When we went to WCD for a cleaning , our understanding was that my wife and my insurance were both…read moreaccepted . We submitted insurance information on April 3 , again on April 7. We were told on April 7 that both insurance companies were subsidiaries of one another so there shouldn't be a problem. So we scheduled first available appointment for June 10 . WCD called for us to come in June 3 as there was a cancellation for cleaning. We received billing in July for $ 611 . They said they didn't accept my insurance , & my wife owed $ 98 . I was never told that my insurance was not accepted. Had I known , we would have gone elsewhere. My bill alone was $ 513 for cleaning, and pictures. Probably no one will see this review , but I will make sure others know .

Worst experience I had during a dental visit. I had a root canal done in a 2 day procedure. Was…read moretold my appointment would be an hour long. My 2nd appointment was 3 hours and 40 minutes long. I kept telling the doctor I could feel pain and was no longer numb. The doctor kept asking me "can you still feel this" after I had said I was in pain. It got to the point where the pain was so bad I started crying. He replied "it's a good thing you cried because that let me know you needed more numbing" this was after I told him I could feel everything he was doing. I was in such severe pain he ended up giving me pain medication in the office before the procedure had finished. I kept jumping and jerking because the pain was so bad and asked multiple times to "please stop" and he kept going. At the end of the procedure the dental hygienist said "that was insane" I have a very high pain tolerance and this was the worst experience I have ever had at this office. The doctor gave me advil for pain and told me to take it as needed. Doctor Scott Block was the one who did my procedure. The whole side of my face is bruised along with excruciating pain with a migraine

I made an appointment for next available appointment which was for the end of January on JULY…read more1st!!! Only to get a text today about my appointment being canceled and unable to reschedule "due to staffing changes". DO NOT RECOMMEND, don't waste months waiting for an appointment only to be canceled.

After the horror of the last week's Dr. Flores fixed the mess her colleagues created on Tuesday…read more She's very professional and did a good job as far as I can say. I'm a little sore, but thats okay and will heel. I just hope I can keep my tooth. Finger's crossed.

After nearly two years of dental issues, I can finally use the right side of my mouth again without…read morepain, and I have Dr. Masuoka to thank for that. My journey started in October 2024 and involved multiple dentists, crown replacements, countless adjustments, consultations with specialists, and even a root canal. Throughout that time, I knew something still wasn't right, but I never felt like anyone was truly getting to the bottom of the problem. From my first visit, Dr. Loren Masuoka was different. He listened carefully to my concerns, took my symptoms seriously, and never made me feel like I was imagining things. Instead of dismissing what I was experiencing, he genuinely wanted to understand why I was still having pain and find a solution. During my appointment, he took the time to evaluate my bite and noticed that my crown was taking most of the force when I bit down. He carefully adjusted it and explained what he was seeing. The result has been incredible. For the first time since October 2024, I can chew on the right side of my mouth without pain. The cold sensitivity is gone, and I no longer spend every meal worrying about that tooth. After nearly two years of frustration, appointments, and uncertainty, I finally feel like myself again. The greatest gift Dr. Masuoka gave me was making me feel heard. When you've been dealing with a problem for that long, having a dentist who listens, believes you, and genuinely wants to help is invaluable. I am so grateful to Dr. Masuoka and everyone at Morrison Dental Group for their compassion, patience, and commitment to finding answers. I cannot recommend them highly enough.

The most unprofessional and worst medical experiences of my family's life…read more Service - Terrible, borderline Malpractice. My wife had over 10 appointments for a single root canal over the span of a year. It was done poorly multiple times and had to be re-done. One time they left cotton & thread in her mouth and secured the crown and left it there in her gums for months before realizing it the next appointment and removing it. They had the her crown delivered to a different office and when she showed up, they realized the mistake, unapologetically. They were confused over which crown was the right one since they took multiple molds and made multiple versions. Ended up securing the wrong fitting crown which fell out after a month. The list goes on. Communication / Organization - Terrible. Reference above and after ten appointments give or take, my wife is going to a new dentist to get a proper root canal on the same tooth. Multiple instances of last minute cancellations, changing the appointment time the morning of (later and earlier), after taking off work, securing childcare, etc. Does not return phone calls, does not want to help, reactive communication, etc. Three different times where I took off work to watch the kids and they call late the night prior or the morning of to cancel on us. Obvious disorganization and a lack of respect and care for people's time. Front Office - The unprofessionalism of the office clerk, Tony/Toni is unforgivable. Unfathomable. My wife and I have called politely multiple times only to be given no information, met with confusion, attitude, resistance, zero situational awareness, and no willingness to attempt to solve the problem; even when they caused them. After telling us the day prior, and multiple visits, that they don't accept tricare and won't serve active duty, they said "we're not sure what happened, but we shouldn't have treated you." ...What? How do you not know that? Thankfully my wife got in the habit of calling a few days prior, to confirm the appointments, and they finally returned a call to say, sorry find a new dentist. The laughable part is they won't release her medical records to the new dentist that does accept tricare. They are physically unable because they state their software won't let them. I'll assume they can't consolidate a report into a file and send encrypted via email. I'll assume they have no way to hand patient continuity to any location or print and provide to my wife to hand carry. After hanging up on us multiple times, we got a hold of the office manager, Carol who was equally unhelpful and said she would call back with a solution at 2. It is 4 hours later and nothing heard. They won't call back and that's okay at this point. I fully expect her records will not be transferred and we will incur the cost to get re-imaging and scans that were accomplished within the last 30 days, because of a failure to want to help. They don't want to help...ever. It's truly astonishing. I've seen my wife cry maybe 5 times in time I've known her (over a decade). 2-3 of those were after interactions with this dentist. The lack of professional skills, the disrespect, and disorganization in the front office is 100% indicative of the work that happens behind the front desk. If I remember correctly, the owners / dentists are prior military. They must despise the military community because they have absolutely failed us with no afterthought. It's common knowledge amongst my colleagues at work and an absolute shame. If the owners care to chat, let me know! I'm happy to provide constructive feedback and insight

I had a recent concern and I appreciate the Dentist taking time to speak with me about it.read more

I had to wait 75 years to find a dental practice that is so very professional, skilled, gentle,…read morekind, and compassionate. Worth it! I broke a crown. They fit me in ( it's two days before Christmas), and were quick, helpful with insurance paperwork, explained all the medical and financial options available; and provided a temporary cap for me to enjoy the holiday pain -free. The nicest bunch of people you ever will meet. Like all dentists in Williamsburg, they are beyond busy, so I truly appreciate their help today. Highly recommended.

The first new patient exam I had here was great, and I explained my severe dental anxiety. However,…read moremy next appointment, which included a crown placement, was horrible. Dr. Owens argued with the assistant/office manager literally the entire time and made me so uncomfortable. Additionally, I had to take anxiety medication prior to my appointment, and I heard him down the hall complaining about how my anxiety was inconvenient for him and how I "better be drugged up" so he didn't have to deal with it. I will never go back to his office and recommend anyone with anxiety to avoid this dentist. He is incredibly unprofessional with his staff and patients.

Dr. Owens is the best dentist I have ever seen. He is personable, knowledgeable, and cutting edge…read morein his work practices. He is a great communicator who listens to the patient, and offers options for care while discussing your dental issues!

She is amazing, helped my husband with a medical issue when no one else could. Turned out to be…read moredental related. She listened, she cares and she is thorough ! If I lost my insurance I would pay to keep her.

We love the quality of the office staff. Always friendly and welcoming. Very patient focused…read more Their kindness goes a long way!! Today I saw Tracy for my dental cleaning. Becky was my hygienist but moved over to the administrative side and personally recommended Tracy. I was so pleased with her kindness and sensitivity to my concerns. She was fabulous!! Her cleaning was incredibly thorough and she took the time to discuss other steps I could add to maintain my oral hygiene. Anyone lucky enough to get her will be so pleased!!! Fabulous dental office!!!

I was pleased that Norge Dental could see me immediately for my dental emergency. Brooke and staff…read morewere professional and explained everything to me. Being a senior citizen, it is important to have details explained a couple times. I have scheduled future appointments with Norge Dental. As a returning patient to this area, I feel at home with Norge Dental.

Can't say enough good things about this office. They are so competent and professional. I was on a…read morebusiness event in Virginia where my crown came off since I do not live there. I found this office on Google at 4:30 PM in the evening. I called them and I told them what was happening. They asked me to come right over and the doctor stayed back and re-cemented my crown everybody there was so helpful and so kind. What a caring Office. If I lived in the area I would've been going there for my regular care but I called 5 offices before I called them, and no one was willing to see me last minute at that time. Thank you Dr. Burden for your help.

DO NOT GO TO THIS PLACE IF YOU HAVE MILITARY INSURANCE!!…read more They will lie to you. They are an out of network dentist for United Concordia! Do not let them fool you. I was lied to and given a great story and paid for it deeply! They will not tell you if your insurance accepts their Office so make sure you talk to your insurance company before you visit with them!!