Very professional customer service! Austin also went way beyond coordinating our carpet to be…read morelaid in time for our move into our new home. We were also very pleased with the professionalism of the carpet layers and they did a wonderful job. We will definitely recommend Urban Flooring without hesitation!

Timely, accommodating, knowledgeable and easy to work with. I greatly enjoy my new floors!read more

Wow! I don't know where to start. I have a disabled adult son, and I lucked into a moving date that…read morewasn't months out. As a result, we had a deadline to meet for the floors, and I could not move my son into a home that didn't have smooth floors (previously had carpet). Complications arose with the original delivery (no fault of lumbar liquidators), but Cindy... she was awesome. I know NOTHING about floors, and she helped me through the process of selecting the PERFECT floor for our home. She answered my questions. She understood that I had a tight budget to work within. She knocked out EVERY problem that arose, got our floor delivered, and found installers that could meet our deadline. I wouldn't be being honest if I didn't admit that the process was stressful... moving always is, but with Cindy in my corner... that stress was reduced drastically. She had an odd challenge to work with too... I do not use a cell phone, so communication could have been challenging, but nope... she left messages when I wasn't home, contacted me by e-mail, answered the phone when I called, called me back when she said she would. It was no problem at all. I simply do not have the words for how amazing the customer service she provided is. She knows her product and is friendly and efficient, and honestly... I don't know if I've ever met someone with such good problem solving skills. It's not as simple as just ordering a floor... there is delivery and install and multiple people that are involved before that finished product ends up becoming a part of your home. She handled every step of the process beautifully, no matter what issues arose, keeping me updated every step of the way. Thanks to Cindy... I have a beautiful floor that works great for my son. It was installed by move-in date and within the budget I had to work within. I am now surrounded by boxes that I need to find time to unpack while trying to get my old house on the market. I have a ton of things to do and worry about, but the floor isn't one of them. Cindy took that stress off my plate. The installers she sent did an incredible job. I'd been very nervous about hiring for the floors, because I haven't had much luck with hiring for anything. I end up doing most things myself, but I knew a genuine hardwood floor was not in my skillset. I put out feelers on a website, asking for referrals. Lumbar Liquidators was one of those recommendations. I'm glad I used them. I know this review is long, but I have not been satisfied with the customer service AND workmanship of a company for over 30 years. Things have changed, and not for the good. So... since this kind of service is evidently rare (or I just have really bad luck lol), I am taking the time to share this with anybody out there that is trying to find someone they can TRUST to get their floors done. Cindy... thank you. I know I was overwhelmed, and hyper, and stressed out, and just a mess at times, but that's because of past experiences with other companies. Thank you for EVERYTHING, and thank you for showing me that there ARE people that take pride in their job that WILL follow through and keep their promises. Cindy... you rock! And Cameron says to say "thank you for the sample (even though it ended up not being food lol). He still has that chunk of wood flooring you gave him. lol

Cindy at Urbandale store is horrible at customer service and communication. Customer care is worse…read more We received damaged product and they ripped us off some product that we returned. No wonder they are going bankrupt!! Good riddance!!

Cory Mohr was so easy to work with and made the process super simple! We ordered carpet to be…read moreinstalled on our closing day for our new home and we were able to go to the huge and beautiful showroom to see what flooring we wanted (he was able to match a color we had found in a different brand to a Shaw carpet of much better quality). We were able to even test out the padding to see what a difference the better pad made. The install was done very quickly and was great!! They sent a team of 6 guys and they were in at 8a and out by 3p for 1700 sq foot of flooring. VERY impressed with Royal Flooring, we will definitely be using them for future flooring needs!

Customer service is non-existent. Lack of follow-up on…read moreafter install service requests. Do yourself a favor and head across the street to another provider. Service is like night vs day.

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

I recently wrote a bad review on NFM related to how they handled my broken fridge that does not…read moremake ice and turned me over to their warranty company. This review is to give credit where it is due. NFM turned me over to Square Trade who then turned me over to Iowa Appliance Repair. In the end Iowa Appliance repair did a good job replacing both ice makers and Square Trade did a good job of getting the parts here on time. I have a working fridge again. I would recommend Iowa Appliance Repair if you have a need.

Mike and Denny at Heritage know their stuff! They are timely and so incredibly professional. I have…read moreworked with these guys on several projects and anytime they are on it, you can expect an above class experience. These guys employee very professional contractors that get the job done and they do it right!

From the owner: At Heritage Interiors, you will discover one of the largest floor covering showrooms in Des Moines…read more As the premier floor covering showplace located in Des Moines, Heritage Interiors is your one-stop showroom for all of your floor covering needs. We are a family owned and operated business specializing in the design, sales, and installation of flooring.

Some of the worst follow up I have ever experienced in my life when dealing with a company…read more Multiple instances of going over a week without a reply to email or phone call. The usual answer is "we're really busy right now". So I guess I won't bother them anymore...

I am so excited about the results of my driveway and sidewalk sealing.. they were able to lift the…read moresidewalk to correct an uneven surface which could have been a real liability .. Mark and Brody were professional, reliable, cordial and the price was sooo reasonable. I suggest if you have concrete needs, give them a call you will be pleasantly surprised!! Thank you Brody and Mark Jane P