arriving, I had some concerns about the rooms, but the moment we got there, all my worries disappeared. The endless activities the resort offers more than made up for any initial hesitation. From the water park, arcade, and games to the rooftop pool, ice skating, Christmas light show, and golf, this place truly has it all. Honestly, you don't even need to leave the resort! My teen daughter had an absolute blast with her friend. We came for a short weekend trip, and it wasn't overly crowded. All the rides moved quickly, which was a pleasant surprise. What impressed me the most was how the resort sent daily updates about activities and allowed us to handle everything--check-out, housekeeping requests, and more--via text. We're already planning to come back for summer break! By the way the room was not updated like other hotels on The Island , but at least it clean

    View from executive suite

    Just imagine paying for an executive suite to enjoy this lovely view with employees smoking and yelling at all hours. Big trucks coming and going.... This business openly allows hate symbols to be displayed proudly in what they want to call a family-friendly environment. The management team is well aware but afraid to take any action. They care more about potential legal implications than the enjoyment of their guests. The shuttles do not run in a timely manner. There's zero crowd control maintaining lines for shuttles or other amenities. Mattresses in suites vary drastically- but the Murphy bed mattresses in particular are atrocious. Staff were so hit and miss that it's better off not to need anything, honestly. Skip this one.

    Family vacation
    Kim A.

    This is our 2nd time visiting. A lot of upgrades since our last visit. We had a great time years ago and were really impressed during this visit. I love the upgrades - new rides, lazy river and so much more. It's so much to do here that one doesn't have to leave the resort to have fun. The only problem I had was that the restaurant I was so fond of changed a bit. There's no personal experience. It's no longer a restaurant but a social spot. The morning buffet is still there but you pay and a tip is requested but no one comes to your table for anything. You fix your own food and drink as well as put up your used dishes. I was looking forward to seeing waitresses and talking with them as I did years past. I love a great conversation. This was the only disappointment. It really felt commercialized. I do understand it's a business but I loved the personal feel the restaurant used to have. Communication was great. I had no issues calling to reserve. I also had questions after I got here and never was treated as if I was an aggravation. I was helped a few times with no problem. We also had a manager to stop and talk to us while in the deli. He asked us how our stay was and actually listened to what we had to say. If that's not personable and caring, I don't know what is!! Hats off to the resort for meeting the needs of the people and making this an amazing adventure! I'd definitely return a 3rd time!

    Indoor splash pad
    Ryan E.

    Don't believe all the negativity. Gave it a chance and we all had a great time. The pools and slides were very fun. Room was clean and comfy. Feel like you get what you put in. Angel, a lifeguard had great interaction with the children.

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    2 months ago

    Great family resort , onsite water park, you really never have to leave the resort and Soaky Mountain is directly across the street

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    9 months ago

    Fun hotel! Inside waterpark is great especially the new addition for the little kids. Would definitely stay here again

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    Almost everything was closed and the inside is under construction. The only thing functioning was the arcade

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    Page 1 of 13

    Ask the Community - Wilderness At the Smokies

    Review Highlights - Wilderness At the Smokies

    “Our room package included admission and shuttle across to Soaky mountain & that was a nice perk!”

    Mentioned in 5 reviews

    Read more highlights

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    Mount Le Conte - View from (near) the top

    Mount Le Conte

    5.0(1 review)
    4.6 mi

    This probably is not a review, but sharing an unusual journey. I called it Adventures of returns…read more A fair lady, a desperate housewife, and an everyday aunty - a trio that should be shopping instead wondered into the Smoky Mountain. Originally they had planned to just breathe some fresh air and shoot a few photos of people frightened by black bears. In the end the experience turned out to be one of the most challenging day of their lives. The plan in the beginning was simple. Hike a 3 mile trail up 1500 meters to the Rainbow Fall, and return four hours later to the parking to have a picnic. There would be no need for a raincoat or umbrella since there was no possibility to encounter any afternoon thunder storms. The scene was pretty. The sound of the creek was soothing. The first three miles wasn't as hard as expected. After taking a break and some pictures at the waterfall, it was time to return. But suddenly, an unusual rush of adrenaline came through the trio, they decided to hike up another 2.2miles to the highest point (2010M) of all the Smoky Mountain trails. At the top was a romantic log cabin where they could enjoy a nice meal, "Liked" by many web reviewers. Even the aunty didn't think twice to put on her helmet (hat), and grabbed her gun (sticks picked in woods) and went forward ambitiously. The trail turned out to be extremely rocky throughout, with wild bees constantly buzzing around the ears. The fair lady even saw a black shadow flash across the trail and the three knew that the stories of black bears were not imagined. But no one mentioned giving up and turning around, everyone seemed willing to make the extra effort for the cabin cuisine. 2.2 mile was actually 4 mile, and was 5 extra hours of climbing. The romantic cabin was actually only a woodshed. It turned out that people went there to experience a primitive life. Basic supplies for cabins are delivered by a llama once a day. The fancy meal that many people "Liked" was actually a basic meal for survival (bagel, cheese, cookies and unlimited Hot chocolate). The three women gnawed their bagels silently, while the fair lady thought she certainly could get out the mountain before thunderstorms if she didn't need to care the other two. The desperate housewife was disappointed that a grilled chicken became a cold bagel. The everyday aunty thought the llama would probably be a great ride to get back to the bottom the mountain! The bagels filled up their stomachs as well as their minds. They must have the same goal - rush down the mountain before dark. Clouds started gathering and the trio knew, during the next 5 hours, they must have immense courage and luck to get out of the mountains. Before they finished the first mile, thunder and lightning raged from the sky, and soybean sized hails shot like BB bullets for more than 20 minutes, followed by pouring rain. The trail under their feet became a river, and they held their tears as they walked carefully on the shoulder wide road to avoid slipping into the valley. The fair lady became the leading general Mulan, the desperate housewife was the center coordinator as Mu,GuiYin, and even the everyday aunty acted viciously like the Lady Jade Fox limping up and down, not letting the other two fall behind. Seven miles seemed never-ending. Just before dark, a sign that told them they were only 0.4 miles away from the parking lot finally made them laugh . The journey in the mountain lasted over 12 hours. With no idea what the fair lady and rich housewife was thinking, the everyday aunty just wanted to hit "Like" for the review on the Mount Le Conte's web page after a good sleep.

    TopJump Trampoline & Extreme Arena

    TopJump Trampoline & Extreme Arena

    3.5(99 reviews)
    8.1 mi

    Yelp 100 Challenge 2025 - #58…read more Visited in November on a rainy Tuesday and it was a great decision. Be sure to check online for different deals because prices vary online than in store for booking ahead. Customer service was great. You fill out a wavier upon entering and then you're helped by an employee. After picking how long you jump, you enter to watch a safety video before being released to play. Fun toddler play area with plenty of trampolines.

    My favorite thing about TopJump? There's a time limit! Each session is one hour, so your kids are…read morefree to jump their little hearts out, climb their little legs off, and parkour their little pants off for one hour. And then ... a giant voice booms from the sky that everyone wearing white wristbands need to leave because their time is up. Hey, we're wearing white wrist bands! "Aw!" You say to your disappointed children. "We have to go! They are making us leave. No, we can't stay longer because otherwise, we'd be breaking the rules." And it's not your fault that you're making your children leave the "funnest" place they've visited all week. It's TopJump's fault. The booming voice is the bad guy, not you. Thanks, TopJump, for having a time limit. Otherwise, it would be hard to get my children to leave this place. This place really is fun for kids. There are trampolines, a trampoline dodge ball court, trampoline basketball courts, ninja courses, a foam pit, an area for really young kids, and lots of rock wall climbing in a different section. The climbing area was where I was most nervous, but they show you how to snap into the climbing system. Parents help their kids do it, and it's super simple. By the end, my oldest child was doing it himself and helping other kids, too, so it's very easy. The climbing area is where adventurous kids can really show off, because there are lots of different things to climb. I'm subtracting one star because the joint is a little worse for the wear. You can tell that the building is old, and things just look a little peaked. But there are lots of attentive staff everywhere making sure kids are playing safely, so that's the most important thing.

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    TopJump Trampoline & Extreme Arena
    TopJump Trampoline & Extreme Arena
    TopJump Trampoline & Extreme Arena

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    Club Wyndham Great Smokies Lodge

    Club Wyndham Great Smokies Lodge

    3.3(51 reviews)
    0.0 mi

    I LOVE MY FAMILY!!!…read more As the Patriarch of the family, it's easy to beat yourself up and live rewinding and replaying all your past mistakes. I've certainly gotten it wrong enough times to be humbled, but also lucky enough to have gotten a few things right. So it was truly a joy to visit Sevierville with almost my entire tribe in tow: from my 36-year-old first born to my ready to take his first step youngest grandchild. My joy came from watching them all interact with great love for one another. My first three children, which I call THE ORIGINALS, were from a different marriage to my high school sweetheart. The next set of children I like to affectionately call THE SEQUELS. There is a 9 year difference between the youngest of "the originals" and the oldest of "the sequels". There is also an 18 year difference between the oldest original and youngest sequel. Between the two sets of natural born children is my daughter-in-love that I met when she was only 18 months old. We bonded so deeply that she became as natural a part of our family as if I had given birth to her myself. In this medley, there could easily be discord, rivalry and rejection... but that is not what our parental efforts have birthed. Instead we watched with emotional admiration as they all cared for one another during this amazing family vacation @ Club Wyndham Great Smokies Lodge. They not only looked out after all the grandchildren (also known as the spin-offs) with the care and precision of a lion pride, but they took time to make special moments together as well. They rode the water slides as a group, made breakfast in the fabulous fully appointed kitchens and routinely gathered for conversation in each of the three spacious 2 bedroom units we occupied. They also paired off individually based on interests and even created a SIBLING NIGHT OUT were they left the "spin-offs" with the old folks (also known as "the technicolor reruns") as they went off to experience an escape room and dinner @ The Island in Pigeon Forge. The youngest will soon be heading off to begin his Naval career and they made an extra big deal out of spending time with him, which made my heart glow with excitement. *** I TELL YOU ALL OF THIS TO SIMPLY SAY we had an absolutely amazing time at Wilderness @ The Smokies Club Wyndham. The environment here is highly conducive to quality family time. *** For the youngest in our troop, the indoor and outdoor water parks were EVERYTHING! It was good that we had so many adult eyes to keep track of them as they freely roamed every square inch of the facility. One moment they were in the wave pool, the next in the hot tub and in the blink of an eye they were standing below the huge tipping splash bucket before disappearing up the stairs to ride rafts through the twisting tubes. They even tried their skills on the wave rider before running back to our table for a fresh order of delicious cheese pizza from the snack bar. Then they were off again! Our tiniest family member spent his time chillaxing in a shallow watered area specially designed for babies and toddlers. As a parent and grandparent, it was especially comforting to have a worry free play zone for his 10 month old curiosity. The building where we stayed had fire pit patio views of Sevierville Golf Course and it was here I spent sunrise moments reflecting and thanking God for all he has given me, particularly my wonderful wife and seedlings. It was also here where my wife and I shared cups of coffee and quiet morning study time. Our oldest grandchild (8) is the least rambunctious and was thrilled to sit quietly by the fire and play his game boy as the other kids remained sound asleep in the comfortable beds with AMAZING pillows. PLEASE NOTE the Club Wyndham side of the property is roomier and much different than the Wilderness side of the property. [ FINAL THOUGHTS ] There are some common regrets among those who are coming to the end of a long life: * Not giving enough time and attention to those who matter most. * Working to much and not enjoying life more * Wishing they had been a better parent or spouse. Club Wyndham @ Great Smokies Lodge is an excellent place to actively begin resolving three of life's issues if you haven't began doing so already. I love love love my family and I'm so very proud they honor me by loving each other. REFLECTIVELY, I think that is exactly what God wants of all his children. So to those fathers and mothers who might need a little work in this area... start now... start here! 2022 / 88

    I returned yesterday from a short stay at Club Wyndham Great Smokies Lodge in Sevierville, TN…read more They always push you into a Presentation. They promised it would only be 45 min. 2-1/2 HRS LATER, I complained about the length of this visit and was told by CHRIS (remember that name), I "better not go on Facebook and complain that I was held against my will". Didn't need to be threatened, so here we are. CHRIS - these reviews are for you! Don't ever threaten me or the good people who are there because they are owners. Clearly, I will not be going back. I have chosen to "exit" and get rid of my timeshare here. Don't need to spend more time with Sales than I do with family, and don't need to be threatened.

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    Club Wyndham Great Smokies Lodge
    Club Wyndham Great Smokies Lodge
    Club Wyndham Great Smokies Lodge

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    Dollywood's DreamMore Resort

    Dollywood's DreamMore Resort

    4.2(218 reviews)
    6.2 mi
    •$$$

    Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

    Earlier this year, my friend and I stayed at Dollywood's DreamMore Resort in Pigeon Forge and I'll…read moresum up my experience - short and sweet: genuine southern hospitality. The resort is in the mountains, a few minutes from Dollywood. It's clean and rustic but elegant - think Dolly Parton's style and touch. It's family oriented so it's cozy, not really flashy. I bet during the holidays (now) placed is decked out. Kudos to the staff. From checking in, to dining all the way the family activities (smores), everyone was friendly, helpful and genuinely warm making people feel welcome. Service wasn't feigned or scripted - it was real and even when it was busy, the staff took care of business. Room was comfortable and clean. Not extravagant - think Southern charm. Bathroom wasn't cramped, water pressure good and temperature nice and hot. Quiet (we had a corner room) and we couldn't hear anything. Not even when neighbors opening or closing their door. Even had a workspace if you were working while you were supposed to be on vacation. Amenities included shuttle to and from the park. Pool and Spa (didn't partake). Went to the bar/restaurant - see other review and an on site convenience store. Free parking. I'm sure there are more but that's just all that comes to mind because we were for the park. That's also in another review. Anyway - to sum it up, it's not quite a luxury resort - but a place that offers heartfelt comfort wrapped in Southern Hospitality. If you know Dolly's story, it kinda captures her spirit - warm, sincere and touches of joy. It's a definite "yes" if I needed to pick a place to stay when back in that area, even if I weren't going to the park.

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    Dollywood's DreamMore Resort - Main and only restaurant

    Main and only restaurant

    Dollywood's DreamMore Resort
    Dollywood's DreamMore Resort

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    Smoky Mountain Lakeside Resort & Marina

    Smoky Mountain Lakeside Resort & Marina

    4.0(5 reviews)
    7.1 mi
    Free WiFi
    Private events

    I cannot say enough good things about this place! We stayed in "Lake my Day" (LOVE the fun names…read morethey give the rooms) Our room was spacious, clean and comfortable. The bed and bedding were absolutely luxurious! Our own private deck with a full size, well functioning hot tub was why we rented this place to begin with. And it did not disappoint. Our hot tub cover was done, water logged and difficult for one person to take off, but thats fixable.... And did not deter our enjoyable time at all. We star gazed from the hot tub. The morning was just as good. I got up at Sunrise and sat in that tub water the wild life. The small villas have privacy screen walls for the decks. The two end units are more open without privacy screens on the corners. There is a one time cleaning fee so if you stay more than 1 night, the cost is VERY affordable. I very much wish we had just rented this place the WHOLE time we were in TN. I am sad to leave. This was a perfect jumping off ground to the Great Smokey Mountains and Knoxville. The owner was delightful, easy to work with and i am thrilled they bought this place 3 years ago. Anything i can do to support this hard working young family, i will do. Stay here. Its GREAT!

    My family and I spent a week on your property. When we arrived on Day 1, our room 23013 was…read moreabsolutely gross. The entire room looked like it had not been clean in months!!! Our bed sheets had blood and pubic hair all in it!!! Wristbands are joke, were told you could scan them every where you go to make buying food and all easy, not the case at all!!!! Staff unfriendly and did nothing to improve our stay. Outside water park closes at 7pm, so disappointing!!! You have to show your id every time to get a drink at bar, even when are sitting right there, and can't walk 2 drinks at time to a table even if bartender can see you!! Horrible place, don't waste your money!!!!!!

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    Smoky Mountain Lakeside Resort & Marina
    Smoky Mountain Lakeside Resort & Marina
    Smoky Mountain Lakeside Resort & Marina

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    Wilderness At the Smokies - amusementparks - Updated September 2026

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