Update: I'm following up on my previous review. I was charged twice over $500 extra due to what the…read moremanager acknowledged was a system glitch. I was told the duplicate charge would be refunded, but as of today I still have not received the refund. While the staff were polite and acknowledged the issue, it's frustrating to still be waiting for money that should not have been taken in the first place. I would strongly encourage customers to verify charges carefully and consider waiting to pay until services are completed to avoid potential duplicate charges.

They were very helpful and very professional. They are a great company to work with. I recommend…read morethem very highly. A great team who cares about their customers.

The best customer service for vehicle maintenance that I've seen in YEARS!…read more Very friendly and genuinely thoughtful staff. looked not just at the present but the future and were more than willing to help work with me on what I could pay today to get what I needed Done. They have a promotional deal they offered but didn't push or try to cram down my throat like some places might have. Overall just a fantastic experience today.

THIS PLACE IS THE WORST SERVICE CENTER…read more Firstly we went in and paid over $1000 for 4 tires and an oil change. Mind you this price was during their "Tire sale" Cut to a day later, our car is spewing loads of smoke out the back and into the interior cabin. Call them, they claim they did nothing wrong to the car and didnt mess with anything other than the tires and oil change. Upon closer inspection the canister purge valve had been knocked loose and there was clearly greasy fingerprints from where someone had tried to force it back into place improperly. Shady practices from something clearly tampered with. Cut to a couple months later, our tires are leaking air. search for holes, objects, anything. No signs of anything so i call them up as i am well within my warranty time and mileage. I am rudely talked AT on the phone and told that the warranty only covers "things that were their fault" and seems very accusatory basically insinuating that i did something to the tire. Bring it in, low and behold, it was an improper seal around the tire, being their fault. The thing that irritated me the most from this visit though is the fact im currently waiting for a motor for my drivers side window. it was up, i would have gladly told them not to roll it down, if i thought for a second that my going in for tires warranted that information in any way. to make a long story short they rolled it down, and were unable to get it back up and basically told us that they weren't going to try to get it back up, and that it wasn't their problem as its their "policy" to roll the window down. i have since taken photos of the inside of the building, checked their websites, looked up any bit of information i can and i havent seen this "policy" posted anywhere for a customer to be able to see. otherwise i would have informed them, hey maybe roll one of the other 3 windows down since i had to go to a COMPETENT service center now and pay $87 just to get the window back up because you messed it up out of sheer stupidity. Not to mention he refused to offer the slightest bit of help on getting the window up that he lowered, forcing us to drive home with our 5mo old in his carseat in the cold. The service center is garbage. The customer service is trash. They will lie and say what they need to, in efforts to cover their own asses when they mess up. Their management is a joke. They just need to shut down and let a worth while service center go in that location.

Efficient and nice! Ordered tires online Walmart and had them installed. Went in at 7am out by 8am!read more

Had a great experience with the auto center: came in to get my tire changed and the team there was…read morevery helpful and pleasant to deal with. They helped me find exactly what I was looking for and didn't pressure me with up-selling or too much technical jargon. I was able to get my shopping done while I waited and they were done before I knew it! I really appreciated their knowledgeable and friendly service. I would definitely recommend them! Thanks, guys!

We had a tire that needed repaired while passing through Ankeny. They got us in immediately and had…read moreus back on the road in 20 minutes! And the cost was so reasonable!

They were so nice and helpful here! We are on a trip from OKC to Minneapolis and had an issue with…read moreour car and pulled in based off their reviews to see if they could help. They were so nice and took great care of us and got us back on the road! Would absolutely recommend!

Why bother having an apointment? It took 90 minutes to put on tires I ordered. No communication…read moreand it wasnt that busy. Inexcusable. I've been to Discount Tire without an appointment that's faster A joke

So I needed my tires rotated on my Nissian, I stopped in and to my great surprise the cost to…read morerotate my tires was 10 bucks. Billy was top notch on the customer service dept. I noticed that they did mechanical work so I asked if they could perform a oil change on my 2017 Nissian Titan XD. Bully said sure, that's easy, and set me up for a oil change on Wednesday 8 am. Fast forward to today, and I show up right on time 8 am to check in. Shaun the store manager greeted me and said they would call me in a couple hours when it was ready. Noon came around and no call. I called and spoke to Shawn again, and he said" It was just pulled in and will be ready in 45 mins". I decided to give them a lot of extra time and showed up 1 pm. As I sat waiting for an update I find that they had not started the oil change yet, but we're on it. They ordered the wrong oil filter and told me this after I sat waiting for almost an hour. 2:45 mins later it sounds like they found the right filter, and will now finish my oil change. I will follow up on this to let you all know if they rest the oil change counters on the computer and put in a window sticker. I really feel like this will be my first and last trip to Big O Tires in Ankeny. I gave it a 2 start because Billy is amazing.

Brought my car for maintenance, was charged half of what other places had quoted me. Everybody was…read morevery nice and they took me home and picked me up when my car was ready. Thank you!

My tmp light went on and I went to Tim's and one of the mechanics checked the air pressure and…read morefilled one tire - no cost. He told me that if the light illuminates again to bring the car in. It happened again so I dropped off the car and they said as soon as the mechanic completed a few tow jobs they would look at my car. They called me about 1 1/2 hours later telling me the car was done. The light has not illuminated since. As we used to say, Bravo Zulu.

Update: The repair estimate for the engine which they installed is quoted just under $2000 from my…read moretrusted mechanic, paperwork photos attached. *At this point I can not recommend using All Pro Service Center for your vehicle needs, unfortunately. AAA members be aware. Full story written below. Here is my story with the Ankeny All Pro Service center, I will try to explain with due fairness. I was returning from a wedding in KC to my home in WI when just outside of Des Moines my truck broke down, had it towed to All Pro (since it is a AAA approved repair facility). I got a call from Ryan at All Pro the following Monday saying they had my truck and were starting diagnostics. Their evaluation was that one of the cylinders had a faulty ignition coil due to there being no firing in said cylinder. Agreed to replace all ignition coils with their belief this would fix the issue. Unfortunately it did not and they still were getting zero pressure in the same cylinder, at this point Ryan made the determination that a new engine was needed. This seemed excessive to me but to the best my knowledge Ryan made the right call, I have no evidence to show otherwise. When a used engine arrived they were able to get it installed with only one additional part needed. Total cost of everything totaled about $9300. During this process I do appreciate the communication and working with my warranty company to get as much of the expense covered as possible. Ryan at the time was dealing with all kinds of phone and shop power issues due to a storm that knocked out power and phone lines, which is rough! Once it was repaired I made the 9hr round trip to pick up the truck and was happy to have it back, the two things I noticed off the bat was that the interior smelled of cigarette smoke and that I could smell burning oil from outside the vehicle after the engine was warmed up. It took me about a month to get rid of the cigarette smell, very annoying but honestly if someone wants to smoke that's their choice and I won't fault them for it. The burning oil smell I chalked up to engine replacement and some oil being spilled and it would just have to burn off over time. Unfortunately this was not the case- started seeing oil spots where I parked the truck and upon checking the oil saw it slowly start dropping over only a few hundred miles. When I was able to get it into my trusted local Dodge dealership they noticed 2 things. 1st there are multiple oil leaks from various areas on the engine, bad enough that it will need 1 or more quarts of oil between oil changes and definitely should be fixed. 2nd All Pro did not reinstall all components, hoses, etc. correctly. My dealership found a bolt missing, plastic brackets broken, loose hoses and tubing, a couple of other issues. As they stated it was a "sloppy" job and poorly done. Right now they are currently writing up the paperwork for everything they believe needs repairs or replacements. I called All Pro as soon as I got the news, the response I received was that since the engine was used, it carried only a 30 day warranty and since that time had passed there was nothing they could do for me. In my invoice it's stated "Warranty is 2 years or 24,000 unless specified otherwise", would have been nice to see in writing that it was only 30 days and not just told over the phone. Shame on me for not asking for that. During the call, before I could get to the issue of it being poorly installed I was told "have a good day Joe" and hung up on. In fairness I was frustrated and trying to explain that frustration in depth to the individual I was talking to, I can understand why he thought the conversation was going nowhere and hung up. I am unsure of how much the oil leaks and other damaged items will cost but I will edit with a final update.

Final update of my experience.I took my truck to another mechanic who had to replace the motor…read morecooling hose and said that the hose in the truck was the wrong part prove .All pro did install the wrong hose (4th time)that was supposed to be OEM and after spending about 1000 dollars At all pro I spent another 500 dollars to get the work done right. Maybe they tried to get it right, but bottom line All pro at Ankeny couldn't deliver quality parts nor quality work from their mechanics