I have not been to the dentist in close to two years. Smiles was my preferred dentist office because it was literally attached to the building I worked in. I moved offices back into DC and there is no Smiles in DC. I simply kept delaying the appointment until I made it a part of my 2021 resolutions. So last Friday I went to the dentist and was met by the most adorable and energetic receptionist by the name of Sully. She is a bright light in the office with great people skills. I enjoyed talking with her while I waited for my hygienist. Now my hygienist was a good as she could be but after halfway through the x-ray process I was ready to leave. My mouth was inflamed and I was refusing to continue the service. The young lady needs more practice on her customer skills. She's so focused on getting the task done, that she loses sight of the customer experience and I was at 10 coming into the door and at a 1 ready to leave her chair. She recognized that I was not pleased and got help. Help came in the form of a man with the most gentle eyes by the name of Amin, his voice was nice to. Amin saved the appointment by doing my x-rays by hand and forgetting all that fancy painful equipment. By the way, it would be great to know that if I have not been to the office in a while that I will have to go through a gamete of procedures before I get my teeth cleaned. Had I known that going in, I would have been a bit more mentally prepared for all that transpired. My hygienist then takes over for my cleaning and I must admit she did an extraordinary job on the cleaning. She redeemed herself after the x-ray and scan failures. She didn't stab my mouth with that dreadful metal pick and my teeth felt amazing. Now I was in pain the remainder of the day but that is totally on me for not having come to the dentist in a while. I love this office and the staff is really friendly. I truly look forward to going to my next appointment. Note to self: go to your scheduled dental appointments twice a year read more

Smiles at Reston Town Center - My teeth look great thanks to Smiles! - Cosmetic Dentists Near Me - Reston, Virginia

Everyone is very friendly and they do a great job taking care of your teeth. Clearly very thorough and use updated technology to diagnose any issues. Shoutout to Zainab and Cydnee at the front desk for being especially helpful! read more

The dental care at this clinic is fine, but the office has issues with record keeping. I paid a bill by check and Smiles cashed the check on May 20. It is now August and I keep receiving reminders to pay a bill that I have already paid. I called the office to confirm that their records are showing that I have paid and they said I have, but why am I still receiving bills? I also canceled an appointment for this month by phone, but got a reminder for it by text. read more

I paid my bill immediately after I received it. I've been receiving multiple emails (about five times today) asking me to pay the bill, despite having already spoken with Cindy at the front desk. She said she would call me back when the issue is resolved, but she never called back. They also charged for services that were not provided. For instance, my bill included a charge for fluoride, which was not done. This office is trying to sell you Invisalign, even if you don't need it. I have two friends, they both were told to get Invisalign as treatment, my husband, who is also a patient, was told he needs Invisalign, and I. I know Invisalign treatment isn't necessary for either my case or my husband's, so we didn't purchase the unnecessary treatment. If you visit this office as a new patient, you'll likely be advised to consider Invisalign. I suggest consulting a specialist before making that decision. Look for an orthodontist and get a second opinion. If you keep receiving bills, please take immediate action. Usually, they send unpaid bills to collections, and it can affect your credit score. As I write this, I still haven't received a response from this office regarding my bill. The office is run poorly, and the staff doesn't pay attention to details. The doctors should be aware of how poorly the office is run. read more

I was quoted $481.60 (my portion) for a bridge. I accepted that and a week later started the process. I was charged $727.77 at that time(which I did not notice). Several weeks later I had it permanently installed - and was charged an additional $805! I have called 3 times and provided proof of payment and also the original quote! Promises to call back were broken - needless to say they are not a business that I'll ever use again - I strongly urge you to look elsewhere! They can't be trusted!! read more

Horrible front desk experience; my appointment was cancel without notice. i would never do business with this practice....

Dr.Kern and Dr.Rayek are the best in the business, their office is immaculate and every staff member is extremely friendly. Latest technologies is used to minimize any post pain and to access what they are treating with absolute certainty. read more

STAY AWAY!!!!! On Friday, 12/3/21, I came into Smiles at RTC to get an infected tooth extracted because it was causing me so much pain, hence it has a root canal and a crown placed on it, the crown fell of, and thus caused a tooth infection in the gums. When I came in, Dr. Cartaya came to look at my tooth and within 5 minutes came back with a treatment plan estimated at $8,000 with insurance. Dr. Cartaya planned to do a bone graph, an extraction, and an implant. When I looked at the treatment plan, I told her, I just need an extraction. She came back and told me "I can't do an extraction unless I do a bone graft." I looked at her and told her "That's not true, a bone graph is done for an Implant!" She then walked away and came back with a bad attitude. She came back, and right away gave me anesthesia (more than needed) and started extracting the tooth. While she was extracting the tooth, I was still in so much pain, and I was screaming from the pain. Dr. Cartaya said to me "you need to know the difference between pain and pressure, and what you are feeling right now is pressure." As I am bowling my eyes from the pain, I keep telling her it's pain, not pressure. As I continue to scream from the pain as she is extracting the tooth, she stops and goes to get another dentist. The other dentist comes over and says, "you are disturbing other patients and making other dentists anxious." At this point, I am so hot, I am sweating, vomiting, and spitting out blood out of my mouth. She comes back and says, unfortunately, the tooth is too infected, and you need to be sedated to extract the tooth, she gives me a referral (6 locations) and sends me out of the office. I walked out of the office, crying, and spitting blood out of my mouth. At this point, I can't even open my mouth. I went home and had my fiancé help me call those locations, all the office locations told me unfortunately it's Friday and we are closing early, so no one can see you at this point. I had to spend another hour going through my insurance website to find another oral surgeon. I finally found one in Alexandria. When I got to the oral surgeon, I was shaking from the pain, my face was so swollen, my eyes droopy, and a bruise on my jaw. The oral surgeon told me, "Miss you are in so much pain because she irritated all your white tissues, and your tooth is about 180 degrees right now." The surgeon removed the tooth, and I felt a lot better after waking up. Long story short, she was unempathetic, rude, and made the situation worse! THIS IS MALPRACTICE, STAY AWAY FROM THIS PLACE! read more

I have been going to Smiles for a few years now and always enjoyed seeing Dr. Lee. However, she left the practice. I went for my bi-annual appointment with a new dentist and my experience was far from good. After doing my cleaning, which was a bit painful (mind you it had never been painful before) I saw the new dentist. She did the check up and then told me I would need Invisalign because my teeth did not align together and it could help my TMJ, could. I was a bit thrown off because I had never been told I had any issue with my teeth alignment, and I felt like Dr. Lee would have told me. So I asked this new dentist why Dr. Lee would have neglected to tell me that. Her response was that Dr. Lee could have forgotten (doubtful). I went for a second opinion in which I saw two different dentists who took more than ten minutes each looking at my teeth, my alignment, my bite, etc. They both came to the same conclusion that there was absolutely no reason that I would need Invisalign. My insurance would have only covered about $1,500 of the Invisalgn cost and the rest would have been out of my pocket, which at the most could be $4,000. I feel like they tried to lie about my needing Invisalign to get more money out of me. I will not be going back to Smiles, they have lost all of my trust. read more

We've been patients at this location for many years. Even after we moved, we made the effort to go to this location 2-3 times a year. They've even handled cleaning services for my kids since they were 5 years old. They're professional, great offices, and they get you in/out without issues. However, recently I've had so many issues with the front desk and office manager... 1. During my summer appointment, they double booked and so what should have been a quick appointment for all of us took hours; The receptionist just shrugged her shoulders and did not care and the office manager never returned my calls. 2. Now, I had an appointment for our entire family for the 27th that I booked 6 months ago during my last appointment; I called the office to confirm my appointment and they said they had made a last minute decision to close the office and could not accommodate our appointments any more. The receptionist said she left messages but we never got her "messages" and when I asked to be escalated to her manager, her response was oh well, there's nothing we can do. When I asked if this meant she was saying we needed to find another dentist, her response was "sure"; read more

We have been going to this practice in almost a year and are/have been getting extensive work. Staff are always helpful & professional. Dr. C is awesome!!! read more

I ran into some complications from a chipped tooth around a year and a half ago that ultimately ended with my needing to get a couple of fillings and crowns. For the first filling job (we only discovered I needed a second one later on) the team at Smiles recommended me to a specialist in the Reston area. This was one of the most painful dental-related experiences of my life. The specialist was kind, but for whatever reason the process of getting the filling was completely excruciating. But what was done was done. Some time later once I discovered I needed a second filling and crown, I resolved to not go to the orthodontic specialist's office, but rather to wait until Dr. Barekzi was available to do the procedure himself, as I previously had very positive experiences with more simple and noninvasive procedures at Smiles. I actually started to fall asleep partway through it was so painless and easy! Dr. Barekzi was warm yet helpful and professional during the procedure, and extremely understanding in letting me ask any and all questions I felt I needed both before and after. From this and other great experiences I've had with both Dr. Barekzi and Dr. Lee, Smiles is now the only place I go for any and all dental needs. read more

Being a Dental Hygienist......I got to say this is one of the best dental office I have been to. Love, Love Dr Lee. Excellent dentist!!! And I love the way she is singing/ humming while she is doing her dental procedures. Which is so soothing and relaxing for a nervous patient. The office is meticulously clean, which is very important these days. The office staff is very professional and friendly. But the one person I do talk to often is Suzy ( front desk). Very bubbly and always so helpful. Keeps me in check with my appointments. If you are looking for a great customer service, friendly staff, very hygienic office, A+ dental procedures and very caring dentists. This is the office for you...... read more

If there is a rating higher than 5, this place deserves that. As a recently located and a very high-maintenance patient (I require nitrous even for simple dental cleaning, had a same dentist for the past 15+ years and having to change it to a brand new dental office, etc.etc.), I thought I would have to try out few dentists. From the promptness of responding back to my web request for appointment (called me back within 24hours) to meeting the two receptionist, new hygienist to the new dentist, everyone made me feel like I have been going to them for many years. Most amazing customer service, and to boot, I was truly blown away by all the high tech gizmos. It's one thing off of my list of new infrastructure services to secure, in a new town. Now I have to find me a new hair cutter. I wish these guys can take care of that too, as I would highly recommend them for anything they offer. read more

I usually like this office, but my last visit was awful. My hygienist I never seen or met before was rushed, and as a result she cut my gums on the front and now I look like Dracula if I smile ( lovely). The front staff was also not too friendly this go around. The dentists are nice if you see them, but I think they are starting to go down hill which is a shame....... read more

I have been seeing Dr Bareksi for several years and have had nothing but good experiences with him and all the staff. The greatest thing is that I have had to have 2 root canals and never felt any pain during the process. Dr Bareksi is very sensitive to this and ensure you have the correct amount of sedative to make it a painless process. I've had quite a lot of work done (all necessary) and Dr Bareksi goes out of his way to make sure it is necessary, done right, and with pain. I had several teeth with pain or sensitivity due to old or poor previous work, all that is fixed, no more pain or sensitivity. I was a little hesitant at first with a younger dentist, but quickly was put at ease and realized that younger dentist are trained with the latest in care. Don't get me wrong, he has plenty of experience, just not an old dentist set in his old ways. read more

I was a patient of Smiles at Reston Town Center for nearly 4 years since I moved into Reston Town Center. Dr. Lee was wonderful, but I understand that she has left. This practice is run horribly. The front desk is rude, not responsive, and truly incompetent. My recent appointment, confirmed by email from this practice was set on the wrong date. When I arrived I was told that they had the appointment the day prior, not what was sent in writing. The front desk person was simply rude and we rescheduled for the next week. I became somewhat unhappy with the service and decided to change dentists. When I called later in the week to let them know to cancel the appointment, and when asked explained to the front desk that I was not happy about the missed time (since as a patient my time is just as valuable), she rudely hung up on me. I called back and asked to speak with the practice manager and was told that she was only in on Thursday and could not be reached. I left a message for Dr. Lee with no response. I found out that Dr. Lee has left the practice, only after calling today (Thursday) to speak with the practice manager and request my records. Again another extremely rude encounter. This practice is closing on 2/20/19. Do not use them. read more

My entire family loves the staff of Smiles. The kids actually look forward to their dental appointments. They have state of the art equipment, I get to watch HGTV during my cleaning but the staff is the cherry on top. They are the friendliest group of people and make your dental experience a great one. read more

Dr. Lee and the whole staff at Smiles are wonderful!. They make the process very easy and simple. I get text notifications reminding me of appointments. They know my face and check me in the second I walk through the door. While she is working, Dr. Lee always explains what she is doing so there is no sketchy practice haha. Her and the whole team are efficient and are timely with each appointment. They are very accommodating when it comes to scheduling and the facilities are very clean and well kept. Even on a bad day I have left my appointment in a better mood from the friendly people and nice conversation. I recommend this Dentist to everyone I know that is looking and they are super satisfied as well. read more

I will tell you prompted this review ... five years ago, I sent an office-wide email saying "hey colleagues! Found a great new dentist right down the street from our new offices!" Five years later and I am STILL getting grief from my CEO, CFO and other colleagues because, like me, they feel like they have been gauged every time they walk in the door. My CEO says that he looked at his itemized bill and noticed that Smiles had charged him $75 for a 30 second tutorial on how to use his new electric toothbrush. When he decided to change dentists he couldn't get them to provide his records to the new dentist! He was furious. When I first went, I had not one single problem with my teeth. Then, oh, I need a crown! That crown turned into a root canal. Then they wanted to replace all of my fillings ... given that I had not had one single problem with my teeth before going to Smiles ... and two very painful procedures later ... I said, 'thanks but no thanks.' There is nothing more infuriating than a medical provider that tries to UP SELL you every time you walk in the door. Me and every other person that I recommended. read more

I have been a patient at Smiles for many years and Dr. Lee is wonderful. The staff is always very friendly and helpful. I highly recommend Smiles to anyone who is looking for a good dentist and friendly office. read more

Smiles at Reston Towne Center and all their staff have taken wonderful care of me and my smile They are always so nice & friendly and they help me to get thru the many procedures that I've needed. I'm very happy with their service & you will be too! read more

During a work trip I chipped a tooth. This office got me in right away, didn't make me get a 2nd mortgage on my house, and even did a cleaning while I was in. +1 AAAAAAAAAA++++++ would have tooth fixed again there. read more

We love Dr. Lee and the entire support staff. Our entire family, including our 5 year old are all patients of Dr. Lee. Between cleanings, cavities and Invisalign, they have made every procedure easy. It's the little stuff - tvs, sunglasses, bottled water, being on time, text reminders, etc. Best part is that they handle all the communications with the insurance company. I don't want to ever have time find another dentist EVER. read more

Nice facility but I won't be going back. When I had x-rays in the past, the tech snagged my shirt and didn't offer to do anything about it. Also, the billing is terrible. You will be over-billed and billed incorrectly - scary. Also, no one takes notes or messages that you leave about appointments, so if you decide to go, get something in writing and do not give them your work number. They call relentlessly - I assume b/c no one communication or actually takes messages! read more

These folks are great. We used them for the 2 years that we lived in Reston. The staff is always courteous and responsive. The dentists and hygienists make the visit as cheerful as possible. 2 months after we moved, I needed to get a copy of a receipt for my insurance. I was surprised that the receptionist (Juli) remembered me by name, asked about my move, and also about my son. I was really impressed with the level of personalized service I receive from Smiles. read more

I recently had a filling done by Dr. Barekzi. I was extremely impressed by the professionalism he displayed while conducting my procedure. He is obviously passionate about what he does. I found it comforting that he took the time to verbally explain each and every step as he went along. It not only showed me how knowledgeable he is, but also completely eliminated my dental anxiety. I felt absolutely no pain during my filling do to how delicate and gentle he was. I found this surprising considering I was not numb. If you are looking for a great group of friendly faces who care about you and your smiles, I highly recommend you try out this office. read more

In from out of town and was suddenly hit with horrific tooth pain. This office and their Fairfax office came to the rescue!!! Their immediate response, professionalism, and pull of several opinions made me pain free in a short amount of time. They talked through all my options and began work on repairing my previous dentist's inadequacies. Can not possibly express my appreciation and gratitude for these offices! read more

A very well organized dental office with friendly staff and expert dentist, Dr Lee. My husband and I got referral from a dentist friend who holds Dr Lee in high regard and have been her patients for more than three years. We are happy patients, residents of RTC, with only one wish - for the work hours to be adjusted, to allow evening appointments. read more

I've been coming here for a couple of years and never thought about leaving a review until I was looking for a primary care physician and saw there were reviews for all doctors on here. Figured I should write a review since they have been nothing but amazing to me! I never was one that liked to go to the dentist, especially with all the cavities I tend to be prone to; so I wasn't thrilled on my first visit, knowing what was to come. But after my cleaning, I returned to get some fillings and was just astonished on how smoothly everything went. Dr. Barekzi was the one I saw and will recommend him to all my friends and colleagues. He was the most gentle dentist I had ever had. Plus, he explains every step and I immediately felt comfortable with him and his chairside manner. It's totally worth the cost of parking to come here! read more

Service was good. Cleaning lady was great and the staff was really friendly. Office was really nice and everything went really well until the bill came. Echoing a previous poster, the bill seemed very over priced. I have family in dentistry and they even said how those prices were just too high. Maybe its because of it being in the Reston Town Center, but come on. Has to be fair. read more

Dr. Barekzi is the best. His work is the highest quality dental care I have ever received! He was very accommodating because I needed to get a bunch of fillings done, he completed the work in two appointments. It was nearly painless! I will definitely be telling my friends to go to Smiles at Reston Town Center! read more

I made two appointments through zodoc with them after contacting them twice found out they didn't write down the appointments and made no attempt to fix there mistake. I was treated very rudely. Don't even bother with this office. read more

I went cautiously after they visited the lobby of my office building in Reston Town Center. I say cautious because I'm very leery of dentist after my last one tried to perform unnecessary work (confirmed by other dentist). The staff was incredibly helpful from the front desk all the way up to the dentist. I was able to communicate easily with them via email and telephone. Dr. Lee was very nice, very helpful in her critique and incredibly thorough. It was a very nice atmosphere, calm, and Dr. Lee really listened to my concerns especially with my fairly terrible history with dentist going back to childhood. They didn't try to push any of their products on me by making it sound like the end of the world if i didn't buy X. I chose this dentist based entirely on convenience but will continue to use even though I live in Lorton because I had such a good experience! read more

Be careful about hidden fees they charge (such as cancellation fees). They charged me cancellation Fees over $220. They owed me money (I overpaid them), instead of paying me the amount, they charged me who phony cancellation fee. Be Careful.... read more

Nice people BUT...the upsell was horrific. My wife and I both have never had any significant dental issues but when we changed to Smiles at RTC we both suddenly had thousands of dollars of problems. We went for second opinions and were told NONE of it was needed. Buyer beware. read more

TERRIBLE. Wish I could give it 0 stars. This is one of the chain dental offices that will make up problems in your mouth just to make money. I moved here recently and have never had a single cavity but here I had 5+ and needed a deep clean. Went to a different dentist and they told me all was fine, still no cavities. Don't let this place rob you and fill your mouth with a bunch of crap. This place is a total disgrace. read more

This was, by far, the best dental experience I have had. The staff is knowledgeable, courteous, professional, and they provide top customer service. The dental hygienist explained everything she was doing in detail, and answered all of my questions. They have great technology, and take pictures of the inside of your mouth, which they show you on a big screen on the wall in front of you. They are concerned about the patient's safety and comfort by providing glasses which block the bright examination light, and prevent particles from entering the eyes. Dr. Lee addressed several important issues about my teeth which my previous dentist never found (and that dentist was ironically listed as one of Washingtonian's best). In short, I will be a long-time patient. read more

Had an absolutely wonderful dental cleaning visit at Smiles after having not visited a dentist in a couple of years (had a less than pleasant experience elsewhere in the past)! Kate, the hygienist who took care of me, was really nice and extremely gentle. Dr. Barekzi was also great. I am looking forward to my next visit to Smiles! read more

Dr. Barekzi and his staff are great! They always take their time and explain everything in detail. They get in you right away and the office is very nice! I would highly recommend this Dental practice to anyone! read more