Very helpful and knowledgeable . We had to get the manager involved and everything went smoothly…read more Thank you team

Now I won't comment on Wells Fargo as a company, because I've had my qualms with them through the…read moreyears. But the staff at this particular branch are wonderful! Especially BRANDON! He is the nicest, most helpful, detail oriented, customer service focused employee I've had anywhere in a long time! It's so refreshing to have experienced. I came in last week on a day that I was particularly struggling through, and Brandon made my day with his friendliness and willingness to help. If you're reading this branch manager, give him a raise! People like Brandon do not exist often!!!

According to my father, this is the way banking used to be. Their customer service is unbelievable…read morein this day and age. Our company has been working with CedarStone for many years and they value our business every bit as much now as they did on day one. You get all of the benefits of a big bank without all of the headaches.

I really wanted to love this cute little hometown bank but the online banking is just not up to…read morepar. The building is beautiful, the staff are friendly, and I'm sure in the future they will be five star worthy!

This bank apparently has chosen to shut down their drive through except for the ATMs. I stood in a…read moreline the other day that was out the door and there were only two tellers open at the windows. There were several other employees running around, but no one made any eye contact with the customers in the line and they kept their heads down as they walked past the line several times. I heard one teller state that the drive through was closed to give a better customer experience. Well having to come inside and wait in a line out the door for 25 minutes was a horrible customer experience. My boyfriend was with me and said that I should look into the Wells Fargo next door where he goes. Very disappointing experience. 2nd experience at this location. $15 fee for a $67 cashier's check. And the girl beside me walked out when they wanted to charge her $9 to cash her $45 check. It's a hassle to change banks but I think it is going to be worth it.

Had to come to the branch to find out why an online deposit failed. Got a confirmation two weeks…read moreago that my deposit was accepted but my $3k never showed up. No one here mid Friday afternoon! Don't leave a GD sign on the door saying to just use the app. If an app could take care of my business I'd have saved my time and gas, stayed home and used it. Been with this bank almost two decades but this is the very last straw.

In all honesty... I'm shocked that the customer service was subpar! I was rushed like no other! I…read morehope I don't regret opening up a account with these people! I hope that I can give them a 5 Star rating in the near. Part 2 I forgot to send my first comment. That was about four weeks ago. Well I'm back again on today. So freaking rude... The document that I needed to turn in (because the customer service rep failed to get it from me the first time...) I did not have.This lady begins to attempt to chew me out and tell me that if she doesn't receive it she is going to close my account. I looked at her without a smile on my face and simply said... "At least you could smile at me when you're talking to me... Please do not talk to me as if I was some kid. I will bring back the documents as soon as I can. I hate the fact that I feel like it's 1960 when I walk into this particular credit union. This place is so unwelcoming or maybe it just seems like that to me which really is the only thing that's important when you're dealing with my money."

I worked in smyra when I joined the credit union I think in the late 80's and I am still a member…read more I gave my children & grandchildren their first checking account with Old Hickory.

Pretty great staff all around never had any issues with them. Great atm system as well quick and…read moreeasy to use!

I've been banking with Wilson's for years. I haven't met any problems until I met Amber at the…read moreLebanon location. Every time over the few occasions I would visit every few months, Amber possessed terribly rude customer service skills and never truly helped me. I would have to seek guidance from the other employees I knew were experienced. However, now I've only been able to deal with Amber and I don't like being rude but let's just say she is the one and only reason I'm leaving Wilson's. I would advise to avoid the location she works at because you won't get the help you're looking for.

This is the first bank in 30 years that declined to open a bank account due to my credit, although…read moreI am a government employee for 3 years. So much for "Metro partnership" and "community". Stay away

Statements come months apart. Our last is September 2025. The branch on Bell Rd in Antioch. The…read morebranch on Old Lebanon Rd in Hermitage is hit or miss.

Clean place, and very nice and helpful employees! They get what you need done. They don't have all…read morethe currency though. I was looking for $2 bills but they didn't have any which disappointed me. The other Wilson Bank near Publix and Sonic had $2 bills at least. Overall I give this place 5 stars!!

Great customer service with a small town feel. They know my name when I walk in the door and I…read morealways leave with a smile. Perfect for local business owners who want to keep their money in their town and have personalized service. Highly recommend!

I seriously HATE their parking lot, but otherwise, can't find much fault. Regions has always been…read moregood to me since I moved to Nashville 4 years ago.

all of the people are great!! helped me and my wife with several loans. have been doing business…read morewith them for years and will continue!