Not professional or ethical people! In a business supposed to be built on trust and reputation,…read morethey fell short!

The Higgins Group facilitated the purchase of the home my family lives in today. The level of…read moreefficiency and customer service was second to none. Having had past experiences with realtors that couldn't understand my needs, or didn't listen to my guidelines, it was refreshing to finally work with a true professional. I have since recommended The Higgins Group to several friends and family, all of which have given positive feedback. In a market saturated with realtors, I would recommend you choose The Higgins Group to make your buying or selling experience about what matters, that is you and your family's needs. Thank you again Higgins Group for all you've done.

USE THIS OFFICE IF YOU DO NOT MIND GETTING RIPPED OFF (we lost about $300,000 using them). They do…read morenot have your interests in mind. They apparently have no obligation to verify important information on which you must rely to make an informed purchase decision. They told us that directly (well their legal team did). You should know it too. My wife and I bought a house last Spring (and also sold a house) with this agency. We had significant problems on both transactions. However, the worst was that the house we purchased was more than 700 sq ft smaller than it was listed for (that is about $300k in value lost). The buyer and seller agents were both Coldwell Banker with what had to have been about 60 years of experience between the two of them. They claimed they had no idea the house was smaller than the listing value. You can decide if you believe that they would not notice a missing space of nearly 20x40 feet. I don't, but their lawyers do (surprise). We complained about the loss and what we considered to be a seriously misleading value on their listing documents. First, our agent tried to gaslight us and say we were wrong. After having the house measured by the town, and our suspicions confirmed, our agent ghosted us and referred us to their legal department (of course). This led to an amusing letter from their lawyer indicating just how much Coldwell Banker DOES NOT DO for the enormous amount of money you pay them and that, well really, it is all our own fault for believing them. We were informed on Coldwell Banker letterhead, from their legal office that: "Coldwell Banker Sales Associates do not assume any obligation to consult municipal records or authorities to confirm whether a property, as presently improved, complies with applicable municipal building and zoning codes, regulations and/or requirements."...this of course, makes no sense in the context of our complaint. But it sounded nice. They further insulted us by claiming that we never expressly stated that square footage was important to us. Everyone knows that square footage is the primary driver of cost in any particular location. Here is their lawyer's absurd statement claiming we never told them that how big the house was mattered: "We are advised that neither the approximate living area (nor any minimum required approximate living area) was identified by you as an express consideration at the time you made your December 10 offer and your offer (as tendered) was not made contingent upon the Property containing a specific living area size....In addition to not having established any minimum square-footage purchase criteria (as part of your search for a property to buy), the buyer agents involved in the transaction advise us that you did not ask (at any time) to have the Property measured as part of the purchase" I know, insane right? But they are serious. It is our fault, I did not bring my measuring tape, if you use this firm, bring yours! Here they try to tell us that the listing agent, who had more real estate experience than anyone we had met (40 years), had no clue that 700 sq ft were missing: "The listing agent's reliance upon that source of information for the listing data was usual, customary and reasonable and the law of the Commonwealth makes clear that the listing agent (absent some reasonable suspicion that the data was materially incorrect - of which there was no such suspicion) had no obligation to conduct any further investigation" Do you think she had no idea that a space the size of a very large family room was missing? I call BS. They then top if off with this beauty: "They (the agents) are not liable for any misrepresentation even if that information were ultimately shown to be inaccurate..." So my friends, you are utterly on your own with this group. They don't have your back. There is more to the letter, indicating just how little this agency and their parent company give a crap about you, but I think you get the drift. Bring your own tape measure and do not expect them to care about the accuracy of the listing. Better yet, do not use them.

I had a true Dis pleasure working with ((((((Laurent Plaisimond))))))…read more from Boston city properties- Use at your Own RISK!!! Very very pushy habits, I experienced such a Hostile experience with this agency- very shady very sketchy, as I'm prepared to launch an ethics code with board of realtors against these dishonorable company! From day one, they pushed and pressured my Agent to obtain keys *****earlier to avoid obtaining prior****** to the Long holiday weekend The priority shifted to convenience on behalf of the NEW prospective tenants, vs the existent occupants- and the landlord needs The focus was to Get Keys as Promptly as possible, BY pass any essential details in between in a very highly dysfunctional approach Laurent Had a Nerve to ASK for the *****Commission check PRIOR to even having his clients move in***** He figured to obtain keys fast, and get Paid RAPIDLY prior to the 1st of September which he knows is (((((Prohibitive and also UN lawful)))) Above all, he was aggressive on the phone when I informed him, his boss would be briefed on the subject matter and valid warranted feedback would be posted on Google, Yelp and Zillow Laurent created a NIGHTMARE experience to the old occupants, and to my broker who had an awful experience with Laurent as well

I cannot say enough fabulous things about Courtney Wood! Working with her has been an absolute…read moredream. I reached out to Courtney on a whim after reading many great reviews about other's experience with her. Shedidnotdisappoint! She was extremely responsive, honest and I felt she always had my best interest at heart. She clearly knows the Boston rental market. She managed my expectations and also advocated for me time and time again. I had a very small window to secure an apartment post 9/1 and Courtney helped me find a place in my top location with all the amenities I was hoping for. If you're looking for an apartment in Boston, Courtney is your girl!

As a first time Home buyer, I could not have had a worse experience than being represented by Wendy…read moreReservitz in my purchase. She simply took advantage of me and deceived me throughout the process. One of her texts read "best to do the inspection after purchase and sale." It doesn't make sense. At the closing, she interrupted us 10 minutes in and said she has to run to another meeting. In the end, she wouldn't even hand me the keys in person because she was ashamed at how she treated me. Absolutely awful person and I suffered for it. I suggest staying from this office and Wendy Reservitz especially.

I can't thank Charles Lock at Coldwell Banker enough for his help in finding my family a rental…read moreafter a tragic house fire. His professionalism, empathy and sense of urgency was clear from the moment we met him until we received the keys to our rental. He could not have been any more organized during our search and was always available when we needed him. I highly recommend Coldwell Banker in Lexington to anyone that is looking for a home in the area and if you are lucky enough to work with Charles Lock, I am certain you will find exactly what you are looking for.

This is an amazing team to work with! They helped make a stressful situation bearable and even…read moreeasy after our Father passed away. They took care of us in every way possible and were a complete pleasure to deal with. Professionalism to the max and folks that REALLY know their market. I highly recommend them for all of your Real Estate needs and that is coming from someone who is a Realtor myself.

Exceptional Real Estate Partner - Phil Delivers Results…read more I've had the pleasure of working with Phil at Park Hou Group through Splice on multiple transactions over the years. Phil helped me purchase a single-family home in Cambridge, buy a townhouse condo in Somerville, and later sell the condo. Each experience exceeded my expectations. Going Above and Beyond from Day One For my Cambridge purchase, Phil's team secured an early showing before the open house, allowing me to submit a competitive offer ahead of the crowd. In Cambridge's cutthroat market, this strategic move made all the difference--I'm confident I wouldn't have gotten the house otherwise. Phil provided an incredibly detailed comparative market analysis (CMA) that gave me the confidence to make a strong but justified offer. Expert Advice That Pays Dividends One of Phil's best recommendations was converting my 2-bed, 1.5-bath home into a 3-bed, 2-bath. This renovation created a versatile home office and guest room, and when I relocated, significantly increased the property's rental value. It's rare to find a realtor who thinks so strategically about long-term value. Unmatched Expertise and Resources Phil's personal experience with rental properties and renovations sets him apart. As a first-time renovator, I had countless questions, and Phil never hesitated to share his knowledge--even well after closing. I later learned he develops properties himself and manages investment properties for other clients, which explains his deep understanding of what to buy, what to avoid, and how to maximize ROI on improvements. A Full-Service Team with Vetted Professionals Phil has built an impressive network of trusted vendors--inspectors, architects, contractors, loan officers, attorneys, photographers, stagers, and more. When he makes a recommendation, I don't waste time researching alternatives because I know they're competent and fairly priced. This network is invaluable and saves tremendous time and stress. Proactive Marketing That Gets Results When selling my condo, Phil convinced me to stage the property (excellent advice) and staffed the open house with multiple team members to ensure every visitor felt attended to. What impressed me most was his follow-through--he personally called every prospective buyer multiple times for feedback and to maintain engagement. Phil doesn't just list properties; he actively sells them. Always Available, Always Professional Throughout every transaction, Phil was accessible via text and phone, answering questions and easing anxieties. His communication style is both professional and reassuring during what can be a stressful process. I've recommended Phil to all my friends because I genuinely believe you won't find a better realtor in the Boston area. His combination of market knowledge, strategic thinking, and exceptional service makes him an invaluable partner in any real estate transaction.

Splice Realty is and has been amazing…read more They were the reality group that help my partner and I brought our first home. On every step of the way, they walk and talk us though it. As first time home buyer, there were many things that we didn't know or weren't aware of. Splice educated us on so many different things such as flood zones, tax, and other fees. They made as feel comfortable with every decision and empower every decision with facts. They honesty and fact checking was something we needed. Buying a house is difficult but factors such as the pandemic and inflation doesn't make anything easier. So we highly recommend this group. They really do have your back, have your best interest, make time for any questions you have, and never rush the sale. Thank you, Splice!

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

I requested a tour of this rental at a particular date and time on the Zillow web site. The agent,…read moreAdam Shoulkin neglected to notice this request and when my daughter came to the apartment at the requested time, the occupant was uninformed. This agent spoke to my daughter as if she were a criminal using insulting language and insulting me, her elderly mother! This is intolerable. The occupant was pleasant and understanding as any reasonable person would be when a mistake happened. He was unprofessional, insulting and mean.

Marty Scott is the only Agent I feel comfortable with. He has rented apartments for me so many…read moretimes and always finds great Tenants.