We looked every where for pink curing salt. Mr. B wanted to make his own bacon. So we went to a mega store like Bass Pro Shops, but with no success. Yelped it. Called them. And it was here that we finally found what he really needed. Thanks Yelp! Glad it was that easy. read more

Poor customer service. No price adjustments and you can't return anything online to the store and they will charge you for shipping for a return label. read more

Customer service is lacking compared to other locations. The people who are working there are not very knowledgeable or approachable. I left and went to Nordstrom in Montclair and it was such a nicer shopping experience. Management should go shop at Nordstrom for 20 min. and see how customer service should be. read more

Great customer service! Just purchased new breville coffee machine The guy at the shop was super helpful And explain me how the machine work. Super happy! read more

Williams-Sonoma - Kitchen & Bath Near Me - Rancho Cucamonga, California

Dear Super Star Rancho Cucamonga Store! Toni-Marie and her team was just amazing and I could not wait one minute to share about the professional staff and service they provided to me! I will Shop there again for sure! Great job great smiles! All the best Anastacia read more

MAKE SURE YOU GET A RECEIPT Ordered a $600 mixer online for mother's day for my wife. Turns out, she already had one in storage. Returned it at the Rancho Cucamonga store. They asked for the order number and card info and said it would be credited back in a few days. They said it was a corporate return and wouldn't be able to provide a receipt. Well, you guessed it, no credit back was received and when I called the WilliamSonoma credit card customer service, they showed no return was made. Also called regular customer service and they said no return was made and there was nothing they could do. read more

Absolutely the worse customer service my fiancée and I have EVER experienced. We had ordered a pairing knife on-line in early February. The knife was on back order and was expected to be delivered late February. We didn't get it until Mid April. It was an inconvenience but not a deal breaker. The knife was somewhat dull which wasn't expected being that it was from Wusthof. After calling Williams-Sonoma customer service and talking with a very friendly and helpful gentleman over the phone, we were told to check our email for a return shipping label to send back the knife. It never came... We decided to head to the store at the Victoria Gardens and this is where Williams-Sonoma lost our business forever. As we were in line to conduct our transaction another person walked up to the counter. The cashier totally disregarded us and began helping the customer whom cut the line. Strike one.... when we finally received help, the employee had to ask us for our information at least 4 times. It was as if she wasn't remembering anything we told her on purpose. Ok, sometimes it's hard to hear people with masks on, I can buy that. As we were explaining the problem to her she decided to stop listening to us and start helping another customer whom walked up. We were in mid sentence and the employee just stopped listening and started helping another customer. We couldn't believe it. When she finally came back to us, we had to restart all over explaining the issue again. We explained how we only had the knife for a week or so. That we never received the shipping label to return the knife. That the email said we could bring it into the store to be returned. She told us "No, you ordered it on-line so you must return it on-line". We couldn't believe it. What store will allow you to order things on-line and not let you return them in store if they are defective?!?! Strike Two!!! I asked to record her saying that we couldn't return it in store since we have an email from Williams-Sonoma stating we could. The email just didn't contain the return shipping label that it was suppose to and that's the only reason we came to the store in the first place. The employee stormed off at that point. We also had ordered All-Clad D5 15 piece set pots and pans back in February and had an issue with one of our pans. We decided since we were bring the knife in we would also bring the pan in to get replaced. This is when EVERYTHING started to made sense..... The store manager came from out back after the employee whom was suppose to be helping us stormed off. We told her about the knife trouble and started to explain about the pan. She told us that the pan must be in good shape to be returned. We told her it was part of the set we bought and she asked us for our phone number to look it up. After seeing our orders from our account, it was a day and night difference with the customer service level. I may only be a Railroad worked but my fiancée has her Doctorate and is a professor for a major University here in Southern California. Needless to say, she does very well in the Financial department. The person whom earlier cut the line in front of us dressed a bit on the nicer side, if you get my meaning. The other customer whom walked up while we were being helped and the employee disregarded us mid sentence to help her was of the same look. As for my Fiancée, well she's more of the laid back super sweet and nice type. She maybe able to buy whatever she likes without looking at the price tag but you would never know it. STRIKE THREE!!!! If you have money and love to flaunt it, well, this is the store for you. If you despise people and stores that cater to this kind of attitude, then shop some where else like we do now..... read more

I have always had awesome luck if needing to take anything back that has stopped working. If I purchase anything my receipt will be under my email since I typically don't plan on returning anything. However, my husband loves gadgets and is always buying automatic wine openers or salt and pepper shakers. The salt shaker we purchased was one where he bought it and not under my email. It stopped working and of course I changed all the batteries and cleaned connectors. I went to return today and because I could not find my receipt and because it was over 30 days since we purchased Williams Sonoma would not take it back. In fact, they were very rude to me. They told me I needed to deal with the manufacturer direct they would not help me. I used to buy a lot from this store but will instead be going some where else. This is not right. This salt shaker is not that old. read more

Williams-Sonoma - Kitchen & Bath Near Me - Rancho Cucamonga, California

THEY DON'T CARE ABOUT THEIR CUSTOMERS! This Williams Sonoma store is very disappointing. I went in today with my fiancee to register for our wedding and it was a little busy. We were originally planning to register elsewhere, but I really liked their high-end cutlery options, and I am sort of a knife snob. We waited patiently to be helped and watched a couple of people working hard while another lady was just sort of opening and closing drawers and really getting nothing done. She looked like she was just trying to look busy while completely ignoring us. Finally she asked us if we had been helped and we said, "no...but we'd like to register for our wedding." She said, okay, let me get you some paperwork and someone else to help you (because obviously she couldn't). She asked if we had brought a pen...uh...yeah. Luckily, my fiancee had one in her bag. We finish filling out our paperwork , and we waited for the aforementioned new person to help us. No one came. Finally I asked someone who we could give our paperwork to. The lady responded in a snooty manner telling us that it's so inconvenient for her to do our registry on a Saturday afternoon. She basically put us on the back-burner as if she was doing US a favor by opening up our registry there. We would have had no problem coming back at a more convenient time, but her attitude toward us was unnecessary and plain rude. We left. On our way out, someone asked if we found everything alright, and I asked for the manager. The young manager came to speak with me and I told her what happened. She asked who I spoke with and I pointed her out. Then she just said, "Sorry!" Needless to say, she didn't really seem to care about us either. Nobody cared to do ANYTHING to correct the situation. With Pottery Barn, Crate & Barrel, and Macy's Home all within a 15 second walk, I would imagine that Williams Sonoma would want to treat their customers a little better. Bottom Line: AVOID THIS PLACE. read more

*Overpriced* Price aside, they did something so ludicrous here that I saw quite a few customers shaking their heads at. They started their (one) line at the back of the store, and assumed customers should know where to stand despite there being no signs for it. But what I witnessed was a line formed by customers, and the cashier rep said "Oh the line starts at the back by the Christmas tree", and seriously the couple walked the twenty feet back, and as SOON as they reached the invisible line marker, the same rep said "Okay I can help whoever's next". We were floored. It was a joke. I can't help but laugh at it. What I DO like about this place is they have some unique gourmet foods/spices/food products that are imported. They now have Sprinkles cupcake mixes, jellies, and other novelty items that are really great to treat someone with as a gift. read more

I've loved this store and had great experiences at every other location except for this one. EVERY time I visit, I am followed around by the employees and get a condescending tone and attitude from them. At this point, I think it's because of the color of my skin. I was excited to register here for my wedding, but this last visit ended it for me. read more

We go to this store alot when we visit victoria gardens. It has some great things for the kitchen but they are way expensive. They do make a few things that are the best though. We did buy a few pans and some other things from here. just do your homework and dont over pay. read more

Made a phone call to the store for an item and the woman on the other end could care less to give me the time of day. She was short with me and not interested. Terrible experience and will shop for the item at a different place. read more

Went in here to buy a Vitamix blender, and had reserved one before stopping by. I got the newest, or most under-educated employee to help me. YAY. Cashier: "Do you want to buy a blade for this?" Me: Um.. it comes with the wet blade already, right? Cashier: "No.." Me: So, what? It's just the base? Cashier: "No, it comes with a blade that's just meant for blending... wet things." Me: THE WET BLADE. Cashier: "No, it's like a normal blade. It's not called the wet blade though." ... (FYI: It IS the wet blade. She was trying to up-sell me on a blade that ALREADY COMES WITH THE BLENDER.) Someone please have a meeting with this girl and give her information on these higher end products. I used to work at a kitchen-supply store also, and when customers are coming in and dropping $500 on something, you, the employee, should be able to answer any and all questions about said product. When I was new at *Other Kitchen Store* and I didn't know the answer to a question, I said: "I'm new, so I don't have the answer to that. But let me go get my manager so he/she can help you!" So after that fun conversation, she scanned it. It was $100 MORE than their listed price on their website, and the price that the woman whom I had previously spoken to over the phone had quoted. I immediately stopped the girl and asked about the dramatic different in price: Manager-standing-behind-Cashier: *double checks and tells her* "Yeah... you typed in the Canadian code... here, just scan the bar code on the box." WHAT?? I feel sorry for the 30 other people that spent more than the product costs because this girl somehow managed to put in the CANADIAN code instead of just using the scanner from the damn bar code that's printed on the side of the box! Seriously. Do you think I just have $600 in my back pocket? I've been saving this money for over 3 months to buy this damn blender. And I chose to do business with Williams-Sonoma for this hefty purchase. I feel like the chicks that work at In-N-Out know more about their burgers. I paid the normal price, and ran away. I will never be returning. read more

I'm sad to have to write this review but this is necessary. I am a frequent shopper at this Williams-Sonoma and I normally have a great experience; however, Sheri has completely ruined my shopping experience here. Every time I come to this store and Sheri is working she treats me SO rudely. Last time I was in she gave me a hard time about returning something like am I not allowed to return things I don't like?!?!? ALSO she made me wait OVER an hour and kept helping other people over me. During this busy holiday season they need to get more staff to work and help their customers out and when they hire they should make sure they have exceptional customer service!!! read more

I do not understand why people shop at this store. I guess the name makes you feel good about spending more than you should for kitchen gadgets you can get at reputable department store (e.g, Macy's, Nordstroms, Bloomingdales, etc.). My daughter gifted me a water carbonation gadget from this store. I would never use it, so I decided to return it and get something else. I do not need kitchen gadgets, so I asked for a refund or to credit back to her credit card. I had the receipt, so I was not walking in without transaction documentation. I was told the only thing I could do was to get a Williams-Sonoma store credit card. I told the person that was processing the return that I was not interested in anything in the store and to explain why she could not give me cash or credit my daughter's credit card. She responded she had no idea why, but that is how they do it. She asked another person and that person said that is how they do it. So now I am stuck with a $200 Williams-Sonoma gift card for a store that I will never buy anything from ever. I will never shop at Williams-Sonoma again. I will tell my kids to never shop their either. I will tell my friends of my experience at this store, and to make sure they are certain they are willing to get stuck with useless gift card. read more

Ok so I am such a fan of Williams-Sonoma Stores that I wanted to put five stars but I have noticed at this store it is a little off. Trust me I am a fan I even worked a Christmas Season at the Williams-Sonoma Store in Brea, um hello can we say retail at Christmas???? It was the great experience working there - any how back to the Rancho store. I used to shop here all the time because they do have the best kitchen utensils, gadgets, and appliances that I have found. Williams-Sonoma Stores usually have incredible customer service, but this one doesn't, today we were greeted by the staff but usually as we walk through the store no one even notices that we are there, in and out without even a hi or hello. So hopefully on any following visits I can come back and rewrite this and re-rate this store. read more

I have been to this location many times. I have purchased a coffee mug here, a jar of jam there, a cooking trinket once in a while, but to actually SHOP there, no, there are far better prices else where. I do however, like to "cruise" the store. I think I may have just about every piece of All Clad there is---and all the knives I need, and believe me, they weren't purchased there. My girlfriend and I decided once to take one of their one day, couple hour cooking classes. (NOT CHEAP) I believe it seated 8 of us in a semicircle around the cooking area. The "chef" wanted to ascertain what our level of cooking expertise was . I am a 4 STAR my friend is a 5 STAR. He said, looking down his nose at us "and what kind of pots and pans do you use?" We both named our VERY high end COOKWARE and knives and he shut his snooty mouth! We DID have fun, as we totally misbehaved! LOL read more

Great service on Saturday!!! Will def be back. I am always surprised when I receive exceptional service these days so it was a very welcomed surprise!!! read more

I love the items in this store, however the ladies need more training in the area of customer service I purchased items to be shipped, they were not shipped as promise nor did I receive the tracking number by email as promised. Then when I called about this the lady never apologized, never even said thank you for calling and letting us know this. We are spending our hard earned $$ and each person working there should provide good customer service in store or over the phone. Now I am worried if my items even got wrapped I was told Stacey is the manager however was allowed to speak with her. WHEREs STACEY read more

First time going to Williams Sonoma at Victoria Gardens. As a kitchen gadget guru, I love their selection of items. I love looking around at the endless possibilities of kitchen stuff. That being said, the store is crowded with stuff and cluttered. It was hard for me to push my stroller down the aisles and I ran into random boxes in the aisle twice. Definitely not bringing the stroller (or the kids) in there again when I want to look around. Although they had a ton of sales going on, they are pretty expensive. Great stuff... just pricey. I'll be back again soon to find some deals on their sales and clearance. Oh... the staff was super friendly and helpful. Great customer service! read more

My experience must be shared. On January 15, 2017, an order for a 16 piece Le Creuset dishware and for pasta bowls was made on my behalf at the Rancho Cucamonga store by the scheduled morning store manager. She attended to me by informing me that the store does not provide the items (dishware) directly to the customer and that SHE would place the order on my behalf. She proceeded to enter all the information on the computer using my gift card in the amount of $269.94 and during the process advised me that the dishware I was interested in did not come with the pasta plates. I was not familiar with pasta plates. The store manager stopped what she was doing and retrieved a sample of the pasta plate to show me. Together we concluded that the pasta plates would be included for purchase. However, the store manager told me that SHE had to cancel out the order and reenter a new order using the gift card in the amount of $269.94 and my bank card for the remaining amount of $1.60 for the full order of 1 set of dishware with 4 pasta plates. I NEVER requested or made a second order for dishware. The store manager assured me that the initial order was voided that SHE had inputted created a new order. The order had a promised delivery by January 26, 2017. I was tracking the order and noted that the tracking information cited delivery on January 25, 2017 at 1:04 p.m. This was not the case and I promptly contacted William Sonoma and spoke to Claire who prompted a delivery investigation with a Michele at UPS and assured me that the dishware order would be fulfilled. I was told the investigation would take 8 days. On February 3, 2017 I spoke with Myra Franklin (William Sonoma) and we discussed my order. I made it clear then that my order was paid in full and I demanded the dishware as the pasta bowls had been delivered to my neighbors' home. I am uncertain as to the delivery date of the pasta bowls since they were delivered to my neighbor. Ms. Franklin assured me that the dishware was indeed paid in full. She called me a week later and informed me that the dishware was a back order and that I would have to wait. My purchase made on for my sole order by the store manager on January 15, 2017 was not completed until April 6, 2017. After the delivery, over joyed at having finally received by order, I unpacked the dishes, washed them and put them away. Then on April 16, 2017, I received an email from Williams Sonoma informing me that I owed them $213.35 for dishware. This being Easter Sunday, I promptly contacted the sender using the instructions on the email per phone at an 800 number. When I placed the call, the person answered "Hello." I was confused because I thought I misdialed the number. I proceeded to ask the answering party of this was a business and she affirmed that it was in fact Williams Sonoma. I commented on the manner that she answered the phone. She apologized and directed my call to another person. I learned from this person that there is no such thing as customer services, when she would not allow me to explain the circumstance of my call. She strongly took the position that she was not interested in what I had to say and that she did not have to discuss it with me. She demanded payment and hung up on me. I then contacted the Williams Sonoma Store in Rancho Cucamonga to speak with the manager. I was told by the on duty manager that "he" would correct the situation and call me back. He never did. On April 20, 2017, I received an invoice in the mail for $213.35. I responded by forwarded the receipts and payment evidence. The response was received on April 25, 2017, with the same letter with an invoice received on April previously. I rebutted the information once again contained in the letter. An email received on May 9, 2017, continued to demand payment. With perplex and confusion as to what I was going to do. I was them prompted to pack the dishware and return them. When I started this process, I noticed that I counted more then 16 pieces. To my surprise there were actually more then 16 pieces. The order included the "voided" one by the store manager. This prompted a call to the Williams Sonoma processing center. I offered to pack the additional order to return or bite the bullet and pay for them. Guess what, I paid only to rid myself of this nightmare. Yes, right. I paid on May 10, 2017, I was sent a receipt via email. Today, May 13, 2017, and I received a bill in the mail. I will never-ever shop Williams Sonoma! read more

Terrible customer service not once did a worker ask to help us. There were 3 workers standing around not helping others we even made eye contact and still no help . A white older gentleman walked up and right away they tended to his needs won't be going back to this location read more

The service is terrible. I walked in hoping to add a shun nakiri or other veg. knife to my little collection. While reviewing what they had to offer the associates were discussing their plans for the weekend. After about 6or7 minutes I took a lap around the store. While looking at some Le Creuste (spelling) the young lady came around the corner and decided to straighten up the merchandise between me and the door. This doesn't bother me, what does, is the fact she didn't ask me if I needed help with anything... She knew I was there. So I went back to the knives... Now the male clerk was chatting up the only other customer in the store, the topic was how much better pastrami sandwiches are in New York then in Rancho Cucamonga. The young lady left, and I'm still standing in front of Ginsu central not 10 feet from the pastrami wars. He returns to the counter without a word to me Sad really, I LIKE going out to a brick and mortar store. I like seeing the item in person, and I enjoy and tend to buy more when the associate is bright eyed and looking to help. I just spent $300 on a pair of Baccarat sommeliel glasses gift wrapped and shipped from William Sonoma. This will be my last purchase from them. Lets face it anything they sell you can find somewhere else for a third less. If all they have let is service they wont last read more

One of my favorite stores. There are plenty of salespeople on the floor so you get helped quickly.

Great store! Bought a set of Shun knives. Was going to purchase a pair of cheaper knives but received good advice about knife quality and value. Definitely knowledgeable group of employees. read more

Poor customer service. My fiancé and I went in to register for our wedding. We did not get a warm welcome and then told to fill out a registry form. We did and then informed we would need to use our smart phone to scan because their scanner's battery didn't work and sometimes died making you lose everything. So we downloaded the app. But it forced us to complete everything we just did on the paper. When we asked about this we were brushed aside. Then after scanning everything on the phone we came home only to find nothing had saved. Not once did anyone check on us. In fact we seemed like an annoyance. Probably will go to another store next time. read more

I came into this store looking for high-end copper cookware and a good set of knives. In the cookware department I was trying to decide between the All-Clad brand and Mauviel. These two lines were in the $,$$$ range so I was certainly hoping for some expert advice. I was greeted by one of the associates who, unfortunately, didn't know a whole lot about copper cookware. I asked how thick the copper lining was and instead of getting a "1.5mm" or "2mm thick" answer, I got "they're all copper". So, I don't know, maybe she is new and learning but I figured it out by surfing the web from my smartphone. I went with the Mauviel cookware. This is where my next hiccup occured. The associate went in the back to select the 5 piece set of Mauviel cookware I wanted to buy, but I needed to add another frying pan which she was unable to find in stock. I was a bit disappointed, as the frying pan in question should be pretty essential in my opinion, but she did offer to make the order online for me at the register. She had everything set up online and showed me the amount due and asked if I was ready, though it would be about 5 to 7 business days for shipping. Another check on my smartphone indicated that I could buy the same pan on Amazon with quicker shipping and if I waited until I got home I could get free shipping and another 10% off the purchase with a coupon from the store that follows any recent purchase. So the associate would have cost me money had I let her do it. Still, maybe she's new, or in this case the store is trying to make a quick buck off me. I don't appreciate it regardless but she was nice and the experience was still generally acceptable. Now on to the knives. I told her I would like to pick up some knives before I left. I asked her what the difference between the various Shun lines were (Classic, Kaji, Premier etc). Again, she didn't know, she went somewhere to look it up, came back, and still didn't know. She did, however, let me handle each blade and I chose the Shun Kaji line because it had a nice matching steak knife set, something I would buy later down the road. For now, I wanted a Chef's knife, a 3 and 4 inch paring knife and a Santoku knife. They were out of stock on everything but the 3 inch paring knife and the Chef's knife. Fail. I walked out with most of what I wanted, so I was overall happy. Buying the rest of the stuff is no problem, but the review is for the store. The store needs some work. I'd recommend checking their website if you really need Williams-Sonoma calibre stuff. Use the store for handling the different knives, cookware and gauging the look and feel of the nice appliances for if there is anything this store had out of stock, display models weren't one of them. read more

Excellent quality and customer service all around!! I am in love with their products especially Le Creuset! Love all the colors and had difficulty trying to find the color and the size I needed but the staff helped me out by locating all the things I needed right on the dot!! Helen, was an expert!! She knew all about each and every product there was at the store! Love her open personality which made me feel so comfortable to ask her tons of questions yet she took her time to answer each questions very throughly, taking her time. Most friendly customer service I have ever had at any stores!! She even included excellent cooking tips and showed me which products work well with each receipts. I give not 5 stars but 10 stars all around! read more

In the strange (and somewhat foreign to urbanites) land of Rancho Cucamonga, there is definitely a dearth of "foodie" anything. Williams Sonoma often ends up being the saving grace from having to drive to Pasadena (or further) to find what I'm looking for, whether it's a specialized kitchen tool/gadget or pantry item. The staff there is very well informed and can explain all the merchandise extremely well. This can sometimes be a negative because they spend so much time thoroughly explaining an item to one customer, that another customer needs to wait a few minutes. This just fits in line with their "slow food" mentality. They also have an extremely liberal return policy, which has come in hand on more than one occasion. read more

Great customer service and always friendly. The manager was very helpful in helping me put together gifts for a bridal shower...everything was gift wrapped and included the gift receipts. read more

I've ordered many items online and had them delivered no problem. I placed an order online to pick up at the Rancho Cucamonga store on11/10/19. The ladies didn't check and make sure my pick up order was complete 2 items were missing. When I got home which was late I noticed the items were missing. I called the next morning to get this resolved the lady put me on hold for 6 minutes. Another lady picked up and was helpful said the 2 items would be shipped out that day 11/11. received one item on Wednesday the other item I haven't received it is now 11/17/19 called this morning and the lady was very rude on the phone and said the item would ship out tomorrow we will see if that happens.You're better off ordering online having it ship to your home. Customer service from the Rancho Cucamonga store sucks! read more

I had a great time at this store. I went today to get a Le Creuset cleaner. The store was so busy! The gentleman that help me was putting some knives away but he still helped me. Since I have him I decided to see if they had a Le Creuset roasting pan. But alas! the pan still eludes me. I wanted to get the flame color, they only had the cherry. He passed me along to a great lady that helped answered the rest of my questions. Both of them didn't pressure me in buying what they had in stock and clearly didn't pressure me on buying the pan I didn't want. The gentleman helped me checked out my cleaner and I was happily on my way. Great customer service. Very knowledgeable staff. read more

I love this place! bright and spacious to take in all of the merchandise with a quick visual of the sale floor! Sales people are always friendly and helpful. It gets pretty tight in the showroom during the holiday season, especially when they are serving food samples! I'm always popping into this place to check out the clearance table or take advantage of a good sale! Great pantry items. read more

At Victoria garden website, it showed 50% off of coffee maker and I went there showed the sales the website, and they told me it's wrong ads. The manager with bad attitude even pointed to me that Victoria garden put wrong open hour for their store. WTF! I do not care about the time. I care about if I have price match for the coffee maker. Anyway, the manager with bad attitude told the cashier that she can honor to give me 25% off even though the sale was ended yesterday. Even she could give me good deal, I decide to buy from bloomingdale for better service. I really want to tell her that with that kind of attitude, she would never be promote to better place. Will not recommend my friends there. BAD EXPERIENCE. read more

Williams-Sonoma - This is the ads on Victoria garden. Do not trust it. It's not true. - Kitchen & Bath Near Me - Rancho Cucamonga, California

Love the staff at the Victoria Gardens WS. So helpful but not pushy. Very professional but fun to be around.

Pretty good store at this location. Yolanda was a great help and very kind. Love this place and will return.

I had the worst experience at this Williams Sonoma. I love to bake so I tend to go to Williams Sonoma often to get new supplies. I was sent to this one because I was told they had the specific bowl set that I wanted from their website. However, this store is the worst one. It is too small with staff that knows very little about the products if you can figure out who staff members are. No one is wearing a name tag or any type of uniform to identify themselves as workers. Either they come up to you and ask if you need help a billion times or they relax by the cash registers on their phones. When I finally got one to help me and I told them that my item should be on hold, they could not find it. Another worker said they think it might never have been placed on hold or they could have sold the item. They asked me how long the item was on hold I said three hours the duration of my drive to get here. It took them an hour to realize the item was placed behind the cashiers. They told me it shouldn't have been placed there and tried to ring me up but in the end, it was the WRONG bowl set. They did not apologize for wasting my time and for their lack of communication skills over the phone and in person. I will never be going back to this Williams Sonoma, worst customer service I have ever gotten. read more

I planned on 'investing' in a new set of knives. Robert was a great help. Pointed out the pros and cons of each, let me work with the ones I was interested in, and helped me pick out an awesome set. We went back about a month later to fill the missing slots and this time Jessica helped us. She was incredibly knowledgable about the knives, and really made our visit great! I'm definitely a fan of this place! read more

I attended a live demo at Williams-Sonoma in Rancho Cucamonga store on September 10, 2017, at 10:00 a.m. for a instant Pot I purchased the night before (September 9, 2017.) While the chief was conducting the presentation there were roaches crawling on the cutting board, scallions and other food on the display table. I pointed it out twice to which the chief killed the roaches with his hands and kept going stating to the class "you didn't see that." Not once did he stop the presentation and wash his hands, or clean the items he was working on. He proceeded to continue making the chili. When it was done he served it to the class. I and several others of course did not partake in eating the chili. We walked out.I have no idea why any of the others ate it after seeing him smash the roaches in front of them, and not wash his hands. NASTY! read more