Business replied quickly which I appreciate however, it does not do the repair work I was looking…read morefor.

From the owner: —NO REPAIR services provided— Katie Monsma provides RV…read moreinspections, preventative maintenance, and RV education in the eastern VA and southern MD areas. She is certified, licensed, and insured, and takes pride in providing professional services with a focus on inspections and education. She is based in the Hampton Roads area of Virginia, and serves the wider area of eastern VA as well as southern MD where she grew up. As a mobile service, she travels to you and the RV. Find out everything you can expect from a pre-purchase inspection on her website. She makes it a priority to respond promptly to voicemails or emails so feel free to reach out via phone or text (804-625-4876), or email (katie@aervinspection.com). Katie has been camping ever since she was little, and her passion for the outdoors led her to get her Master’s in Environmental Education. She has worked in the MD State Park system and in Olympic National Park, has developed and run after school STEM programs, and enjoys using her experience to make it easier for new RV owners to get outside through RV adventures. Did you know about 70% of the failures RV technicians see when repairing RVs are due to a lack of maintenance? She is also an RVTAA Registered RV Technician, and provides maintenance services, new owner bootcamp (education), and quarterly inspections for RV rentals. As a Truma Certified Technician, she can help install or troubleshoot the Truma AquaGo, Combi, VarioHeat, or Aventa.

Stuck with our Slide outs out. Trouble Shot and found we would be without parts for a week. Help us…read moremanually close the motor home so we could continue home. Tom is the man.

When you are in need they are there for you. Tom and Mark worked hard to find our brake failure on…read moreour new fifth wheel. You need to be safe and diligent they were both. We are thankful for your service. AriOna is a long way from VA

Bill and Megan are a terrific team. Super well organized and conscientious. This was our first…read morevisit from Bill and it won't be the last. He addressed two irritating problems: one with our slide, one with our hot water. Bill is personable, very knowledgeable and skilled. His rate was more than fair. No wonder he has such positive reviews. Many thanks, Bill and Megan!

Bill is the GO-TO guy for anything RV related. His knowledge and experience is simply unmatched…read more There is never an issue too complex for him to handle and his work is excellent! He is always professional, honest, and willing to help you in any way possible. Camper Bills is head and shoulders above any other local RV repair facility in Hampton Roads!

My mother was having electrical and water leaking issues in her RV and was without power for days…read more We were referred to chronic care rv repair. Let me say this. Kevin and Cindy were the sweetest nicest couple to my mother. They were informative, fast, and explained throughly what the diagnosis was and the solution. They were able to fix the electrical power and fix the water leaking issue. My mother now has power and feels so confident In the work they did. If you're looking for someone who will be transparent and honest as well as soooooo kind and understanding this is the company. We will recommend them!

I had a fantastic experience with Chronic Care RV Repair! Kevin handled a lithium battery upgrade…read morefor my travel trailer, and his work was outstanding. He was efficient, knowledgeable, and incredibly patient in answering all my questions--even after the job was done. I wouldn't hesitate to use his services again. Also, a big shout-out to Sydney at the front desk (I hope I'm spelling that right!)--she was friendly, helpful, and made the whole process even smoother. This was by far one of the most positive experiences I've had with RV service--so much better than dealing with the dealership. Highly recommend!

I selected one star because there was not a negative star option. I am a long-term rv"er and have…read moreactivity rv'ed in 49 states, and in Canada. In my opinion this is the worse rv repair shop I have ever seen. They not only ocer-charged me but failed to repair my rv. I will stay as far from that place as I can.

What should have been a straightforward and simple matter has turned into a nightmare of deceptions…read moreby Go Play. I purchased what I believed to be, and what was advertised as a new (not pre owned) camper. Upon receiving the title nearly three months after the purchase date, I was shocked to see that the title stated that the camper was in fact used. This journey began several weeks ago with a drive that started in NY to procure the camper in question that required a missed day of work and an overnight stay in a hotel along the route, as the bureau was set to close upon my arrival. Although I was in constant communication with Chris throughout the drive from New York to Virginia, they opted to close the facility in lieu of completing the purchase in one day. I asked for the contract in order to thoroughly review the terms several days before the agreed upon purchase day. I was emailed a preliminary version of the contract the morning of the drive down and purchase day. I identified several concerns and requested changes/edits via email. Upon arrival, I was handed the unedited contract and the manager called a secondary team member who was unaware that the phone was in speaker mode and I could hear the details of his responses to the managers conversation. The secondary team member stated "I told you, this guy is going to be a problem", which gives the impression that they were knowingly being deceitful. However, the dishonesty began nearly from the start on behalf of the manager Chris. The purchase was made after expressing my needs and the recommendation of the manager Chris. Each question I asked was met with a vague answer. During the walk through the team could not manage to activate any of the listed amenities. Little did I know that this was because this was a used and troubled camper. Customer service and support has been non-existent from the very beginning. I was misled and misguided by the manager Chris and the Go Play organization. Nearly two months after procuring the camper I received a call from the New York State Department of Motor Vehicles (DMV), stating several inconsistencies with what I was originally informed by the manager Chris. These inconsistencies included that I would be held liable for taxes for the warranty, which was contrary to what the manager Chris had stated. What was stated is that I would be liable for the taxes on the camper only. Regarding the defective items in the camper, I am awaiting repairs on items and no service has been provided as of this review, despite certain assurances and scheduled appointments that were not respected. However, the crux of my challenges lie in the fact that I paid for what was listed as a new camper and received a used camper (based on the documentation provided by the organization). The customer service and support has been non-existent. It is as if the deception never ends with the manager Chris and Go Play I strongly suggest that potential future clientele learn from my mistakes and take their business, and finances, anywhere else. There has been no attempt at remediation by the manager Chris nor Go Play. I do not believe it is not worth the hassle, stress, and deception of dealing with this team of people.

Had a inline short of wiring. Ed came to campsite and quickly found it. Repaired better than new…read more Very professional and a fair price. Would highly reccomend.

Quick response, prompt and executed the fix. Water leak from not winterizing. Had our water flowing…read morein no time. Fixed at the KOA