The owner came and helped my family when my dad was sick and we had frozen pipes. They didn't even hesitate and came late one night. I recently needed a new water heater and didn't even think twice about who to call. They came right out and replaced it, and took my old water heater away too! I recommend them to a friend when they had an emergency and she was 8 months pregnant, and of course William J Riley came through and fixed the problem! Great prices and great people. Very trustworthy in the house too. read more

William J. Riley Plumbing & Heating - Plumbing Near Me - Warwick, Rhode Island

I have used William J. Riley Plumbing and Heating for 15 years since purchasing my home. They are EXCELLENT! They help trouble shoot simple things over the phone and are quick and responsive when someone needs to come out. I had a an emergency today (my heat went out), a Saturday, and the on call technician (Anthony) came out quickly and was very thorough in checking everything out and ultimately found the problem. The house is now heating back up. I had a similar emergency years ago when my water heater burst and they were equally responsive and helped me also get a clean up crew out. Even for routine things, I have been so pleased. Their work is excellent and their pricing is fair. I cannot say enough about the company, it's service and the entire team! read more

I have used Riley for almost 20 years and it's crazy to say that! When I had my condo in North Providence I had a water tank let go and they came out and fixed it the next day. They also came and fixed leaking shower valves and backed up toilets and toilets that kept running. Last week at my house in Cranston I wasn't sure what was going one with water on the floor under my water tank and boiler and water on the pipes in the air! Steve came out Thursday after hours. They came out quick and shut off the water to the tank area so I still had water for the rest of the house ( after I shut off everything)! They came back the next morning to replace the tank which I was super happy with! The guys are always super polite and friendly but also super helpful about what to look out for in the future. Highly recommended read more

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The Heating Foreman, David P., is an outstanding tech - when we called to report our elderly mother was without heat on this terribly frigid day, Dave came over a short time later and diagnosed a failed wire coupling. He got the system up and running quickly, and we're so grateful Mom is warm and safe in her home again! This company has been our heating and plumbing "go-to" company for years. Always 5-'s! read more

Good luck getting past the phone call. The woman i spoke with is rude and condescending. I called to get a few simple problems fixed, a leaking faucet in my bathroom and shower head that didn't turn off properly. We'll I never even made it off the phone with mommy and daddys rude daughter who runs rhe company. She laughed at me and told me she doesn't need my business all because I answered her question and she did not like the answer. Maybe I didn't understand her or maybe she didnt understand me, don't know but either way there is no need to be rude. read more

Riley Plumbing and Heating is absolutely our go-to plumbing & heating company. The entire crew is always so responsive, professional, and helpful no matter the issue being big or small. read more

Needed emergency service for Navien and they came that morning. Out in 30 minutes and were very pleasant and knowledgeable.

They charged me $2,500 for a plumbing job that they said would take one hour. It took a day and a half and they didn't fix the problem. read more

They did a good job fixing a leaky connector on my cold water pipe and were nice people, but man were they expensive. Two people came for 30min to replace a leaky T and I was charged $252 ($225 for labor/ $27 for parts) read more

We started having some issues with our hot water pressure and I called William Riley Plumbing to set up an appointment to diagnose the problem. A young and very courteous gentleman named Anthony came the very next day and said the problem was the hot water heater. It was in its 8th year and with Rhode Island's mineral rich water, hot water heaters usually do not last past 6 or 7 years. Speaking to an ultra competent plumber like Anthony really does make such a difference when your pipes or appliances start acting up. We rely on our plumbing to work properly every single day and we often take things like a hot shower or bath for granted. Great service is hard to come by these days but the people at Riley's Plumbing give you confidence that they can handle any plumbing issue and do the work with a high level of excellence. They set a very high bar for themselves and it shows by delivering the kind of service you can trust. When they leave your house, you know the job they just completed has been done the right way and with the utmost integrity. read more

11/23 I called and made an appointment for a home furnace to be serviced. A day and time was scheduled. I called back the day before to confirm because it was a no heat issue and it was very important that somebody come and service the furnace. At this time I was informed that no one was going to come on the scheduled date nor in the immediate future because it was "the heating season". read more

Excellent, Quality Service. Every time. I AM biased towards Harry :) He's one of the more seasoned technicians

Riley came to service my oil-fired boiler today. They were fantastic! Not only were they on time and fairly priced, but they took the time to explain exactly what needed to be fixed and, importantly, what didn't need to be repaired. Coming from a family of plumbers, I immediately recognized their expertise and honesty. They know their stuff! If I could give them a 10-star rating, I would. read more

WAter line coming into home leaking. Anthony showed up on time, friendly, cheerful and made sure he understood the problem. Hung around waiting for town to shut off water. Asked if anything else needed. He replaced a sill cock and then replaced the line in consultation with town water dept. Impressed how willing he was to work with water dept. (6 guys 5 standing around each taking turns to turn water off! Shut off was broken). 2nd time used Wm. Riley and will do so again. Very pleasant experience with Liz who answered calls! read more

Have only good things to say about this company. They were equally responsive and professional whether they were replacing a boiler or referring us to another plumber because we needed immediate assistance and they were busy. read more

David arrived with a helper to fix and tweak my oil burner. Great Guy, knowledgeable, efficient, insightful, honest, professional. Can I say more? These guys were awesome, what appeared to be a disaster turned out well, everything was fixed quickly and efficiently. read more

The co reviewer and I have a family members oil boiler that needed some immediate attention. We called and setup an appointment right away. Dave came out on time to meet us and check out our aging boiler. Dave has been working on boilers since he was a kid in his dad's business and it shows. He cleaned and serviced the unit like a surgeon. After all the work and testing we feel so much better about the safety and efficiency of this unit. We will definitely be calling back for our annual inspections and any other plumbing issues. read more

I was having issues with my boiler on a Sunday (NO HEAT AT ALL!) in mid-March, temps in the high 20's/low 30's, so I went online and starting looking up different plumbing/heating companies. I made a few calls to companies I found online and Riley Plumbing and Heating was the first to return my call. One of the technicians, David, called me back shortly after I initially called and went over some details over the phone. I had called a few other companies and wasn't sure if I should go with Riley P&H or not, but seeing David was very professional and pleasant on the phone, I decided to give them a shot and I was happy I did. David arrived to my house within 30 minutes (drove up from Warwick to North Providence) and quickly diagnosed what the issue was. He was very knowledgeable about my heating system and also very patient with my million questions! He fixed my boiler within 15 minutes of arriving and ran a few different tests to ensure several other parts of the boiler were working properly as well. David was very easygoing, personable, efficient and just overall very pleasant to have in my home. Seeing that it was a weekend, the service was considered an "emergency visit" and the price was still very affordable. They also provided a flashlight magnet for the fridge! If I need any plumbing or heating assistance in the future, I'd without a doubt call Riley Plumbing and Heating again. read more

William J. Riley Plumbing & Heating - Plumbing Near Me - Warwick, Rhode Island

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Nick was great. I almost didn't go through because their receptionist is a miserable person it seems. But all in all the quality and communication of the tech was great read more

This review was for work done in Johnston, RI not CA like it suggests on Yelp. William J Riley Plumbing did "work" in my condo unit on Dec. 27, 2019 and did not come back when I addressed concerns about the quality of the work. On January 24, 2020 my condo property manager called to notify me that the downstairs unit owner complained of a leak from my unit which had damaged his ceiling. The condo association's plumber came out to inspect my tub and fixtures on Jan. 27th and determined that the overflow faceplate was installed incorrectly causing the leak downstairs. So not only did I in good faith pay Riley Plumbing for their "work" but now I'm having to pay for the damage they created and did not rectify when I asked them to. It's pure negligence! If I could, I'd give them 0 stars. read more

Showed up in a Mini Van and ran my card for $195 just to look and Do NOTHING. Then gave me a pink copy of his recipt and said he would be back to fix it. Called office the following week and they claimed they dont know who I am or have any paperwork. That is called STEALING. I ordered the part online for 127 dollars and fixed it myself. Thats less then it costed to have these THIEFS even so much as look. Extremely unprofessional did not take any pictures, and the office staff is VERY DISMISSIVE, dont plan on a good experience unless u have a WICKED easy repair like the basic pictures they show online .. and u wana Pay TOP Dollar for basic plumbing read more

We had Wm J Riley replace a boiler in our home. The price quoted was good and all work was performed on time and as promised. My only complaint, which I've seen on a lot of other reviews, was that scheduling was not well organized. I had to call back multiple times and had 2 people come out weeks apart to give me a quote because the first review was apparently lost. Luckily I was not in a rush, so I had no problem waiting. The work was high quality and professional, so I would definitely use them again. read more

Great company. Very helpful and appreciate their evaluation of my heating system. They are efficient and were very professional. Totally positive experience. So glad I found this company. Highly recommend Riley Heating and Plumbing. Joyce Simon read more

Justin was wonderful when I needed help with my water heater. I've had them to the house several times and am always more than satisfied. Would not hesitate to recommend them. read more

I moved into a new house. After about a week, my wife and I found some plumbing problems (not an emergency but issues nonetheless). I called on Riley Plumbing on Wednesday and quickly set up an appointment for Thursday at noon. Noting that I worked close by and the plumber may be a little late, I gave them my cell phone number to give me a heads up 15 minutes before they arrived. At 11:45am the next day, Charlie from Riley Plumbing called me saying he would be there at noon. I went back home and he met me there promptly at noon. Charlie did a great job and fixed the problem. As he was leaving, he called me to explain the problems, how he fixed them, and how to avoid future issues. Of note, I have a friendly beagle at home. Charlie was more than considerate of her and her extra friendliness. There was not need to lock her up as he was flat out fantastic dealing with her while I left him do his work. Bottom line: I highly recommend Riley Plumbing for your next plumbing problem. They are easy to schedule with, on time, and do a great job. What more do you want with a Plumber? read more

These guys are phenomenal! I have never dealt with a better business when having work performed in my houses. I would recommend them to everyone. Upon purchasing my new house, I pulled the typical Rhode Islander move and called one of big box "local" companies to service my boiler (which will go unnamed), as I knew it had not been touched in several years. They came over to the house for 5 minutes, told me they couldn't do anything and left. Highly doubting this, I called Riley Plumbing and scheduled an appointment. A couple weeks later, David arrived and serviced my boiler. It took over 2 hours! He was so meticulous, showing me exactly what he was doing why it was important. At the end of the visit, my CO output went down from 500ppm (a potentially hazardous/fatal amount) to less than 100ppm and they also found that my boiler had not ben converted up to code. They were able to get the part I needed and squeezed me into their busy schedule within a couple days to replace this item, because they did not want to leave me without my boiler off. As an aside, the cost was VERY fair. I wish I could express how highly I recommend these guys, both David and Liz are very professional and I have nothing but compliments for them. By hiring Riley Plumbing for your next job, you are guaranteed a great company that will do a awesome job and you will be supporting a "real" local, family business. read more

I'm a new homeowner in an old home. So there is a lot that needs to be done and I'm not sure how to do it. Charlie from William Riley was the bees knees in fixing everything on my list (ironically it included everything BUT the kithcen sink, which was the only faucet not leaking). Liz from the office was very helpful in getting times set up that would work for me. Mike M. was able to answer all my stupid questions without making me feel stupid. Since I've never had to pay a plumber before I can't say if they are exopensivem, but I think I got a great deal. I'll use them again for sure. read more

Visiting my elderly parents, and arrived to a disaster of a leaking toilet pipe in the basement. Started calling around and William Riley moved appointments around to get to us ASAP. David P. could not have been more helpful, kind, and patient with my parents. It turned out to not be so much a plumbing as a septic/drain cleaning issue, but he made calls for us and got us on their schedules. He really saved the day! We were very grateful and would recommend them highly. Thank you agin David! read more

I received shoddy, inferior installation of new tub and shower fixtures. They mixed old and new pieces, chrome with brushed nickel. Looks terrible and the owner refused to do anything to rectify the situation. read more

William J. Riley Plumbing & Heating - Never used all pieces from box, attached brushed nickel showerhead to existing chrome. - Plumbing Near Me - Warwick, Rhode Island

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Talk about helpful, honest and wonderful! Right here, look no further. I've been gathering estimates for my hot water heater replacement (required by condo after 10 years) and after 5 estimates I call Riley Plumbing. They ask size, model, and then asks if I have serial number. Liz looks it up and, lo and behold, the unit is only 6 years old and does not need replacing!!! Not one other plumbing company did this minor, but super important, piece of research before providing the estimate! This is the plumbing company I have saved in my Contacts list. Thank you to Riley Plumbing. read more

Have always had good experiences with Willam J Reilly. This last visit was no exception; friendly, helpful and good work. Great experience as usual. Will continue to use them. read more

We were in a pinch as my parents were arriving from out of state, and sure enough we had a problem with the guest room toilet (broken water valve and worn out gasket). The good folks at Riley Wm J went out of their way to expedite the service. The tech who came was courteous and professional, and the repair charges were very reasonable. We will use them again. read more

We have used this company three times now. They do great work. Very good at talking through the job and not doing more than is necessary. I would definitely recommend. Reasonable rates as well. read more

Hot water went out David hooked me up quickly and was very professional! 6 Stars! They are honest highly recommended!

Though I have not yet actually used these guys for a service, their professionalism is superb. Sunday night I noticed my basement was flooded from the sewer line. I called Riley Plumbing immediately expecting to get a voicemail but someone picked up. They had someone out here first thing holiday Monday morning. David was friendly and diagnosed the problem was coming from a sewer blockage and gave us the number to the city to come fix it. If a problem remains internally I feel very confident getting in touch with David again and trust his expertise to fix the internal leaks. read more

I have mixed feelings about this plumbing company. I won't bore you with all of the details, so here's the quick version. Pros: - David seems like an expert repairman, was friendly to my kids, explained everything patiently, and did a great job fixing my boiler - They gave me recommendations to other local services that were really good - they recommended a good Drain company, and Chimney company Cons - Their rates are astronomically high (in my personal opinion) - per their biller, they charge $160/hr for the first hour and $110/hr for each additional hour - they also charge for time sourcing your parts, and they round up to the nearest 1/2 hour - this was all told to me on the phone by their biller. - Instead of sending itemized bills, they just gave me a single amount, and when I asked for the breakdown, the most they would do was split it into "parts" and "labor." I was expecting a bill for about $400 after my service call (90 minutes total time spend at my house + a "controller" part that I still don't know the exact price on), and the actual bill I received was for more than $800. Conclusion: This company is superb if you are looking to hire an expert and are willing to pay the above rates for such service. This company is terrible if you are trying to get things fixed on a budget. read more

I just moved into a new house and we were having an issue with a floorboard pipe leaking on Sunday night. Monday at 8am I called Riley's and Liz answered and said she would have someone come out and look today. At 9am I got a call saying someone would be over in 20 minutes. David met me at the house and was very professional and kind. He knew exactly what the issue was and was able to fix the pipe in less than 2 hours (along with several other things that were wrong). Not sure is the price was comparable to others since this was the first time calling a heating company. However it was not a lot and I was quite pleased with the service. I will definitely call them again if any issues come up. read more

It was easy to set up an appointment with these guys. Everybody in the company is easy to deal with, polite, professional, and efficient. I would definitely hire them again for any plumbing needs. They were honest. read more

After a local big plumbing/electrical company came and told me there was no problem, with water still pouring out of my kitchen cabinets I called William Reilly plumbing. I called at 7:30 and Charlie was at my door by 11. He found the leak within 15 minutes and fixed it in another 5. Will definitely call them again when I need a plumber. read more

I manage rental properties and have used William Riley for several years as my go to for service and repair. They invariably do an excellent job within a great time window, and it is not unusual for me to hear from tenants about how much they liked the plumbers, which is not the norm. They are courteous and professional. As an example I had a water heater fail and the tenants and I had rolled up towels and encircled the unit to cut down on water damage. Riley plumbing replaced the unit, but also cleaned up the area as if nothing had happened and ran the towels through the washer and dryer for us while they were there. Just a nice thing to do for us instead of just heaping things in a corner. I have used them enough other times to see that this is definitive of how they treat customers and their homes. read more