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    Willis, Willis & Willis Public Adjusters

    3.0 (2 reviews)
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    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    3.1
    (110 reviews)

    I originally called Roto-Rooter for a clogged sewer line. The initial technician was fast and…read moreeffective at clearing the clog, but the follow-up was concerning. After a camera inspection, the tech and his supervisor claimed my entire line was 1970s-vintage Orangeburg pipe and quoted me five figures for a full replacement. Following a second opinion from the City of Modesto, I discovered the pipe was actually ABS from start to finish--no replacement needed. I was understandably upset and reached out to management. The Branch Manager, Devin, called me back. He was professional, genuinely surprised by the discrepancy, and took full accountability to make things right financially. Devin is the only reason this is a 4-star review instead of a 1-star scathing one. If you have issues, ask for management--DEVIN IS A CLASS ACT!

    Very disappointed. My husband and I wasted our entire Saturday. Our plumbing issue was supposed to…read morebe addressed this morning after we verbally accepted the quote and service with a technician the prior day. We were told a technician would be arriving to fix our plumbing issues between 8 to 10:30 am this morning. Guess what? No one showed up and there was no updates--unprofessional. I still gave them a chance by calling them to ask if they were still coming and waiting. At about 2 pm today a technician did arrive and then he said he'd have to go buy supplies--which is weird because why wasn't there shared notes between technicians regarding what was needed for the job--highly inefficient. So the technician left to the store after never actually working on our issue and never came back. We then got a call saying that they'd need to reschedule to Monday or Tuesday because the technician wasn't prepared. This doesn't work for us and we already communicated to the previous technician that Monday/Tuesday didn't work for us because we work full time. And regardless at this point, this business has proved itself to be inefficient and unreliable. I called the business to communicate again that Monday/Tuesday didn't work. I was told that I'd get called by a supervisor and they'd try to get someone out today. That was hours ago and there has been no communication since. Seems like the supervisors must not have a stand up character. The least they could do is call and apologize for the inconvenience. So in summary, Roto-Rooter is unprofessional and unreliable. Don't waste your time.

    Smooth As Glass

    Smooth As Glass

    4.5
    (29 reviews)

    This review is late, but I really wanted to see how the repair faired during normal use. I had…read morework done almost a year ago for a side panel that came loose and bent back in transit. It was a partial aluminum panel against a window running along the front edge of my trailer. Not a too complicated repair, but you still want the repair to hold up and NOT look like a repair. Customer service was simply amazing. Rachelle was on top of every thing. From my initial call to responding to my calls and emails, and delivery, she was on top of it. Being the face of the company, you always want someone who knows how to take care of you and answer all your questions. If she didn't have the answer, she got back to me in a timely manner. She dealt with my insurance company and I rarely had to relay any information back and fore. As for the repair, the repair looks great. Paint was matched very well, but to be fair, my trailer is only 5+ years old at the time and well-cared for. The biggie was them matching the decals on my trailer for the panel that was repaired/replaced, which was great. The only evidence something was done was with new sealant. That being said, I did find some minor things like a loose marker light that was not properly sealed and secured, and similar things to tighten up. Because I maintain my trailer frequently from washing to tightening things up, like most trailer users should do, it was not hard to spot. Overall, I am very happy with the work provided and incredibly impressed by the service provided by Rachelle. I would highly recommend them from my experience. That being said, I have only taken the trailer out a few times on short trips under mild conditions since the repair. I will provide any appropriate updates if I have any issues.

    I've had all my fiberglass repair, work on my boat and my fifth wheel trailer done at Smooth As…read moreGlass and they are in my opinion the best RV & Boat repair shop in the central valley. From the wonderful staff scheduling, the work to the person that does the estimates and all of the employees in the back they are top notch . I highly recommend Smooth As Glass for all your fiberglass boat & RV repair.

    Willis, Willis & Willis Public Adjusters - publicadjusters - Updated August 2026

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