I'd give zero stars if Yelp let me. Went in, had some sizing work done, and discussed new jewelry…read morebeing made with the co-owner John. Got a quote for 2 pairs of earrings being custom made for a Christmas gift for my wife. Got a call back Monday morning stating he botched the entire quote and was off by more than double the quoted price. Absolutely ruined Christmas for my wife - will NEVER be back again and do not recommend ever dealing with John, the owner or this store again.

I enjoyed working with Katherine and her staff. Their attention to detail was amazing. I had my…read morefirst experience designing an original piece with Spencer & Kuehn and look forward to working with them again.

Do not recommend. Some of the staff were somewhat helpful…read morebut others wouldn't even acknowledge customer presence. One employee appeared to be too busy to look up and make eye contact with me even though I spoke directly to her as I stood across the front desk from her. I needed a watch battery replaced on a Movado watch. I explained that the mall jewelry stores didn't have the specific tools, but the young lady at Whites assured me they could do it. After battery change, they were unable to put the watch back together. The young lady solicited the help of the manager (?) who was in her office and she wasn't able to put the back on either..... this went on for nearly 15 minutes in the back workroom without any update to me, the customer, although I was basically within earshot and eyesight of them. The manager then left the work room and went back to her office without even glancing in my direction or providing explanation, even as I stood waiting at the register. The younger staffer had to come out and let me know that they were unable to re-attach the back. She handed it to me in pieces but still charged me for the battery! There really wasn't an apology, but she did look up a recommended shop in Bridgeport that could likely help, and gave me their phone number. I prefer the skill and customer service of Caplan's Jewelers in Weston. They met my needs with a smile, no charge, and I left there with an intact watch on my arm.

From the owner: White's Fine Jewelry has been the trusted jewelry retailer in Fairmont and Marion County, WV for…read moremore than 33 years. Providing customers with an engaging and pleasant shopping experience is our goal at White's Fine Jewelry. Our sales team enjoys getting to know our customers, which allows us the opportunity to deliver personalized service in finding the perfect gift for any occasion.

This place advertises itself as "Pickers Paradise". As a musician for well over 15 years I've been…read morein most music stores in NCWV at some point or another. Never in my life have I been followed and hovered over like this in a music store. The owner (I assume) acted like it was an inconvenience that I was there, and the worker awkwardly watched and followed me while standing behind me as I tried the instruments. All the while the owner, he stood behind the counter cussing like a sailor with my wife in the store. I found an instrument I liked and asked how their trades work as I have plenty I'd be willing to trade. They informed me that they find the value of your trade and then offer you 70% of its worth to go towards the trade. I'd rather shove my guitar through a woodchipper than ever take that deal. I decided to order the same model online for 300 dollars cheaper. I will never give a penny to this place and I will never recommend this place. I know plenty of musicians and none of them would stand for this experience. I will add that this store has two parts, the antique shop in the front with the lady behind the counter was very pleasant. The guitar section in the back is what this review focuses solely on.

We stopped in for the first time today…read more The shop is half antiques and half pawn shop. Pretty cool space and delightful knowledgeable owner - I think her name is Brandy. A good assortment of items - jewelry - signs - pottery - musicians needs. Definitely check her out!