MUST READ... A complete waste of time…read more We ordered NEW LENSES and frames. Somehow, one of their fine PROFESSIONALS forgot to order the NEW LENSES. So, we sat in their waiting area for one hour and thirty minutes anticipating getting the NEW LENSES and frames. To find out... OOOOPS, nobody ordered the NEW LENSES. Three to four weeks without glasses, and now we have to wait longer due to some idiot not doing their job right the first time. So I am sending Eyecare Associates of Southern Oregon TWO GIANT SIZED MIDDLE FINGERS. Here are the scratched lenses that were supposed to be replaced. This place is beyond pathetic

I've been seeing Dr. Mitchell, for years now. Dr. Mitchell, does a thorough job on my eye exam. And…read morethe staff is always a joy to work with.

This office is truly exemplary! Dr. Brown and his staff are amazing. Friendly, proficient and…read morerespectful of your concerns and your time. Today I had the most extensive and thorough exam I've ever had! Dr. Brown takes his time during the exam to make sure you are comfortable, not rushed and that you understand exactly what is going on. I was shown the photographic images of my eyes as he explained what we were seeing. I have some issues with my retinas that he was able to show me where, and what was happening with them. He was reassuring to me as I had concerns from a prior diagnosis done at a large local eye center where I felt "herded" through and dismissed. This office is so kind, personal and caring. I wish I'd found them years ago! I highly recommend them!!!

My first experience with this office and I was impressed. Dr. Brown is friendly, thorough, and a…read moretrue expert. Easy to have a dialogue with about your history. I was referred by a friend and he is one of the best I have been to. Equipment is state of the art and provides complete information on your overall eye health. His staff is friendly and easy to work with.

The doctors are great--I have absolutely no complaints about them…read more My issue is with the billing department and front office staff. I was effectively dismissed from the practice because of a $45 copay that went unpaid for more than 90 days. When I called to schedule an appointment with my eye doctor, the front desk told me that my account had been sent to collections and that they could not--or would not--schedule me. I was told I was no longer allowed to be seen by the practice. For context, I had been a cash-pay patient for more than 10 years because I did not have health insurance. During that time, I paid thousands of dollars out of pocket for treatment of uveitis, an ongoing eye condition that is causing vision loss in my right eye. When I finally obtained insurance and used it for the first time, no one informed me that I had a $45 copay. The bill went unpaid for over 90 days, and apparently that was enough to have me sent to collections and dismissed as a patient. I contacted the billing department to resolve the issue. They could not tell me which collection agency had the debt, and they would not accept my $45 payment directly. Frustrated, I left $45 cash at the front desk and left. Two months later, while still experiencing a significant flare-up of my condition, I called again to schedule an appointment. I was told I still owed money, that my account had been sent to collections, and that I had been dismissed from the practice. There was no record of the $45 cash payment I had left. I can't help but wonder whether my doctor is aware that a long-time patient with a serious eye condition was turned away over a delinquent $45 copay, that was paid.

While I have had good experiences at this location, today was another story. Check in was fine,…read moreinitial eye tests were fine, then they stick you in a room for 40+ minutes with no communication or checking in on the patient. Nope, the staff just puts you in a room, shuts the door and that's it. Good luck with your wait time. I went out to check to see if they forgot about me after almost 45 mins or what the excessive delay was and I was told that I need to be respectful. I did not raise my voice or swear. I just inquired about the delay and that this is uncomfortable and frustrating. Don't make it my issue that you cannot treat your patients in a timely manner. I will say their Manager Daniel was a pleasant surprise. He listened, was empathetic and stated that someone should be communicating when there are excessive wait times. His future is bright!

I have been a patient of Dr. Smith's since 1986 and though I have since moved to California, I make…read moresure to journey North of the border every year for an annual eye exam. He put me in reading glasses when I was a kid to strengthen vision through vision training (which I still wear though the RX occasionally changes) and to this day, I still have 20/15 (yes, better than 20/20)! He's seen members of my family, extended family and friends for years. He is compassionate, a true medical professional and takes your eye health very serious - and he has quite the sense of humor! It is a small, single doctor private practice but I feel better going there than a big box store where they just want to make a buck. I recommend him to anyone looking for an optometrist or with eye care issues.

Dr. Smith gave me a VERY thorough exam, that I was totally happy with!!!! After moving away from…read morethe area 8 years ago, I'd returned to find my previous Dr. of Optometry, to have passed on a few years prior, leaving me without..... Had been looking for over a year till I found his website. Searching the internet, I was impressed by Bison Vision Center's website, on how Dr. Smith acquired the name of his center! Guess that sparked my curiosity, and feel I was blessed to have been drawn to him for examination and treatment! My wife and I both Loved the decor and artwork!! I've found a GREAT dr. again!!

Because there are two Yelp listings for the same practice, I want to begin by pointing out that…read morethis is the same as Dr. Kenneth Loftus' practice. I want to add a full-throated endorsement of Dr. Loftus' abilities and professional manner. I have a long history of being disappointed at the optometrist's because I have a difficult prescription. Even if they get it right, the lenses often come back with issues that make them unusable. This has become especially problematic in the past 15 or so years, with all the new new materials they use to slim down lens thicknesses. I had several visits with Dr. Loftus, both for a new eyeglass prescription and for new contacts. I just received my eyeglasses yesterday and they're PERFECT. It's been a long time since I got good lenses on the first go and I am really enjoying them. Additionally, I'd like to mention that the office staff are competent, efficient and friendly. I opted to bring in my old Dunhill frames for my new lenses. This was not a problem either! The lens makers did a good job - they're not metal frames and could have easily cracked as they're over 30 years old - well... they're just fine too and I am wearing them now. Just like old times. Now I get to look just like I did in the 80s! Well, not really, but I can't blame Dr. Loftus for that. See Dr. Loftus and you will see better!

Friendly, detailed eye exam. Good explanation of what was being done. No pressure to buy glasses.read more

Matt, his wife, and his entire crew are truly classy individuals. There is NOT any better…read moreoptometry center in the Valley: I could run through them as I've been to many, and most have major flaws. Some have gone corporate, some don't have inventory/frame choices, some cater to women and not men only, some have horrible customer service and when you go in they make you feel like you are a burden to them. None of these things apply to Advanced: I have NEVER experienced such great care. Advanced wants to get it right for you and they will--that's their promise and they live up to it. Additionally, they are fun people to work with. I love their extremely broad choice of styles. I've also had some issues with my frames after I totally crushed them when they fell out of my bag, and they were able to fix them on the spot. They also are really great about living up to warranties and getting that sorted in a timely manner. I highly recommend these folks for a great small business in the Valley that gets it right on all levels!

I had an eye appointment scheduled with this office, but it was canceled after the practice decided…read moreto dismiss my entire family. The office informed us that the decision was made after my wife posted an honest review about her experience. I was never given the opportunity to be seen, and my appointment was canceled even though I had done nothing wrong. It was disappointing to have my care affected because a family member shared feedback about her own visit. Canceling an established patient's appointment under these circumstances was frustrating and forced me to start over with another provider, delaying my eye care. I believe patients should be able to leave honest reviews without worrying that they or their family members will lose access to care. Based on my experience, I cannot recommend this practice. Patients deserve to be treated fairly, even when they express concerns or criticism.

I ordered a pair of glasses today and had a great experience from start to finish. The decor and…read moreatmosphere is sophisticated and peaceful. Mary was absolutely wonderful. Best of all, I'm thrilled with the glasses I selected.

I do not have vision benefits anymore so I called before I scheduled an appointment to ask self pay…read morepricing and was told it would be $175 including the addition of the Retina scanner for contact lens exam. This was fine for me so I went through with the appointment. When it came time to check out I was actually billed $228, when I mentioned I was quoted something much different over the phone, I was told there was nothing they could do and that they don't know who would have said that (which is weird to me considering how small the clinic is). They either need to do a better job coaching their front office staff, or they need to honor what customer has been told to avoid other unfortunate discrepancies resulting in lost clients.

The two front office women (dawn and the Jeanine) are so accommodating! I called looking to get in…read moresame day but not expecting them to be able to see me and to my surprise they worked me in!!!! I had surgery a couple weeks ago with a different surgeon and was having major pain everytime I blinked it felt like sand was in my eye. I had to bring my two little guys, 2yrs & 5yrs old so it was chaotic. The staff gave them both new toys to play with while I was being seen and were so kind. Then I was seen by Dr. Epstein and he was so thorough even tho he wasnt the one who had done my eyelid surgery originally. He did a quick painless procedure with post instruction on how to keep my eyelids healthy and stye free and instantly my eye felt better. I am so grateful for finding this gem! One of the staff members recommended a beautiful park in downtown Ashland and was so wonderful. Great experience. Hope I don't have to go back but recommend everyone using them. Caring, experienced, efficient and kind dream team.

Great place if you like being treated like a number. They had the details of my visit wrong and…read morewanted to dilate my eyes. I was just there to get a cyst removed from my eyelid. Was taken in to a room and once again had to ask me all the information I had just given to the receptionist. Then they wanted to give me an eye exam. I had just had a full examination a couple months ago. I told them I was just there to get a cyst removed and that doesn't require an eye exam. They insisted. I walked out. Is that an insurance scam thing so they can charge more?

Bridgette is the most unprofessional technician/customer service rep ever. She does not work well…read morewith customers. There was no welcoming greeting of any kind. She's very harsh and rude. She seemed very agitated towards me as a customer when I merely asked questions about the company policies. She gets extremely defensive when asked why she was so harsh. Then requested she have someone else help me as a customer. Fawn was delightful. In fact everyone else was a delight who works here. However, having someone like Bridgette as a technician/customer service rep working for this company is a bad decision. It makes the company look very unprofessional and rude. This is not how I expected my eye appointment to go. In fact the next customer that was called into get their exam done, Bridgette greeted her with a smile. This tells me she's that much more unprofessional. Every customer deserves to be treated with kindness and feel welcome. Especially one that asked questions about company policies. Very disappointed to say the least. Choose better technicians for your company.

First off- the staff were nice and polite. I honestly think they try to help and hopefully our…read moreexperience is not the norm. But, after trying to get new contacts for my son for over 5 months, I don't think we will be back. There was always some sort of issue, error, mistake, etc that had us coming back every few weeks just to get the right samples for him to try. Nearly 6 months after his initial exam we finally were able to get exactly what their doctor said he needed and moved forward on getting his order for the year taken care of. From being put on hold for over 20 mins, to given wrong information, wrong trial contacts ordered and follow up calls on items we already picked up - our 1st experience here gave us the impression that this place is one hot mess.

Brought my husband for new glasses. And it was a great…read moreexperience Great patient service Every service and question we needed was meet. And the Optician was so helpful in every way! Got the right vision care!

It has taken me a while to write a review. This experience is a few months ago. I'm super thankful…read morefor the care and responsiveness given to my situation. I have low vision and can't work without my glasses. An afternoon before my shift began, my frames broke. I called and asked if they could fix or replace and let them know I had work that day. Within 45 minutes, I had left home, gone to Clair Horn, they gave me loaner frames and I was on my way to work. Thank you to the caring and quick staff at Clare Horn!