Flowers are beautiful. Customer service is outstanding... received a picture of my order before delivery, asking if I wanted to change anything. I didn't because the arrangement was perfect read more

HORRIBLE! Not only were the flowers not delivered on time, the driver called the recipient and blamed her because she didn't work till 5pm. Called to get a refund and still have not gotten confirmation I'm getting one. read more

I recently wrote a review regarding an order from William Flowers in which the arrangement I received did not meet expectations, as many of the blooms appeared past their prime. In addition to posting my initial review on Yelp and contacting the vendor directly, I want to provide an update to reflect the excellent customer service I received. William Flowers responded promptly and professionally, and the replacement arrangement was absolutely lovely. I am truly pleased with the outcome. Thank you, William Flowers, for addressing the issue so quickly and ensuring a positive experience. read more

Williams Flower & Gift - Lacey - Replacement - Florists Near Me - Lacey, Washington

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Ordered a pink and white lovely spring bouquet of flowers to be delivered. Paid an expedited fee to deliver before 1.Got a confirm at 9am the next morning regarding delivery address then at 11:00 got a call that they only had red roses and"would that be okay"... no! Then they offered a plant which screamed retirement .... no! Had to scramble , find a florist and end up paying a higher delivery fee and had to have them delivered to her home instead of her last unexpected day at work. Super frustrated. Personally , I think they could have run to TJs or Costco to make up a few of their orders. Who runs out of flowers or only has 1 plant not even orchids to offer? read more

My son called about the original flowers and they sent a new arrangement that lasted much longer.

Came out perfect !!!!! Had no expectations going in but the end product came out amazing.

My Aunt is staying in a hospital in Lacey Washington right now and I live in Las Vegas so I wanted to send her something to brighten her day. I found William's Flower & Gift by searching the area and they had good reviews, I can see why. The online process was easy and they had such a great selection to choose from both by appearance and price. They delivered them in a timely manner and the front desk was able to send me a picture of the flowers and WOW. I am very happy with my experience and would highly recommend if you are looking for a delivery or maybe something for yourself. read more

Williams Flower & Gift - Lacey - Love the colors! - Florists Near Me - Lacey, Washington

As I was in town visiting friends, I wanted to pick up some flowers to bring to the house. I drove to the location unable to find a florist anywhere! I did find a cupcake shop! They told me that the florist will sometimes leave flowers at the cupcake shop for customer pick ups. So, I brought my friends some cupcakes!! LOL! read more

Great flower shop they go the extra mile!! I highly recommend this shop!! Fresh beautiful flowers!

I paid extra. $35 dollars extra for the flowers to be delivered to St. Peters Hospital by 10 am. They arrived at midnight. These are absolutely hideous for the price I paid $141.43. The only good thing about this company is an associate named Tyler who found my order and refunded me. I'm grateful to him, and I was able to buy my mom a proper arrangement. Tyler needs a raise. I'll post a picture of the good flower arrangement read more

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Ordered flowers here from out of state and I was so pleased with the customer service and the beautiful floral arrangement! Highly recommend them!!! 5+ stars! read more

Beautiful bouquets, very personal, excellent customer service. Flowers last for days and continue to bloom.

Quick, professional and outstanding service. I Called from California and they helped me get my arrangement delivered same day. Much appreciated (also sent me a picture of the arrangement so I could approve or make changes before Delivering) read more

Beautiful! Not stingy on the flowers like some florists. Very reasonably priced. Will be my go to florist now in Seattle area! Thank you!!

They have the best customer service... from the ordering all the way until the arrangement was delivered. Being in a different state than where the flowers were being delivered it is hard knowing exactly what you are getting. This is the second time I have used Williams and I was just as pleased as I was the first time. They have great personal service and kept me informed on the process. I was sent pictures of the arrangement before it was delivered so I could make changes if necessary... but it was perfect and I was very happy with it and no changes were needed. My friend loved them! I will gladly do business with them again and will highly recommend them! It is such a comfort knowing I picked a great florist to do business with. read more

The flowers were amazing! So glad I did the upgrade! I would definitely use them again!!! read more

I ordered flowers for a long distance delivery. Not only were they appropriately priced, but the floral specialist texted me prior to filling my order to ask if I had any special requests, then again to send me a picture of the completed arrangement. Their customer service is second to none. Once arrived the recipient said the flowers lasted well over a month! Thank you Williams Flowers! I highly recommend. read more

Spent $200 on a bouquet (including delivery fee). Bouquet was delivered a day late because they said they didn't have the flowers for the design on their website, so would be a day delay. Bouquet delivered was not what was ordered! Vase was not right, bouquet completely different shape and used cheap flowers. Will never use them again! read more

The website is easy to navigate, it's so easy to place an order. I was able to place an order for delivery the next day! They called me to confirm my order and sent me a photo of the arrangement. The arrangement was beautiful and I even received confirmation of delivery. read more

It was the 25th birthday of a very special person. I ordered an arrangement that included 18 roses in various shades of yellow. I paid for an upgrade to get additional flowers. They sent 12 yellow roses, all one shade. The arrangement was fine and the flowers were fresh but there is no denying I got far less than I paid for. It was a big disappointment. Even more disappointing is the fact that they texted a photo of the blah arrangement asking if it was okay or if changes were required 90 minutes AFTER delivery. And they didn't reply to my answer. Great before-delivery service. Lots of promises. Not so great follow through. read more

Living across the country and wanting to send flowers and gift baskets to family, has been easy with Williams Flowers's! Beautiful and bountiful! The fact that they send the ACTUAL picture of your gift before loading it to your intended takes all the guess work out of ordering. Nice touch! read more

So very pleased with 'get well' arrangement. Had same day delivery too!! Customer service is outstanding along with many bouquet options. I was even sent a picture BEFORE the flowers went out for delivery, just in case I wanted changes. I didn't need to change anything....the bouquet was BEAUTIFUL!!! read more

Sara was wonderful. She called me as soon as I placed my online order for my mother's 76th birthday. She wanted to be sure some substitutions would be OK. I said "sure, just no carnations or baby's breath", which we had a good laugh about! She sent me a picture of the arrangement within the hour. It was actually prettier than what I had chosen online. I will definitely use them again for any floral needs in the PNW area. read more