The two front office women (dawn and the Jeanine) are so accommodating! I called looking to get in…read moresame day but not expecting them to be able to see me and to my surprise they worked me in!!!! I had surgery a couple weeks ago with a different surgeon and was having major pain everytime I blinked it felt like sand was in my eye. I had to bring my two little guys, 2yrs & 5yrs old so it was chaotic. The staff gave them both new toys to play with while I was being seen and were so kind. Then I was seen by Dr. Epstein and he was so thorough even tho he wasnt the one who had done my eyelid surgery originally. He did a quick painless procedure with post instruction on how to keep my eyelids healthy and stye free and instantly my eye felt better. I am so grateful for finding this gem! One of the staff members recommended a beautiful park in downtown Ashland and was so wonderful. Great experience. Hope I don't have to go back but recommend everyone using them. Caring, experienced, efficient and kind dream team.

Reminds me of buying a new vehicle, where they go back and forth between the front desk and the…read morebilling department to attempt a "good faith estimate" or just to provide an answer to a question. The billing department was dishonest and misleading about billing during scheduling of my appointment, arriving for my appointment and leaving after my appointment--I asked numerous times and they were deceptive. Prior to the appointment, I told the billing department my insurance would not pay for an eye exam, as I know my insurance well, and they assured me the insurance would pay for the exam but not the refraction. Two weeks after the appointment, I received a bill for the entire service. The Siskiyou Eye Center is a perfect example of what is wrong with healthcare--you are a $$$ to them. Avoid this place, especially with so many other great choices in the Rogue Valley, like Artisan Eyeworks in Ashland or Medical Eye Center in Medford--they are professional and honest about services and billing. If you suspect misconduct in billing by your healthcare provider, you may contact the Oregon Division of Financial Regulation 888-877-4894.

I am so extremely pleased with the expert care I receive from Dr. Adam Aufderheide and the staff at…read moreRetina Care Center. Dr. A. has a great big heart combined with tremendous expertise and experience. I have a challenging set of eyes. I began developing myopia in the third grade (and I'm 74 now). It got up to 10 1/2 dpt in one eye and 11 dpt in the other. That's a lot of myopia. In the mid-80s an ophthalmologist told me that radial keratotomy was the safest procedure I could have to correct my myopia. I think he told me what he believed to be true but, unfortunately, I ended up with possibly more scar tissue on my cornea than anyone in the world. Scar tissue impairs one's vision because when you're looking through scar tissue things are distorted. It did correct my myopia but the problem then became distorted vision due to scar tissue Arrrrgh. I worked with it because what else can you do? I developed really dark cataracts, which were corrected by Dr. Matt Oliva at Medical Eye Center. Because of other challenges with my eyes, my cataract surgery was more complex than what is typical. I got a very good result. Later I developed macula or myopial degeneration in my left eye. Dr. Oliva referred me to a retinal specialist in Medical Eye Center. I then began receiving what I would call assembly line medicine. They would switch doctors out on me, change my appointments with no warning and, ultimately, one of the technicians refused to use saline solution after I received a shot in my eye for macular degeneration. That did it! I asked friends for referrals, which is how I found my way to Dr. A. All of the referrals recommended Retina Care Center and Dr. A. Every word I was told has proven to be true. I have worked with Dr. A. for almost a year since I left Medical Eye Center because I felt I was not receiving good medical care. I certainly receive outstanding care here with Dr. A. and everyone else I've worked with. I love these folks!!!

I would like to thank Dr. Lisa Leishman and the entire Retina Care Center team for their excellent…read morecare, efficiency, and compassion in handling my husband's retinal detachment. Out of the blue last year he suffered a macula-off retinal detachment because of a tear on the far outer edge of his eye. He had never experienced any vision problems prior to this, so when he started to see extra floaters in his right eye he thought perhaps it was stress-related. About a week later his vision started to get blurry and he was seeing a dark curtain coming in from the corner of his vision. We went to our optometrist who literally immediately sent us to Retina Care Center. It was late afternoon on a Friday (of course!) but the team stayed to receive my husband's case. Both Dr. Leishman and Dr. AufderHeide examined his eye and finally found a tear on the far outer edge. Vitrectomy surgery was scheduled for the following morning and was performed by Dr. Leishman. It was completely unexpected and a scary time for both of us, but the whole RCC team was just so helpful, professional, and positive throughout. His recovery required being face-down for many weeks, and Dr. Leishman made herself available by phone at all hours to answer questions and guide us through all the uncertainty during that time. It turned out my husband needed a second surgery two months after the first one, so our lives were upended for a good six months... but the RCC team is such a well-oiled machine that everything was handled so smoothly with both surgeries at Ashland Hospital and then all the way through what seem like endless follow-up appointments as they kept very close tabs on the healing process. It has been one year since the second surgery and thankfully his eye is holding up well. He now has a much stronger prescription for his glasses, and still sees a few persistent "pepper" floaters, but otherwise he is seeing just fine. We feel SO fortunate that we ended up in Dr. Leishman's care -- and "care" is the operative word, she is very kind and clearly cares about her patients and ensuring the best outcome for them. Thank you, Dr. Leishman, we are eternally grateful to you and your team!

All from the physicians to the support staff are the nicest people I've encountered in a…read moreprofessional setting.

Wonderful care with a skilled, compassionate staff. Everyone seems to know how to accomplish every…read moreprocedure! Incredible

I was relieved when I had to be seen by a retina specialist specialist. They are awesome from the…read morethe staff, Dr Gill. My vision is so bad. I found that it can improve. Super nice, compassionate, grateful. Very good MD. I'm older and never had a better Dr

From the owner: We are located in Medford, Oregon in the Rogue Valley, and are dedicated to bringing our region the…read morebest in retina eye care and surgery. We use state-of-the-art lasers, injections, and therapies in a compassionate and efficient environment. We also offer same-day evaluations, diagnostics and treatments.

The doctors are great--I have absolutely no complaints about them…read more My issue is with the billing department and front office staff. I was effectively dismissed from the practice because of a $45 copay that went unpaid for more than 90 days. When I called to schedule an appointment with my eye doctor, the front desk told me that my account had been sent to collections and that they could not--or would not--schedule me. I was told I was no longer allowed to be seen by the practice. For context, I had been a cash-pay patient for more than 10 years because I did not have health insurance. During that time, I paid thousands of dollars out of pocket for treatment of uveitis, an ongoing eye condition that is causing vision loss in my right eye. When I finally obtained insurance and used it for the first time, no one informed me that I had a $45 copay. The bill went unpaid for over 90 days, and apparently that was enough to have me sent to collections and dismissed as a patient. I contacted the billing department to resolve the issue. They could not tell me which collection agency had the debt, and they would not accept my $45 payment directly. Frustrated, I left $45 cash at the front desk and left. Two months later, while still experiencing a significant flare-up of my condition, I called again to schedule an appointment. I was told I still owed money, that my account had been sent to collections, and that I had been dismissed from the practice. There was no record of the $45 cash payment I had left. I can't help but wonder whether my doctor is aware that a long-time patient with a serious eye condition was turned away over a delinquent $45 copay, that was paid.

While I have had good experiences at this location, today was another story. Check in was fine,…read moreinitial eye tests were fine, then they stick you in a room for 40+ minutes with no communication or checking in on the patient. Nope, the staff just puts you in a room, shuts the door and that's it. Good luck with your wait time. I went out to check to see if they forgot about me after almost 45 mins or what the excessive delay was and I was told that I need to be respectful. I did not raise my voice or swear. I just inquired about the delay and that this is uncomfortable and frustrating. Don't make it my issue that you cannot treat your patients in a timely manner. I will say their Manager Daniel was a pleasant surprise. He listened, was empathetic and stated that someone should be communicating when there are excessive wait times. His future is bright!

I Love the staff they are kind and respectful. The Eye…read moreSurgeon Dr. Oliva did a corneal transplant and it is still living and doing well, after 2 previous tries from a different place in California by their eye surgeon, which both failed within 30 days. My new one was transplanted by Dr. Oliva on June 4th, 2024 still going strong 6+ months Later. I feel very grateful to have such a skilled professional working on my eyes. My eye journey will continue for as long as I can see. I will add a new Dr. in the Medical Eye Center for my Glaucoma. We are scheduled to meet soon. Happy to be with such wonderful people!! Sweet Lee LoveS

I thought this place was efficient and a good place to go. Today I'm seriously questioning that. My…read morefriend had heart surgery in February. He was seen at the medical Eye Center in May and found that he needed cataract surgery. We needed to do that after the six month mark from the heart surgery. So we made an appointment in August one week after the six month mark. The morning of our appointment in August they called and canceled it because we need a clearance from the doctor. I don't know exactly why is it that we could not have been told this in May, June or July? Why so cavalierly waste our time over something that they knew ahead of time they needed? It's not respectful it's not efficient and it's definitely no way to treat people.