Very poor service. running big scam. I found front desk gives estimate without consulting doctor…read more Dentist also charged for bone grafting Dental code D7953 a bone replacement graft for ridge preservation and Dental code D7956 represents "guided tissue regeneration, edentulous area - resorbable barrier, per site Also Gave me same charge for molar. Per another dentist molar removal does not require above two procedures for molars as no implants needed. Dentist surgery was unclean-. Surgeon performed above two procedure in 3 minutes charged me $300+360=660

I made it very clear that I only wanted a simple cleaning that my insurance covers 100% twice a…read moreyear. I confirmed this multiple times, including at the appointment. I stated that I would not agree to anything that required out-of-pocket payment and that I only wanted what was covered under my annual check-up. When they suggested taking X-rays, my husband declined and said he only wanted the cleaning. She told to my husband the X-rays would be fully covered by our insurance and that we would not have to pay anything. However, after I was seated in the dental chair, a coordinator came in and said the total treatment cost would be over $2,000 and that I would need to pay $350. I clearly repeated that both my husband and I only wanted the simple cleaning covered by insurance. They acknowledged this, and we both received only the simple cleaning that day. Two weeks later, the office billed my husband $948 for services not covered by insurance--specifically the X-rays the staffs had told us were fully covered. The office also charged me $88 for "oral hygiene instruction." Instruction? During the visit, the dentist asked when my last cleaning was, and I said four months ago. She mentioned inflammation but didn't identify a cause. I told that I have diabetes and would follow up with my primary care doctor, but that for that day I only wanted the simple cleaning covered by my annual check-up. I believe this billing situation is extremely dishonest. I clearly stated multiple times--when making the appointment, during the visit, to the dentist, and to the coordinator--that I only wanted procedures fully covered by insurance. Yet I still received these charges. I would like to ask: if a dental office says X-rays are fully covered and proceeds with them, but later claims they are not covered, is the patient really responsible for paying the full amount? I also want to know if anyone else has experienced something similar with this dental office.

Everyone is very friendly and they do a great job taking care of your teeth. Clearly very thorough…read moreand use updated technology to diagnose any issues. Shoutout to Zainab and Cydnee at the front desk for being especially helpful!

The dental care at this clinic is fine, but the office has issues with record keeping. I paid a…read morebill by check and Smiles cashed the check on May 20. It is now August and I keep receiving reminders to pay a bill that I have already paid. I called the office to confirm that their records are showing that I have paid and they said I have, but why am I still receiving bills? I also canceled an appointment for this month by phone, but got a reminder for it by text.

First of all, I am scared to death of the dentist !! However, Dr David Babbington puts you at…read moreease, explains everything he is doing and makes sure you are at ease at all times. His work is remarkable. He is so professional and caring, I wish all Doctors were like him. His hygienist are fabulous and the staff up front are fantastic !! Highly recommend LEGACY DENTISTRY of VIRGINIA

So my stubbornness finally gave way and I had to find a new dentist. Aimee was fantastic!!!!! Dr…read more Babbington was so terrific! I am picky and have super high standards!! So to wow me at a dentist office is amazing. Thank you for making me a believer again. We will see you in 6 months.

I visited this practice in Aldie for treatment, and the office staff provided me with a treatment…read moreestimate. I specifically asked them to obtain pre‑approval from my insurance, but I was told that they had checked my benefits and everything was "good to go." At every visit, they required full payment upfront without waiting for an EOB from the insurance company. I paid all charges in good faith. Now, after completing treatment, they have sent me an additional bill claiming that insurance did not cover my treatment. This is completely opposite of what I was told during my last phone conversation with their staff, when I was assured that I had no remaining balance. I feel misled and taken advantage of. The office staff member I spoke with was also rude, which made the situation even more frustrating.

I have to say that the experience in the past has been good close to 3-4 starts. However, the fact…read morethat they only have one hygienist in the practice and that it can take usually 4 months to book appointment is not a good professional level of service with a practice in four locations. The office experience is acceptable, nothing exceptional but adequate. I have received care multiple times and it is usually a solid level of care, but booking an appointment is a nightmare.

Reston Family Smiles was recommended to me by my endodontist, and it was an excellent…read morerecommendation. After two root canals through crowns, both teeth needed attention from a general practitioner, and Dr. Dee and her staff were fantastic. I was concerned I might have to replace the crowns, but Dr. Dee, after her exam, informed me all that I would need were permanent fillings, and she and her assistant, Ms. Sincere, went right to it. It was easy, painless and very quick....I was out in less than 45 minutes and all has been well since. Both Dr. Dee and Ms. Sincere were friendly, relatable, and very fun to be around. It made for a comfortable engagement. The way they engaged was professional and I never doubted their skill and knowledge. I should also mention Franco and Ashley, both of whom assisted me in the initial contact and arranging treatment. The treatment required coordination with my endodontist, and that went off without a hitch. The new patient forms were easy to access and complete and, having done those, the billing portion was also a breeze. A special nod to Franco, who ensured he made contact with me after several missed attempts. So friendly and kind. To top it off, the practice provides each new patient with a coffee mug filled with goodies and, later, a thank you card that, admittedly, was designed both to thank and promote the practice, but was still a nice touch.

I visited Reston Family Smiles after repeatedly receiving their new-patient flyers advertising a…read more$98 special that included an exam, X-rays, and cleaning. The exam and X-rays were fine. The receptionist and the gentleman who took my X-rays were friendly and professional. The problem started when it came to the cleaning. After I was already there, I was told that I supposedly needed a deep cleaning instead. They spent a significant amount of time explaining why I should get it, showing me pictures, and discussing information that was meant to convince me to pay for a much more expensive treatment, which I was told could cost around $1,400. I questioned why I was being asked to leave without receiving the cleaning that was advertised. Only then did the receptionist check with the hygienist. The hygienist eventually came in, but her attitude was extremely rude and unwelcoming. She clearly did not seem interested in performing the advertised cleaning. What I received was essentially a very brief polishing that lasted less than a minute. I did not receive what I understood to be a dental cleaning. That experience completely changed my opinion of the office. I have no problem with a dentist recommending additional treatment when it is genuinely necessary. What I do have a problem with is advertising a $98 new-patient cleaning, exam, and X-rays, getting the patient into the office, and then trying to replace the advertised cleaning with a much more expensive treatment. Based on my experience with this particular team, I would not return to Reston Family Smiles. I also would not feel comfortable trusting them with future dental or emergency care. The receptionist and X-ray technician were genuinely nice. Unfortunately, the experience with the hygienist and the way the advertised cleaning was handled completely outweighed the positive interactions.

My regular Dentist referred me to Fairfax Oral & Maxillofacial Surgery - specifically to Dr. Fred…read moreLiu. During my last dental checkup and cleaning - my dentist and staff noticed a piece of something jutting out through the soft tissues of my mouth. After a 3D X-Ray - Dr. Lui took a look - and he was able to extract the fragment of bone - it was small and popped right out. Apparently if there is a fragment of tooth or bone from previous dental work - it can start to work its way outward - the body is attempting to "eject" the fragment. I had no idea the fragment was surfacing, I did not feel it. Fortunately, Dr. Lui popped it right out with no need for any local anesthetic. Dr. Lui and his staff were awesome! #FairfaxOralAndMaxillofacialSurgery

Received preliminary exam and photos and scan of all teeth to prepare for surgery. Excellent…read morecommunication with clinic.

This review reflects my personal experience only, but I feel it's important to share. I went in for…read morea simple routine cleaning with no pain or symptoms. I expected a normal appointment, but I was told I needed deep cleaning, four fillings, and even molar extractions. At checkout, I was suddenly informed that the practice was out-of-network, even though the person who booked my appointment had checked my insurance. This should have been disclosed upfront. I cancelled future appointments because of this. A couple weeks later I felt food getting stuck in one tooth, so I asked for my exam notes and X-rays so I could see an in-network provider. I only received the X-rays -- no clinical exam notes -- which meant I couldn't take that information to another dentist. This made me feel stuck and forced to return. On November 12, I went back for what I believed were simple fillings that I was quoted around $260 for when making an appointment. After I was already numbed and lying in the dental chair under anesthesia, the dentist told me out of nowhere that I now "needed a crown" instead. The billing staff then told me the cost would be around $1,900. I was shocked and confused, especially because I could barely speak clearly due to the anesthesia. When I questioned it, instead of explaining anything medically, I was repeatedly told about payment plans. I sent the billing staff back THREE separate times asking for clarification, but each time I felt more and more pressured. At one point, I was told that because the holidays were coming, the office would be closed for two weeks -- and if I didn't get the crown right now, I might end up with an emergency. Hearing that while numb, unable to fully process, and already anxious made me feel scared and trapped. I did not feel like I was given a real choice in that moment. I ultimately agreed because I was frightened and overwhelmed, not because I was comfortable with the treatment plan. Only after getting off the chair did I notice more concerning things -- the discount I was told about was not honored, the charges were confusing, and none of the explanations made sense. I left the office feeling taken advantage of during a time when I was vulnerable and unable to advocate for myself fully. No patient should ever feel pressured into a costly procedure while under anesthesia. I hope this office truly reevaluates how they communicate, disclose costs, and treat patients who simply want honest information and options.

I had a very disappointing experience with Stone Springs Family Dentistry in Aldie…read more I went in for two crowns, and the dentist, Dr. Grossman, was very rough during the procedures. It made what should have been a routine experience unnecessarily uncomfortable and stressful. On top of that, I was referred out for a root canal to an out-of-network specialist without that being clearly communicated to me. This ended up costing me significantly more than expected. Because of this referral, I quickly exhausted my insurance benefits and was left paying much higher out-of-pocket costs. To make matters worse, when I raised concerns about this, the office was not willing to take responsibility or work toward a resolution. I was still charged an additional $647, which they would not waive despite the circumstances. Overall, this experience was frustrating both from a care standpoint and a financial transparency standpoint. I would strongly encourage others to ask detailed questions about referrals and insurance coverage before proceeding here.

Abysmal office management. Another no notice cancellation. Notified when I arrived. Next…read moreappointment not until September. Even the receptionist suggested I find another dentist.

I made an appointment as a new patient at this dental practice, because its location, a 5 minutes…read moredrive from my new home. The hygienist cleaned my teeth & assessed my gum health like all the other dental office I used to go, aka, nothing extraordinary or special. Since this is a 6-months routine dental appointment, it consists of oral evaluation, and prophylaxis. And they added my annual bitewing X-rays at this visit, which is fine. So, all they performed for this visit was a fairly normal 6 months dental appointment. However, I got a huge bill, which listed 6 items they claimed they did, without my knowledges and prior approval. This is the very first time I felt being taken advantages of from a dentist's. The charges is absurd and false. I would Not recommend this practice to any one.