I had my carpet cleaned. by LoftusI have a dog , so you know why i needed it cleaned well. They…read moredid a great job and I would definitely recommend them. Bernadette Golas

The first time I used any carpet company, it was one that is always advertising on TV that you can…read moreget 50% off if you call today. Their materials were bad, the workmanship was bad, they only did some of the work I contracted for, and I had to threaten to take them to court before they offered a settlement. As part of the settlement, I had to sign a non-disclosure agreement, so I can't mention their name. Loftus was a wonderful company to do business with. I have used them twice and will use them again in the future. Jess was great to work with. This time, I had 3 rooms of new carpet, one repair where a dog had ripped up and shredded a seam, and a bunch of cleaning of existing carpets. The new carpet was high quality, and installed perfectly. The repair was so good that it is impossible to know that there was ever a problem. The cleaning turned out better than I expected. All of the workmen were super polite and did excellent work. You might save a few bucks with one of the national discounters, but in the end you will wish you had gone with someone like Loftus.

Extremely rude customer service. Do yourself a favor and take your business elsewhereread more

Amazing selection, fair pricing and impeccable install. However, client service over the phone and…read morein person needs significant attention. Sheila Webster is a wonderful example of A+ service. Thanks Sheila.

Having used before...continues with great selection, professional help and follow up! (Continue to)…read morehighly recommend!

Eddie was awesome. Just enough help to get the decisions made and expertise to help a DIY guy like…read moremyself get a great result. He was patient with my wife and I as we mulled over the multitude of tile possibilities, adding subtle suggestions as needed. Once the decisions were made, he helped create a shopping list that would provide everything we needed. The personal attention made us glad we came to Tile World Design Center after multiple trips to the big box stores proved unfruitful. Thanks Eddie!

We had the same experience as some other posts. We worked with the ladies at the front of the…read morehouse. We decided on flooring but they needed to send someone to check the subfloor etc. The (I believe owner came out), and started whining how the subfloor was not ready and there would be extra cost. Our builder was there and I was away on business. My wife called me and I had to step out of a function to talk to this guy. I told him we would take care of the subfloor to meet his specs. I spoke to my contractor and within an hour we had a plan. The unprofessional behavior was uncalled for and in the end, when they came out to tile, the subfloor was perfect. I won't use this place again.

The owner's attitude encouraged me to write this review…read more There is a lot to like. The sales people are pretty good and the product is pretty good. The price is probably middle to high. The office staff were good to work with, and the crew showed up on time. They were as good as I could hope. This was an important job to me, and they were helpful in many ways. They were all likable and friendly people until things went poorly. Then, it *was* done correctly, to spec, as you no doubt told them, and that is how it is just going to be, sir. (except they don't say sir). A couple of things to look out for. they use contractors, not employees to install the floor. more availability, less responsibility. they drop off the floor partly because they are not installing the floor, a contractor is. The quote was slightly padded. First check what needs to be done, there might be stuff on the quote that is just padding. Afterwards, check what was supposed to be done was done. Get another quote. So, you might go elsewhere. The front end is good, but the back end (final floor) is not ideal but probably an average job. An average floor might be good enough for you. It will have to be good enough for me. I will look down on this floor and Peck's work for a long time.

Fergus and his crew did a great job. They were honest, on time, and clean.We are very satisfied…read morewith our new floors. We had carpet removed and replaced with Luxury Vinyl in 4 bedrooms and a hallway. We highly recommend them!!

I send all my customers here. I have never heard one complaint and every time I've been in you…read moresee nothing but friendly smiling faces. Very knowledgeable and helpful group. Large selection of products as well!

Amazing! I will admit that it is a lot when you go the first time - and can be overwhelming. I…read moresuggest meeting with one of their employees to help walk through the process. I worked with Michelle D and she was so helpful. I can't imagine getting through three bathroom designs without her.

I had the pleasure to work with both Sen and Linh during our kitchen remodeling process. Linh was…read moresuper knowledgeable and patience. She wasn't the typical salesperson who just wants you to buy. Instead, she made sure to review the different lines I was purchasing. Quartz was purchased through them along with fabrication/installation. Sen himself also adjusted his busy schedule to accommodate for our work. Definitely not easy finding dedicated Company who cares for their Clients and not just money! His installation crew was also great and they left our place near and clean as well. Thank you to all your team for transforming our kitchen to a WOW!

We couldn't say enough about the service and product!! Sen was fantastic and they really help with…read morechoosing the best product at a great price. We really enjoyed working with him and the team. I wish I could give this company more than five stars - of our whole major kitchen renovation, Sen was the easiest and fastest to deal with during the project. In addition, they are so very responsive and fast! I heard about Plymouth Marble and Granite from a friend who raved about them, and they couldn't have been more right. Recommended without any reservation.

Just had my living room rug and upholstered furniture cleaned. Keith was early, efficient,…read morefriendly, thorough and a complete professional. Great work through and through. Highly recommend!

5 stars! Carpets look amazing. Keith did my carpets 10 years ago and I called him back. He's…read moreprofessional and on time! I'll keep calling him.