I love this pharmacy! So easy to get in touch with them, kind people. Always quick with filling my prescriptions

NOTE: This review has been sitting for several years in drafts because I put it aside and forgot to go back to it. They may have improved since then, however, just reading this again made me angry all over again so I may as well publish it. It says something when a person (me) would rather pay out of pocket for CPAP supplies than deal with it through an insurance company and (this) DME. "From the beginning of my time as a CPAP customer there it was one issue after another. First it was a hassle getting them to admit that, because they took months to submit to my insurance, they ended up charging me for a deductible that I no longer owed, and then getting that money back. It took multiple calls and emails before I finally received an abusive message for not being home when they finally called. Then it was the refusal to leave messages on my phone, so weeks would pass without me knowing why things weren't arriving or that anyone had questions for me. The fact that they were always obviously put out whenever I had a question. The fact that a representative from my insurance company (!) called to get a question answered and then told me "Wow, they really are unhelpful and not very nice. You know you can switch DMEs, right?" When someone from an INSURANCE company thinks a business is deliberately unhelpful that says a lot. The last straw was when, weeks after my doctor submitted a prescription for a new mask and I had never heard anything from them, I was told, "You weren't due yet. We're never going to call you to confirm when insurance won't pay. We don't have time." Then they shipped out my supplies...and got the order wrong. Because, as I thought, they never filed the correct prescription. More calls. More rudeness. I am so relieved my machine is paid off so I never have to deal with these terrible, unpleasant, unhelpful, dishonest and incompetent people ever again. Do NOT get tied up with them." read more

great place i guess! my review is based on the information i found here on yelp, may edit in the near future once i get a real life encounter with the business one on one. read more

Using this small private mom and pop.pharmacy for over 10 years. Owners and staff are hands on and never had 1 bad experience with this little gem. When it comes to your health or your famiies health you need to avoid big corporations. Thank you williamsburg pharmacy .. read more

It was Fri. the day b4 Blizzard Kenan was due to hit NYC On Sat. My husband had a doc's appt. on Monday, so hearing Kenan was going to be big, we thought we'd better rent the Wheelchair on Fri. We called this pharmacy abt. 4pm. Scott answered and said they close at 4:30 due to storm. Scott STAYED OPEN & waited for us to get from Lefferts Gardens to Williamsburg. (Traffic- Took 45mins) I was so worried we wouldn't make it/- read more

The pharmacist went above and beyond to help source something for me that they didn't have in stock. Would definitely go back! They are super helpful and they had it in stock quickly! Thank you! read more

I got my CPAP machine through them.several years ago, and have been getting supplies for it ever since. Their customer service is top notch. They fill their orders right away, they let you know when (or if) there is an issue, and they are always professional and courteous. This is the reason to use a local place rather than online. I can't recommend them highly enough! read more

Had a great conversation with the business owner about my concerns over reordering CPAP supplies. He went above and beyond to explain and address, even processing my order himself, and introducing me to the reorder page on the Williamsburg Pharmacy website for future orders. This was an extraordinary response by a business owner who very obviously cares about the customers and community served by Williamsburg Pharmacy. I recommend. read more

I was traveling from out of state with my elderly mother and needed to rent a wheelchair while visiting Brooklyn. I called a few medical supply places and received various rates from $25-$75 per day for a 4 day rental AND I'd have to pick up and drop off the wheelchair at their store. The last place I called was Williamsburg Pharmacy & Surgical Supplies and spoke to the owner Nick. I told him our circumstance; that we are staying at a local hotel in Williamsburg, I don't have transportation, I only need it for 4 days, and need a "travel" wheelchair so it would be light weight to get in and out of Ubers. He told me the weight of the wheelchair he had at the time to rent but it wasn't considered a "travel chair." He told me the cost for the total 4 days which was way less expensive then the other places. He then told me he will deliver the chair to the hotel the day before we arrive so that it'll be available for us the next day AND pick up the chair at the hotel the day after we leave. A few days before arriving to Williamsburg, I got a text from Nick letting me know a "light weight travel" wheelchair became available and he would reserve it for me. He even sent a picture of it! All said, it was a seamless transaction and it worked out perfectly. Customer service was 5 star and Nick was so nice and accommodating to work with. I highly recommend this store to anyone who needs medical supplies or rentals. Thanks Nick! read more

Really nice and helpful people. I've been here a couple of times, once for an emergency prescription and once for crutches. They were kind enough to deliver the crutches to my place (only a few blocks away) as it was pretty difficult for me to get around. What a relief having them in the neighborhood! read more

My doctor is in Brooklyn and he sent my cpap prescription to this pharmacy, worst decision ever! First they are unprofessional especially Susan! They took forever to send me my cpap machine, they don't communicate well, I never received replacement parts for the machine.. but when it came time for the deductible they sure did call me.. that's all they are worried about.. money. Not customer service! Good news is I have new pharmacy I deal with. read more

They might work out if you live nearby and only need something cheap and simple like crutches. For everyone else it probably a better best to fill your prescriptions elsewhere. read more

I cannot say enough good things about this place....and especially about Nick who works there. I recently received a CPAP machine from them, though through another office. When I picked up my machine I received very little instruction regarding its' operation -- basically just how to turn it on and off. I was told that I would not need to know more than that. Well, that could not have been further from the truth. Once I got the machine home a thousand questions arose. Questions that, for me, did not have clear answers in the operation manual. I decided to go to the source rather than call the office where I picked up the machine. Thankfully, the office had told me about Nick, the contact person at Williamsburg Pharmacy. Nick was not only extremely knowledgeable but was impressively patient and detailed in answering all of my questions. He even went so far as to mail me some pages of instructions as a back-up of all of the information he had given me on the phone...and more. This is a terrific business that always goes the extra mile and shows sincere care and compassion for its customers: a wonderful and extremely rare quality in this "get-'em-in-get-'em-out" health industry we live in these days. read more