We signed and paid over a $50k deposit in early July 2024. Eight months later there was still no…read morepermit, no confirmed material orders to site, and no work started. We were repeatedly told "you're next" and "within weeks," but dates slipped with no firm schedule. In June 2025--nearly a year after paying--they were still saying we were "next." Key facts: - Deposit (July 2024): Months of "paperwork is submitted" messages, yet we never received a permit number or proof of submittal/approval. In Jan 2025 we were told paperwork had been submitted "yesterday," contradicting prior assurances. - Permitting (Winter-Spring 2025): The City issued adjudication orders and the permit was not approved until May 2025--~10 months after signing. (We can provide documentation if needed.) - No on-site work (through July 2025): Despite promises of a March start, there was still no crew on site and no schedule we could rely on. - Shell left exposed: The fiberglass shell sat outside uncovered for months with no start date in sight. We ultimately had them drop the shell at our property while we hired another installer to complete the project. Bottom line: After 13 months, aside from dropping the shell at our home, no installation work was performed. Communication was pleasant at times, but pleasant texts don't build pools. We would not hire again and do not recommend. Update July 2026: If you'd like a detailed timeline and explanation so you can see how the AI generated response from the Owner was disingenuous, you can see that here: https://toddmobley.com/posts/cle-pools-integrated-outdoor-living-review-cleveland

We needed help fixing up our pool filter, pump and heater, and some other start of the season…read moretasks. Nick was responsive, helpful and professional! Made some great equipment recommendations, too. Looking forward to having IOL assist with future pool needs.

My mothers furnace stopped working recently and given the outside temperature my mom was in a…read morepanic. The team at Wilkes responded immediately and made replacing her furnace a priority. I live out of state and was not able to be there so knowing they were taking good care of her meant everything to me. They brought in heaters, covered doorways with blankets...everything they could to keep in the heat as best as they could. She raved about their kindness and how knowledgeable and honest they all were. Thank you so much!

Had Wilkes out to service air conditioner - need to totally be replaced and requested a quote and…read morereplacement date for new one. 11 days later no phone call, email or ANY response - totally unacceptable.

The cast and crew at Dreamscaping are wonderful PEOPLE. They have been accommodating and fair in…read moreall of our projects we have done. NO AI - or BS computers . It's funny how people need to understand that this is a FAMILY OWNED business and with that comes a million times more pressure to that of some BIG HOUSE corporate company. If you want to be friends with the company - then you are in the wrong place. THEY ARE PRO's first and foremost. IF YOU WANT IT DONE RIGHT with perfection and the understanding that you the HOME OWNER will need to take some personal responsibility - I would recommend NO OTHER COMPANY besides DREAMSCAPING . Good luck finding some other big house that cares about their performance and their company more than them. The cost of their performance is well worth the investment and if you listen to their advise and suggestions--you will be as happy with them as I am . IF they had merch -- I'd buy every single piece of gear they had.

Doesn't finish the job! Leaves you hanging not knowing how to work your pool properly. Owner and…read moreson have tempers when you try to question them.

Difficult to rate this company. The service was very good. The Plumber knew his trade. They showed…read moreup when they said they would. The question is can you afford them? This is a newer home (four years old) with a flooded master bathroom on a Friday morning. Eighty year olds stumbling in the dark at night to the second far off bathroom for three days a problem. The first they could look at it Monday. After several calls that was going to be the best time. Lewis was at our door at exactly 8 AM, Monday. He looked at the toilet and saw a leaking supply line. He said he had one in his truck and I said replace it. He quickly did so. The one he replaced it with was braided steel, replacing a cheap plastic one so I ask if he had another to replace the same in our other bath if it was the same. He said he would check. He did and he did. He then went to the truck and made the bill. Travel to our home (less and one mile from their shop) $30. Labor $125 (labor rate $300/hour (I have Ring video times) parts $33+ I checked Amazon retail less than $12 for both. Very good service TOTAL time at property (including drive on and off) 27 minutes - total bill $188. So in my judgment three stars. Maybe send your kids to trade school not Yale.

A wonderful business ran by a wonderful man! Dean went above and beyond to make sure an older…read moregentlemen was taken care of, and not taken advantage of! I would DEFINITELY recommend Lewis plumbing! Fast, professional, friendly service! Thank you Dean and Crew! Xoxox

Paid Bill to install exterior door. It was not installed properly. It's leaking cold air in from…read moregap along bottom of door It's not a gap all along bottom , just on right. There is gap top left and bottom right., which could have been fixed by another shim in upper left, but you didn't care to fix that after I pointed that out

Excellent service , was quick, cleaned up his work area and was out the door. Have had him back to…read morefix two toilets. Recommend to a neighbor for a dishwasher installation and will have he back for further service when need . Very pleased

Adam was fantastic with my whole-home plumbing emergency! After the pipes froze and the whole house…read moreneeded an assessment of damage. Adam was diligent about searching down every bit of damage throughout the 3-story house. He was very quick to come in and repair leak by leak, from major pipes in the structure to small components in the bathroom sinks. Adam really showed her cared about my home and keeping my costs down. While another estimate from a plumber was higher and included ripping through the bathroom cabinetry, Adam instead figured out how to access the leak through a much more accessible pantry to save money on the reconstruction. While he doesn't do the moisture mitigation or carpentry to replace damaged walls, he partners with a reliable team that has the same high-quality work. And a big plus that he is super friendly!

Adam was amazing to work with. He came out to take care of a kitchen drain problem, and also took…read morecare of my aging Bathroom faucet & valves. Adam was very professional and knowledgeable, answered all my questions, will definitely use Polaris Plumbing again for future needs. Pam Mason

Great staff knowledgeable personnel for complicated challenges free water testing along with…read moremultiple pound selections on chemicals.

I am just a little biased, I work here. The retail staff is the most knowledgeable of any in the…read morearea. The "girls" will direct you straight on getting your pool up and running, keep you blue and then assist in proper closing procedures. We do free water tests on Chlorine, Bromine, and Salt water pools. They will not oversell on products. Stop in and see and hear the difference of a professional pool company. Pools are all we do.

Absolutely terrible company , started my project the disappeared half way through and refused to…read moreanswer my calls ...WARNING DO NOT USE !

From the owner: We are a local company here in Louisville,Ohio dedicated and here for all of your swimming pool,…read moresplash pad, hot tub installation needs. We have a professional crew for your residential or commercial inground swimming pool installation with years of knowledge you can rely on. Our teams speciality is fiberglass pool insert, landscape/hardscape design, concrete finishing, pool pump, heater and plumbing instalation. We'll completely handle adding the dream pool you want made reality!

I would leave no stars if I could! I was billed over $400 and no repair was made. They showed…read morecamera "evidence" of a broken pipe under the concrete in the basement. To make the repair, they wanted $8,826.21 UP FRONT and they would return in a couple of days to start the work. Fortunately, we had the good sense to let them know we would be getting a second opinion/estimate due to the huge quote they provided. Ultimately, the company we contacted came out, located the blockage and charged us $375. This Roto-Rooter is either entirely incompetent or a scam. There was both a technician and a supervisor (was called to assist the tech) involved. Pat, from the company, responded to my review on another site. I emailed her directly and crickets. The person I left the voicemail for a week ago (corporate office phone), also crickets. Next review I will post on BBB.

They will give you terrible time estimates and continuously cancel your appointments for 2 daysread more