Wish I could speak on Dr. Hsu however I never got to see her…read more Office doesn't answer phones, when I got frustrated and left an unkind message on my end, which I will admit wasn't my finest moment, I finally got a call back. They were however more concerned about the message than the medical care needed, stating they always answer their phones. Being more concerned about addressing the not answering phones comment than the actual medical emergency really says a lot about the staff. And they really don't answer phones because not even the insurance company was able to get through to them. Guess I really touched a sore spot there. Dr. Hsu should consider getting new staff unless this is actually a representation of her as a professional. But I've never actually been able to see her so I can't speak on her as a doctor. Such a shame. Update: I called multiple times so yes I did leave a voicemail with my information. Not only did I spend all morning trying to get a hold of you, but my insurance company tried too. They were met with no response as well and were very concerned that they changed my PCP immediately. When I got a call back it was because I upset you and I was never asked what medical support I needed. I was met with a "we always answer our phone, what do you mean?" So of course I was upset because I finally get a call back and it's regarding my comment. By this point, I had already changed my PCP and got an appointment for my medical situation. So, yes, I no longer needed your services. Regardless, I hope you can do better by your current and future clients. If you are unable to met demands it might be time to hire more hands or get a better system. My experience doesn't need to be everyone else's.

Dr. Hsu is a doctor's doctor. She's smart, warm and has a passion for medicine and a passion for…read moretaking care of her patients. Highly recommended and she's got a strong following of other doctors and RNs who go to her as their primary care doctor. I can't say enough nice things about her and her staff. They're extremely helpful and efficient and return phone calls when you need them to answer a question or concern. Her office is like a Beverly Hills office in that it's a beautiful office and you'll walk in looking for the Nordstrom's piano player. It's that nice and extremely clean. Trust me you'll love Dr Hsu and her great staff.

This rating is for Dr. Ryan only. She is excellent. However, the front office staff is rude, loud,…read morechomping on gum, and talk about patients behind their backs. If it weren't for Dr. Ryan being such a caring doctor, I'd find someone else. The staff gives the first impression, and I'm underwhelmed. I've worked in medicine 40 years, and if I behaved like these staff members, I would have been fired.

I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

Dr. Frischer has ALWAYS been the Best Physician!! When he started his practice in Downey many years…read moreago at Gallatin Medical Group he was my father's Physician. Then he opened his Own Practice and became my Family Physician (all my adult children's Doctor as well.). Now, his daughter has been in this practice for several years as well. They have a couple of additional doctors on staff too. The office is organised and receptionist are courteous. I'm so glad we have them locally .

Excellent... he is always answering your questions.. and take fallowing steps by step what I need…read moreto found my cures for my pain..

I have had many positive visits with Dr Golden, ive been very impressed by the time he spends…read morehelping you understand and explain what is happening. Office visits have always been very prompt without excessive wait times, I feel very positively about recommending him to friends and family.

Awesome Doctor, always very concern with his patients. His bedside manner is impeccable. He has a…read morelarge panel of patients, so it's a wait to get an appointment. He is very detail oriented!

Great Doctor and nurses, they fully listen to what you are feeling and give you the time too. Great…read moreexperience with this office, front desk also great customer service.

I was so stressed out there I was there to take care of you complete I've been here for so many…read moreyears and he always been there for me

Superb doctor!! His knowledge of modern medical practices is unbeatable. He takes the time to…read moreexplain everything, and you walk away feeling confident that you're in good hands.

Dr Leoni is hands down the best Doctor around. He cares about people and makes himself available…read moreto all of his patients. I sincerely appreciate the follow ups and concerns with my health.

I feel very blessed to have Dr. Daisy Guevara as my primary Doctor She is so caring and such an…read moreexcellent Doctor everytime I call her office with a problem She always calls me back and She has always been very pleasant and answers all my questions .I highly recommend her ,She is my Home base Doctor and I always have admired her bedside manners and all the wonderful care provided to her patients.I feel very honored and bless to be her patient.

This has been and continues to be a disturbing and stressful experience. My mother, who has…read moredementia and is an active patient under Dr. Diana Hsu's care, was left without essential medications during a transition to a neurologist. Both neurology offices confirmed that providing a temporary refill is standard practice for primary care physicians in this situation. Despite this, Dr. Hsu refused to refill the prescriptions, stating it was outside her specialty--leaving her own patient without medication. We were forced to escalate through insurance and go to urgent care to obtain medications that are routinely managed in primary care. In addition, our experience with the office staff was extremely frustrating. We often encountered confusion around basic insurance and care coordination questions and had to repeatedly follow up ourselves to move things forward. This added unnecessary stress during an already difficult situation. For a vulnerable patient with dementia, this lack of continuity of care and coordination is extremely concerning and raises serious ethical concerns, as going without necessary medication places a dementia patient at risk. This experience raises serious concerns about the standard of care being provided, especially for vulnerable patients such as those with dementia, where continuity of care is critical. Due to the seriousness of this situation, we will be reporting this through appropriate regulatory channels. Patients should be aware of how situations like this may be handled. We are immediately seeking a primary care provider that ensures appropriate and consistent care moving forward.

This has been and continues to be a disturbing and stressful experience. My mother, who has…read moredementia and is an active patient under Dr. Diana Hsu's care, was left without essential medications during a transition to a neurologist. Both neurology offices confirmed that providing a temporary refill is standard practice for primary care physicians in this situation. Despite this, Dr. Hsu refused to refill the prescriptions, stating it was outside her specialty--leaving her own patient without medication. We were forced to escalate through insurance and go to urgent care to obtain medications that are routinely managed in primary care. In addition, our experience with the office staff was extremely frustrating. We often encountered confusion around basic insurance and care coordination questions and had to repeatedly follow up ourselves to move things forward. This added unnecessary stress during an already difficult situation. For a vulnerable patient with dementia, this lack of continuity of care and coordination is extremely concerning and raises serious ethical concerns, as going without necessary medication places a dementia patient at risk. This experience raises serious concerns about the standard of care being provided, especially for vulnerable patients such as those with dementia, where continuity of care is critical. Due to the seriousness of this situation, we will be reporting this through appropriate regulatory channels. Patients should be aware of how situations like this may be handled. We are immediately seeking a primary care provider that ensures appropriate and consistent care moving forward.

Be wary. Huge misdiagnoses from Venugopal, and prescribing potent medication to a 1-year old. I…read morerecommend retiring Dr. Venugopal. My daughter had rashes through out her body, and without even looking in her mouth (key), he diagnosed her with chicken pox. Not only that, but he prescribed a high percentage of hydrocortisone ointment to use on her face. Thankfully we refused to give her the ointment after suspicion, and took her to the ER. It turns out, with a simple look in her mouth, it ended up being HFM (hands foot mouth) disorder. And the physician there told us not to use the dangerous dose of medication Dr Venugopal prescribed. I wouldn't recommend him. Sadly, the only two decent pediatric physicians in this network are him and Dr. Kato, and both have there concerning flaws. I'd rather pick Dr. Kato, who only prescribes antibiotics used in the 80s, than mr dangerous misdiagnoses. On a side note, Dr Venugopal's nurse is nice.

3rd location's a charm…read more.. One of my favorite and no hassle places is Minute Clinic, and I go there whenever I need to. Unfortunately, they closed at 5:30pm, and did not take me in for the reason of my visit today even though they stop seeing patients 15 mins before and I had arrived 30 mins prior to close. Oh well. I then went to my normal Pioneer Group urgent care location in Long Beach, and they had a sign on the door stating they were CLOSED... I experienced some issues with the security officer there also... Finally, I came to the Pioneer Group Downey location... they were open!! Thank goodness. You don't know how overjoyed I was. I signed in, everything was a breeze. They called my name after about 2 mins and I was SEEN by the doctor immediately. She gave me a prescription and I am on my way to wellness. After 3 hours of driving around to see the doctor, I'm so tired but relieved of my frustration. Thank you for the rapid turnaround. I didn't expect to be seen so quickly! I hope to be well and not have to return again.

I am a patient at this location and I have had most of my care with Perales the PA and also have…read morehad telecoms with Dr. Rodriguez and I have had nothing but great quality care. Perales has been great from day one with my care and always taking her time during every visit to answer any questions or concerns. She is amazing and efficent. All of the staff from the front office to the back office are also amazing. They are always welcoming, professinal and helpful. I am so happy that I finally found just great quality care, it makes all the difference!!

This formal complaint to document a series of severe failures by your office that resulted in the…read moreinterruption of life-sustaining medication, unnecessary patient distress, and improper handling of pharmacy coordination and insurance requirements. This complaint concerns both process failures and staff conduct. On Monday morning, I contacted your office to address the urgent need for a prior authorization and refill of my prescribed medications. These medications are medically necessary for my survival--specifically insulin--and are not discretionary or available over the counter. During this call, I spoke with Josephina, who assured me that she would immediately contact the mail-order pharmacy, ensure the authorization was processed, and follow up with me. She explicitly stated that the matter would be handled and that I would receive a return call. None of these assurances were fulfilled. After two days passed with no medication, no confirmation, and no follow-up, I contacted the office again to request a status update. During this call, Josephina admitted that she had contacted the pharmacy a limited number of times and stated that she was "too busy" to do so on the day of my follow up call. This admission was delivered without apology or acknowledgment of the seriousness of the situation. At this point, I had already spent 48 hours in limbo regarding medication required for my survival. It is critical to note that I had clearly explained to Josephina that the mail-order pharmacy cutoff time was 12:00 PM, that insulin shipments could only occur Monday through Wednesday due to overnight shipping requirements, and that failure to meet this window would result in further delay and risk. Despite this information being clearly communicated, no action was taken. By the time I contacted your office again, I had been without insulin for approximately 26 hours. During my subsequent call, Josephina again stated that the issue would be resolved and that a coworker would send the medication to the mail-order pharmacy. I waited an additional two hours. When no confirmation was received, I contacted the pharmacy directly. At that time, Wanda, a representative at the mail-order pharmacy, informed me that only one medication was on file--and it was not insulin. At this point, Wanda remained on the line with me while I contacted your office again to resolve the discrepancy. During this call, I interacted with both Josephina and Araceli (Office Manager). The conduct I encountered was hostile, dismissive, and unprofessional. Despite being informed--by both myself and the mail-order pharmacy--that the insulin prescription had not been received, I was told the issue had already been "taken care of. " This assertion was demonstrably false. I had in my possession: Digital receipts from the mail-order pharmacy reflecting my visit and medications The mail-order pharmacist actively on the call Time-stamped confirmation from the pharmacy showing that insulin had never been received. My partner and the mail-order pharmacist were present for and witnessed the entirety of this conversation. Eventually, your office staff acknowledged that the initial prescription had been sent to the incorrect pharmacy. Rather than correcting this error, the situation was further compounded. Instead of properly resubmitting the prescription to the mail-order pharmacy, your office contacted a local retail pharmacy. My insurance does not cover retail fills for this medication, a fact that was clearly explained. I should not that the local pharmacy called to tell me directly. As a direct result of this action: The medication could not be dispensed. The retail pharmacy placed a hold on the prescription. My account was flagged for suspected fraudulent activity due to attempts to refill a mail-order-only medication at retail. When I relayed this information to your staff--while the mail-order pharmacist remained on the call and provided verifiable timestamps--I was met with further defensiveness, deflection, and what can only be described as active attempts to shift blame rather than correct the error. At no point did your office take ownership of the mistake. At no point was there a meaningful attempt to immediately rectify the situation. Instead, one error was compounded by another, resulting in nearly 72 hours of medication interruption, unnecessary escalation with pharmacies and insurance, and significant emotional and physical distress. I approached this situation calm, collected, and focused on resolution. I did not create this problem. I simply asked for a remedy. Your office chose deflection over accountability and escalation over correction. This complaint is being formally documented. If this matter is not addressed appropriately, my next steps include filing complaints with the Better Business Bureau, consulting legal counsel, and submitting reports to relevant regulatory and labor oversight bodies in California.