I just upgraded to Spectrum Unlimited Plus program and was having trouble transferring my cell…read morephone over from ATT. Donna was working the kiosk at Kahala mall on 5/26/26 and was very courteous and helpful. I did have to go to the ATT store but went back to Donna to finish the transfer. She was very kind and patient and made sure my cell phone was working 100% before I walked away. Thanks, Donna, for the great customer service

Poor service. Stopped using them years ago, but my mailbox gets stuffed full of their ads. They…read moreeven shoved a flyer under the door in our locked building last night. They have very aggressive sales tactic. If the were good customers would seek them out. Beware!

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

I visited the Spectrum Ala Moana location twice--once as a walk-in and once with a scheduled…read moreappointment. My first visit was on a Wednesday around 10am. I hadn't made an appointment, so I left my name and number as instructed and was told I'd receive a text when I was 5th in line. That text never came. After waiting a while with no updates and no one available to ask for help, I gave up and booked an appointment online. On my second visit, I came back with a scheduled appointment. You can only check in 15 minutes before your time, and until then, you're basically stuck waiting. There's nobody at the front desk to answer questions or help you out, which is super frustrating--especially if you just need to ask something simple. Forget about getting assistance unless you're checked in. Once I was checked in, I was helped by Brian, who was amazing. He was kind, patient, and efficient. We were in and out within 10 minutes of our appointment time. Honestly, Brian was the only saving grace for the 4 stars. If I hadn't been helped by him and shown his kindness, this review would've dropped to a 1 or 2 stars. Pros: - Brian at Ala Moana was incredibly helpful and professional - Online appointment system is easy to use Cons: - Appointments fill up fast--same-day slots are rare - Walk-in system didn't work as promised (no text received) - No front desk support--can't ask questions unless you're checked in - Location is very busy, so expect some wait time even with an appointment If you can get an appointment and connect with someone like Brian, the experience is smooth. Just don't expect much help if you're trying to walk in or ask a quick question.

So nowadays with all of the tech industries saying this and that and the other thing... it is…read morehelpful to have good service people that are helpful instead of just cut-throat sales people out for your blood. I used to have not tooooo long ago dail up with Hawaii On-line. Yes it was AOL here in HI - what can I say - I lived on Molokai and as a teacher there were only a few options and there was a discount as a teacher back then. Now on Oahu- there are tons of choices.... Who can help me - where I live there are a few questions that I would not always think of... I live in an apartment, close to a mountain... How is reception going to be and will I get service.??? I am really glad about the customer service here because I need someone honest to help me - cause I really don't what to have to think about all of the possible problems and need someone to think of them for me. Honest people looking to do business here in HI to provide good services to more customers.

Just want to say that I just started my service with direc tv and I'm very happy so far the service…read moreI'm getting thanks to Paul for setting me up he answered all my questions and is very professional can't beat the local tech.

Had an awesome experience with Sam's Electronics this past February. We had purchased a TV and used…read morethe all state insurance it came with. When scheduling to get our TV fixed we were provided with Sam's Electronics. This was easiest and fastest experience we've had where we got our TV scheduled for repairs and then fixed in less than 2 days. Sam was very accommodating when scheduling the appointment. When he arrived for the appointment, he was on time, professional and friendly. He was very knowledgeable and he repaired our TV in a short amount of time. If you are looking for someone to look at your TV, and possibly other types of electronics call Sam's Electronics. You won't be disappointed.

Timely,efficient and very personable. I could not have asked for a better experienceread more

Daniel was amazing!! So helpful and super nice and friendly! Asked how my day was going, loved the…read morepersonal touch!! Appreciate the awesome service. No hassle and super easy

Wassup wid' da 2.5 overall rating on Yelp???…read more I'm gonna show some big LOVE to Spectrum, at the (Kamehameha Shopping Center) location, due to the outstanding service I got from Bruddah Buddy today! So my pops tells me that the new TV I bought for him was not working. Upon checking the TV, then the cable box, I realized that the TV was fine, and it was actually the cable box that we got from Spectrum which had crapped out! Normally, I would just head to the Ala Moana Shopping Center, as there's a Spectrum store at the Ala Moana Shopping Center, but this time, I thought I'd give it a shot to try a different Spectrum store, so I headed out to the Kamehameha Shopping Center instead. I'm so happy I made that decision, because not only did I receive excellent service here, there was absolutely NO WAIT at all! When I walked into the store, I was actually looking to pull a number, but as I looked around, one of the customer service clerk named - Buddy greeted me, & took care of exchanging my cable box. I was in the store less than 5 minutes, and upon getting a new cable box, Buddy also gave me this cool reusable Spectrum shopping bag. Mahalo, my Bruddah! Knowing how crowded the Ala Moana Store gets, I think I'll start coming to this store in Kalihi instead!

Good service, good vibes and great food. Definitely recommend if it in the area or if you're…read morelooking for a chill place to catch a game, get some drinks and enjoy some good company.

Was a loyal and satisfied customer for over 10 years. The quality of the product and features…read moreoffered are unmatched-I.e., recording, hopper, hearing impaired Bluetooth headphone option. However, when I requested my satellite dishes be relocated (from rooftop to ground) due to significant rust on the supports this was the beginning of the end of our customer loyalty. The two new in-ground posts were not secured properly (at the top) and the poles/dishes moved significantly with slight wind. Random cable placement along the side of the house looked ridiculous. Excess cable (approx 3-5') was loose and stuffed behind the pole-top dish mount and the satellite reception was never obtained - no TV for 5 days. The old, rusted satellite dishes were left on the rooftop - technician stated that I needed to call-in a separate work order to have them removed to which I replied "that was my original work request". I pleaded with the technician to remove the old dishes due to safety concerns - he relented and removed the dishes but left the rusted mounts and bolts on top of the roof. The first call to customer Svc / CS that same day ended with "we'll have a technician back there tomorrow". After a no-show the following day the second call to CS was further frustrating w the CS agent stating "we have no record of your previous call". The technician actions along w the CS drama led to a 'no choice' decision - cancellation of DISH service. As of this writing we're still awaiting our $200+ reimbursement- all receivers and equipment were mailed back in June and received (tracked). Unprofessional and unacceptable customer support and service. I gotta say it (DISH) was fun while it lasted.

After scheduling an online appointment for my Satellite Dish removal, I was called back by Kim…read morewithin an hour so to work out the details. After sending a picture of what i needed to have removed, she was able to give me quote of $300. Kim and her team were great to work with. She called the day before to confirm the appointment and was even able to push the appointment up by two hours. Dish removal went great. Tech showed up on time and got the job done within 45min. Kim and the tech were both friendly and professional and i would recommend them to anyone needing a dish removed from their property.

From the owner: satellite dish removal, directv dish removal, dish removal, directv, dish , exede satellite…read moreinternet,