I would be careful before going forward with an item with Patterson's. My fiancé and I went in to…read moreget a wedding band, we wanted it in platinum and were told we would have to go the custom route. In doing so they gave us a verbal estimate of how much it would cost so we could give them $150 to do a drawing and get a more accurate estimate. Before I was willing to go forward and risk my $150 they assured me it would be close to that estimate. Industry standard is a 10% change on verbal estimates. I gave them my $150 and they came back with a quote 50% higher than the number they convinced me into giving them $150. I was wanting to go through Patterson's but they gave me no good explanation on why they would go up 50% of the original estimate. They said there is nothing they could do and I would have to pay the 50% increase or loose out on that $150. This shop was very deceitful and I no longer trust them. Be cautious!

Patterson's Diamond Center has been my "go to" jewelry store for more than 30 years. I have had…read moremany custom designed rings made specifically for me or a family member. The staf have always been extremely helpful, the prices very reasonable and the service - TOP NOTCH.

stopped at your mankato MN location needing a extra link put in my vintage accutron, automatic. And…read moreI've already stopped at 5 other places trying to have it done. The very polite and kind Megan helped me and even went out of her way to find a pin that worked with my watch band. In a short moment she had me smiling ear to ear with the small victory she created! I'm still trying to figure out where to leave a review but I wanted Megan to know how kind and amazing she is as a employee. Thank you so very much

From the owner: Visit Riddle's Jewelry Store in Mankato, located in the River Hills Mall, to find the perfect gift…read morefor any occasion. Our jewelers will be happy to show you our selection of engagement rings, wedding bands, diamond bracelets, gold watches, and more. Just let us know what you are looking for and we will show you what we have to offer. And remember if you don't find exactly what you had in mind, ask about our custom jewelry design. Visit Riddle's Jewelry Store today.

I bought my girlfriend a promise ring for our anniversary and I couldn't have been more pleased!…read moreI'm not one to usually write reviews but Kara Maynard went so far up and above with service this experience was worth sharing! She helped me pick out the right ring based on getting extra small details about my girlfriend to make the product I purchased, absolutely perfect for her. It was literally a seamless experience on my end. Excellent quality of jewelry and phenomenal service. I'll definitely be back for future needs! 110/100

My fiancé bought my engagement ring at a Kay Jewelers, and I needed to have it resized. I dropped…read moreit off to be serviced at my local store, with the ring guaranteed to be ready for pickup two weeks later. Not only was it past the promised date at which my ring was supposed to be ready, when I went to get it, the Kay store was inexplicably closed. There was a sign out front saying that their team was "on a break" and would be back at 3:45 (I arrived at the store just before 3:00). It was an unexpected, unpleasant surprise. It was also incredibly frustrating to go all the way there, having been told just hours earlier that my ring was ready to be picked up, only to find that the store obviously wasn't open - during the middle of the day, no less - when its posted business hours are 11:30-6:30. What I don't understand is why their staff was on break for what had to be at least an hour. I tried calling the store to see if I could explain that I was just outside and needed to pick something up, but they didn't even answer the phone. I wasn't about to stand around for 45 minutes, so I left and now I'll have to wait until next week at the earliest to get my ring back - another additional week past when it was promised to be ready for pickup. I would suggest that Kay look into this seemingly unnecessary practice in order to lessen the amount of upset customers, which is where I find myself.

My husband and I recently upgraded my wedding ring after 28 years of marriage. We selected Zales…read morebecause of the quality. When my ring arrived it was beautiful, we took it to our local Zales store to be sized. From my very first experience with the store manager Tom was a nightmare. He was rude, condescending, and less than helpful in anyway. After finally having to argue with him to get my ring taken care of, it was almost two months before I called to follow up. No one bothered to call us to let us know that my was ring was ready for pick up. Again, our experience with Tom who is the store manager was nothing short of disgusting customer service. Yesterday my daughter and I swung by the store to have my rings checked for their six months based on the diamond warranty. We had my grandchildren with so my daughter just ran into the store. Without knowing my daughter dealt with Tom as well who was rude and completely disrespectful to her. After she came out to the car I went into the store to simply take care of it myself. He was rude, disrespectful and how this man still has a job in service that demands high customer service is beyond me. I have dealt with him on three separate occasion and each time he was nothing but disgusting. This was my first and my last experience with Zales. I will not do business with a company that finds employing people with less than adequate customer service skill ok. Tom basically told me that I could take my business elsewhere. This store will not stay open with service with such as his.