We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

Austin was amazing with the initial response, came out to the house right away to meet in person…read more He was very personable and seemed anxious to start the job and then never got back to us with an estimate. This has caused us to lose time trying to schedule our project.

Didn't treat my daughter in law very nice..very un helpful. They bought a pool .and had you put in…read morea bathroom floor .they asked for help and you did nothing. You were very rude and unprofessional. You didn't even close the pool correctly..the wind the taking the cover off.

These guys are the best! Aiden and Danny came out to drain and clean my hot tub. They were prompt…read moreand efficient . My experience with Young's Hot Tubs overall has been outstanding. Would highly recommend!

The delivery and set up crew, Tom, Kamron and Rob, was extremely helpful and professional. They…read moremade sure everything was positioned exactly where we asked and explained the start up procedure thoroughly.

No call, No show. I really thought I had found a professional, dependable company until I had…read morespent a lot of time and money waiting on them to meet their commitments and promises. They stopped showing up after weeks of agreed upon appointments, after spending hundreds of dollars following their directions, hearing excuse after excuse .. finally, enough was enough. So Disappointing!!

Excellent service fast and very professional I was nervous about my pool at first but these guys…read moreknow what they're doing they made a lifetime customer.

I purchased my pool, (15 X 30) oval, from AAA Spa & Pools about 10 years ago. They have taken care…read moreof all of the pool needs. Servicing, Chemicals, and any problems that seem to arise. This is a company that stands up behind their warranties and they do what they say they will do. When the pool is having issues such as discolor or any other issues, AAA S & P can advise on what needs to be done to correct the problem. If there is an item that is required for the pool and it is not in stock, AAA S & P finds it and acquires it quickly. This is a pool company that can be trusted. Bob M.

I would highly recommend this company! I have had them service my hot tub that was bought from…read moreanother dealer who I had come out originally to fix my problem which they did not and I ended up having to close it down for the winter last year and was unable to use. I had several issues that were one after another. None of the ongoing issues were due to anything AAA did or didn't do. My hot tub is a few years older and has been moved to my current home which contributed to the issues I had along with normal wear and tear and the prior company not fixing the original problem correctly. My ongoing issues came within hours to days after the prior repairs but AAA Spa and Pool Service were always professional and responsive to me and getting my hot tub taken care of before the cold weather hit which can make fixing a hot tub outside the home difficult or almost impossible till warmer weather. The staff and technicians were all great and knowledgeable. I can't say enough good things about them!

Terrible customer service and communication. I had a repair…read morescheduled for the afternoon and was told I would receive a call the morning of to narrow down the time. At 11:30 I called to check and was told that I would receive a call by noon with an update. I never received a call and only reached their voice mail for the remainder of the day. At 10:30 the following day I received a call from the office stating that she had an emergency and had to leave at noon the previous day but that the technician was supposed to have called me. She insured me that I would receive a call from her no later than 1:30 that afternoon with a time or she would give me the technicians number so I could stay in contact with him. She never called me back and I am still sitting here with a broken hot tube.

Amazing work, friendly and reliable. Very professional and flexible with my scheduling needs. I…read morehighly recommend their services.

Joe and Gina are so kind and attentive. They help troubleshoot over the phone. Highly recommend…read morebuying your pool from this place.

Everyone here is helpful & well informed, especially in pools! They always know how to fix your…read morepool water or help you with the best deal on a hot tub!

Kind helpful service that reflected expertise and standing behind the products they offerread more

We have been coming to Family Pools for years. Let me tell you they are top notch when it comes to…read morepool and hot tub knowledge. Mary is awesome and takes great care of her customers. From chemicals to upgrades and accessories they have it all. Definitely the go-to place in Ashland for pool supplies.

There is no rating that can explain the lack of service and professionalism for this outfit .It…read moremust stem from the top down as they don't care ..worst business I have found that sells hot tubs and spas ..Not only did they do a poor job of servicing the spa for the last 10 years while under warrantee but now that it is out of warrantee they do not service it at all. When you call them they tell you they no longer service the Sundance Spas but they will not give you the local agent that does ...You call Sundance and they put you on hold till the cows come home ..it is a joke would not buy a saps from these people ever again ...

I went in a few weeks ago to order a liner for my pool. The store mgr looked up my account and…read moresupposedly ordered the correct one. I was lucky enough to get one shipped from the Erie PA store. It was the very last one available. Due to the pandemic all liners are on back order for months. Mike and our private installer took the old one out and prepped for new one last night. Guess what? Wrong liner. We have a 15 ft 52 in over lay. This mgr ordered 15 ft 54 in unibead. So I go up to store right when they opened today. He first said Sheffield store had one. Cool. I could go pick it up. Then he says someone returned your exact type last night. Wrong size for them. The box was sealed so I never gave it a second thought. I opened it about 5 hours later to find a used liner. Rolled up with sand all over it. Went to store. Was told Avon no longer had it. I called the regional mgr. All he could do was offer refund AND made it seem like him telling us to keep this used liner was a perk. Like my installer said how do we even know it's the liner that came in the box. Now I have to hope and pray my pool doesn't blow across my yard with all these winds and storms. I did order one from somewhere my installer recommended online. It's on back order. I have this beautiful deck and no pool. Just walls, rails, and sand.