Make sure to request an agent specifically mentioned here on Yelp, i.e., NOT LAUREN BERUBE. My experience with Lauren Berube was very frustrating and disappointing. I opted for Boston City Properties because of the wonderful reviews, but my mistake was assuming that all of its employees were competent, kind people. I wish that I had contacted specific individuals mentioned in reviews directly, so as to have avoided such an unpleasant ordeal. Not only is Lauren unresponsive to clients' needs, she is disingenuous, a bad communicator and alarmingly unknowledgeable about Boston. So, here is a summary of what happened: I was renting from out of state and needed an agent to help me find an apartment quickly and efficiently. I read all the great reviews here, so I filled out a request form on Boston City Properties' website and got assigned to Lauren Berube. I told her my budget and listed neighborhoods I wanted to see while I was in Boston, so I asked her to make sure to schedule enough showings so that I would get good a comparison across my options. When I got to Boston, she literally showed me 4 apartments, 3 in the North End and 1 in Back Bay (two of Boston's most expensive neighborhoods). The apartments were priced at the very top of my budget, and one was even over budget. I get that she's a real estate agent and this is a business, but COME ON. The next day, I felt insecure about making a decision, mostly due to the higher rent prices of the options she showed me, but also because I was still curious about other neighborhoods. I called and explained this to her, and she was annoyed and unreceptive to my concerns. I wanted to schedule another visit to look at more apts, but she ignored my messages/phone calls. I was pressed for time, as my job would be starting the next month, so I decided to put in an application to one of the places I had seen. I messaged her and within the hour she responded! She was also not helpful during the rental application process, and even a little rude. So much so that the real estate agent who showed Lauren and me the apartment I decided to go with also mentioned that she was unprofessional and aggressive, and "obviously inexperienced and doesn't know how to speak with people." Now I am gonna spend the year in this apartment that I had to take because of her negligence, dishonesty, and my need to find a place, ANY PLACE, before my job begins. I will be moving once my lease is up, and will for sure NOT be calling up Lauren Berube. I advise you take the same approach. read more

I was looking to rent an apartment in the Boston area, and thought I would try a realtor since I am very new to the area and moving from the West Coast. I decided to contact Boston City Properties, and worked with Christina. I was very disappointed. She gave us access to the MLS listing guide, which has listings from (she claimed) all apartments in the area that are up for rent. It was missing a few from zillow or apartments.com, but she said I could send those to her, and she would look into them for me and try to show them, even if they were off her list. The MLS guide was very difficult to use (it's got to be at least 10 years old), and when she asked about this over the phone, I asked for a little help, and for her to narrow our window. She forgot to make any of the changes I asked for, which made my experience slightly more difficult. I was coming out for a visit for only 3 days with my mom to scope neighborhoods out and find an apartment. We found a time for Christina to show us around, and she was overall very responsive about this, told me what we'd be seeing that day etc. Unfortunately, a lot of places from the listing were being rented out, so a bunch of the places I wanted to see were unavailable, not her fault. However, what did annoy me was that she called us to say she'd be more than a half hour late. We later found out that she actually lives only a couple blocks from the office, so it was kind of confusing how late she was to pick us up. Then, her driving was pretty erratic, and we made many u-turns on our way to various places. Out of my list of 8 or so apartments, we could only see 4 (some were rented out, but I'm surprised she couldn't show us a couple more that maybe almost fit my criteria- no suggestions came from her about where to tour). I did find one place that I really liked, and decided to apply to rent it. During the application process, she slipped in there a broker fee of a full month's rent! Nowhere on Boston City Properties website, the MLS listing, or her emails did she say we would owe a broker fee. Even the landlord who showed us the property said "no fee from the tenants". Maybe it's BCP's policy to always charge a fee, but this should be made clear UP FRONT, so that I could take it into account when considering my budget for an apartment. Broker fees are not common where I currently live, so this was a huge surprise to me. Overall, I just wish Christina had been more up front about what she could provide for us, and what fees would be required. I also wish she had done more than provide me access to a website and drive me around. Even a couple suggested properties and a discussion about different neighborhoods would have been helpful and maybe warranted the fee. We ended up choosing a different complex that we didn't see with her, which didn't charge a broker's fee. read more

This review is for RACHEL LURA (508-905-9442)!! Hubs and I are moving to Boston this summer, and Rachel found us our perfect apartment in Brookline :-) Rachel was amazingly competent, detail-oriented, an excellent communicator, and SUPER accessible throughout the process (she was reachable by text at 11PM+ on more than one occasion)! She was quick to respond to my dozens of questions thoroughly, which was so helpful especially being out-of-state. Most importantly, she gives honest feedback and actually CARES that her clients end up somewhere they are happy versus pushing us to sign with the first available unit in order to make a quick buck. So much respect for this true professional in the crazed competitive market called #BostonRentals CALL RACHEL read more

Adam Parady took the initiative to lease our property. He was responsive and took timely action, whenever needed. His communication was excellent on both sides. He was persistent and had a great attitude. We were glad we went with him. read more

I'm from the west coast and this was my first time working with an apartment broker. I worked with Ove Asendorf and was extremely happy with the experience. Very responsive and very thorough with neighborhood info, etc. 5 stars and would recommend! read more

Adam Parady was my agent. Although we were able to find a place on our own, when we were still looking Adam did everything to make sure he sent us listing matching our request. We were not very easy to work with because our budget did not match what we wanted but Adam was still able to find some listings. He was very professional nice and answered any questions we had as soon as he knew the answer. I say if you looking for a place definitely go with Adam. read more

Courtney and Stephen are hardworking and trustworthy realtors that will find you your next home. Look no further than these two to find you the right apartment. Thanks for all help. Until next time! read more

I'm disappointed I'm having to write this review after receiving a great initial experience with Boston City Properties. I relocated to Boston from DC in August for work, and I was on a time crunch to find places. Boston City Properties returned my call quickly and got me set up with an agent, Eric. I was unable to get to Boston to look at places, so Eric kindly agreed to FaceTime and video viewings for me. He found me several nice properties within my budget - the initial place I went with denied me based on my profession (which I thought was weird, but Eric assured me they could do it,) the second place I lost out on because someone had put in an application hours before me, so I settled on my third option. Within this process, I had to overnight several checks. Eric had mixed up who I was to make the checks out to, resulting in me having to send another batch overnight. I spent $80 on two lots of overnight mail due to the error. Eric said he would see if he could get the money back for me since this was not my fault, but Boston City Properties refused. He then offered to pay me back out of his own pocket, but only if I would write him a yelp review and if I had over 10 friends on here. Well... here's my yelp review anyway. The days leading up to my move I received no communication about key pick up. I emailed the property management company before receiving a response from Eric. Eric met me at the apartment, walked through it with me and handed me my keys. I was disappointed at the size and cleanliness of the place, but I understood that wasn't his fault. However, upon moving everything in, I discovered the place was in violation of pretty much every state sanitary code: there were no lights in several rooms, draw knobs had been broken (leaving exposed screws), the oven hobs did not work, the oven moved whenever it was opened, the metal slats covering the heating system were broken and dangerous, the door knobs were broken, smoke alarms were broken, dead bugs and grime were everywhere - I could go on. The property management company was rude about fixing the issues and suggested I move out once the first and last month I had paid for were done. I ended up having to call the city inspectors to come and assess the place - and the management company was fined and ordered to fix the issues (they had also failed to get it inspected before I moved in, which is a legal violation). I of course informed Eric of the issues immediately. Even though they were not his fault, I would have appreciated any guidance he had regarding navigating the situation. Instead I was ignored. Eventually he told me he'd spoken to his boss and it was essentially out of their hands. I understand this was not the company's fault, but I am disappointed that they did not check for basic functioning elements during the walk through, did not highlight broken fixtures to me so that I could have asked they be fixed before my move in, and did not check that the place had been inspected with the city before my move in. I also think they could have offered to assist me in finding another place - since I did just pay a month's rent to them for an inhabitable apartment. Overall I had a disappointing experience with Boston City Properties, but I'm giving two stars for the initial communication and responsiveness, and for Eric's commitment to finding me a place on short notice. read more

Adam Parady is hands-down the best broker I have ever worked with! He was kind, considerate, and incredibly patient. Even though we eventually found a rental directly through an owner, I plan to come back to Adam when we purchase a home in a couple of years. I seriously cannot recommend him enough. He is the only broker I've worked with that actually truly listened to what we were looking for and never pushed us to rent a place. He simply provided objective information so that we could make the most informed decision. Choose Adam!! We will definitely be back! read more

I had been looking to rent a property in Boston for 2 months without success. It started to feel like a hopeless exercise of brokers over-promising and under-delivering. That was until I started working with Courtney Wood at Boston City Properties. Her experienced and honest insight into the Boston rental market gave me a great understanding while leveling my expectations of renting a property in Boston. Within a week of working with Courtney, I found the apartment that was perfect for me! read more

Boston real estate brokers are tough. We recently moved to Boston, out of the usual cycle (9/1) and with a 70lb dog. We had a HORRIBLE time finding a broker who wasn't lazy or a complete idiot. I think we literally spoke to about 12. We had a deal fall through, and were about ready to just throw our hands up, when we happened upon Ainslie at Boston City Properties. I cannot say enough good things about Ainslie. She is ABSOLUTELY AMAZING. She is smart, responsible, and incredibly responsive. She got back to us at all hours, worked doggedly to identify the right apartment, and then pushed to help us secure the place. She demonstrated an amazing desire to help us find the right spot for us. A good broker is very difficult to find in Boston. Just start with Ainslie-- she is the real deal. She's fantastic!!! read more

We were so lucky to work with Sylwia Rosinka on our recent move! Sylwia was at once extremely professional, kind and thorough. She understood the stress of the apartment search process and really made the whole process manageable. She was consistently responsive to our questions and requests as well as proactive in taking all the steps necessary to make our search go quickly and smoothly, including setting up showings, following up with listing agents, submitting our applications, and providing us with wise guidance. We can't recommend her highly enough!! We hope we don't have to move again anytime soon but if we do, we will 100% reach out to Sylwia! read more

Excellent and truly one of the most knowledgeable firm in the Boston area. I found them though a google search and had the pleasure to have Plutarco Castellanos as my representative. I was between Boston and DC because of relocation from my firm and my visit to Boston was amazing thanks to the help from Plutarco. He was very knowledgeable about the city and the market. Unfortunately I took the DC offer but I got to learn about Boston and also learned the questions I need to ask when apartment hunting. I highly recommend this firm and ask for Plutarco. read more

Called beginning of the week and was told I would get an email about listings along with the appointment we made for Saturday (4 days later). Never received any communication afterwards. Called 7 times throughout the week and even left voicemails. Got absolutely nothing back from them. Completely unprofessional. Would never recommend or go through this company again. read more

Be very wary of useing this company. The 5 star reviews are very misleading. We were shown 5 dumps. Keep in mind my GF had been in contact with this company for at least 3 weeks before we made the trip to boston. Then we were shown a small, almost dormroom sized apt for st same price as the dumps at St Gabriels overlook. This was the last place we looked at. A lot of amenities and the location was perfect. So, we paid the $500 and applied. My girlfriends application was denied. Shes a doctor starting fellowship. I'm feeling like the dumps we were shown was just a way to leave us with overlook as a final option. Which by the way, if you are over 30 and a working professional, you don't want to be there. Its mostly collage kids from elite familys. The $500 will EVENTUALLY be refunded via a check in the mail, in 2 weeks!! Which honestly, im pretty skeptical we'll ever see that money again. If feel as though we were taken advantage of and am very disappointed. I'm personally very embarrassed. So, the the person you should call is Matt Gorman with Edge reality. 4 amazing properties were found for us in 2hrs. All with in a 5 minute drive of where we wanted to be and all pretty close to the dumps showed to us by the other agent I might add. Matt put us in touch Orysya who made time for us spur of the moment and we now have 2 amazing options. So, there ya go, avoid doing business with Boston city properties. And make use of Zillo. Another broker to contact would be Grayson Othman of Encode reality. Sincerely, Ian read more

Our experience with Boston City Properites should have a big sign on it... BEWARE!! It is a nightmare that is not over yet; they are in possession of our checks for over 12 THOUSAND DOLLARS, and we have no apartment. The apartment we found and were qualified for has been lost because of the unprofessional behavior of David Sibley. We have contacted the broker, Daniel Amodeo, and are still waiting for resolution of this issue. Please, do not use Boston City Properties. ADDENDUM: Today, March 28,2012, Boston City Properties returned our money. Thank you. read more

Wow, David Cividino was a godsend! I'm new to the Boston area (Dallas transplant) and was unfamiliar with the apartment-finding struggle up north... esp in Boston. When I first got here, I started off with a good ol' Craigslist search for something fast. What I found was an ad for a nicely furnished studio. (temporary rental) at a good price. I inquired and set up an appointment to view the unit. Once I finally viewed the property, I learned fast what a bait-and-switch is. Meaning: the unit in the Craigslist ad was gorgeous, but the actual unit was, how should I put this... crusty. I sucked it up and decided to stay, knowing it was short-term. Still not learning my lesson, my mind was still set to handle this my way. Craigslist may have failed me once, but that had to be a fluke. I just "knew" that doing my own online searches was all I needed to find the perfect pad. Broker fee? Not for me! Why pay someone to do something I am perfectly capable of doing myself? Right? Hours of searches turned to mind-numbing days. I'm talking **hundreds** of responses to CL ads, attaching a screen-shot of the ad to make clear that I was only interested in the unit pictured. Let's just say I still came up empty-handed. Of the few responses I got, the diff "landlords" kept insisting things like "This unit is not currently available for showing, however if you are interested, please secure the property with a deposit of (x amount of dollars)." I may not be from 'round these parts, but I wasn't going to secure squat, site-unseen! Finally, time was running out, and so was my tolerance for my "crusty" accommodations. After shrugging off friends' suggestions to use a broker, I changed my mind. Reluctantly. I started replying to broker ads on Trulia, Zillow, and all those more reputable websites. I replied to at least 10 or 15 different brokers' ads. Was it luck, or just good timing? Or is David Cividino just that amazing? He definitely hit a home run when he was the first to call, within about 15 min of my inquiry for a gorgeous North End studio on Hanover. His initial contact was prompt, professional, and friendly. He got some basic info from me (price, locations, pets, etc.) and was very open to answering about 2,435 questions I had. He gave me lots of information about how housing works in Boston, how using a broker works, and anything else I asked. Within a half hour, maybe less, I had a list of matching units in my inbox for my review. I saw the Hanover studio on my list and was ready to see it ASAP. I requested a showing, and by that afternoon, David had an appointment set to view the unit the next day! Imagine that: a *real* apartment that that I can *actually view* before wiring $$ to some scammer's offshore bank account? I'm so in! To give you an idea of how prompt David was, he'd responded to my inquiry by phone, emailed my custom search results, AND had a next-day appointment set to show the property BEFORE any of the 10-15 brokers ever even got back to me. Win! When the next-day appointment came, David met me on time and actually surprised me with a second *gorgeous* unit in the same building. I viewed both and everything was falling into place like magic. My gut told me to pounce on the pad of my dreams that instant, but I decided to try to be smart and not scoop up the first unit that I viewed. That night, I came home to a few automated replies from other brokers and set a few appointments, but I couldn't get that Hanover studio off my mind. I decided I was all-in and it was the one. David patiently walked me through the app process, and handled any negotiating. In Boston tenants have the option to negotiate rent?! Mind. Blown. Even with all his help, there was still the all-time-high anxiety of waiting to get approved. I'd never rented from a private company before (Only from huge corporate mega-complexes, no negotiating, the price IS the price). David was very reassuring, processed my paperwork quickly and made the whole thing as painless as possible. He kept me posted on any updates the entire time. By the next business day he had an answer for me. I was approved! Even after the checks were sent and the lease was signed, David still followed-up to make sure everything went smoothly and offered to pick up my apartment keys (I chose to handle that myself, but it was nice of him to offer) and checked if there was anything else I might need. I don't see myself searching for an apartment again any time soon (so in LOVE with my new studio!) but if I did, David Cividino's will be the first number I call. I know I've made this review super long, but I hope it's useful for someone else like me who knows nothing about how real the Boston apartment struggle is. read more

Essentially, the opposite of every other realty agency I've dealt with in the Boston area. The agency's listings tend to be much better than most of the junk on craigslist. They have a lot of listings for condos being rented out by owners. Their search system is great: very user-friendly and up-to-date. You tell them what your parameters are (price, bedrooms, neighborhoods, etc.) and you get a personal list of matching properties. The list gets updated every time there is a status change (rented, back-on-the-market, price change, etc.) so you know immediately if something you're interested in is no longer available. We worked with agent David Sibley and had a wonderful experience. David was friendly, courteous, helpful, and professional. He responded promptly to my inquiries and had great suggestions. He was able to set up a whole bunch of viewings for one day, and kindly drove us to our next appointment even though it wasn't through his agency. He tried to negotiate the price on a unit we liked but thought was overpriced. Unfortunately, the management wouldn't budge but David really looked out for us!. He's a broker whose fee I would GLADLY pay. read more

Today, I happily wrote Michael Rowe a check for the fee on my new apartment. Really - the money spent on the realtor's fee was well worth it. I couldn't have found this apartment without Michael's help (and patience!!). And Michael couldn't have been nicer. The other big benefit of Boston City Properties is their online program. It lists (and frequently updates) apartments that adhere to your preferences - and you can request showings directly through the website. It's very easy to use and, most importantly, takes much of the stress off the apt search. Highly recommend Michael AND Boston City Properties! read more

I had a friend from the west coast relocating to Boston and told her I would help her out with her apartment search although I quickly realized I was in for more than I bargained for so I did a bit of googling and found Boston City Properties. Their website was easy to navigate and had and extensive list of apartments in every part of the city. We were contacted by Chris Hanly who turned out to be a pleasure to work with. He knew the city inside and out. My friend wasn't too sure where to start looking and Chris' knowledge of Boston made everything much easier. It also took some of the pressure off me! He put us at the top of his priority list for the weekend my friend was here and did not stop until we found the right place. Once we found a place I was happy to turn my friend over to Chris in the process of securing the apartment. Chris made the process smooth and professional. I would highly recommend working with Boston City Properties, their agents are loyal, honest, and hard working. read more

I am currently a resident of Florida and am in the process of relocating to Massachusetts for work. My office is in downtown Boston, but I had to balance my budget and time to find a place. Enter Boston City Properties. I looked onlineand Boston City Properties had excellent reviews so I took the chance. I was several months out from moving, but my assigned realtor, Katie Crabtree was amazing. She fixed a filter for my commuting and budgetary needs, and I was able to review properties at my leisure. Their system lets you see the MLS (Multiple Listing Service) entry for the rentals, and links to maps so you can explore the area around the address. I was able to delete items I knew would not work just from the listing, and rate the remaining apartments on a 1-5 star scale. I was also able to request showings from within the portal, which I started doing closer to my proposed move. Of course, with the Boston rental market being what it is, more than half the places I marked for showings were gone, but there were still 4 available places (with another that was pretty much gone, but hadn't been pulled from the listing yet, so we went and looked anyway.) She had the day organized so we went south to north, and she even dropped me off at the airport after we were done so I could catch my flight back to Florida that evening. I swear Katie could read my mind from 1400 miles away. She knew what I wanted better than I did. I just went for my home-hunting trip this past weekend, and the second place we saw, I fell in love with. I was resigned to a small studio, with little space, and this was a 4 room apartment close to the T (granted, this particular stop will be closed for almost 2 years, but there's a shuttle), almost right next door to a library, and close enough to shopping and restaurants that I don't think I'll regret giving up my vehicle before the move. My commute will be about (Correction) half an hour (depending on how the T is moving) but I have books to read and mobile games to play so that should be fine. Katie called me this morning to let me know that my application was accepted by the property management company. I know there is still more work to go, but now I can finally start figuring out what to pack (I'll have so much space) and arrange the details for the actual move itself. Katie has made this part of my move as painless as possible, and has been a joy to work with. If everyone at Boston City Properties is as good as she is, it's no wonder they have the Yelp rating they do. I highly recommend them to anyone moving to Boston. They are worth it. read more

During my apartment hunt, I had signed up for their listings using their automated form on a Saturday. On Sunday afternoon, I received a phone call from one of their agents to talk about the kind of unit I was looking for. I really appreciated her enthusiasm as I was able to feel better about relocating (coming from the other side of the country). She told me to forward any Craigslist listings I saw that I might like in addition to the listings she was going to set up for me. I appreciate being offered all these options! While I was looking through her listings, she was able to confirm almost immediately that the properties I was interested in had something wrong with one of my circumstances (move in date, etc.) As time continued on, she gave me a lot of very honest feedback regarding my expectations of units being available that fit my criteria. Toward the end of my time using Boston Properties, I had called my realtor regarding a particular unit and she said she would look into it. I didn't hear back from her, so I called the other realtor myself and ended up working through her instead. After working with Boston Properties for a few weeks, my realtor told me she was going to start working on looking for a place for me. This confused me slightly because I thought she was already helping me from the first phone call she gave me. She then told me she was focused on other clients (and was still at the moment) but would finally start on me. That was a bit disheartening. While I understand that is the case, there was no reason I needed to know that I wasn't a priority. While I appreciate her honesty with my finding apartments, I ended up finding a realtor that worked better for me, and unfortunately, it wasn't with Boston Properties. read more

Jenny Robertson was excellent. I own a small 2 bedroom in Waltham and she rented it out for me in a matter of a week. She was thorough, communicative, and extremely helpful. She also fully vetted all the tenants and offered genuine and helpful advice. I recommend her and look forward to working with her again. read more

Agent Richard Lindquist I ended up deciding to list a rental with a family friend (you know how that goes) instead of Richard Lindquist. My agent reached out to Richard asking him to delete the listing. Richard called me and was very rude saying i should have called him as a man and ended the conversation with have a great life in a very disrespectful way. This was all uncalled for and not necessary. I was never rude to him and this very unprofessional. Richard also took my listing that I posted and copied it word for word. We signed no agreement. He performed the bare minimum. Terrible agent to list rentals with. read more

My husband and I worked with John Hollis for our move to Boston about 1.5 months prior to moving. In the weeks leading up to the physical search, he emailed us a couple of places that met our specifications (e.g. laundry in building), and we let him know which ones we were interested in seeing. We only had one weekend to look at potential apartments, and John did a great job of showing us places both within and outside of our budget in order to illustrate the quality and square feet difference. He had also found a few other places that he thought would meet our need, and one of these places ended up being our home! The search itself was pretty quick as John drove us around and ensured someone was always there to show the place. He was very accommodating when we requested to see additional apartments the next day, although we ended up going with a unit that we fell in love with one the first day. As a realtor, John was pretty experienced in pointing out things I would have overlooked: type of air conditioning, closest grocery store, closest T stops, etc. Overall, he was professional, honest in sharing his opinion, punctual, and welcoming; he even gave us a ride back to our hotel at the end of the day. Thank you John for all your help! read more

My wife and I have been planning an move to Boston from Seattle in just a couple of weeks, so we had a lot of fluid parts that had to come together just right. We needed location, price, space, and amenities that matched our lifestyle in Seattle. We connected with Bill Busiek at Boston City Properties and I wanted to share just how good our experience was. Bill knows Boston, and he took time to understand what we were looking for and more importantly, build a relationship with his clients - its a crucial, oft-overlooked step that can make all the difference in how much effort you invest in each other to reach the goal. He was also patient as we circled in together on which of the neighborhoods we should be taking time to focus our energy on. We worked together sharing leads from the BCP search engine, Craigslist, and other sites until we got a hit. Bill works very efficiently and confidently to get in front of opportunities, to share information, and most important of all, to close the deal. We landed on a property in Medford, and it had everything we had expressed we wanted in our new place. We would have not been as successful or as successful so soon without his help. We highly recommend choosing Bill Busiek if you are in a similar situation and need someone you can trust in town to help with your search. It was a 5-star experience from start to finish. read more

For Edward W. Edward did a decent job, but we did have a few concerns. We wanted to use Boston City Properties because it had good reviews and it was our first time as two young professionals + student moving into Boston. Edward was very quick to respond to our request, set a date for meeting us in Boston, and processed the paperwork ASAP. However after we created an application for the apartment and sent off the check, it was hard to get in touch with Edward and our transition to the listing agent was not a smooth one. Additionally, communication between Edward and the listing agent was not very clear because he told us we could not move in early whereas later on the listing agent said it was fine to move in early. For the broker's fee that we are paying, we expected better service and more reliability from the company and its agents. read more

I was extremely disappointed with my experience with Boston City Properties. The first agent I contacted here promptly stopped replying to my emails after a week and I was unable to get a hold of him again. The second agent, Ellen Mulder, I contacted seemed very knowledgable going into the process. I had to fly in from out of state to view apartments. Ellen then pushed my appointment back two days before I flew out to Boston, leaving me with a wasted day. I was able to find another agent, from a different company, to fill that time. She then emailed me a day later asking to return our appointment to the original slot, because someone had canceled on her. Clearly, I had been pushed aside for a higher commission and she was only interested again when that fell through. When we went to view the apartments, it became clear she had no clue what they looked like on the inside. The first apartment we entered stank of trash and rotting food and all of the bedrooms were locked. She continued to show us trashed undergraduate apartments, when I had told her three times we were graduate students. When I commented that the places we had seen weren't perfect, she snappily informed me that I would not find that, since I have a cat. In fact, I had seen 5 apartments better than anything she had shown me the day before. She continued to push apartments that were clearly trashed and not well maintained for the rest of the day. It became clear she does not normally show apartments to people in their young twenties, which is fine but Boston City Properties should have directed me towards someone that was more knowledgeable in the area. read more

I'm throwing down 5 stars for 2 reasons: 1) Boston City Properties has the best collection of up to date rental information that I've seen to date - if you've been searching on Google and found a bunch of BS rental websites with limited info and spent time scouring Craigslist, you'll appreciate this 2) Sarah Mooradian, our agent, was a rockstar. She was extremely professional and responsive; did a great job managing our expectations; and showed us a lot of great listings that met our criteria. If you're on the fence about using an agent and are unsure of the value - think about what it would be like to only spend your time seeing listings that met your criteria versus sifting through crap on Craigslist. read more

I can't say enough good things about John at Boston city properties. He took a whole day from morning to evening to show my girlfriend and I properties. He was very considerate of our budget and chose apartments that fit within our price range. We also have two dogs and he took on our apartment search no problem despite the limitations of the dogs. There was no pressure to sign anything, he simply wanted to do what was best for us and find us a place we loved. He's also a really cool guy to spend the day with - knows all of Boston and can make recommendations of places to visit eat and drink. All in all we had an awesome experience with John and Boston City Properties and I would highly recommend them for your real estate needs! read more

I had the pleasure to work with Ellen Mulder. Not only she went above and beyond during the entire process for my rental but she emailed me a week later to make sure everything went smooth. If you have a property to rent please be sure to contact Ellen Mulder! She is the best and makes the whole process smooth :-) read more

I contacted Boston City Properties based on the reviews and was connected with their agent Harrison. He was so helpful, and, even though he was unable to meet me with the day I was in town for showings, he connected me with his colleague Noah. I have nothing but great things to say about these guys. I saw 20 apartments in one day and worked with about 10 different agents. Noah and Harrison were the best agents and found me the best properties by far. And Noah helped me get settled in my dream apartment. These guys really went above and beyond and have continued to be supportive and helpful even after signing the lease and moving in. Plus they're amicable and easy to talk to. I wouldn't work with anyone else and would recommend everyone I know to work with these guys. 10/10!!! read more

Nicole Thomas is amazing. I had a challenging request for an apartment, and she was the only realtor who said it wasn't impossible. She was a joy to work with, was super responsive and personable, and simply made things happen. I would work with her again in a heartbeat (or when the lease is up). :) read more