Cancel

Open app

Search

Williams-Sonoma

2.6 (16 reviews)
Closed 10:00 am - 8:00 pm
Updated over 3 months ago

Williams-Sonoma Photos

You might also consider

Recommended Reviews - Williams-Sonoma

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos - Williams-Sonoma

a hand holding a silver bar
Robert S.

I'm a bit of a foodie and cook a lot! I've set up both my indoor kitchen and outdoor kitchen with very nice appliances and cooking products. In doing so I've bought thousands of dollars worth of stuff from Williams Sonoma including 2 breville espresso machines, cookware, knives, mixes and more. My pans failed after a couple years One of the things I asked at purchase was if they kept a record and would help with warranty should an issue arrive and was told yes so I brought the two pans in to get advice. They immediately began to backpedal, wouldn't even try to look my record up and told me to call the "Help line" that they wouldn't do anything in the store. frustrated, I called the help line who said "you have to call the manufacture directly" I told her everything on the pans said Williams Sonoma as the manufacture but I suspect they are calphalon and told her that yet she said "I would have no idea". After several minutes of getting nowhere I gave up and hung up. Walmart, Costco, Home Depot or any box store has a better warranty then this and their employees are more empowered and more helpful. Seems Williams Sonoma policy is to sell products at full retail plus, and then not support them. (I should have realized this when my first $1000 espresso machine failed and they were not helpful yet I bought the newer nicer version that day. Buyer beware....I bought 3 cookware sets at the same time for my kids from Costco and so far they've had no failure but if they do, I'm sure Costco will help. I paid less then $200 a set for those. I'll never buy another product from Williams Sonoma and on the contrary will try very hard to encourage others to go elsewhere. You can buy most of what they sell several other places with better warranty service and better pricing. Don't waste your time nor money on this.

the order details on the amazon app

I shop here regularly as well as pottery barn and today has led me to take my business else where. My husband went to purchase a Breville ice cream maker for me. He called to confirm WS would price match out the door what Amazon listed it for. WS stated as long as the model numbers matched, they would absolutely price match. Drove over to the store to only be told they would not price match. Terrible customer service and now a customer lost. I called the CC company, paid my balance and cancelled my credit card with them. I hope their $35 was worth the lost customer. Buyers, always ask these big box retailers to price match and if they don't, take your business elsewhere.

a young boy mixing ingredients in a bowl

See all

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 months ago

Terrible customer service, store employees acted as if we were bothering them. Will never go back after this experience.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Deb M.
0
12
2

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Robert S.
108
34
14

5 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 1

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

If one is in need of an espresso machine, see Ana at Briargate WS. She is the BEST! We purchased a Jura E8 from her and it is FANTASTIC!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kathie W.
147
54
2

7 years ago

Helpful 0
Thanks 1
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Chaz K.
65
41
4

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of E L.
0
3
0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Williams-Sonoma

You might also consider

Verify this business for free

Get access to customer & competitor insights.

Verify this business

Planet Granite

Planet Granite

4.1
(33 reviews)
6.2 mi
Established in 1998
Free estimates

So.. We decided it was time to put new granite in our house. We've used Planet Granite in our…read moreprevious house and we're very satisfied. My wife an I went to the business and asked to see some granite options. We basically new the color and pattern we were looking for. They assigned us Shauna Sauer. She was pretty attentive to our needs, took notes and sent on our way with a couple of samples. We went back the following Saturday to look at the whole slabs again and maybe some other choices. We never seen Shauna again. This time they assigned us Reese Hunt. He was equally attentive and helpful that day. With both Shauna and Reese my wife and I repeated that we both wanted to be involved in picking out the slabs, so we could be comfortable with the colors and grains.So far so good. This is where things go south. I called Reese the following Monday to get things moving because we made our selection. He didn't call me back until Tuesday afternoon. I was out but called him as soon as seen the message. Once again crickets. Then on Wednesday afternoon I called and asked to speak to the manager, sales manager, someone... The receptionist said she gave a message to the sales manager. Bingo, within minutes Reese called me back. I told our selection and I'd like to get a template done, he said they would be in touch. Once again crickets. A few days later I get an appointed with the guy doing the template. Very professional, very courteous and completed the template quickly with was nice as I was having new flooring put in. He said they'd be in touch the schedule the install. A few days pass and I get a call that the Install can be don the following week and we could come in the store in 2 days to work on the template layout on the slabs. We come in on that Thursday, stand around for 20 minutes until the layout guy, I can't remember his name comes an gets us. We go to his computer and he starts lining up the virtual templates on 2 pictures of slabs loading in his software. We stopped him and said we're not to this point yet as we haven't even picked out the slabs yet. He said, sure you did and here's the pictures. We both said I don't who picked those but they were not us. He got a little irritated, and went to get Reece. Reece knew we were waiting at this guys desk, but proceeded to complete a 20-25 minute phone call. When he came over and we explained the issue, he go combative and insisted that all the slabs were the same. I said I didn't care because we repeatedly indicated WE wanted to pick the slabs not have them picked for us. He then calmed down and said he misunderstood us. Misunderstood this statement "My wife and I want to come in and pick the slabs ourself" It was spoken in English. Any we decided to see what the layout guy could do. He was prenominal. 5 Stars for him. The installers, Gabe and Keion did a fantastic job. great seam work. Great work mounting the sink. Awesome job with the demo, not damaging anything. 5 stars for them. Combine 3 stars for MIA Shauna, and 1 star(being generous) for Reece, its' a 3 star review. I think they are a little pricy, but most of there team is great and they have great products.

Plant Granite just installed our kitchen granite. From the salesman, Mack to the incredible…read moreinstaller Gabe and Keion incredible quality installation, thorough, conscientious, customer service oriented and very knowledgeable. They were on time and did an outstanding job.

Photos
Classical 3cm Bianco Carerra Marble (Honed finish)
Classical 3cm Bianco Carerra Marble (Honed finish)
Planet Granite
Planet Granite

See all

Apex Knife

Apex Knife

5.0
(2 reviews)
5.3 mi

I recently got my first Japanese knife (a gyuto) and noticed a spot on the blade that isn't as…read moresharp as the rest. Since I'm not experienced with sharpening yet (though I want to learn with a whetstone eventually), I started looking for someone local to sharpen it for me. Out of all the places I found, Apex Knife Co stood out the most. I had seen the owner's video sharpening a Japanese knife, and every customer review I came across was positive. There was another person highly recommended on Reddit, but some people mentioned issues with his attitude. Since I really value good customer service, I decided to go with Apex instead. I emailed them explaining that I was new to Japanese knives and didn't have a frame of reference for optimal sharpness. The owner replied promptly and invited me to stop by anytime. When I went in, he confirmed that there was indeed a spot on my blade that wasn't as sharp, and he offered to sharpen it for me. I agreed, and he did an excellent job for a very reasonable price. He was also friendly and clearly knowledgeable, which makes me feel confident about bringing my knife back in the future. Overall, I'm really glad I chose Apex Knife Co and would definitely recommend them to anyone looking for quality sharpening paired with great service.

Stopped in while traveling through town . Great people, very knowledgeable, awesome store. So…read moreglad I stopped!

Photos
Apex Knife
Apex Knife
Fabric Shear Rust Removal

See all

Fabric Shear Rust Removal

Williams-Sonoma - gourmet - Updated July 2026

Loading...
Loading...
Loading...