I originally called Roto-Rooter for a clogged sewer line. The initial technician was fast and effective at clearing the clog, but the follow-up was concerning. After a camera inspection, the tech and his supervisor claimed my entire line was 1970s-vintage Orangeburg pipe and quoted me five figures for a full replacement. Following a second opinion from the City of Modesto, I discovered the pipe was actually ABS from start to finish--no replacement needed. I was understandably upset and reached out to management. The Branch Manager, Devin, called me back. He was professional, genuinely surprised by the discrepancy, and took full accountability to make things right financially. Devin is the only reason this is a 4-star review instead of a 1-star scathing one. If you have issues, ask for management--DEVIN IS A CLASS ACT! read more

Very disappointed. My husband and I wasted our entire Saturday. Our plumbing issue was supposed to be addressed this morning after we verbally accepted the quote and service with a technician the prior day. We were told a technician would be arriving to fix our plumbing issues between 8 to 10:30 am this morning. Guess what? No one showed up and there was no updates--unprofessional. I still gave them a chance by calling them to ask if they were still coming and waiting. At about 2 pm today a technician did arrive and then he said he'd have to go buy supplies--which is weird because why wasn't there shared notes between technicians regarding what was needed for the job--highly inefficient. So the technician left to the store after never actually working on our issue and never came back. We then got a call saying that they'd need to reschedule to Monday or Tuesday because the technician wasn't prepared. This doesn't work for us and we already communicated to the previous technician that Monday/Tuesday didn't work for us because we work full time. And regardless at this point, this business has proved itself to be inefficient and unreliable. I called the business to communicate again that Monday/Tuesday didn't work. I was told that I'd get called by a supervisor and they'd try to get someone out today. That was hours ago and there has been no communication since. Seems like the supervisors must not have a stand up character. The least they could do is call and apologize for the inconvenience. So in summary, Roto-Rooter is unprofessional and unreliable. Don't waste your time. read more

Roto-Rooter Plumbing & Water Cleanup - Plumbing Near Me - Modesto, California

Way overpriced. They came on a weekend and explained an additional cost, which was expected. By the time they got here, the clog seemed to have cleared itself. Technician still snaked the drain and believed, based on the "muck" that came back ln the snake, that we needed to do a jet clean and then a scope to figure out the issue. He quoted us $2150 for this - agreeing to deduct the amount we paid for him to snake the drain (that didn't even need to be done since the clog had cleared - which cost $395 plus the weekend fee of $79!). The next day, the city came out and scoped our line for free! And the next day, we had someone else out who inspected our line and cleared some roots for less than rotorooter's initial service cost! We also got rates from other plumbers to jet wash and scope the line, and they were a quarter of the price of rotorooter. Would never use this company again. read more

BEWARE - Certain Roto Rooter reps travel with images of clogged pipes already in their phones, claiming they just took the images of your clogged pipes. LIARS. They also cleverly remove the undamaged pipe before the client can inspect it, playing dumb after the fact. LIARS. read more

The restoration team was sent to me from Manteca and they are CROOKS. My room got flooded, I called Roto-Rooter and the sent this guy named Sebastian out. He told me all that he would do and would have someone restore the room all within my insurance deduction. After tearing the whole room and "cleaning" the room they left. And my room is in disarray. After the punks left a bottle of prescription pills and money were missing. Don't trust Roto-Rooter Restoration, they're crooks. I'll never do business with this company ever again. read more

It was so frustrating to have a clog on a holiday! My husband called Roto-Rooter, just to see if they were open. They sent a plumber out in 30 minutes. He was able to clear the clog and ensured that it had moved through the system. He was quick, thorough, and pleasant. At the end of the service he asked if there were any other plumbing issues he could help with. There weren't, but if there are, I'll give them a call! read more

I had a major leak in my backyard... I called Roto-Rooter at 2am and their dispatcher Cody was extremely helpful. He gave me guidance and we were able to turn off the water and told me he would have a technician in the morning. Brock Neal shows up today bright and early to the rescue. He fixed the leak and got me going back in less than an hour. He went above and beyond. Highly recommend. Thank you Brock! read more

Brock was great! Fortunate to get him again. He came out and fixed our issue immediately. Very nice and reliable. If you call this place ask for Brock! read more

This was the second time they serviced my house. The technician was professional but when they flushed my water tanks, they stained my walls. A little disappointed in their messiness. read more

Roto-Rooter Plumbing & Water Cleanup - Walls are stained after flushing water tanks. - Plumbing Near Me - Modesto, California

Robert C came and fixed our plumbing issue in a matter of minutes! Very pleased with the visit.

Marcus was extremely helpful. Arrived early and was thoroughly communicative. Service was trustworthy and would recommend!

2nd weekend in a row--terrible service. After last weekends BS w this company we attempted a 2nd appt. No one showed up at our scheduled meeting. We called to find out what happend they said "oh we have you down from 2-4." So we waited from 2-4. NO ONE SHOWED UP. we called again they said I'll have someone reach out to you asap. ITS BEEN AN HOUR, NO ONE CALLED. We called and canceled and requested a manager call us. They prbly won't. PLEASE PLEASE PLEASE PASS ON THIS COMPANY. ABSOLUTELY A JOKE. AND PLS, ROTO-- DONT MESSAGE ME AND REQUEST MY INFO. GO CALL THE SALIDA SERVICE ROTO AND LISTEN TO THE CALLS AND FIX YOUR BUSINESS!!!!!!!!! read more

I waited all day for Thomas to show up to clear my sewer lines only to be told it would cost $1300 to clear the line and $3400 for a clean out box! Total rip off! I called Herk's they came out the next day cleared the line and installed a clean out for $1100 ! Thanks but no thanks Hal Update: come to find out these plumbers are on commission. Beware read more

Great service very pleasant young man. He was very knowledgeable and professional Kept his work area very tidy cleaned up after read more

DO NOT HIRE THIS COMPANY!! Our apartment complex hired this company to come service our unit because our showers were backing up slightly with sewage water. They spent an entire day clearing the pipes from outside in which they said it was all clear and everything was good to go. The next morning I turned my shower on and both showers in the apartment instantly filled with feces and feces water started pouring out from underneath our toilets as well. The apartments called Roto-Rooters back to come fix what was happening. A supervisor for Roto, named Nick, came to my door and said he would be working on the issue all day. About an hour later he has sent a maintenance worker from my complex to remove both my toilets so he could snake the drain from there. I waited over an hour and a half and Nick never came back and had completely left the property without notifying anyone!! After 1 1/2 hours feces and water started to flood my bathrooms and down my hallway. Nick and a colleague whose name I did not catch came back finally hours later. They began stepping in the feces directly and walked around my entire house. They tracked feces through my entry way, my hallway, INTO MY CARPET and back again!! They had 0 regard for my home. They "finished" the job and when we asked them if they planned on cleaning the feces they spread everywhere they told us it was not their job and left! Our apartment is now a Hazmat situation and we are unable to live there and have been out of a home for 5 days now. They left our apartment unlivable because of the spread of feces and still never hooked our toilets back up. I am completely mind blown and disgusted by Roto-rooter. I will attach some photos of how they left our home. read more

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I called because we needed the sewer line unblocked and they got out here very quickly. Robert and Josh did an amazing job,very friendly and informative. Services were priced fairly as well! read more

It's sad because everyone I speak with when I call is great and the technicians are wonderful - when they finally show up. I've used them 3 times now as a property manager and they have shown up almost 8 hours late and even a full day late. They state they offer commercial service, but I can't rely on such poor scheduling. read more

Horrible service if I could give 0 stars I would, the technician they sent out to do the work did not know what he was doing he was guessing about what the problem was and he lied about trying to clear the line and said he snaked over a 100ft and there's not over a 100 feet that exists to run a line he over charged and wanted to continue to charge me until he found what the problem was! They are a total rip off, I wish I would've checked the reviews first. I called another plumber the next morning and he cleared the line with no problems the same line the Roto Rooter technician said that wasn't the problem. So no do not use this business! read more

Last night around 10pm our hot water went out, my dad wanted me to look for someone to come out and I saw online that Roto-Rooter is open 24/7. I decided to give them a called and hoped they would pick up and they did, they sent out Jacob S. and Robert out to the house this morning at around 8am or 9am. They informed us that the water heater we had in our home is from 2004 and they quickly worked up an estimate that included the haul away & removal of the old water heater, the new water heater, and as well as a new gas line that needed to be brought up to code. Everything was so quick and the guys got to work right away and on the same day. Jacob S. and Robert explained everything step by step and were so patient and so helpful with everything. I would highly recommend these guys and hope that they can come out for any future services we may need! Thank you Jacob S. & Robert! read more

I had Roto rooter come out a few times. 1st time for a clog in the pipes, and the technicians were very knowledgeable and got the job done quickly and cleaned my bathroom very well! 2nd time leaking pipe issue, technician was nice but man the pricing was ridiculous! I learned my lesson, roto rooter is a brand name....so always call at least 3 vendors and compare rate, knowledge and vibe of the customer service. I can tell Roto rooter always trying to up charge and when try to say not interested all of a sudden the price changes... Sorry roto rooter, found a more reliable and trustworthy plumber read more

Excellent customer service. Justin had the leak fixed within an hour. I would highly recommend Roto-Rooter plumbing. Drain & Water restoration. read more

We had 3 hot water leaks in our slab, after the initial assessment we opted for a whole house replumb with pex pipe,we also had a new water heater installed. Mike worked with us on options and pricing. This was a huge project, the Technician Archie was great, his attention to detail minimized damage to walls, he keep in contact with us and kept us updated on progress. Hopefully you'll never have to under go a project such as this where you have to replumb your home, but if you do you can definitely trust roto Rooter. read more

Nick and his crew did a fabulous job. All the work was done as promised. I had a new 60ft line put in that connects my house to the sewer. They also installed new access clean outs. Our house was built in 1915 so it was time to get the work done. I highly recommend Roto-Rooter. Their prices are good and they have all the equipment and latest technology to get the job done efficiently. read more

Roto-Rooter Plumbing & Water Cleanup - New clean out at the 5 foot level - Plumbing Near Me - Modesto, California

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Way back in April of 2023 I had all the "Cast Iron" pipes replaced with ABS pipes, I was told they "HAD" to be all replaced and I Had to take out a loan. So I did and then all the way fast forward to November 17, 2023 7 months later. House starts smelling like sewage. Look out under the house and the pipes are all coming apart and leaking raw sewage out all under my house. I call out Roto Rooter (since I was told I had a "10" year warranty) They sent out Technician "Johnathan" Johnathan said He was just the "middleman" and he called Nick Harland (Project Manager) showed him pics and let him know what he found. Nick said he didn't like how the job was done in the first place and that he was going to have the whole job redone and re-piped. (Per Johnathan) I was standing right there while he was on the phone with Nick. My Home warranty wouldn't cover the original job because Roto Rooter could not find the external cleanout. While the job was failing and the NEW pipes were falling apart, my boyfriend happened to look for the external cleanout and found it in less than 5 minutes. Roto Rooter did the whole job not even knowing there was a cleanout in place and so created another "external cleanout" on the other side of the house which is hanging in mid air with no support underneath. so on Thanksgiving I had no bathroom and the job was still not fixed, Not until November 28th 2023 did i speak to Nick Beyer and he let me know that he was not happy with the whole situation, and I let him know that i hadn't heard from Nick H. for days and that he never showed up on 2 occasions when he said he would. Nick B. said He was going to make Nick H. come out and camera the lines to see exactly what is going on! the next visit was by Tech Johnathan again and he said he was going to "glue" the pipe back on and said the job is "fixed" and will not be redone. Next day got home from work started doing the dishes and the room started smelling like sewage again and I hear gurgling from the shower in the bathroom. I go in there and the tub is full of water and sewage again!! I call Nick Beyer and he tells me that he has no idea why it's backing up again. (Mind you I'm missing work day after day to be home for the repairs or to wait for Roto Rooter to come out!) Nick B states he is going to send tech out again first thing in the morning. Sends out "JOHNATHAN" again and he says that the pipes behind the job he just did came unglued and so now there is raw sewage leaking from the pipes again!!! He glued them back together again and then I got another call from Nick B and he said that the pipes from the house to the street were the problem. And that he now sees the original external cleanout that my Boyfriend had found and uncovered in the front yard. So now my question is WHY did I pay for a $8000 job to change out all the pipes when that wasn't even the problem in the first place?? Why was the job done if that wasn't a problem? On top of that the job was not done correctly and had to be repaired twice!! I never got a summary report that I asked for at least a dozen times. Nick Beyer says while on a phone call, well these summary notes are not to well written I'm 'going to have to fix these" . Why was it automatically assumed that the cast iron had to be replaced with ABS. And how did professional plumbers fail to find the original external cleanout? I am going to seek council, as I do not feel like this job should have been such a fiasco for more than 7 months! I should not have had to pay for such terrible work. I feel like I have been robbed! read more

We had an outside pipe crack that required turning off the water to the house. Jacob F came out Sunday night and provided a temp fix solution that allowed us to turn the water back on as needed overnight. He then provided an overview of the permanent repairs and an estimate. We accepted the proposal. Jacob came back Monday and did the permanent repair. Jacob was courteous, arrived on time, and effected the repairs in an efficient and professional manner. If another plumbing emergency occurs in the future I will call RotoRooter and hopefully get Jacob F. As my service tech. Thank you again Jacob! read more

I needed a gas line shortened and capped. They came the very same day and finished in less than an hour. I'm very pleased with the quality of their work, service requested and the value for the money. read more

If your in need of plumbing service ASAP Roto Rooter will fit the bill and come out to your home within a couple hours. BUT... with that comes a very expensive price to pay. We were quoted $1100 AND for the same work APEX in Modesto (I found Mark on Yelp) charged us $500 and came out the same day and got the job done. read more

Where to start again?! My wife and I found out we had a leak coming up from under our property. We called Roto and requested Stephen to come out if possible. He had done some work for us last summer and is great and efficient at his craft. Stephen came out that same day to try and find the leak. Turns out multiple crew from Roto needed to come out to figure out where this leak was. After some time, they were able to figure out we needed a new pipe going from the water line in the street to our house. Stephen got under the house multiple times (tiny crawl space I might add) and figured out how to fix the pipes we needed. Before he was done, he helped figure out some problems that were wrong with the washer, and in the bathroom. But wait there's more.... The next day there was dirt coming out of the faucets! Called Roto back and they sent Stephen back out to drain the dirt out that had gotten in there when replacing the new pipe coming from the main line. This is a common problem and he came back and was able to help us out! he has a great attitude and really has passion for the work he does! Thank you again! read more

Jonathan is an A1 representative of Roto-Rooter! I called Saturday morning around 9:00 a.m. and requested service. By 11:15 a.m. Jonathan had text me and said he was on the way. Right from the get-go you could tell he was a professional and knew what he was doing. He explained the whole process and what I could expect. After he gave me the quote for services he mentioned about a 6-month guarantee and told me their Saturday charges are the same as weekdays. I was happy to hear that. Jonathan worked hard on roto-rooting out my brother's pipes. He had to then go and work on the tubs, the toilet and the sink and making sure they were flowing by using the plunger. It worked. After her work was completed he cleaned up all around where he was at and left the site the way it should have been, fixed! If you get Jonathan as your technician then you are having a lucky day. read more

I called about a backed up toilet Informed them they should rooter on the roof vent after waiting all day for service man to show up he informed me they had a "policy "about roof climbing (never said what it was) Tried 3-times to sell me on installing clean out Didnt seem interested in doing job wanting 525 to try I wasted all day waiting for Roto rooter Never again! read more

These guys are great! Fast, responsive, and knowledgeable. They replaced a section of my sewer line that was blocked by tree roots and causing a backup in my only bathroom. Their work has been professional and helpful. A special thanks to Nick and Marcus for all their hard work and the care and attention for my home. read more

I wish Yelp would allow for zero stars because that's what they should get The plumbers and mitigation specialists are great. The reconstruction department has very bad customer service skill. Frances, very poor customer service skills, the contractor,refused to complete the job because he stated that the job wasn't big enough for them to complete. I am very dissatisfied with the treatment I received from them. I wanted a one stop shop from start to finish that they promised would happen. I asked him to take the stuff they left and he refused to do that and said somebody else would come by to pick it up. Also they can't correctly write up invoices to submit to you insurance company. I had to call several times and was given different departments that would be submitting these invoices to me. So if you enjoy the run around, then by all means use them. read more

Roto-Rooter Plumbing & Water Cleanup - Job not completed. - Plumbing Near Me - Modesto, California

The service was incredible, specially for a Sunday. But Brock Neal replaced our broken faucet, cleared a blocked garbage disposal and replaced the downspout from the A/C. Was a bit pricey though. read more

A huge thank you to Robert and his partner, Manuel, for the quick and efficient service today on our plugged drain. They came out quickly after the first initial call, got the job done, and left!! Very knowledgeable and super sweet! Explained everything they were doing and were flexible when we decided to change something. Not sure if it was pricey or not because we have never needed a plumber before now, but we are happy with their service!! read more

Roto-Rooter Plumbing & Water Cleanup - Our drain pipe from the kitchen....YIKES!! - Plumbing Near Me - Modesto, California

amazing service!! we will use them again and refer to friends and family. Mauro was our tech and he was so nice and police, and explained everything so i understand. he also gave us helpful tips. it was a big clog and before he left he ensured our washer was working and draining properly. thank you!!!!!! Patterson CA read more

Had to call RotoRooter due to a plugged toilet. The service representative Jacob was timely, honest, informative and knowledgeable. The service was very thorough and good. I would highly recommend RotoRooter and will use them in the future if needed. read more

My faucet fell apart late on a Friday and I was able to get them to come on Saturday and fix for me. I had Thomas as my tech. He was so helpful and nice. He was at the end of a long day and was so great to work with. I would want him back every time. I was worried, but he was honest and forthcoming with what to expect read more

Reggie and Nicholas were great. As a single woman, I'm always a bit nervous about men coming to work inside my home but they were super professional and friendly. The call center is another story- there was a lot of miscommunication. Pricing given didn't match the previous work done a few months ago so I asked to follow up with the manager but the miscommunication delayed everything. Thankfully, the manager smoothed it out - he was able to explain, and adjusted the price as a courtesy. read more

They showed up within an hour and fixed my clogged sink. Tylor was so professional and did a great job.

Jacob was incredible. He came in, assessed the situation quickly, made great and helpful recommendations. Truly appreciated his customer service attitude. read more