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    Wildey Pediatric Dentistry

    5.0 (1 review)

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    9 months ago

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    Dominion Pediatric Dentistry - Board Certified Pediatric Dentists, Dr. Susie Hayden and Dr. Courtney Alexander

    Dominion Pediatric Dentistry

    4.5(16 reviews)
    0.6 mi

    Not happy with the care for my son. His regular dentist said he had one cavity. Since it was his…read morefirst cavity and I was worried about him being sedated at young age I wanted someone who specialized in pediatrics. So we went to Dominion a week later. They said he had 3 cavities. I trusted them. They informed us how much the bill would be with everything. We paid and thought everything was settled. Then we were given a surprise bill. When I looked back at his records I honestly believe they lied. That he only had one cavity. I asked to have his records sent to me. I noticed the dentist filled out his chart based on time stamp right before they sent it to me. I work in the medical field and am well aware of how medical charts work. They are a money hungry business. Make sure you are not over charged if you choose to go here and get a second opinion. Also look at their previous 1 star review.

    I really can't speak highly enough about this wonderful place. I brought my 1.5 year old in for his…read morefirst cleaning and was really dreading it - he hates having his teeth brushed! My sister recommended DPD very highly and said he would love it - I'm so glad we took her advice! From the moment we arrived, I knew we were in good hands as every single person in the office went out of their way to make my son feel special and make sure that he was having fun and feeling comfortable. They even took him on a quick tour of the office. The whole office is clearly designed to make kids comfortable with fun decor and tons of toys. Our dental hygienist was fantastic, she showed me a safe way to hold him to brush his teeth and did a great job cheering him up once he did get upset about the teeth cleaning. She caught on right away that he loves opening doors and looking at lights and was able to keep him distracted and happy any second that they weren't actually working on his mouth. We saw Dr Courtney who was also super nice and informative. They really have a way with kids that makes a potentially incredibly stressful visit into a fun one. I can't imagine a better Pediatric dentist's office!

    Photos
    Dominion Pediatric Dentistry - Dominion Pediatric Dentistry | Dentist for infants, children and teens | San Antonio Tx | www.sopdtx.com

    Dominion Pediatric Dentistry | Dentist for infants, children and teens | San Antonio Tx | www.sopdtx.com

    Dominion Pediatric Dentistry - Dominion Pediatric Dentistry | Dentist for infants, children and teens | San Antonio Tx | www.sopdtx.com

    Dominion Pediatric Dentistry | Dentist for infants, children and teens | San Antonio Tx | www.sopdtx.com

    Dominion Pediatric Dentistry - Dominion Pediatric Dentistry | Dentist for infants, children and teens | San Antonio Tx | www.sopdtx.com

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    Dominion Pediatric Dentistry | Dentist for infants, children and teens | San Antonio Tx | www.sopdtx.com

    Kids World Pediatric Dentistry - Waiting Room

    Kids World Pediatric Dentistry

    4.2(48 reviews)
    7.3 miStone Oak

    We've been coming here for 10 years and love Dr. Torres. Unfortunately, the front staff have been…read morelackluster and the most recent visit has pushed us to find another orthopedic dentist. I was called and told by the receptionist that my kids were due for their checkup. I should have checked my calendar cause it didn't seem like it had been 6 months already, so I asked if it had, and she said yes, they were on the list. I asked her to see if there was availability for both of my kids at the same time. She gave me a date of 2 days later, first thing in the morning. We arrived with 4 other families, all there for the same time slot when there's only 2 doctors. I waited 20 minutes and noticed the 2 front office people looking at some information and going back and forth, then they called me up. I was told they made a mistake and it was too early for my kids' checkups. They weren't due for another month. We have to drive about 25 minutes to get to Kids World Pediatric Dentistry. It was a weekday morning; I'm missing meetings, my kids were missing testing, all to take a long drive and be told they weren't going to be seen because they didn't do their do diligence and check insurance information prior to appointments. She gave me a very ungenuine apology. Needless to say, I was very frustrated. I calmly but sternly let her know we wouldn't be retuning. Dr. Torres and the office manager should review their front of the office processes and training. Also, take into consideration other people's schedules. Maybe not set up 5 appointments all at the same time slot, just to keep 3 of those waiting unnecessarily.

    Made an appointment 1 week prior. We were first one to arrive. We were not in the list. Front…read moreoffice didn't verify insurance prior to our appointment. Sat in waiting room for about 35 minutes. Needless to say we took first appointment so my kid can catch up to school. When they finally called us in first thing they did was polish my Kid's teeth, without cleaning it first or seen by the Doctor. After the Doc saw her she said no need for cleaning. That's a surprise because i know I saw some tartar build up. This is the first on all dental appointments that she ever had no need for cleaning, it's been 6 months. I asked her she said she doesn't have anything to clean. I know I'm not a Dentist but I'm a Mom and I know my kid's tooth brushing habits. I also didn't appreciate the Doc's demeanour when I expressed concerns of no teeth cleaning. Made appointments after the appointment to give them another chance, by the way this is our first appointment. Check this out! They asked for $100 deposit for the next appointment, before services were rendered. That sealed the coffin for me. This is the worst dental appointment for us. Cancelled appointments and ask for a refund. Oh by the way office manager called me about the refund . She didn't solicit why we cancelled appointment. More concern with the money than the services. I also emphasized to her that they better not charge my insurance cleaning fee. Polishing is not cleaning! It's really too bad because I was looking forward to doing business with this Dental office because their location is convenient for us. Business practices are bad. We won't be coming back and I don't recommend this Dental Office.

    Photos
    Kids World Pediatric Dentistry - IPads in waiting area

    IPads in waiting area

    Kids World Pediatric Dentistry
    Kids World Pediatric Dentistry

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    Wildey Pediatric Dentistry - pediatric_dentists - Updated July 2026

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