They came recommended by the dealership and Chris was the only one in the shop at the time. He…read moreclosed up and came right away to my location. He was very friendly and professional. If I'm ever broken down on the side of the road this is who I'm m calling. Thank you!

Always on time, always pick up and deliver when they say. We have been using these guys for years…read moreand they never dissappoint.

I have been using this towing company for years. They are the only ones I will let tow my vehicles…read more They are the most honest and professional men. I've always been please with the prices to. I recommend Mike and Rich to anyone needing a tow. Love you guys, y'all are great!! Melissa Cawthorn

I needed my truck towed from Chester to Prince George (Disputanta) so I called early Tuesday…read moremorning and was told that there were two trucks already out, one that would be finished around 8:14 and another around 9:30, and would be the slotted into the next slot. I received a call from the driver, and I'd say maybe an hour later, the driver was arriving at my location, ready to tow me. Ironically, the driver was familiar with the area that was going to, and was pleasant to converse with. My truck was safely towed from one city to the next, at a relatively good price. This may be a small tow company, their customer service and excellent service will ensure they not remain a small business for ever! Good job guys!

they were great right from the first phone call. the price quoted was very reasonable and they…read moreshowed up in 30 min. They texted me that everything was finished. Very fast, courteous. would def recommend

Prompt, friendly, and professional service at a reasonable price. If I ever need another tow in…read moreRVA, I'm calling this place first

I initially had a frustrating experience when my Tacoma was towed improperly and suffered some…read moredamage in the process. However, I want to sincerely commend Family Auto & Towing for how they handled the situation once it was brought to their attention. The owner personally reached out to me, quickly refunded the towing fee, and offered to cover the full cost of repairs without hesitation. They were professional, accountable, and understanding throughout the entire process. Mistakes can happen in any industry -- what matters most is how a company responds, and in this case, they truly stepped up. It's rare to see a towing company take full responsibility like this, and for that, I'm genuinely grateful. Thank you to Family Auto & Towing for making things right and treating me with respect.

Warning to anyone broken down in the Petersburg area: do not let AAA send you here…read more The manager drove out to get us after a 15-hour highway breakdown and talked us out of going to our arranged destination by promising they were close to town, had RV parts, could fix our truck, and had a beautiful farm facility. Every single thing he said was false. They looked at our truck in the morning on Saturday, then said it was dead so they'd charge the batteries and be back. They never came back. We ended up stranded at a remote, run-down yard with no transportation, no power, and no way to leave for an entire holiday weekend. No one answered our calls or texts for three days. My son had to ride his dirt bike on the highway just to get gas for our generator. When they came back Monday they charged $899.99 for about two hours of actual diagnostic work, fraudulently double-billed our tow, and physically blocked us from leaving until we paid over $1,149 in full. They argued it was because of the holiday even though they were open Saturday and just didn't come to work on our truck as they promised. They refused to listen when we questioned the massive bill, arguing they were helping us and let us stay there, even though we didn't want to be there and were only stuck there because they'd stranded us and forced us to go there in the first place! This is not a business that helps people in emergencies. This is a predatory business that exploits them. Virginia Attorney General complaint filed.

I can not say enough about my experience. My driver was not only prompt and professional but he…read morealso eased my tension as I was stuck in the side of the road in the rain on a Sunday. I can not say enough about B and T tow. They may be a small business but they don't operate like a small business. From the dispatch, to the pick up, and delivery of my vehicle, exceptional service! I highly recommend B and T Tow and I rarely make reviews.

I'm proud to offer this review concerning the timely and professional service I received from B&T…read moretowing today. Pat arrived just over an hour from my initial call to my insurance provider. I was surprised and impressed, which altered my gloomy mood somewhat, considering what I might be in for regarding repairs. Kudos! B&T, and Pat.

If no stars was possible, thats what would be given. Aside…read morefrom the actual towing of my car which I completely understand and hold no grudge over, my grudge lies with the people who actually run the company and tow the vehicles. I arrived to the lot and saw that my car was parked crooked in a way where a tow vehicle could easily hit my car. You would think after working on cars, and towing them for tHiRTY yEArs as that man so rudely said, you'd think you would understand the basic process. However, it is evident that they do not understand basic processes or basic customer service. Please do not list yourself as a 24/7 tow shop if the number leads back to a cell phone you do not check. List your hours online, get a website and start listing your address. Playing cat and mouse to find my car was a pain. Rude to absolutely every single person whom I had help me, was told to stop calling despite needing appointments to come and receive the cars. This is the shadiest towing company my family and I have ever seen in my life and that isn't even from the action of towing my car. Simply ran out of a trailer you can only pray and hope you get an answer to the phone, if you don't beware of the predatory late fees that you will be told aren't applying to you but actually are 285 dollars that probably goes under the table. However, I didn't want to argue or deal with that man anymore because of how awful the personable experience was. I have never encountered such off the bat rudeness from a place that likes to call themselves a business. I had a bad feeling about this place before I even called them, now I know why.

Wish I could leave no stars. The owner and employees are unpleasant and are not helpful. When they…read moreare at fault for damaging your vehicle, they will claim they arent liable for damages that occur while your vehicle is being towed. Be very careful with this company. I've been fussed at over the phone by the employee Michael and the 'Owner' Shawn... unprofessional and rude service.

Fletcher's Towing is the only company you should be calling to tow your vehicle!…read more I was stranded on a Saturday night with mother's day being the next day. He dropped everything he was doing to come get my car where it needed to go! He is thoughtful and treats your car exactly how he would to his own. I always have peace of mind and trust for my Corvette to get handled perfectly. It is very inexpensive for the quality of work. Look no further and give them a call! John

This is a five star review so you already know my thoughts, but after speaking with Chris today I…read morethink it's important to go into a bit more detail. For any company out there HOW they do business is just as important as whether they do a good job. Read on. I'll try to entertain you along the way I promise. I don't know jack about cars. It's not my thing and never has been and I always feel like an idiot when something goes wrong because while it would probably be a good idea to learn what makes my car go VROOM VROOM life is too short and I have other things I'd like to spend my time on. So one day I wake up and my car won't VROOM or even turn on. Crap. It's stuck in the drive way and there's no easy way to jump it in the position it's in. How do I even jump a car? ::Googles how to jump a car:: "Jumping your car might lead to injury death and maybe destruction of electrical equipment/starter" oh nice great easy I'll pass thanks. I called a few shops, some big, some small. All of them tell me it's an alternator problem based on the dash lights, age of the car, etc. I'm told I shouldn't try and jump it because it could die at any moment which might lead to me dying any moment so just have the car towed and they'll do some diagnostic work on it. My BS detector starts perking up but again, not a car guy. I look on yelp and see that Sam's is pretty close to where I live so I put out a request for a quote. Yelp told me they would send it to a few people I said sure fine whatever. Within a few minutes I get a message from Chris asking for some details about what's wrong with my car. I tell him it won't start and relay what the shops told me. He gave me a quote and said he could squeeze me in sometime today (we spoke yesterday evening). Oh I also got an automated message from another towing company this morning, and the third one never bothered to respond. Fast forward to this morning Chris shows up at my house and immediately pulls out a jump kit to get my car started to rule out the alternator problem. Why? He's the guy towing my car why does he care....? It starts and stays start-ed. He tells me to skip the shop and go to advanced auto where they can test my battery and throw a new one in because it's definitely not my alternator. (I also googled what an alternator was because cars are ::waves hands:: made of magic or something). There was a service charge for him to come out which I felt was more than fair for the amount of money he saved me. Turns out it was just a dead battery most likely from the heat and not going anywhere/working from home. He could have made more for towing me a mile down the road and let the mechanic figure it out but he didn't. That is....so important these days. In the business I'm in, integrity is in short supply (Real Estate. Don't even get me started), and honestly it seems like it's in short supply everywhere. Nobody is honest with each other and it's very rare you come across people, let alone business owners, that aren't trying to skin you alive and pull a fast one on you to make an extra buck. Chris didn't do that. He was professional and honest. I know he wasn't trying to just fix the issue so he could cut and run to the next job. We sat and spoke for a bit while the car ran just to make sure it wouldn't abruptly die. After he left I almost felt like I ripped him off for not ripping me off. Is that weird? That's weird isn't it. Anyway five stars A+ would definitely call him for any future towing needs and you should too.

Super fast, friendly, and fair pricing. Richard was awesome. Only a five mile tow but worth itread more

I had an antique car towed. The service was punctual, professional and friendly. The driver took…read moregreat care with the car and was able to place it in the garage so that the space could accommodate a second car. I would use Horace's to tow any vehicle.

I have no idea what kind of service this company provides, but I -- and many motorists on the Rt…read more 60 Tpke in Powhatan -- were just bullied by one of these trucks, barreling through, weaving in annd out, riding a$$ and trying to muscle his way in front of everyone. Then, ol' Grizzly Adams gets ticked off when we all banded together and didn't let him bully us anymore -- HE was butthurt because we didn't let him take advantage of us -- AND ENDANGER OUR LIVES. I don't care if Chapin's towed for free; I would NEVER use this company based on what I witnessed today!

Flawless tow, professional service and a friendly driver…read more I had to get my car towed at 6am on a Sunday morning and they were there in 30 minutes to save the day.