Typically pretty reasonable for pricing and front desk staff are super friendly. I was missing a couple screws from my skid plate- Little surprised that not only did they not have screws the solution was charging me $5 for a zip tie and with the 15 minutes of service I was charged over $25 for labor. And 7% sales tax?? If you can't help me- just tell me. read more

Ultimate Automotive Service Center - Waiting area - Tires Near Me - Urbandale, Iowa

They were the most affordable place for the repair I needed! Didn't try to upsale or create other issues. Completed the work timely, very friendly and didn't treat me like other places do when you are a woman. Will use them for all future repairs that I can't do myself! read more

Great customer service. Fair prices. And very very honest. Definable come here for all your vehicle needs Literally came for me after hours. Took me to a hotel and got my car back the next day. read more

I've got an older SUV. This is the only place in town that touches it. Nick and Mark will take care of your vehicle. They will keep you informed daily how it's going. From a basic oil change to a full AC replacement. only place I'll ever go in dsm... read more

Quick efficient and friendly service. No idea how these services are typically priced but seemed very reasonable.

Professional and accurate repairs at a fair price. Mark and team are the best. They stand behind their repairs.

We had a diagnostics done at the dealership and we were quoted $2900 so we called around to get quotes, they first quoted us at $1200 so when they told us that we still needed to pay for another diagnostics we thought for that much savings it's worth it. We paid for a second diagnostic for them to then turn around and tell us the dealership diagnosis was right and that it would be $2800. What a waste of our time and money. People were nice, and I'm sure the work they do is quality but this was a waste of our money and a blunder of a situation. read more

I am very very skeptic about who I can trust to work on my vehicles. Mark has proven himself to be the best in his field as far as I an concerned. He works on all my fleet vehicles. I will not go anywhere else!! Vince Oselette Iowa Mold Removal, LLC read more

They are AWESOME! I made the mistake and took my car somewhere else, and they couldn't figure out my issue...well I should say my Jeep's issue. I asked for recommendations from. My friends and multiple friends steered me here. They got me in within a few days. When they called me with my jeeps "diagnosis," they went through the problem. Mark answered all my questions. He went above and beyond trying to locate the part for me.....not his fault-the part i need is on back order everywhere. That did not stop him from reaching out to other repair shops to try to find me the part my jeep needed. If you need your car repaired you should call this place! Amazing customer service! read more

They got back to me a lot sooner than they said they would when I first took my Tundra in. I am extremely pleased with them and will be taking all my vehicles there from nom on. read more

Fantastic business! I took a car in to have a muffler replaced. The mechanic was able to weld it back in place without charging me for a new one. Saved me money and I appreciate his honesty. read more

They are awesome people Nick was wonderful trying to help get my problem fixed through my reality which was not covered , I would go there any day of the week before I would any other place awesome people!!!!! read more

We were told our vehicle would be looked at on Thursday the 18th, No one followed up or called us so we had to call. We ended up with your after hours phone person who told us she would have the technician call us. This never happened. We called multiple times to try to get an update. Once was told the tech wasn't working the day we called. Finally we got one call from a technician who wanted approval to take off the valve cover. And in that conversation he said they "had to replace the starter" (I was never asked about replacing the starter) he quoted just under $500 for programming the PCM (which is what it was brought in for) and some diag if the vehicle doesn't start after the reprogram. Again no one called to follow up after a week we were done with the run around and said we were coming to get the vehicle. When we picked it up the original starter wasn't put back on it was put in the bed of the truck, where rain got to it, the left air intake was off and put in the bed of the truck, and the valve covers are loose. They were trying to charge us for remove and replace the starter they never got approval for until we called them out on it. They hadn't approval to remove it, let alone leave it tossed in the back of the truck. To leave the vehicle undone, (not how it arrived at your shop) is incredibly disappointing not to mention the liability that leaves on your hands. Seems to me that they were just throwing parts at it. Not exactly ASE Master Tech work. We got the truck in a real shop that follows up with us, turns out you guys never put our spark plugs back in the truck either. Called to speak to the owner as we got a text that was likely automated asking how our service was, we were told "that it's customary to leave the vehicle with uninstalled parts, and that they will find our spark plugs" and the owner has yet to call us back. Severe lack of communication, amazingly unprofessional, severe lack of technician skill. read more

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I had some issues with my car and had tow it to the shop for the repairs. This was the first time ever in my life when I dealt with such a great tow truck driver. He was absolutely amazing. Very helpful, knowledgeable and courteous. Bad thing I cant remember his name read more

Great efficient, reasonably priced service! I've have great experiences there and have recommended this business to others.

I brought my car in because it needed a new strut, control arm, and oil pan. They told me they could do it all. Then they evaluated my car and told me that I needed a new subframe (they said the subframe was bent) and other parts. I told them to just fix the oil pan and that's it and they refused to work on my car because I didn't want them to do all that work because I could do some of it myself. Ended up having to pay $40 for them to not even work on my car. I ended up fixing it all myself and they lied about the subframe being bent. It was perfectly fine read more

If you need car repairs, and need it done correctly, send your car here, to Ultimate Auto! Not only can they repair your whimhicle right, but they can get it done with plenty of heart and soul! I am quite suprised that not only do the mechanics work there magic, but to my amazement, the owner does too! Many hugz an the like to getting my "BLWMOON", back on the road, if not for your hard work, determination and precise expertice, I would have had to store her for the winter, but you did a fantaboulis job!!!! I recommend you get your beauty done here, not a bad price for gettin 'er done!! Thank you for all you guy'z and lookin forward to many years of enjoyment of driving safely!!! My thanx go out to all who helped put it back on the street again, could have never guessed it was the heater core!!! Thank you, Mark, Robin, Fez, and all who helped! And especially Melvis, for workin with us. Five million stars to ya!!! read more

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One of the best neighbor hood repair shops in Des Moines. Locally owned and owners always at the shop. Give great advice and options. Frequently take in my sons college car and they're very honest about what does and does not need to be fixed. Quick oil changes too. Great value read more

Always amazing to work with, reasonable, never overcharges or wants to push to do more work, and sooooo awesome!!! I think I found my lifelong repair shop!!!! read more

HORRIBLE SERVICE. we spent almost $2000 to figure out what was wrong with our van and get it fixed. After fixing wires and replacing the PCM the van went right back to what it was doing prior to them fixing it. Called them to see about getting it looked at and mike (assuming the owner) told us that unless it's the PCM they would charge us to troubleshoot it and figure out what's wrong. After I started arguing that we would not be charged for something they should have fixed in the first place he had the audacity to say "font cop an attitude with me" read more

A noisy rattle from under my car identified as a LOOSE HEAT SHIELD was repaired in minutes. They explained to me what was done to fix the problem and I am very thankful! The cost was more than reasonable. The hours of operations worked perfectly. Much thanks to the team. read more

Ultimate auto handles routine maintenance for our vehicles at work. When we occasionally run into more significant problems, we've found this to be a very honest shop. We've also seen that they work hard to get things done quickly. Highly recommended read more

I've gone to ultimate since they were under different ownership back in the 80's. Alway honest and reputable. Mike, Mark and Mel have always treated me well and the service is top notch. They advise based on what's best for the client not what makes more money for the company. Can't wait? They'll give you a ride. I've heard of people complaining that other places hold their cars for days before it gets fixed. I've only had to leave my care overnight once and that was communicated to me before I dropped it off. They came and got me the minute it was done. These guys are awesome!!! read more

Horrible customer service. Brought my car in and nobody contacted me the entire three weeks it was there. I called three different times to ask for an update and the response I got every time was that they didn't have the notes and would call me back. No one ever got back to me. When I went to pick up my car, they still had the balls to charge me full price despite the horrible customer service. Also just passed the blame onto the mechanics rather than taking ownership. But they were nice enough to bring my car around for me...still half covered in snow. read more

I am from Kansas City but travel to Des Moines for business. Last summer the water pump in my truck failed. I did a search and found these guys. Reviews were good. I gave them a try. Service was excellent and Mark one of the service writers was very good at keeping me posted on the repair and cost. They were able to get the repair done quickly and even gave me a ride from where I was working to pick up the truck. Fast forward to December I had finished my work and was leaving Des Moines when my truck developed a massive oil leak under the hood. Had it towed to them and settled in to a nearby hotel to wait for the news. Got a call from Mark with bad news. I had burned a piston. Walked over to pay my bill. It was very reasonable. I asked if they could store the truck while I made arrangement to tow it back to KC. I offered to pay storage charges but they said no need. They were very helpful and went beyond what I expected. Needless to say if I am in Des Moines and need any auto repair I will return to them. read more

I can only say good things. My tire popped while on the road and after putting on the spare, that popped too! I gave em' a call and within 30min they came and picked me and my car up, where we then went to the shop and they put on new tires! Very reasonable prices, but better yet, personal service, and all this was on a Sunday! Two thumbs up!! read more

Buyer beware! November 10 2014 I had some major work done on my 2003 VW Passat. I had a Breather Hose Fuel/PVC replaced a Value Gasket set Premium Plug wire set and Spark Plugs replace to the tune of $926.32. Now sixteen months later I need the same work done again. They same they know how to work on VW's but the DON"T. Find some one else. read more