Cannot say thank you enough for their response time & handling the clogged pipe line. They got to…read morethe "root" of it. Pun intended, roots were in the sewer line. Thanks Thompson Plumbing!!

From the owner: Thompson Plumbing LLC has been in business since 2004. Serving all of Western Kentucky in the…read moreCommercial/Industrial and Residential areas in New Construction/Service.

Anthony and Trent did an amazing job!!! Very helpful and…read moresuper funny as well,very willing to get down to the bottom of the problem

Would give them zero stars if I could. Called their office and asked if they charge for estimates,…read morethe lady at office said when plumbers show up they would tell me if their was an estimate fee. I explained I dont want anyone to come out if there is an estimate fee. Later that day got a call from the plumbers saying they were in the area and they were coming by if I was home. So I said sure. They showed uo, didnt mention anything about a esrimate fee and started looking at my new build issues from the previous plumber who didnt finish. They threw out a verbal $14,000, could be more and I said I will contact them if I decide to hire them because had 3 more companies looking at issue. They left and I hired someone else that was about $6000 cheaper. Few weeks later I received a bill for $225 for estimate. I called them and explained No one ever mentioned they charged a fee for estimate, even when I specifically asked the question to the office worker on initial call and told them not to come out if they charged a fee. They said it didnt matter, I am to pay for their time spent providing me an estimate. Very unprofessional service and not trustworthy!

I contacted Jason at Gibson's Plumbing about replacing a septic tank in a tight area. Jason was…read moreknowledgeable, informative and courteous. After discussing and agreeing on options, he and his team went right to work after locates were done. He completed the job in one day (and a very cold day at that). The work was excellent, the cost competitive and very reasonable. I highly recommend Gibson's Plumbing and Mechanical for all your needs. Amazing job, guys! Thank you!

I wish I could leave NO STARS. My mother contacted Gibson Plumbing to install two vanities in her…read morehome and the jobs seemed to be done well enough. But once she used one of the vanities and discovered the drain leaked into the vanity interior, she contacted them immediately. It's been almost a MONTH and they still have not come out to finish what they started. My mother (73) and her mother/my grandmother (102) are home all day long and Gibson claims they have come out multiple times and no one was home. Not possible! Neither my mother nor grandmother are in the condition to be fixing what the plumber should have done right the first time. I wish my mother knew how to use Yelp and had seen that Gibson had a 1-star rating. I would have advised them NOT to contact Gibson. DO NOT CONTACT THESE PLUMBERS TO GET ANYTHING DONE. They will not take responsibility for the work they do and they will leave you high and...well, WET. They don't back up their work and they seem very annoyed that they have to make the trip out. Horrible customer service and work.

Called me within 10 minutes of my initial request. Came out the next day and took care of my leaky…read morefaucet. Gave me options and stuck to the low end of fair pricing. Knowledgeable and helpful. No issues. I was a little leery after reading a one-star review; however, when I discussed this with the owner, he said he does not do outside plumbing, and that particular customer needed outside plumbing. He said he gave her a referral to someone who does. That seems fair enough to me.

Matt did a great job running a gas line and installing my new gas oven. My 60's-built ranch house…read moregave him some big challenges as the crawl space under the house was not easy to navigate. He was a champ and I definitely recommend him!!!

I'll tell you my experience you decide if you wanna work with these people, they came out to my…read moremom's house, who is 89 years with dementia and had to snake the sewer drain on dec 17th. The charge $335 which I thought was a little excessive just to snake a sewer line. We paid it and I said well that gonna fix it. On December 29, they had to come back out because the same pipes were backed up again. They charged her another $300. I thought that was a little excessive and when I asked about it, Tammy, the owner said you're more than welcome to take your business somewhere else, Well, that's what I'm going to do and I suggest if you're reading this review, you might want to think before you deal with these people tell me an attitude of arrogance. Looking at the reviews below, I'm assuming I'm not the only one that's having this issue and their arrogance!!!

I requested a quote for a replacement of an old heat pump. 2 guys came out and knew their business…read moreand work end pretty good, we went over some options and I was told they'd turn in the info for a quote next week. In the mean time, I also spoke with their boss or the owner, not sure which she is, about this not being a priority wanted it done in September versus middle of August, I was trying to get ahead of a potential failure. I never heard from them, no quote nothing, I reached out again to her and still no reply. Pretty much ghosted me!!! So, I turned my business to Rite Temp out of Marion, within a 10 day period from, on site quote, to replacement, tested and running, I am very impressed with Rite Temp.

We're disappointed in this Co. They were called out twice; however, did not finish the job both…read moretimes. We had to call another co. to come out and finish.

This business was extremely helpful when my water heater died. Jenna made the necessary calls to…read morethe workmen and Clay did a great job to get me a same day change out. Really professional outfit.

they did several jobs for me im very please!!!! they did a gas line and a full house remodelread more

I scheduled an appointment with them on a Monday. They said they could come on Wednesday or…read moreThursday but most likely Thursday. Wednesday came and went and I did not hear from them so I called on Thursday morning to get an ETA. No answer. I called every couple hours, left two voicemails and eventually got the message that their voicemail box was full. Essentially, they ghosted me and I had to scramble to find someone else as I was on a time crunch. Disappointed because this place had a 5 star rating.

The reason I'm giving 1 star is bc I can't give 0. I had an issue with a lot of water under the…read morehouse and some collapsed drains, I told them what was going on, and was told "we'll be there Friday morning". I asked if they at least wanted to come to look at it first and give me an estimate (this was on a Monday). Was told "that's not necessary; if we need anything when we get there we'll run up to Lowes for it". I called again Wednesday to confirm Friday's schedule because I was going to have to pay for having the water pumped out before they could work on it, and asked AGAIN if they would come look at it to make sure they knew what they were looking at and would have needed materials; was again told "it's not necessary, we'll take care of all of it when we get there, and we'll have it done that day". I paid $650 to have the water pumped out on Thursday evening so it would (theoretically) be dry for them to work on Friday. The crew got here Friday morning, looked at it, called the office, and the office called me back and said, "We're not going to do it. It's going to be a big job and we've got several small jobs we need to do instead". SERIOUSLY? I asked what I'm supposed to do, and she snipped "I suggest you call somebody else!" So they cost me $650 for pumping that had to be done AGAIN because they didn't do the work they confidently stated they WOULD do. NOT GOOD BUSINESS. I told the person who'd recommended them (it was actually the business owner of the pumping company) what happened, and he said "I never would have recommended them if I'd known they were going to do you that way!"

Do not use these people. We called them for a leak with our ice maker line under our kitchen. We…read moreasked that they replace the tubing. They not only didn't replace the tubing - two incompetent technicians took a 3 hr joyride to "Lowes" which is 5-7 minutes from our home - at our expense - to buy this part. They didn't replace the tubing AS ASKED but did a crappy patch job. Without apology they charged us $560 for this. The woman who we spoke to on the phone was rude and unapologetic about the expense. They refused to offer us a quote beforehand. Within 2 weeks the line began spraying water again and this time with a vengeance. So rather than call them back to fix their incompetent work, we are doing it ourselves. OUTRAGEOUS. DO NOT USE.