Hired Twizted Home Entertainment through Thumbtack. I thought the team was generally good to work…read morewith while the install was happening, albeit a few issues here and there. However, later found out that there was substantial damage done to one of the speakers I had installed (MSRP $999/each). I reached out to the owner and was told there was no way their team could've caused that damage and to return my products to the vendor. Pictures show this is clearly not an issue from use, as the driver is pretty much shoved in on one side. Notwithstanding, some of the work was not performed as initially discussed (i.e. ethernet cables to cameras were run outside instead of through soffits/attics), and the team was quick to make holes in the ceilings and walls (which ended up being in the wrong places). Given how things have shaken out, I cannot recommend this company for any work. Let the work speak for itself in the photos and see the other reviews online regarding damage. The free work Ron mentioned is shown below with the one ethernet cable hanging from the side of the house. I paid in full afterwards, so if I had high expectations or demands that were "met," I think the highest expectation I had was for them not to damage the very thing they're installing. I actually have texts from Mo partway into the installation where he essentially told me to install things myself because he thought they were too valuable for him to install (which was part of the services I hired them for). Also beware of some of the other positive reviews, as one just popped up that of course mentions "no holes" for similar set up and the initials match one of the employees on Yelp (Mo N.), but on Google and Thumbtack it shows two different names altogether for the same review. Seems like they're padding the reviews and photos so you won't see the work they did at my home.... They're also now threatening me via text to stop updating my reviews for calling them out. There's been a handful of 5 star reviews in the last 24 hours after posting my review used some old photos from their Thumbtack and website (which they removed and replaced).

Twizted Home Entertainment exceeded all expectations. From start to finish, their team was…read moreincredibly thorough in helping us select the right sound equipment and integrating it seamlessly with our short throw projection TV and in-home sound system--which hadn't been working since we moved in. They didn't just stop at audio/video setup either. They connected all of our TVs, shades, and thermostats to a single, easy-to-use app on our phones, making our home smarter and more convenient than ever. Mo, in particular, was outstanding--knowledgeable, detail-oriented, and truly focused on customer service. Not only was the entire experience smooth and professional, but the cost was also significantly lower than other quotes we received. We'll definitely be using Twizted again in the future and highly recommend them to anyone looking for smart home or entertainment system services. A+ experience all around.

I recently needed to have a TV hung in my living room. I searched on Yelp for an installer and Vic…read moreresponded immediately! He was very helpful and is an expert in his field! He made sure the placement and explained the installation throughly. He was very careful in not making a mess and cleaned up after the install was done. He provided recommendations if i decided to do the covering of the cords. He was amazing and I highly recommend him.

Moved into my new home and didn't know that the cable i ran while the walls were down was a one way…read moreHDMI cable. Vic came out the same day to look at the project and give me some options at which point we decided to move forward and he penciled me in for Tuesday. Vic was on time and ready to go he even took the time to explain to me what he was doing along the way. Customer service was A++ and i would recommend him to anyone. He is very professional and he understands customer satisfaction as he went above and beyond to make sure i understood everything before he walked out the door.

Art and his team did a great job taking care of our audio visual repairs at Replay Lincoln Park…read more Art responded in a timely fashion, came out the next day and diagnosed the troubles quickly. They provided great service at a fair price. Highly recommend and I'll certainly use them again

I was waiting on a computer for my car and had it immobile in my garage…read more I wanted the remote starter removed and Art was the only outfit that would come out to my house to remove it, as it wasn't running and I couldn't drive it anywhere. Art was supposed to send out a guy to do it but for some reason couldn't make it. Art came out later in the appointed day to complete the job. quick and goes the extra step to take care of his customers...very impressed about how he treats his customers and it i the future if I have any work pertaining to his business. I will be calling Art first. Thanks again, Art.

I've had other security and internet services out to look at my apartment building but they always…read moreseemed to make me more confused about the options than I was before. Tom was different. He was really invested in making sure I had the most streamlined, cost-effective, integrated systems. He explained my options so well that I actually understood what I was getting. I was using the security system he recommended within minutes to watch what was going on outside my building (the very first night I saw someone stealing a cobblestone from my garden!) And he saved me a lot of money by figuring out a way that I could completely eliminate one of the Comcast internet accounts in my building and get faster service in the process. This is a problem that at least a dozen visits by Comcast over the years couldn't figure out (or they didn't want to because they wanted me to have two accounts). I highly recommend HookUp Solutions. In fact, I would go as far to say that I feel sorry for anyone who doesn't use them because you're probably getting ripped off.

We built a new home and i knew that i wanted to have audio throughout. I remembered watching…read moreBlackhawk Down on a home theater system Tom set up for a buddy and I knew that he would be a good fit for our home. Tom is one of those anomalies in the service world - he actually cares about quality and refuses for anything with his name on it to be less than perfect. He can build systems that are so powerful they will shake your neighbors homes when you turn on your favorite tunes. He can also tailor a simple system for a kids space. He understands how to set realistic budgets and expectations. One very important attribute I learned about Tom is that he is a man of his word. If he tells you something will happen, you can bank on it. When you couple this with his impeccable honesty you end up with a great package. Stereo, video, etc systems can be overwhelming and it would be easy for someone to take advantage of the not-so-knowledgable consumer. With Tom at the helm, you need not worry. He will build a custom-fit solution for your exact need, within the budget you design, on time, and accurate.

Unfortunately we had a disappointing experience with R:Home. R:Home presents themselves as…read morehigh-end service company that values their customers, but after months of trying to resolve some issues, with numerous different technicians, we are still left with a system that does not fully work as originally presented and a very token discount (less then 2% of our bill). R:Home seems to be one of those companies that just wants as much $ from you as possible. Save yourself time and money and do not use R:home, go elsewhere

I was referred to Homerun Technology by a contractor that was building my roof deck…read more I worked with Tim McManus to design a fantastic outdoor theatre that featured surround sound, high definition projector and 10' screen. He was friendly, professional, and very willing to work with me to get everything setup the right way. This wasn't a standard job and 3 other Home AV 'experts' didn't bother to call me back after meeting with me. His crew was equally accommodating and did a fantastic job setting up components, running wire and hanging the speakers/screen. I recommend that you consult Tim for your next AV project.

Life saver and wallet saver. The main breaker at my house went bad and was tripping with no major…read moreappliances on. I called one electric company and before they even looked at it they said i was overloaded and wanted me to upgrade my panel. I knew i wasn't overloaded. I called John and we started texting, he asked several questions and he had an idea of what the problem was. I sent him photos of my panel and he quoted me before coming out. He texted me later on that he was available and he came out. Within 20 minutes he was done. I went from a $2,000 quote to a $180 repair (including parts). Its been two months and everything is working great. He took the time and explained everything to me while working and why he was doing it. Obviously, he likes to inform his customers which I really like. He answered all my questions and provided a complete answer which left me feeling comfortable with his work after he left. I take electrical work very seriously and I don't trust anybody who doesn't seem to have answers or doesn't like to be questioned. A lot of people don't like that he texts, its different but obviously he prefers it and it works, so I didn't mind. He asks what he needs to know and gets back to you when he can. There was a gap between the texts but i had patience and he came through in the end. He's my go to guy for electrical work going forward.

John was wonderful. He installed a ceiling fan for us. He was on time, professional, honest and…read moreknowledgeable. I'm very glad that I came across him. I wouldn't hesitate to hire him again. Thank you so much John!!!

They installed our security camera, access control system, and alarm system flawlessly. They are…read moreefficient and did a quality job.

We used George to install our security system and then upgrade it a few years later. We have been…read moreconsistently happy with his professionalism, quick response, and ease with which to do business. We are looking to use him for some home audio next, and will give a review on that once it's done!

OK, so I bought a house in the city and knew I needed A/V help but had no idea where to…read morebegin...what was out there...much less how to get things done at a reasonable cost. A little back story on me...I'm not the type to just find the cheapest vendor for services and I'm not easily swayed by businesses whose marketing efforts that make consumers THINK they're inexpensive (in this case, the likes of Geek Squad). I had been recommended to Premiere by a friend who had way more money to spend on A/V than me, so admittedly I was on guard for $$$. But what began as a cautious in-home meeting with a Premiere rep to discuss my relative disinterest in the world of "home theater" ended up being more enlightening than I had envisioned. In the end, yes, I spent way more than I had planned...but that's pretty much what happened with everything I bought...down to my coffee maker. What I got was an incredibly convenient set up where my TV's all use the same, idiot-proof, IP-based remote (which means my wife and guests don't have to take a course to turn on different TV's). The remotes can even control other TV's in the house AND the thermostats -- features that have come in handy when my pregnant wife needs the thermostat changed in the middle of the night and I don't feel like heading downstairs...or when our sons have another TV too loud when I'm trying to put our daughter down for a nap. They "sold" me (for lack of a better word) on other services too...ones that I'm certain I'd have later determined to want -- like an extended wireless network with a home server for auto backups of our family's laptops (who DOESN'T need that?) and iPod docks that interface with the A/V equipment. Oddly enough, I'm not a movie junkie. In fact, I can't tell you the last year in which I've watched a movie so I'm sure the tone of this would have been more about my Netflix & Pandora apps on my Blu-Ray players if I cared in the least about that stuff. I just like the ease of use in watching the news, listening to music or watching my (few) TV programs in HD. Everything looks great, sounds great and was wired/installed so professionally that I'm actually proud of the setup I have. Among the things like most? 1) Everybody at Premiere is bright and professional. How refreshing. 2) Emails and calls were always returned promptly and thoroughly. That's HUGE with me. 3) They have an engineering dept that provides detailed elevations showing EXACTLY where the brackets should be on the wall...where the wiring goes...how long the wiring should be. At first, this seemed like overkill but every time I look at any of the TV's and see how they are centered...perfectly level...no cords in sight...it reminds me how important this function was. The one regret I have...and I would recommend this to anyone who plans on working with an A/V company on a system that requires programming time on an IP-based remote control system (like Control4) -- don't go out and buy your own TV's like l did. I tried to save a couple bucks by getting TV's myself instead of getting them through Premiere and I regret it. I'm also reminded of it every day when I have to press custom buttons on my remote because the TV I bought doesn't communicate with the remotes as well as other brands. I should have gone with all the ones they were recommending. I also wish they'd have told me why they were recommending their preferred TV's because that knowledge would have been enough to keep me out of stores and offline scouring for TV deals. The ones that I bought didn't have (what I would soon learn to be) "discreet codes" that make programming the remotes easy and most functional. I ended up paying much more in Premiere's programming time than I saved in buying the TV's. AND I'm left with a couple of TV's that aren't integrated into my system as well as the TV's I bought from Premiere. My bad.

Talk about a company that takes advantage of people and the clients lack of knowledge -- these guys…read morequoted me for an AV system that was twice that of another company for THE EXACT same items. I mean EXACT - These guys also wanted to charge me for drawings $2500!!!! -- the company we chose did that as a courtesy -- I don't know how these guys get away with charging OUTRAGEOUS prices for similar services. SHOP THESE GUYS -- you will not regret it. I saved almost $73,000 by being an educated consumer. Don't fall into their sales game trap.

Mike and the team at Digital Systems do the highest quality work you can find in this space. So…read morefar, I've done three projects - a large installation A/V and wifi set across 7 zones from scratch, my garage deck outdoor A/V set up, and a control 4 based electronic lock for my front gate. The equipment, installation, and software are best in class and you can be sure that they will deliver a reliable, premium setup for any project on schedule. Even other service providers that I've had to work on a Philips Hue installation, for example, have noted the impressive quality of work from Mike's team. Mike is available all the time on text and e-mail and just as important his team not only have incredible expertise (there's a lot of programming, it's not just mounting and running wires behind a wall for many projects) but they are respectful of your home and instructive in how to use any app, remote, etc. I have zero concerns about anyone with digital systems entering, working, and locking up around my home, even if I'm out of town. I've used maybe 5 such firms across a couple homes in the past 10 years, and there is a difference here. Google and Amazon et al based systems do not the have supporting equipment and service expertise required for a reliable, premium set up. If you're comparing estimates and Digital Systems looks 5-10% higher which was my initial reaction in my first project, I write this review mostly to let others know from my experience that the quality and reliability of the equipment and installation, the available functionality to meet any capability requirement you have, and the optimization of your set up will quickly make it both the most cost efficient and highest end option available among any I've found around Chicago. .

I cannot say enough good things about Mike and his team. As we continue to go through remodeling we…read morehave had to call numerous times and someone always comes on short notice and fixes/corrects any issue (usually caused by me or the contractors!) I would highly recommend Digital Systems, as they were recommended to me- word of mouth is the best advertising!

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

I've had my laptop for 6 years now and while I was using it yesterday, the screen just turned…read moreblack. It was the first time it happened and I really don't know what to do. My mom gave it to me as a graduation gift, and I don't have the heart to just dispose of it and buy a new one. It is really special to me. I took it to a lot of computer repair shops, but all of them just said it could not be fixed. And when I was about to give up, one of my colleagues suggested this shop to me. It was my first time at Pro and they gladly accepted the work. I was told that they would call me once they found out what the problem was. They did not call me for that! They called me to tell me that they had already fixed it. I was so happy and impressed at the same time at how quickly they fixed it. I checked it and my laptop was as good as new. I definitely recommend this shop.